Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,215 Reviews)
Rating breakdown 3,215 reviews
5 Stars
1,997
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
1
I'm on my 3rd machine going on my 4th...
on January 29, 2022
Posted by: alexis
from Los Angeles, CA
Received this as a gift in 2020 and while it makes amazing coffee, it's only great when it works...which, at this point, is about 2/10 times. The coffee is great, the customer service is great, and lastly the warranty is especially great because I have literally had this machine replaced TWICE now. I'm writing this after having received my replacement machine just a week ago and wanted to run a cleaning cycle for routine maintenance. Surprise surprise, it decides not to work. The kicker is that the Nespresso app recognized the issue as an empty wataer tank, even though the tank is absolutely full, so even the app is incredibly useless. After 20 minutes of troubleshooting, it looks like I'm about to get sent my 4th machine. I have wasted so much time troubleshooting this machine, setting up new replacements, repackaging defective machines, and driving to the UPS Store to have it shipped out. The coffee is great, but for the amount of inconvenience this machine has given me, it is absolutely not worth it.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, January 31, 2022
Thank you for your review. We understand your disappointment with the Vertuo Next machine. Nespresso recommends performing regular system updates via the Nespresso app using the Bluetooth settings on your smart device to prevent future early-descaling warnings and incorrect water tank readings.
If you have any questions or concerns, please feel free to visit Nespresso.com/help, or call us 24 hours a day, 7 days a week at 800-562-1465.
If you have any questions or concerns, please feel free to visit Nespresso.com/help, or call us 24 hours a day, 7 days a week at 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
5
I was amazed on
on January 29, 2022
Posted by: tristyns2
[This review was collected as part of a promotion.] I was amazed on how much I received. This Nespresso machine really gives you a true cup of espresso with foam And it is also space saving as well.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Wow!!! Love this coffee
on January 29, 2022
Posted by: maritza_
[This review was collected as part of a promotion.] Wow!!! Love this coffee maker! I cannot describe how excited I was to receive it! Coffee is delicious and soooo easy to make. I am looking forward to try more pods (the Mexican one is my favorite right now). The fact that this machine is made of recycled plastic is awesome too!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Do Not BUY
on January 29, 2022
Posted by: Withoutmyexpresso
from Lafayette, LA
Be far warned, you will have trouble with this one sooner or later. Purchased during a sale from Nespresso on their website. I should have listened to the reviews. It literally worked about 4 times. Had to call Nespresso and ship it back to their repair center. The note attached on the return back to me suggested that I descale the machine. Ridiculous on a brand new machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, January 31, 2022
Thank you for your review. We understand your disappointment with the Vertuo Next machine. While Nespresso does recommend descaling your machine every three months to prevent build up, your Vertuo Next required a system update at our warehouse. Future updates can be made via the Nespresso app through your Bluetooth settings. These updates will prevent future early-descaling warnings from occurring.
If you have any questions or concerns, please feel free to visit Nespresso.com/help, or call us 24 hours a day, 7 days a week at 800-562-1465.
If you have any questions or concerns, please feel free to visit Nespresso.com/help, or call us 24 hours a day, 7 days a week at 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
5
I love it it!
on January 27, 2022
Posted by: latoriaj1
[This review was collected as part of a promotion.] I love it it! First of all it looks amazing in my kitchen! I absolutely love the coffee I have made with this. It tastes so fresh and concentrated just right. I have been making expresso shots they are divine. I have made a whole carafe and made me a Starbucks type frozen coffee. At this point I won’t be needing Starbucks. This is the best Voxbox I’ve ever received. Thanks Influenster.
Written by a customer while visiting Nespresso USA
Customer Rating
1
The worst purchase I made!
on January 26, 2022
Posted by: Fatima89
from Dallas,TX
I bought this machine and I was so excited since it was my first Nespresso machine. I didn’t even use it everyday and it stopped working around 6 months. I called customer service and they sent me a replacement. The new machine completely stopped working after 4 months! I’m disappointed because it’s not a cheap coffee machine and it didn’t even last me a year and I didn’t even use it everyday.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, January 28, 2022
Thank you for your review. We certainly want your Nespresso experience to be special and exactly to your satisfaction. We’re happy to learn you were able to speak with a Machine Expert to address the issue with your Vertuo Next machine. If you need further assistance with your machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Noisy
on January 26, 2022
Posted by: Nic
from Chicago
This is my third machine. I bought this version only because I thought it could be set for morning coffee. It cannot. The Bluetooth rarely works. The orange light blinks constantly and there are always grounds in my cup. It’s also extremely loud, and the water reservoir is small so must be filled constantly. The dreaded blinking orange light goes off after three cups. Annoying!! The large coffee was discontinued on my old unit, Delonghi, which I loved . Overall disappointed with this unit.
No, I would not recommend this to a friend.
Response from Nespresso USABy Customer Service, January 27, 2022
Thank you for your review. We are dismayed to learn the Vertuo Next has not met your expectations, however, we are happy to learn you were able to speak to a machine expert regarding this issue. If you ever need assistance with your new Vertuo Next machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each Vertuo Next machine comes with at a one-year warranty and lifetime troubleshooting assistance.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Can't wait to get up & start my day with this
on January 26, 2022
Posted by: KathiO
from San Diego
Not only is the machine beautiful to look at but the coffee is A M A Z I N G. This is my second unit. I have had the CitiZ for about 5-years (our whole family has them) and loved that model but I bought my son a Vertuo Next for Christmas a year ago and the coffee flavor and crema is off the hook. Rich creamy flavor as good or better than anything you would get out. I like super strong coffee so use the double-shot pods. I am up in Lake Tahoe visiting a friend and literally had to bring it with me. Now he wants one hahaha. I did have a little issue with this unit at first but called customer service and they were every bit as awesome as their products.
I would recommend this to a friend!
Response from Nespresso USABy Customer Service, January 27, 2022
Thank you for your review. We are thrilled to learn you are enjoying your Vertuo Next machine. We recommend running a priming cycle weekly through your machine to assist with keeping the taste, texture, body and aroma in each brew. If you need assistance with your Vertuo Next machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA