Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,215 Reviews)
Rating breakdown 3,215 reviews
5 Stars
1,997
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
2
Buy any other model, stay away from the Next.
on January 20, 2022
Posted by: KeeganB
from Clemson
Machine was fantastic for the first 2.5 months. Then it started leaking down the sides every time it brewed. I had to keep a dishtowel on the counter beside it and it would soak that towel after only 2-3 brews. That doesn't include the water that would pool up underneath the machine. After a few weeks of leaking it stopped brewing altogether. Lots of troubleshooting alone and with support failed and it never came back to life. Support replaced the machine with a different model. The support service was good. I love my Nespresso coffees, but I recommend any other model.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, January 21, 2022
Thank you for your review, Keegan. We are dismayed to learn the Vertuo Next has not met your expectations, however, we are happy to learn you were able to speak to a machine expert regarding this issue. If you ever need assistance with your new VertuoPlus machine, please do not hesitate to contact us through our toll-free number, 800-562-1465.
Each VertuoLine machine comes with at a one-year warranty and lifetime troubleshooting assistance.
Each VertuoLine machine comes with at a one-year warranty and lifetime troubleshooting assistance.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Really Frustrating
on January 20, 2022
Posted by: jbyrd
from Birmingham, alabama
First they get you hooked, then the machine breaks. So frustrating. Leaked from the bottom and stained my granite countertops.
Worked great for 3 months, but has been nothing but a hassle since.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, January 21, 2022
Thank you for your review. We are dismayed to learn the Vertuo Next has not met your expectations, We recommend speaking with one of our machine experts regarding this issue. If you need assistance with your machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each Vertuo Next machine comes with at a one-year warranty and lifetime troubleshooting assistance.
Written by a customer while visiting Nespresso USA
Customer Rating
2
+1 star only for Nespresso support team
on January 20, 2022
Posted by: kkoart
from OR
Stopped working after 6 months. Previously owned Vertuo line for 4 years and never had any issues. Thank you, Nespresso for a replacement (they were able to replace it for a different model). So, I stay with Nespresso for the service quality. Always so helpful!
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, January 21, 2022
Thank you for your review. We are dismayed to learn the Vertuo Next has not met your expectations, however, we are happy to learn you were able to speak to a machine expert regarding this issue. If you need assistance with your machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each Vertuo Next machine comes with at a one-year warranty and lifetime troubleshooting assistance.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Pick a different machine
on January 20, 2022
Posted by: kac27
from New York, NY
We never had an issue with our previous two versions of Nespresso machines. Something is definitely wrong with the Vertuo Next. We've had it replaced twice, and they all don't work. They all leak all the time. Sometimes you press the button and it works, and sometimes it doesn't. Sometimes you get a small cup, and sometimes it overflows (same pods). We reset it A LOT and spend a lot of time on the phone with customer service.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, January 21, 2022
Thank you for your review. We are dismayed to learn the Vertuo Next has not met your expectations, however, we are happy to learn you were able to speak to a machine expert regarding this issue. We recommend running a priming cycle weekly through your machine to assist with keeping the taste, texture, body and aroma in each brew. If you need assistance with your machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each VertuoLine machine comes with at a one-year warranty and lifetime troubleshooting assistance.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Wanted it to work so bad
on January 19, 2022
Posted by: Sierra
from Austin, TX
I got this as a Christmas gift last year. It was working great until about three month in, it started leaking from the bottom and top. Water was pooling under the machine, so I descaled it hoping that would fix it. It did not fix it, so Nespresso sent me a "new" (refurbished) machine to replace mine. I used the "new" machine for about a month or two and the same thing started happening. I have been buying filtered water to use in the machine, since I have hard water out of my faucet. I love the coffee, but I am frustrated that I haven't even got to use my Nespresso for a year without having problems. Maybe it's this specific model that leaks? My best friend has the Vertuo Plus and she has never had any of these problems. She has had hers for about 4 years.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service , January 20, 2022
Hi Sierra. We are disappointed to learn that your second Vertuo Next machine has not met your expectations. We offer comprehensive troubleshooting support at our toll free number, 800-562-1465. We are available 24 hours a day, 7 days a week. Additionally, you may visit Nespresso.com/help for more information.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Use this at my
on January 19, 2022
Posted by: vaniecee_lovess
Use this at my friends house and now I am hooked. The coffee was amazing. Literally went home and ordered myself my own. If you order a lot of coffee this will save you money in the long run. So I highly recommend.
Written by a customer while visiting influenster.com
Customer Rating
5
This makes my mornings
on January 19, 2022
Posted by: samanthaec09b
This makes my mornings so so much better. I've used regular coffee for so long and trying this was life changing.
Written by a customer while visiting influenster.com
Customer Rating
5
Obsessed. Couldn’t live without
on January 18, 2022
Posted by: franceswf425
Obsessed. Couldn’t live without this guy. I make iced coffee every morning and usually have a second cup of coffee later in the day. It’s always delicious.
Written by a customer while visiting influenster.com