Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,215 Reviews)
Rating breakdown 3,215 reviews
5 Stars
1,997
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
1
Horrible, do not buy
on January 23, 2022
Posted by: anacrt
from Los Angeles, CA
Bought my machine beginning of 2021, within 10 months it stopped working. I was sent a "replacement" machine. Now less than 3 months with the "replacement" it has stopped working. I have followed the recommendations of cleaning and descaling, and it still does not work. Such a waste, now I have a couple hundred dollar's worth of pods in my house and no way to use them. The other machines have better reviews, but I'm terrified to purchase a different machine and run into the same issue.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service , January 24, 2022
Hi Anacrt, thank you for your review. We are dismayed to learn the Vertuo Next did not meet your expectations. We recommend running a priming cycle through your machine once a week your machine to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next Machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
I wish I liked this machine
on January 22, 2022
Posted by: ELP
from MN
I was excited about the Next as I could do carafes of coffee as well as espresso. The coffee was not very hot and the cream sub-par. I talked to customer service, they agreed to send a new one. They were helpful. The 2nd one was even worse as warning lights were blinking after 2 weeks of ownership. I just want a really good cup of coffee. Sent the 2nd one back. So tired of the hassle.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service , January 24, 2022
Hi, thank you for your review. We are dismayed to learn the Vertuo Next did not meet your expectations. We recommend running a priming cycle through your machine once a week your machine to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next Machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
I am so excited
on January 22, 2022
Posted by: chanse291
[This review was collected as part of a promotion.] I am so excited to review this product because I have wanted one of these for a long time.  First, it was super easy to take out of the box and use. I love how compact this machine is and how easy it was to put the Nespresso pods in. I tried one of the types of coffee and was amazed at how creamy it came out. It is definitely stronger than the regular Keurig that I’m used to, but I think I like it a little bit better and I honestly felt more energized. The coolest part was when I opened it back up and the pod slid out itself and was put into the back receptacle. That to me is a really convenient feature. The only downside of this machine that I can think of is that I wish it had a digital format where I could see what size coffee I would be making. I feel like the base could be a little bit wider because my cup just fit in there. Other than that I really think that this machine is elite and made 2 cups of coffee just in the first time I used it because I was so happy to use it!!  I love that it came with a carafe so I have the option of making multiple cups of coffee. I have a feeling Nespresso will be overtaking my other coffee makers that I have!
Written by a customer while visiting Nespresso USA
Customer Rating
5
I was so happy
on January 22, 2022
Posted by: lisam358
[This review was collected as part of a promotion.] I was so happy to receive the Nespresso Next machine and coffee pods. I love the blonde roast! I also love that it comes with a double walled carafe to enjoy when company is here, or when I want more than a cup. The pods come in a wide variety of flavors and also from espresso size to a full carafe. It’s a sleek machine, easy to use and the espresso tastes great! I received the cherry red and it goes great with my kitchen. Overall, very happy and I would highly recommend.
Written by a customer while visiting Nespresso USA
Customer Rating
5
I purchased this coffee
on January 22, 2022
Posted by: oliviac262
I purchased this coffee machine during the pandemic and it is my go to caffeine fix. It makes a great cup of coffee every time and I purchase coffee out less frequently now.
Written by a customer while visiting influenster.com
Customer Rating
1
This is so difficult to close
on January 22, 2022
Posted by: Edug
from Vt
This constantly feels like your breaking the machine and I can hardly even do it with two hands. Def have to put the baby down to make an espresso
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service , January 24, 2022
Hi Edug. Thank you for you review. We are dismayed to learn the Vertuo Next does not meet your expectations. We recommend running a priming cycle weekly through your machine to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Leaks Water
on January 22, 2022
Posted by: John
from Myrtle Beach, SC
Machine leaking water everywhere. A visit to google shows the Vertuo Next is leaking for dozens of owners.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service, January 24, 2022
Hi John, thank you for your review. We are dismayed to learn the Vertuo Next did not meet your expectations. However, we are thrilled to learn you were able to speak to a Machine Expert, and you will be receiving a replacement Evoluo Machine. We recommend running a priming cycle through your machine once a week your machine to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Evoluo Machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Gorgeous Machine, Better Coffee
on January 21, 2022
Posted by: CoffeeNut69
from Oklahoma
I have had my Vertuo Next Premium for 2 months now, and it is overall a wonderful machine. It makes excellent coffee and looks stunning in our kitchen. My only two complaints are that the water tank is a little too small and it is difficult to close and lock. Locking in a pod should be an easy, one-handed operation, but my wife can barely close the thing with two hands, so she will hardly use it. I, on the other hand, love the thing.
I would recommend this to a friend!
Response from Nespresso USABy Nisha B, Customer Service , January 24, 2022
Hi CoffeeNut69. Thank you for your review. We are thrilled to learn you are enjoying your Nespresso Vertuo Next machine. We recommend running a priming cycle through your machine once a week your machine to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA