Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,204 Reviews)
Rating breakdown 3,204 reviews
5 Stars
1,989
4 Stars
347
3 Stars
125
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
1
Terrible Machine failed after 1 year
on May 19, 2022
Posted by: k9tym
from Orlando, Florida
Nespresso has totally failed in this machine it is terrible. I purchased this machine 3/21/2021 and it already failed I got the orange blinking light and would not make coffee. Tried everything cleaning, reset factory settings etc nothing worked. This machine is terrible and cheaply made that is probably why it failed so quickly. Do not buy this machine it is terrible and the coffee does not even come out hot. Very dissapointed and Nespresso would not replace because It was just over a year so shame on you for not producing a quality product.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, May 20, 2022
Thanks for your review. We’re dismayed to learn your Vertuo Next machine stopped working to your satisfaction after your warranty expired. We have out of warranty repair and replacement options via our Assistance Service Program. We’re pleased to see you replaced your machine with a VertuoPlus machine. Your VertuoPlus machine has a one year warranty from the date of purchase, and a lifetime of troubleshooting via our toll-free number 800-562-1465. Should you need assistance with your new machine, we’re available 24 hours a day and 7 days a week by phone, for your convenience. Enjoy your new VertuoPlus machine, as your coffee journey continues with Nespresso.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Its no wonder why this is discontinued
on May 20, 2022
Posted by: Darrin
from new york
Had this machine a couple of months, and always had issues using it, half the cup goes into the drip tray when it actually works. They are sending me a replacement another crappy Vertuo Next they should stop sending these out give us a newer model that actually gives you your coffee instead of in the drop tray.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., Customer Service, May 21, 2022
Thank you for your review, Darrin. We stand by our machines and we're always here to help. We're glad to see that you've gotten a replacement and hope that you'll reach out with any future questions, comments, or concerns. We're available 24 hours a day, 7 days a week, toll free at 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Do not buy this machine!!
on June 1, 2022
Posted by: chelsea
I have been a Nespresso fan for over 4 years with Vertuo plus. Last weekend I decided to buy a Vertuo Next, it broke within 3 days of use. So thankful for the Nespresso team who is already sending us a new Vertuo plus due to the inconvenience but future buyers please save yourself time and go with a different nepresso!
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason B., Customer Service, June 2, 2022
Hello Chelsea. Thank you for your review, and we are happy to hear that you received a satisfactory resolution. We will be sure to note your feedback to our product development team. Should you need any assistance in the future, don't hesitate to reach out to us at 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Delicious coffee. Terrible machine
on June 23, 2022
Posted by: Rtag
from Michigan
I really want to love this machine, but it gets harder everyday. We are on our second machine now in just under a year. Nespresso replaced the first one after about six months because we kept getting errors that would not reset. Turns out you can't use the Starbucks Nespresso pods (that say Nespresso all over the box) because it will reset the sensors and just stop reading pods.
On our second machine signed up for automatic delivery of Nespresso coffee. We still get random errors after two cups almost daily. They usually reset themselves after a few hours or if I unplug the machine, but at this point it's more trouble than it's worth. Our second delivery of pods was so badly damaged the machine couldn't read them, but Nespresso did send out replacements right away free of charge .
Love the coffee, but at this point not worth the expense of the machine, the pods or my time.
On our second machine signed up for automatic delivery of Nespresso coffee. We still get random errors after two cups almost daily. They usually reset themselves after a few hours or if I unplug the machine, but at this point it's more trouble than it's worth. Our second delivery of pods was so badly damaged the machine couldn't read them, but Nespresso did send out replacements right away free of charge .
Love the coffee, but at this point not worth the expense of the machine, the pods or my time.
No, I would not recommend this to a friend.
Response from Nespresso USABy Savoeurn D., Customer Service, June 24, 2022
Thank you for your review. We share in your frustration regarding your experience with your Vertuo Next machine. We certainly want your Nespresso experience to be special and exactly to your satisfaction. We suggest when turning on your machine, allow your machine to warm up. The light will begin to pulse slowly for about 30 seconds, indicating the “warm-up” phase. Once the light is steady the machine is ready for use. Insert your Nespresso capsule, and ensure the lever is fully locked. The lever must go past the lock symbol and there should be a slight click sound when fully locked. For best maintenance for your Vertuo Next, we recommend to always eject the used capsule after every use, run the Clean Cycle once a week to eliminate coffee grounds build up within the brew unit, and descale your machine every three months. All removable spare parts, including the water tank, should be washed by hand at least once a week.
Nespresso offers a lifetime of troubleshooting support. Please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Nespresso offers a lifetime of troubleshooting support. Please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
The Worst of the Worst
on July 7, 2022
Posted by: Marls
from New York
Don’t be fooled by the new fancy rose-gold trimmings, it’s the same machine. It didn’t even last a year. It’s Nespresso’s worst machine yet. Wasted time and money trying to get it to work. Thankfully I had my old Nespresso Original machine, guess I’ll be reverting back to that one. It’s unfortunate, I really wanted to like this Vertuo machine for it’s coffee making options.
No, I would not recommend this to a friend.
Response from Nespresso USABy Savoeurn D., Customer Service, July 8, 2022
Thank you for your review, Marls. We’re disappointed to learn that your Vertuo Next is not performing to your expectations. We certainly want your Nespresso experience to be special and exactly to your satisfaction. Nespresso offers a lifetime of troubleshooting support for your machine. Please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Constant Issues
on July 8, 2022
Posted by: Anonymous
from Washington
I can only get 2 - 3 pods brewed before it starts flashing it's orange warning lights and won't work. Then I need to do cleaning cycles and wipe of components. Sometimes it takes 5-10 minutes of my time to make it work, other times it takes 15-30 minutes to make it work again. Such a disappointment, no consistency at all in its functionality.
No, I would not recommend this to a friend.
Response from Nespresso USABy Beth P., Customer Service, July 9, 2022
We're disappointed to hear you've been having trouble brewing consistently with your Vertuo Next. Our machine experts will be happy to help. Please call us at 1-800-562-1465 when you are near your machine for assistance.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Fed up
on July 10, 2022
Posted by: Vic7588
from Mia
I bought this last year, I received a replacement in December 2021, hoping for different results. However I once again am tormented with the hassle of this machine not being able to work properly. I use filtered water, I have ensured a proper and consistent power supply and it still doesn’t help this machine. I’m so disappointed in what’s supposed to be the easiest part of my day is now tedious and disgusting
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, July 11, 2022
Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso VertuoNext machine. This model comes with a one-year warranty and we're happy to offer lifetime troubleshooting support. We feel confident we can help resolve the issue you've mentioned with prompt and comprehensive troubleshooting assistance by phone. Please call at your earliest convenience. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Unreliable
on July 13, 2022
Posted by: Nicky
from Portland, OR
The coffee is fantastic but the machine often doesn’t work and I have to call Nespresso frequently and/or spend 20 min trying to get a cup of coffee. I’ve descaled it and reset it and it still has this issues. It started the first year of owning it. After a year and a half I mostly stopped using it because it shouldn’t take 20 min to get a cup of coffee.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service , July 15, 2022
Thank you for your review, Nicky. We understand your frustration regarding the Vertuo Next machine, and we are here to help. The Vertuo Next comes with a one year warranty and a lifetime of troubleshooting assistance. Please do not hesitate to contact us through our toll-free number, 800-562-1465, or visit Nespresso.com/help for more assistance. Thanks!
Written by a customer while visiting Nespresso USA