Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,219 Reviews)
Rating breakdown 3,219 reviews
5 Stars
2,001
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
1
Do not buy
on January 17, 2022
Posted by: Alex
from Seattle, WA
This is a poorly built product. I’m on my second one (first broke) and this one is now leaking coffee out the base.
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason B., Customer Service, January 18, 2022
Hello Alex. Thank you for your review, and we are disappointed to hear that your VertuoNext is leaking. All machines come with at least up to a one year warranty, and a lifetime of troubleshooting support. We can see that replacement machine is being processed to be sent to you. Should you need any additional assistance, please don't hesitate to call us at 800.562.1465.
Written by a customer while visiting Nespresso USA
Customer Rating
5
LOVE
on January 17, 2022
Posted by: Bri
from Tampa, Fl
Best purchase of 2021!!!! Love my machine so much! I drink espresso but some visitors drink coffee so this is the perfect machine. Getting the one with the frother is essential! Love how easy the app is to order too! Highly recommend
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Broke
on January 17, 2022
Posted by: gif24
Solid white light and no brew after owning for 1 week.
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason B., Customer Service, January 18, 2022
Thank you for your review, and we are disappointed to hear that there are issues with your VertuoNext. Our machine experts are on hand to provide you with troubleshooting services. They can be contacted at 800.562.1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
It broke after less six month of purchase
on January 16, 2022
Posted by: Yama
from Arlington, VA
Honestly this machine is poorly made. To open it not always easy, and sometimes the coffee is not coming out. I am not recommending this machine at all.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, January 17, 2022
Thanks for your review. We’re dismayed your Vertuo Next machine doesn’t always dispense your coffee. We recommend calling our toll-free number 800-562-1465 at your convenience, to speak with a machine technician, to find a satisfactory solution. We’re available 24 hours a day and 7 days a week for your convenience. We look forward to speaking with you soon.
Written by a customer while visiting Nespresso USA
Customer Rating
5
I absolutely LOVE my
on January 16, 2022
Posted by: homeroomwithhannah
I absolutely LOVE my nespresso machine. I was gifted it last Christmas and it has been used at least four times a day ever since. It’s a cute countertop accessory and the coffee it makes is absolutely delicious. I love that we can make such a variety of products using this machine! Can’t recommend enough!
Written by a customer while visiting influenster.com
Customer Rating
1
Multiple Problems
on January 16, 2022
Posted by: Nina M
from Washington, DC
I got this machine over a year ago and within a few months of having it, I had to get a replacement one. It stopped working out of the blue. So they replaced the machine and now the "new" one is having the same problems!! Ridiculous! And now they are replacing it again.
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason B., Customer Service, January 18, 2022
Thank you for your review, Nina. We are disappointed to hear about your experience, but we are glad that you are receiving a replacement machine. All machines come with at least up to a one year warranty and a lifetime of troubleshooting services. Should you need further assistance, please don't hesitate to contact us at: 800.562.1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Lasted one year
on January 16, 2022
Posted by: CCP
from Temecula, CA
This machine bit the dust right at one year. Coffee was great while it lasted, but really the machine is poorly designed causing a lot of frustration on a regular basis before it went completely dead. The reviews are so poor....maybe you should design a new one? I really love that this machine comes in fun colors, I wish Nespresso would make another machine with fun colors, maybe one that lasts more than a year too.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, January 17, 2022
Thanks for your review. We’re dismayed your Vertuo Next machine stopped brewing your capsules. We’re pleased to see you were assisted by one of our machine experts via our toll-free number 800-562-1465, and your machine brews your capsules. For machine maintenance for your Vertuo Next machine, we recommend following the first time use steps once a week, for optimal machine performance, to make the perfect cup of coffee. Should you need further machine assistance, please call us at your convenience. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
3
Wish the coffee was hot
on January 15, 2022
Posted by: Chelsea
from Yorba Linda CA
I bought on 1/1/22 as a spontaneous birthday present to me. Coffee is delicious, but it's not hot enough. I wish you could increase the temperature settings, I would prefer not having to preheat my mug. Additionally, I loved the milk frother when I sampled it...but it never appears to work when I use mine.the button flashes red. It doesn't heat up the milk or froth. Is there a min amount you need to add in order to froth the milk? I cleaned the frother after each use, and it still doesn't work
I would recommend this to a friend!
Response from Nespresso USABy Lisa A, Customer Service, January 17, 2022
Thank you for your review. We’re dismayed to learn your new Aeroccino3 doesn’t froth and heat your milk, which would increase the temperature of your coffee beverage, by adding hot milk. Your Vertuo Next and Aeroccino3 both come with a one year warranty and a lifetime of troubleshooting. We’re available 24 hours a day and 7 days a week for your convenience, via our toll-free number 800-562-1465. Please reach out to use at your convenience so we may address your frother issues to elevate your coffee beverage temperature and experience.
Written by a customer while visiting Nespresso USA