Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,215 Reviews)
Rating breakdown 3,215 reviews
5 Stars
1,997
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
5
I absolutely love my
on January 18, 2022
Posted by: Anonymous
I absolutely love my Nespresso Vertuo! I got it as a gift this past Christmas and it the best thing since sliced bread. So many pod flavors to choose from. The milk frother is a great addition too. I would recommend this to every coffee lover!
Written by a customer while visiting influenster.com
Customer Rating
1
Lots of Issues
on January 17, 2022
Posted by: KW
from Ohio
I’ve had this for about a year now. It was a great machine in the beginning. First it started leaking. Then it would reset its own cup sizes and after talking to customer service, they showed me how to factory reset it which I have done multiple times. Now, the machine just won’t brew anymore. I wanted to love it so bad but I can’t keep up with it. It’s always broken.
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason B., Customer Service, January 18, 2022
Hello. We are disappointed to hear about the issues with your VertuoNext. Your machine comes with at least up to a one year warranty and a lifetime of troubleshooting support. Please give us a call at 800.562.1465, and one of our machine experts would be happy to assist you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Leakage issues
on January 17, 2022
Posted by: Jules
from Saco, ME
I bought the first Vertuo Next at the end of November 2021. It worked great initially and makes great coffee and espresso (thus the one star). Then it started to leak. First a little bit, then it got worse. Contacted Nespresso and after trouble shooting, they send out a replacement. Received the replacement at the end of December. The bluetooth functionality wasn't working right and it wouldn't detect the machine or accept the WiFi password, but at least it brewed coffee ... until after about a week or so we noticed the replacement also was leaking and the water was pooling underneath the machine. I am still waiting on my second replacement, which they are sending me the Evoluo model. Here's hoping that this one will work as advertised. While the coffee and espresso are really good, the rest of the Nespresso experience has been a disaster so far ...
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason B., Customer Service, January 18, 2022
Thank you for your review Jules. While we are disappointed to hear about the issues with your VertuoNext, we hope you enjoy your new Evoluo. Should you need any additional assistance, don't hesitate to contact us at 800.562.1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Electrical defects
on January 17, 2022
Posted by: Kelly
from Honolulu, HI
This is my second Next that I am returning due to electrical defects. Not sure what’s going on with the quality but giving Nespresso one more chance with the Evoluo they are sending me as a replacement.
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason B., Customer Service, January 18, 2022
Thank you for your review Kelly. While we are disappointed to hear about the issues with your VertuoNext, we hope you enjoy your new Evoluo. Should you need any additional assistance, don't hesitate to contact us at 800.562.1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Do not buy
on January 17, 2022
Posted by: Alex
from Seattle, WA
This is a poorly built product. I’m on my second one (first broke) and this one is now leaking coffee out the base.
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason B., Customer Service, January 18, 2022
Hello Alex. Thank you for your review, and we are disappointed to hear that your VertuoNext is leaking. All machines come with at least up to a one year warranty, and a lifetime of troubleshooting support. We can see that replacement machine is being processed to be sent to you. Should you need any additional assistance, please don't hesitate to call us at 800.562.1465.
Written by a customer while visiting Nespresso USA
Customer Rating
5
LOVE
on January 17, 2022
Posted by: Bri
from Tampa, Fl
Best purchase of 2021!!!! Love my machine so much! I drink espresso but some visitors drink coffee so this is the perfect machine. Getting the one with the frother is essential! Love how easy the app is to order too! Highly recommend
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Broke
on January 17, 2022
Posted by: gif24
Solid white light and no brew after owning for 1 week.
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason B., Customer Service, January 18, 2022
Thank you for your review, and we are disappointed to hear that there are issues with your VertuoNext. Our machine experts are on hand to provide you with troubleshooting services. They can be contacted at 800.562.1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
It broke after less six month of purchase
on January 16, 2022
Posted by: Yama
from Arlington, VA
Honestly this machine is poorly made. To open it not always easy, and sometimes the coffee is not coming out. I am not recommending this machine at all.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, January 17, 2022
Thanks for your review. We’re dismayed your Vertuo Next machine doesn’t always dispense your coffee. We recommend calling our toll-free number 800-562-1465 at your convenience, to speak with a machine technician, to find a satisfactory solution. We’re available 24 hours a day and 7 days a week for your convenience. We look forward to speaking with you soon.
Written by a customer while visiting Nespresso USA