Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,219 Reviews)
Rating breakdown 3,219 reviews
5 Stars
2,001
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
5
Love this machine. I
on January 25, 2022
Posted by: hanllew97
Love this machine. I can make espresso drinks like the Nespresso is marketed towards, but I can also make a regular coffee when I am in the mood for that. I have one of the hand held milk frothers from before I got this, and the milk frother from Nespresso is way better! I say a few bad reviews on this machine, but then good ones as well, so I gave it a go and I have not had a bad experience!
Written by a customer while visiting influenster.com
Customer Rating
5
I simply love Nespresso!
on January 25, 2022
Posted by: sirsphaere
I simply love Nespresso! It’s so convenient and easy to use. I get up in the morning, put a capsule in the machine and I have a cup of super fresh coffee with perfect crema. Every cup is so fresh and fragrant. I love all of their different roasts, so you can pick and choose whichever you like. I like different roasts, decaffeinated in the afternoons and sometimes flavored like vanilla. I never have to buy many different bags of coffee and each get stale over time. It’s also perfect for entertaining guests. The machine is very easy to use and maintain. It has never made any for me and I’ve been using it for years. Nespresso offers a descaling liquid which I use on a quarterly badis. I highly recommend!
Written by a customer while visiting influenster.com
Customer Rating
4
I love the cherry
on January 24, 2022
Posted by: crystalc202
[This review was collected as part of a promotion.] I love the cherry red Nespresso Vertuo Next I received for free from Influenster and Nespresso in exchange for my honest review. I like that it is made in part using recycled materials. The slim design fits nicely in my kitchen without using too much of my counter space. This coffee maker lets you make a verity of coffee and espresso in different sizes and flavors. I like that the machine automatically discards the used pods into a a self contained bin. Nespresso encourages you to send in the used pods for discounts and promotional items. The only negative with the Nespresso is the price for the coffee. While it is FANTASTIC coffee it’s also pricey. I love the organic Mexico coffee and the Blanco Leggero espresso the best, so I will be purchasing pods regardless of the additional cost.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Where do I begin!!
on January 24, 2022
Posted by: jaquelined23
[This review was collected as part of a promotion.] Where do I begin!! This machine is beyond me!! I am a coffee lover so you can imagine my excitement when I received this huge baby at my doorstep, it is so versatile and so fancy. I absolutely fell im love with the machine, presentation at its finest!! 5 out of 5 stars
Written by a customer while visiting Nespresso USA
Customer Rating
1
Doesn’t last a year
on January 24, 2022
Posted by: Cardinal1
from Louisville
Made great coffee until it just decided to stop working. We clean and descale this machine on their recommended schedule. Just decided to stop working. This specific machine needs to be pulled from the market based on many other similar experiences as my own.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, January 25, 2022
Thank you for your review. We understand your frustration with the Vertuo Next machine, and we are glad to see you spoke with a Coffee Specialist regarding a new replacement Vertuo Next machine. We recommend regularly connecting your Vertuo Next machine to the Nespresso app, via Bluetooth, to ensure that your machine has received its most recent system update.
If you have any questions or concerns regarding your machine’s performance, please contact us at 800-562-1465. We are available 24 hours a day, 7 days a week, or visit Nespresso.com/help for troubleshooting tips.
If you have any questions or concerns regarding your machine’s performance, please contact us at 800-562-1465. We are available 24 hours a day, 7 days a week, or visit Nespresso.com/help for troubleshooting tips.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Wow! I didn't know
on January 24, 2022
Posted by: nurseglam
[This review was collected as part of a promotion.] Wow! I didn't know that espresso was missing from my life before this! What a luxurious item! It has a disposal for your used pods and it puts it there upon opening the lid for a new cup! This baby creates the most aromatic brews in seconds, is a thin design for counter saving, has a water reservoir, and is very user friendly! The only thing I'll be sad about is that the local stores don't carry the pods for this new gem.
Written by a customer while visiting Nespresso USA
Customer Rating
1
This was a replacement machine... still a dud
on January 24, 2022
Posted by: Cate
from San Francisco
I was sent this machine as a replacement to my leaking Vertuo Next ... after 2 days it doesn't work again.
Process has taken forever to resolve :(
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, January 25, 2022
Thank you for your review, Cate. We understand your frustration with the Vertuo Next machine, and we are glad to see you spoke with a Coffee Specialist regarding a new replacement Vertuo Next machine.
If you have any questions or concerns regarding your machine’s performance, please contact us at 800-562-1465. We are available 24 hours a day, 7 days a week, or visit Nespresso.com/help for troubleshooting tips.
If you have any questions or concerns regarding your machine’s performance, please contact us at 800-562-1465. We are available 24 hours a day, 7 days a week, or visit Nespresso.com/help for troubleshooting tips.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Second one for two separate locations
on January 24, 2022
Posted by: Lucy
from New Jersey
Nothing bad to say about this machine so far so good…I own two of these and they are easy to use and clean, coffee is excellent and delivery service is super fast and convenient as well.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA