Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,215 Reviews)
Rating breakdown 3,215 reviews
5 Stars
1,997
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
1
Doesn’t last a year
on January 24, 2022
Posted by: Cardinal1
from Louisville
Made great coffee until it just decided to stop working. We clean and descale this machine on their recommended schedule. Just decided to stop working. This specific machine needs to be pulled from the market based on many other similar experiences as my own.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, January 25, 2022
Thank you for your review. We understand your frustration with the Vertuo Next machine, and we are glad to see you spoke with a Coffee Specialist regarding a new replacement Vertuo Next machine. We recommend regularly connecting your Vertuo Next machine to the Nespresso app, via Bluetooth, to ensure that your machine has received its most recent system update.
If you have any questions or concerns regarding your machine’s performance, please contact us at 800-562-1465. We are available 24 hours a day, 7 days a week, or visit Nespresso.com/help for troubleshooting tips.
If you have any questions or concerns regarding your machine’s performance, please contact us at 800-562-1465. We are available 24 hours a day, 7 days a week, or visit Nespresso.com/help for troubleshooting tips.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Wow! I didn't know
on January 24, 2022
Posted by: nurseglam
[This review was collected as part of a promotion.] Wow! I didn't know that espresso was missing from my life before this! What a luxurious item! It has a disposal for your used pods and it puts it there upon opening the lid for a new cup! This baby creates the most aromatic brews in seconds, is a thin design for counter saving, has a water reservoir, and is very user friendly! The only thing I'll be sad about is that the local stores don't carry the pods for this new gem.
Written by a customer while visiting Nespresso USA
Customer Rating
1
This was a replacement machine... still a dud
on January 24, 2022
Posted by: Cate
from San Francisco
I was sent this machine as a replacement to my leaking Vertuo Next ... after 2 days it doesn't work again.
Process has taken forever to resolve :(
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, January 25, 2022
Thank you for your review, Cate. We understand your frustration with the Vertuo Next machine, and we are glad to see you spoke with a Coffee Specialist regarding a new replacement Vertuo Next machine.
If you have any questions or concerns regarding your machine’s performance, please contact us at 800-562-1465. We are available 24 hours a day, 7 days a week, or visit Nespresso.com/help for troubleshooting tips.
If you have any questions or concerns regarding your machine’s performance, please contact us at 800-562-1465. We are available 24 hours a day, 7 days a week, or visit Nespresso.com/help for troubleshooting tips.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Second one for two separate locations
on January 24, 2022
Posted by: Lucy
from New Jersey
Nothing bad to say about this machine so far so good…I own two of these and they are easy to use and clean, coffee is excellent and delivery service is super fast and convenient as well.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
5
I love this coffee
on January 24, 2022
Posted by: prachigd895
[This review was collected as part of a promotion.] I love this coffee machine. It is very easy to use. I am amazed with the quality of coffee at home with this machine. There are so many options to try from. It is super compact and looks good on my kitchen countertop. I would recommend this to every coffee lover!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Disappointing
on January 23, 2022
Posted by: Hjt
I wanted this machine SO BAD, I received as a Christmas gift from my MIL and I could not wait to get home and set it up! I ran the rinse cycle like the instructions say and the next morning I found a giant puddle under the unit....? Ok.. I sort of ignored it thinking I did something wrong. I proceeded to make my coffees for a couple days and what do you know... about two days later, another giant puddle under the unit. I picked up the machine and tipped it a bit to take a look and water came gushing out of the bottom crevasses??? I came on here and read some reviews and many are saying the same. I returned and got a Keurig Elite instead. Our keurig classic is still going strong after probably 7 years.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service , January 24, 2022
Hi, thank you for your review. We are dismayed to learn the Vertuo Next did not meet your expectations. We recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next Machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Great coffee, terrible machine.
on January 23, 2022
Posted by: Linz
from Colorado
Just don’t buy this machine. There’s a whole Facebook group dedicated to nespresso, and just how terrible this machine is. Buy any other one. These break notoriously. Mine did after 6 cups of coffee.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service , January 24, 2022
Hi Linz, thank you for your review. We are dismayed to learn the Vertuo Next did not meet your expectations. We recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next Machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
This machine is amazing.
on January 23, 2022
Posted by: leahm123
[This review was collected as part of a promotion.] This machine is amazing. I love that you have 5 different coffee sizes and that the machine knows automatically which size you have chosen. The taste of the coffee is fantastic. It does not have an after taste like the other single serve coffee maker that we have. My husband and both fully enjoyed using the carafe this morning and each thought the flavors were impressive. Overall, I give it five stars and look forward to expand my Nespresso coffee experience by sampling other flavors and roasts.
Written by a customer while visiting Nespresso USA