Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,219 Reviews)
Rating breakdown 3,219 reviews
5 Stars
2,001
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
5
I love it it!
on January 27, 2022
Posted by: latoriaj1
[This review was collected as part of a promotion.] I love it it! First of all it looks amazing in my kitchen! I absolutely love the coffee I have made with this. It tastes so fresh and concentrated just right. I have been making expresso shots they are divine. I have made a whole carafe and made me a Starbucks type frozen coffee. At this point I won’t be needing Starbucks. This is the best Voxbox I’ve ever received. Thanks Influenster.
Written by a customer while visiting Nespresso USA
Customer Rating
1
The worst purchase I made!
on January 26, 2022
Posted by: Fatima89
from Dallas,TX
I bought this machine and I was so excited since it was my first Nespresso machine. I didn’t even use it everyday and it stopped working around 6 months. I called customer service and they sent me a replacement. The new machine completely stopped working after 4 months! I’m disappointed because it’s not a cheap coffee machine and it didn’t even last me a year and I didn’t even use it everyday.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, January 28, 2022
Thank you for your review. We certainly want your Nespresso experience to be special and exactly to your satisfaction. We’re happy to learn you were able to speak with a Machine Expert to address the issue with your Vertuo Next machine. If you need further assistance with your machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Noisy
on January 26, 2022
Posted by: Nic
from Chicago
This is my third machine. I bought this version only because I thought it could be set for morning coffee. It cannot. The Bluetooth rarely works. The orange light blinks constantly and there are always grounds in my cup. It’s also extremely loud, and the water reservoir is small so must be filled constantly. The dreaded blinking orange light goes off after three cups. Annoying!! The large coffee was discontinued on my old unit, Delonghi, which I loved . Overall disappointed with this unit.
No, I would not recommend this to a friend.
Response from Nespresso USABy Customer Service, January 27, 2022
Thank you for your review. We are dismayed to learn the Vertuo Next has not met your expectations, however, we are happy to learn you were able to speak to a machine expert regarding this issue. If you ever need assistance with your new Vertuo Next machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each Vertuo Next machine comes with at a one-year warranty and lifetime troubleshooting assistance.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Can't wait to get up & start my day with this
on January 26, 2022
Posted by: KathiO
from San Diego
Not only is the machine beautiful to look at but the coffee is A M A Z I N G. This is my second unit. I have had the CitiZ for about 5-years (our whole family has them) and loved that model but I bought my son a Vertuo Next for Christmas a year ago and the coffee flavor and crema is off the hook. Rich creamy flavor as good or better than anything you would get out. I like super strong coffee so use the double-shot pods. I am up in Lake Tahoe visiting a friend and literally had to bring it with me. Now he wants one hahaha. I did have a little issue with this unit at first but called customer service and they were every bit as awesome as their products.
I would recommend this to a friend!
Response from Nespresso USABy Customer Service, January 27, 2022
Thank you for your review. We are thrilled to learn you are enjoying your Vertuo Next machine. We recommend running a priming cycle weekly through your machine to assist with keeping the taste, texture, body and aroma in each brew. If you need assistance with your Vertuo Next machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
The Nespresso Vertuo Plus
on January 26, 2022
Posted by: emilymcdc6
[This review was collected as part of a promotion.] The Nespresso Vertuo Plus coffee maker is my ideal coffee machine. This review is basically a love letter. To start, the Nespresso is aesthetically pleasing. It’s sleek, but nicely rounded and doesn’t have too large of a footprint on the countertop. It’s one of the few appliances that I enjoy leaving out on full display. I am not much of a morning person, but my sleepy walk towards my Nespresso is something I now look forward to. I love being able to select from a variety of pods depending on my mood and caffeine needs. From my morning black coffee to a mid-morning latte to an afternoon espresso pick-me-up, Nespresso covers all the bases with beautifully roasted, rich, dark coffee with a lovely crema. The different notes and flavors in each of the varietals keeps things tasty and interesting and in my opinion far surpass the taste of big coffee shop blends. With Nespresso’s sustainable farming practices and their recyclable pods, it takes away my guilt over single-use pods and has made me a Nespresso devotee.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Stay Away from the Vertuo Next
on January 25, 2022
Posted by: spankee2
from Aliso Viejo, CA
I originally had a Nespresso machine that lasted 5 years before the motor got so loud it was time to throw it away and purchase a new one because I love the quality of coffee these machines brew. I purchased the Vertuo Next because I was excited about having the option to brew a carafe. My first one lasted 6 months before it just completely stopped working. I pressed the button and it would turn orange indicating a malfunction, and it would occasionally leak. Customer service did a troubleshoot and we got it to work for another couple of days before it malfunctioned again. They promptly sent me a new one which only lasted 7 months. Again, I called customer service and we got it to work for 1 day before it malfunctioned again. Customer service has decided to send me a different machine, the Vertuo Plus. Hopefully this machine will not give me any problems and maybe they will work out the kinks on the Next someday.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, Customer Service, January 27, 2022
Thank you for your review, Lenny. We understand your frustration regarding your unsatisfactory experience with two of our Vertuo Next machines. We are thrilled to learn, that after troubleshooting with our Machine Experts a replacement machine is being shipped, which will contain a VertuoPlus model. Our machines come with at least a one-year warranty and a lifetime of troubleshooting, via our toll-free number 800-562-1465. We’re available 24 hours a day and 7 days a week. Please don’t hesitate to contact us if you should have any further issues.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Worst machine ever
on January 25, 2022
Posted by: Hny
from Washington
Do not buy this machine, I have had nothing but problems with it and they even sent me a replacement one so I am now on the second machine and it refuses to brew more than one cup of coffee, I had called customer service multiple times and they can always get it to work and then the next day same thing.. refuses to brew coffee and won’t even run a clean cycle but they never have an explanation for me and I shouldn’t have to do a factory reset everyday just to get my machine to work!
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, Customer Service, January 27, 2022
Thank you for your review, Heather. We understand your frustration regarding your unsatisfactory experience with the Vertuo Next machine. Your Vertuo Next machine comes with a one-year warranty and a lifetime of troubleshooting, via our toll-free number 800-562-1465. We’re available 24 hours a day and 7 days a week. We recommend calling in to speak with a Machine Expert at a time that is convenient for you, they may be able to offer some other options that work for you. We look forward to speaking with you soon.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Sadness!
on January 25, 2022
Posted by: Maria
from Washington state
I got this as a Christmas present this year, the coffee is really good. I went ahead and bought alot of the pods ($$$). I haven't even used my Nespresso Vertuo month and the machine has started leaking out the side. My kids lost the receipt now they feel bad and I'm out a couple hundred for pods. I read a lot of reviews regarding them leaking and with them being so popular I thought they would have fixed the issue. As of January 25, 2022 the problem still exist. I wish I would have been more cautious.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA