Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,219 Reviews)
Rating breakdown 3,219 reviews
5 Stars
2,001
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
5
I purchased this coffee
on January 22, 2022
Posted by: oliviac262
I purchased this coffee machine during the pandemic and it is my go to caffeine fix. It makes a great cup of coffee every time and I purchase coffee out less frequently now.
Written by a customer while visiting influenster.com
Customer Rating
1
This is so difficult to close
on January 22, 2022
Posted by: Edug
from Vt
This constantly feels like your breaking the machine and I can hardly even do it with two hands. Def have to put the baby down to make an espresso
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service , January 24, 2022
Hi Edug. Thank you for you review. We are dismayed to learn the Vertuo Next does not meet your expectations. We recommend running a priming cycle weekly through your machine to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Leaks Water
on January 22, 2022
Posted by: John
from Myrtle Beach, SC
Machine leaking water everywhere. A visit to google shows the Vertuo Next is leaking for dozens of owners.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service, January 24, 2022
Hi John, thank you for your review. We are dismayed to learn the Vertuo Next did not meet your expectations. However, we are thrilled to learn you were able to speak to a Machine Expert, and you will be receiving a replacement Evoluo Machine. We recommend running a priming cycle through your machine once a week your machine to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Evoluo Machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Gorgeous Machine, Better Coffee
on January 21, 2022
Posted by: CoffeeNut69
from Oklahoma
I have had my Vertuo Next Premium for 2 months now, and it is overall a wonderful machine. It makes excellent coffee and looks stunning in our kitchen. My only two complaints are that the water tank is a little too small and it is difficult to close and lock. Locking in a pod should be an easy, one-handed operation, but my wife can barely close the thing with two hands, so she will hardly use it. I, on the other hand, love the thing.
I would recommend this to a friend!
Response from Nespresso USABy Nisha B, Customer Service , January 24, 2022
Hi CoffeeNut69. Thank you for your review. We are thrilled to learn you are enjoying your Nespresso Vertuo Next machine. We recommend running a priming cycle through your machine once a week your machine to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
First of all the
on January 21, 2022
Posted by: nilsal1
[This review was collected as part of a promotion.] First of all the Red color of this machine is beautiful. The machine itself is very slim and I was able to just tuck it away very easily. I actually had guests when I received it so I used the carafe and it was so chic. My guests loved the presentation. I have tasted Nespresso coffee in the past and they are so smooth. I stopped drinking it for a while but drinking this coffee now, reminded me how delicious it is. I love it and would recommend it to anyone who loves coffee. I also love the fact that the machine is made of 54% recycled materials. That’s really important for me to help the environment.
Written by a customer while visiting Nespresso USA
Customer Rating
3
Started Great - Didn't End Well
on January 21, 2022
Posted by: Vee
from Detroit, MI
I ordered this machine about a year ago and loved it. Recently, I went to the machine for a cup of coffee minutes before a 90-minute meeting and...nothing! I tried several times and the coffee would not brew. It stopped working, without any warning signs and I was very disappointed. One good thing is that Nespresso has excellent customer service, and when the trouble shooting didn't work, I was offered a free replacement. I ordered a different Vertuo machine due to negative reviews of the Vertuo Next' am in love with my Nespresso coffee again!
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service, January 24, 2022
Hi Vee, thank you for your review. We are dismayed to learn the Vertuo Next did not meet your expectations. However, we are thrilled to learn you were able to speak to a Machine Expert, and you received a replacement Vertuo Machine. We recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
wow! this thing is
on January 21, 2022
Posted by: lizbay012
[This review was collected as part of a promotion.] wow! this thing is amazing! i have always wanted to try the nespresso and not i have! let me just say that nothing compares to it. i have always only had keurigs and the tatse of the nespresso is pure greatness! after figuout how to use it i thoroughly enjoyed my first cup and then another! highly recommend! if you are in the fence of getting one definitely do it!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Good! They make the
on January 21, 2022
Posted by: xinyiii
[This review was collected as part of a promotion.] Good! They make the coffee so smooth! I use the pod and place it under the applicator and waited around 5 minutes and I end up getting a hot espresso coffee PS. The PODS are so good! I like the one with cappuccino the best!
Written by a customer while visiting Nespresso USA