Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,215 Reviews)
Rating breakdown 3,215 reviews
5 Stars
1,997
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
5
I absolutely LOVE my
on January 16, 2022
Posted by: homeroomwithhannah
I absolutely LOVE my nespresso machine. I was gifted it last Christmas and it has been used at least four times a day ever since. It’s a cute countertop accessory and the coffee it makes is absolutely delicious. I love that we can make such a variety of products using this machine! Can’t recommend enough!
Written by a customer while visiting influenster.com
Customer Rating
1
Multiple Problems
on January 16, 2022
Posted by: Nina M
from Washington, DC
I got this machine over a year ago and within a few months of having it, I had to get a replacement one. It stopped working out of the blue. So they replaced the machine and now the "new" one is having the same problems!! Ridiculous! And now they are replacing it again.
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason B., Customer Service, January 18, 2022
Thank you for your review, Nina. We are disappointed to hear about your experience, but we are glad that you are receiving a replacement machine. All machines come with at least up to a one year warranty and a lifetime of troubleshooting services. Should you need further assistance, please don't hesitate to contact us at: 800.562.1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Lasted one year
on January 16, 2022
Posted by: CCP
from Temecula, CA
This machine bit the dust right at one year. Coffee was great while it lasted, but really the machine is poorly designed causing a lot of frustration on a regular basis before it went completely dead. The reviews are so poor....maybe you should design a new one? I really love that this machine comes in fun colors, I wish Nespresso would make another machine with fun colors, maybe one that lasts more than a year too.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, January 17, 2022
Thanks for your review. We’re dismayed your Vertuo Next machine stopped brewing your capsules. We’re pleased to see you were assisted by one of our machine experts via our toll-free number 800-562-1465, and your machine brews your capsules. For machine maintenance for your Vertuo Next machine, we recommend following the first time use steps once a week, for optimal machine performance, to make the perfect cup of coffee. Should you need further machine assistance, please call us at your convenience. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
3
Wish the coffee was hot
on January 15, 2022
Posted by: Chelsea
from Yorba Linda CA
I bought on 1/1/22 as a spontaneous birthday present to me. Coffee is delicious, but it's not hot enough. I wish you could increase the temperature settings, I would prefer not having to preheat my mug. Additionally, I loved the milk frother when I sampled it...but it never appears to work when I use mine.the button flashes red. It doesn't heat up the milk or froth. Is there a min amount you need to add in order to froth the milk? I cleaned the frother after each use, and it still doesn't work
I would recommend this to a friend!
Response from Nespresso USABy Lisa A, Customer Service, January 17, 2022
Thank you for your review. We’re dismayed to learn your new Aeroccino3 doesn’t froth and heat your milk, which would increase the temperature of your coffee beverage, by adding hot milk. Your Vertuo Next and Aeroccino3 both come with a one year warranty and a lifetime of troubleshooting. We’re available 24 hours a day and 7 days a week for your convenience, via our toll-free number 800-562-1465. Please reach out to use at your convenience so we may address your frother issues to elevate your coffee beverage temperature and experience.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Disastrous
on January 15, 2022
Posted by: notakaren
from Pennsylvania
I too ignored the reviews, and was taken in by the aesthetics of the machine and the promise of excellent coffee. In less than two weeks, I am having the same issues as everyone else -- water leaking out of the top of the machine; sometimes it decides to brew coffee, but most of the time -- it just doesn't! Problematic for a coffee maker, considering that is its only job. I am very disappointed, and confused as to how this company appears unwilling or unable to fix these well documented and extensive issues.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, January 17, 2022
Thank you for your review. We're dismayed to learn your Vertuo Next machine leaks during the brew cycle. Your machine comes with a 1 year warranty and a lifetime of troubleshooting, via our toll-free number 800-562-1465. We’re available 24 hours a day and 7 days a week for your convenience. We recommend calling us at your earliest convenience, so a machine expert can assist you with your Vertuo Next machine. We look forward to speaking with you soon.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Please please do not buy!
on January 14, 2022
Posted by: Lyddie
from Phenix City, AL
I have had this machine for a month and already it has stopped working. None of the troubleshooting fixed whatever issue. Customer service was excellent to work with though. They offered to exchange the machine for another one free of charge and giving me a shipping label to return this one. It's sad bc I got the teal/rose gold one and it is absolutely beautiful, but it lasted no time.
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia R., Customer Service, January 15, 2022
Thanks for your review, Lydia. We understand your Vertuo Next has been replaced, however your preferred color not available. If you need any additional assistance, please call directly, 800.562.1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Works until it doesn’t …less than a year!
on January 14, 2022
Posted by: Mememe23
from Chicago
It’s a bad design. Cant take out parts and rinse. Closing it is a pain it isn’t smooth. The light always flashes and you have to open and close it several times to get it to run. Each time you do that the pod is punctured and the grounds get everywhere.
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia R., Customer Service, January 15, 2022
Thank you for your review, Lauren. We value your loyalty as a Nespresso customer since 2014, and we're here to assist you with your Vertuo Next. Please call directly, 800.562.1465, and a machine expert will be happy to help.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Beautiful machine BUT …
on January 13, 2022
Posted by: ddancin
My daughter gifted me the gorgeous teal Next machine. The Espresso is rich and full bodied. The crema is amazing! BUT I’m on my 3rd Next machine because the first two leaked water and stopped working.The 1st machine malfunctioned in less than 3 weeks.The 2nd malfunctioned in a week. they are sending me a 3rd Teal Next but I’m apprehensive that eventually I’ll be on to the Next machine and thereafter. The Color is gorgeous. The size is Perfect. The Espresso is delicious. BUT. I’m extremely disappointed :(((
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, January 14, 2022
Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso machine. We are happy to learn were able to speak with a Machine Specialist and arranged to received a new replacement Luxury Teal VertuoNext. Please be sure to register your new machine's Serial Number. The machine comes with a one-year warranty and we're happy to offer lifetime troubleshooting support if there is any further issue. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA