Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,219 Reviews)
Rating breakdown 3,219 reviews
5 Stars
2,001
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
5
I love this coffee
on January 24, 2022
Posted by: prachigd895
[This review was collected as part of a promotion.] I love this coffee machine. It is very easy to use. I am amazed with the quality of coffee at home with this machine. There are so many options to try from. It is super compact and looks good on my kitchen countertop. I would recommend this to every coffee lover!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Disappointing
on January 23, 2022
Posted by: Hjt
I wanted this machine SO BAD, I received as a Christmas gift from my MIL and I could not wait to get home and set it up! I ran the rinse cycle like the instructions say and the next morning I found a giant puddle under the unit....? Ok.. I sort of ignored it thinking I did something wrong. I proceeded to make my coffees for a couple days and what do you know... about two days later, another giant puddle under the unit. I picked up the machine and tipped it a bit to take a look and water came gushing out of the bottom crevasses??? I came on here and read some reviews and many are saying the same. I returned and got a Keurig Elite instead. Our keurig classic is still going strong after probably 7 years.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service , January 24, 2022
Hi, thank you for your review. We are dismayed to learn the Vertuo Next did not meet your expectations. We recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next Machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Great coffee, terrible machine.
on January 23, 2022
Posted by: Linz
from Colorado
Just don’t buy this machine. There’s a whole Facebook group dedicated to nespresso, and just how terrible this machine is. Buy any other one. These break notoriously. Mine did after 6 cups of coffee.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service , January 24, 2022
Hi Linz, thank you for your review. We are dismayed to learn the Vertuo Next did not meet your expectations. We recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next Machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
This machine is amazing.
on January 23, 2022
Posted by: leahm123
[This review was collected as part of a promotion.] This machine is amazing. I love that you have 5 different coffee sizes and that the machine knows automatically which size you have chosen. The taste of the coffee is fantastic. It does not have an after taste like the other single serve coffee maker that we have. My husband and both fully enjoyed using the carafe this morning and each thought the flavors were impressive. Overall, I give it five stars and look forward to expand my Nespresso coffee experience by sampling other flavors and roasts.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Horrible, do not buy
on January 23, 2022
Posted by: anacrt
from Los Angeles, CA
Bought my machine beginning of 2021, within 10 months it stopped working. I was sent a "replacement" machine. Now less than 3 months with the "replacement" it has stopped working. I have followed the recommendations of cleaning and descaling, and it still does not work. Such a waste, now I have a couple hundred dollar's worth of pods in my house and no way to use them. The other machines have better reviews, but I'm terrified to purchase a different machine and run into the same issue.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service , January 24, 2022
Hi Anacrt, thank you for your review. We are dismayed to learn the Vertuo Next did not meet your expectations. We recommend running a priming cycle through your machine once a week your machine to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next Machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
I wish I liked this machine
on January 22, 2022
Posted by: ELP
from MN
I was excited about the Next as I could do carafes of coffee as well as espresso. The coffee was not very hot and the cream sub-par. I talked to customer service, they agreed to send a new one. They were helpful. The 2nd one was even worse as warning lights were blinking after 2 weeks of ownership. I just want a really good cup of coffee. Sent the 2nd one back. So tired of the hassle.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service , January 24, 2022
Hi, thank you for your review. We are dismayed to learn the Vertuo Next did not meet your expectations. We recommend running a priming cycle through your machine once a week your machine to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next Machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
I am so excited
on January 22, 2022
Posted by: chanse291
[This review was collected as part of a promotion.] I am so excited to review this product because I have wanted one of these for a long time.  First, it was super easy to take out of the box and use. I love how compact this machine is and how easy it was to put the Nespresso pods in. I tried one of the types of coffee and was amazed at how creamy it came out. It is definitely stronger than the regular Keurig that I’m used to, but I think I like it a little bit better and I honestly felt more energized. The coolest part was when I opened it back up and the pod slid out itself and was put into the back receptacle. That to me is a really convenient feature. The only downside of this machine that I can think of is that I wish it had a digital format where I could see what size coffee I would be making. I feel like the base could be a little bit wider because my cup just fit in there. Other than that I really think that this machine is elite and made 2 cups of coffee just in the first time I used it because I was so happy to use it!!  I love that it came with a carafe so I have the option of making multiple cups of coffee. I have a feeling Nespresso will be overtaking my other coffee makers that I have!
Written by a customer while visiting Nespresso USA
Customer Rating
5
I was so happy
on January 22, 2022
Posted by: lisam358
[This review was collected as part of a promotion.] I was so happy to receive the Nespresso Next machine and coffee pods. I love the blonde roast! I also love that it comes with a double walled carafe to enjoy when company is here, or when I want more than a cup. The pods come in a wide variety of flavors and also from espresso size to a full carafe. It’s a sleek machine, easy to use and the espresso tastes great! I received the cherry red and it goes great with my kitchen. Overall, very happy and I would highly recommend.
Written by a customer while visiting Nespresso USA