Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,219 Reviews)
Rating breakdown 3,219 reviews
5 Stars
2,001
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
4
Getting the machine started
on January 21, 2022
Posted by: dawnstarview
[This review was collected as part of a promotion.] Getting the machine started took me about 30 minutes. I really couldn't figure it out. Once I figured out how to clean it out first it started working perfectly. I've only tried the espresso so far and mixed it with sweetend condensed milk to make a Vietnamese coffee and it was delicious. I love that the packaging was made from recycled materials and they offer places for you to drop your canisters off to so they can be recycled. The nespresso site offers some really good recipes for different coffee drinks. The downfall is that you can not purchase more canisters just anywhere and they are a bit on the pricy side. Overall if you love coffee you will love this machine and their products!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Fast, no mess and great coffee
on January 21, 2022
Posted by: Gardenguru
from Wilmington, De
I am enjoying my new Nespresso. It is brews a great cup of coffee fast and no mess. The only reason I gave it four stars instead of five is the cost of the pods. Also I wish there were more 5.5 cup options and more decaf choices. Overall it is a great little coffee maker and will get much use.
I have used an espresso machine for years and I love my espresso and lattes. However it takes up a lot of space, needs much effort, tending and cleaning.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Terrible model
on January 20, 2022
Posted by: Unhappy Java Guru
from Connecticut
I purchased this as a gift for my mother. I feel awful and embarrassed giving this as a gift. The machine leaked water all over the counter at random times when in operation. The machine turns on randomly and started pouring water as if it were making a cup of coffee when no one actually was using it. Now the machine has completely stopped working. This is only a year old. So much for buying the best model for someone I care about. This machine was not over used as my mom lives by herself. I understand there may be some random/minor problems but this was a complete disaster. I would strongly advise anyone to not purchase this for their self or anyone. You’re suppose to enjoy the coffee, not have it stress you out.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, January 22, 2022
Thank you for your review. We are dismayed to learn the Vertuo Next has not met your expectations. For further assistance with your machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each Vertuo Next machine comes with at a one-year warranty and lifetime troubleshooting assistance.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Awful Experience
on January 20, 2022
Posted by: chief31
from Florida
I received this as a gift for Christmas. This was my first machine from Nespresso. After 16 days, it stopped working completely. I contacted support several times to troubleshoot but this time, nothing worked. I am very upset about this since it made the best coffee ever for its first few days.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, January 21, 2022
Thank you for your review. We are dismayed to learn the Vertuo Next has not met your expectations. For further assistance with your machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each Vertuo Next machine comes with at a one-year warranty and lifetime troubleshooting assistance.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Buy any other model, stay away from the Next.
on January 20, 2022
Posted by: KeeganB
from Clemson
Machine was fantastic for the first 2.5 months. Then it started leaking down the sides every time it brewed. I had to keep a dishtowel on the counter beside it and it would soak that towel after only 2-3 brews. That doesn't include the water that would pool up underneath the machine. After a few weeks of leaking it stopped brewing altogether. Lots of troubleshooting alone and with support failed and it never came back to life. Support replaced the machine with a different model. The support service was good. I love my Nespresso coffees, but I recommend any other model.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, January 21, 2022
Thank you for your review, Keegan. We are dismayed to learn the Vertuo Next has not met your expectations, however, we are happy to learn you were able to speak to a machine expert regarding this issue. If you ever need assistance with your new VertuoPlus machine, please do not hesitate to contact us through our toll-free number, 800-562-1465.
Each VertuoLine machine comes with at a one-year warranty and lifetime troubleshooting assistance.
Each VertuoLine machine comes with at a one-year warranty and lifetime troubleshooting assistance.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Really Frustrating
on January 20, 2022
Posted by: jbyrd
from Birmingham, alabama
First they get you hooked, then the machine breaks. So frustrating. Leaked from the bottom and stained my granite countertops.
Worked great for 3 months, but has been nothing but a hassle since.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, January 21, 2022
Thank you for your review. We are dismayed to learn the Vertuo Next has not met your expectations, We recommend speaking with one of our machine experts regarding this issue. If you need assistance with your machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each Vertuo Next machine comes with at a one-year warranty and lifetime troubleshooting assistance.
Written by a customer while visiting Nespresso USA
Customer Rating
2
+1 star only for Nespresso support team
on January 20, 2022
Posted by: kkoart
from OR
Stopped working after 6 months. Previously owned Vertuo line for 4 years and never had any issues. Thank you, Nespresso for a replacement (they were able to replace it for a different model). So, I stay with Nespresso for the service quality. Always so helpful!
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, January 21, 2022
Thank you for your review. We are dismayed to learn the Vertuo Next has not met your expectations, however, we are happy to learn you were able to speak to a machine expert regarding this issue. If you need assistance with your machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each Vertuo Next machine comes with at a one-year warranty and lifetime troubleshooting assistance.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Pick a different machine
on January 20, 2022
Posted by: kac27
from New York, NY
We never had an issue with our previous two versions of Nespresso machines. Something is definitely wrong with the Vertuo Next. We've had it replaced twice, and they all don't work. They all leak all the time. Sometimes you press the button and it works, and sometimes it doesn't. Sometimes you get a small cup, and sometimes it overflows (same pods). We reset it A LOT and spend a lot of time on the phone with customer service.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, January 21, 2022
Thank you for your review. We are dismayed to learn the Vertuo Next has not met your expectations, however, we are happy to learn you were able to speak to a machine expert regarding this issue. We recommend running a priming cycle weekly through your machine to assist with keeping the taste, texture, body and aroma in each brew. If you need assistance with your machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each VertuoLine machine comes with at a one-year warranty and lifetime troubleshooting assistance.
Written by a customer while visiting Nespresso USA