Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,219 Reviews)
Rating breakdown 3,219 reviews
5 Stars
2,001
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
4
It was a pleasant
on January 30, 2022
Posted by: moonli
[This review was collected as part of a promotion.] It was a pleasant surprise to see this delivered to me special thanks to Influenster for this awesome Voxbox.
This machine looks very fancy. I got the red version and it looks so beautiful. It was very easy to use. It is small enough for me to place it anywhere in my kitchen. The coffee made from this machine tasted delicious. The only problems I have with this machine is the cover to insert the coffee pods is a bit clunky. It requires a bit of force to lock and unlock it. Also the machine can be quite loud when making coffee. Other than that it is a great machine.
This machine looks very fancy. I got the red version and it looks so beautiful. It was very easy to use. It is small enough for me to place it anywhere in my kitchen. The coffee made from this machine tasted delicious. The only problems I have with this machine is the cover to insert the coffee pods is a bit clunky. It requires a bit of force to lock and unlock it. Also the machine can be quite loud when making coffee. Other than that it is a great machine.
Written by a customer while visiting Nespresso USA
Customer Rating
4
The Nespresso Vertuo Next
on January 30, 2022
Posted by: tarab8
[This review was collected as part of a promotion.] The Nespresso Vertuo Next is a game changer for those single cup coffee makers and drinkers!
Not only does it make a beautiful cup of coffee but tastes far superior to the other branded single serve coffee pods/cups I’ve had.
The carafe option is lovely but don’t assume it’s a very large amount it is only about 2 cups of coffee. With that noted it’s a great way to get a couple cups off a single pod!
The espresso shots come out beautiful as well. And would make for an easy way to add some shots to a made coffee drink. I tend to be a black coffee drinker so this option isn’t high on my list of needs but I did try a shot to taste and recommend it!
Now this machine deserves a solidly high review! BUT I have to take into consideration that the price of the pods are high when you compare it to others. It’s on average about a buck a pod! Compared to purchasing coffee outside the home…. Great! Comparing to making coffee from home in other fashions this is a steep price.
Not only does it make a beautiful cup of coffee but tastes far superior to the other branded single serve coffee pods/cups I’ve had.
The carafe option is lovely but don’t assume it’s a very large amount it is only about 2 cups of coffee. With that noted it’s a great way to get a couple cups off a single pod!
The espresso shots come out beautiful as well. And would make for an easy way to add some shots to a made coffee drink. I tend to be a black coffee drinker so this option isn’t high on my list of needs but I did try a shot to taste and recommend it!
Now this machine deserves a solidly high review! BUT I have to take into consideration that the price of the pods are high when you compare it to others. It’s on average about a buck a pod! Compared to purchasing coffee outside the home…. Great! Comparing to making coffee from home in other fashions this is a steep price.
Great coffee! Fun features … love the used pod disposal! Beautiful pour!
Over all I would recommend it if the pods prices aren’t an issue for you.
Over all I would recommend it if the pods prices aren’t an issue for you.
Disclaimer: Product was received complimentary for reviewing purposes.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Excellent Machine
on January 30, 2022
Posted by: Tilly247
from Chicago, IL
I have had the Vertuo Next machine for a few months now and am extremely satisfied with the quality of the coffee it brews. I have not experienced any issues and have brewed about 100 coffees of all different sizes. The versatility of sizes you can brew is a huge plus and it also brews a very nice crema. The setup was simple and I only use spring water in my machine. I feel like my Vertuo has spoiled me and I don’t really go to coffee shops any more because I’m too excited to try out a new recipes myself. Although some users have negative experiences, I have had a very positive experience with my machine so far! Oh and I should mention the pods ship fast and the customer service is great!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Love the frothy, strong
on January 29, 2022
Posted by: annalisec31e6
[This review was collected as part of a promotion.] Love the frothy, strong coffee this Nespresso makes! It’s pretty easy to use and makes a quick, fancy cup in a few short minutes. I gave it 4 stars because it is LOUD, but other than that, it’s pretty perfect! I love the slim, gorgeous silhouette on my counter. My husband and I are BIG FANS! We can’t wait to have late night coffee date nights on our patio! Also, you can recycle the pods, how cool!!!
Written by a customer while visiting Nespresso USA
Customer Rating
1
I'm on my 3rd machine going on my 4th...
on January 29, 2022
Posted by: alexis
from Los Angeles, CA
Received this as a gift in 2020 and while it makes amazing coffee, it's only great when it works...which, at this point, is about 2/10 times. The coffee is great, the customer service is great, and lastly the warranty is especially great because I have literally had this machine replaced TWICE now. I'm writing this after having received my replacement machine just a week ago and wanted to run a cleaning cycle for routine maintenance. Surprise surprise, it decides not to work. The kicker is that the Nespresso app recognized the issue as an empty wataer tank, even though the tank is absolutely full, so even the app is incredibly useless. After 20 minutes of troubleshooting, it looks like I'm about to get sent my 4th machine. I have wasted so much time troubleshooting this machine, setting up new replacements, repackaging defective machines, and driving to the UPS Store to have it shipped out. The coffee is great, but for the amount of inconvenience this machine has given me, it is absolutely not worth it.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, January 31, 2022
Thank you for your review. We understand your disappointment with the Vertuo Next machine. Nespresso recommends performing regular system updates via the Nespresso app using the Bluetooth settings on your smart device to prevent future early-descaling warnings and incorrect water tank readings.
If you have any questions or concerns, please feel free to visit Nespresso.com/help, or call us 24 hours a day, 7 days a week at 800-562-1465.
If you have any questions or concerns, please feel free to visit Nespresso.com/help, or call us 24 hours a day, 7 days a week at 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
5
I was amazed on
on January 29, 2022
Posted by: tristyns2
[This review was collected as part of a promotion.] I was amazed on how much I received. This Nespresso machine really gives you a true cup of espresso with foam And it is also space saving as well.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Wow!!! Love this coffee
on January 29, 2022
Posted by: MaritzaO
[This review was collected as part of a promotion.] Wow!!! Love this coffee maker! I cannot describe how excited I was to receive it! Coffee is delicious and soooo easy to make. I am looking forward to try more pods (the Mexican one is my favorite right now). The fact that this machine is made of recycled plastic is awesome too!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Do Not BUY
on January 29, 2022
Posted by: Withoutmyexpresso
from Lafayette, LA
Be far warned, you will have trouble with this one sooner or later. Purchased during a sale from Nespresso on their website. I should have listened to the reviews. It literally worked about 4 times. Had to call Nespresso and ship it back to their repair center. The note attached on the return back to me suggested that I descale the machine. Ridiculous on a brand new machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, January 31, 2022
Thank you for your review. We understand your disappointment with the Vertuo Next machine. While Nespresso does recommend descaling your machine every three months to prevent build up, your Vertuo Next required a system update at our warehouse. Future updates can be made via the Nespresso app through your Bluetooth settings. These updates will prevent future early-descaling warnings from occurring.
If you have any questions or concerns, please feel free to visit Nespresso.com/help, or call us 24 hours a day, 7 days a week at 800-562-1465.
If you have any questions or concerns, please feel free to visit Nespresso.com/help, or call us 24 hours a day, 7 days a week at 800-562-1465.
Written by a customer while visiting Nespresso USA