Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,219 Reviews)
Rating breakdown 3,219 reviews
5 Stars
2,001
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
2
Nice sleek design, so many problems
on February 4, 2022
Posted by: E Step
from San Jose, CA
I had three of these machines. One of them was a gift and it stopped working and I didn’t think to check the warranty so I went out and bought another one. After three months, it wouldn’t brew any pods so I called customer service who are very helpful and very quick to replace the machine (probably because they know it’s a dud). I got A replacement and after three weeks, it stopped working. Wouldn’t respond at all. I’m on my fourth machine but I’m trying the Vertuo this time.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., Customer Service, February 5, 2022
Thank you for your review, Ellis. We certainly want your Nespresso experience to be special and exactly to your satisfaction. We understand your disappointment with the Vertuo Next machine, and we are glad to learn that you were able to speak with a Machine Expert regarding fixing or replacing your machine. Our machines have at least a one-year warranty and a lifetime of troubleshooting.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Should’ve listened to the reviews..
on February 4, 2022
Posted by: Paige O
I’ve only had this model since Christmas, and it has already stopped working completely. Initially I had to factory reset every couple of days due to malfunctions. But now it’s not brewing at all and the button is unresponsive. I’m so sad. I loved the coffee I made with my nespresso!
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., Customer Service, February 5, 2022
Thank you for your review, Paige. We're disappointed to hear this, and we'll be happy to help. Please call us directly to speak with a machine expert. We offer a lifetime of comprehensive troubleshooting at 800-562-1465, where we are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Next doesn’t mean better
on February 4, 2022
Posted by: Justneedacupofcoffee
from Los Angeles
I had an original Vertuo for 7 years. I never had 1 issue. I’m fact, it still works, and I guess I’m going to have to take it out of the closest and use it if I want a cup of coffee.
I got the Vertuo Next last year. It has been nothing but trouble. I’ve replaced it once already. It still picks and chooses when it wants to make a cup of coffee. This machine is very flawed.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., Customer Service, February 5, 2022
Thank you for your review, Justin. We're disappointed to hear this, and we're always here to help. For a lifetime of comprehensive troubleshooting please call us directly at 800-562-1465 where we are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Every Machine Broke!
on February 4, 2022
Posted by: Jessica
from Twin Cities, MN
I was skeptical about the other bad reviews for this machine... I thought that Nespresso surely would have fixed their flaws by now. Within 6 months (August 2021 - Jan. 2022), we have gone through FOUR Vertuo Next machines. We have spent more time on the phone with customer service (who seems to readily understand that this model is flawed) than we have actually making coffee.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., Customer Service, February 5, 2022
Thank you for your review, Jessica. We certainly want your Nespresso experience to be special and exactly to your satisfaction. We understand your disappointment with the Vertuo Next machine, and we are glad to learn that you were able to speak with a Machine Expert regarding fixing or replacing your machine. Our machines have at least a one-year warranty and a lifetime of troubleshooting.
Written by a customer while visiting Nespresso USA
Customer Rating
4
I like how quickly
on February 3, 2022
Posted by: ashleychap
I like how quickly this product heats up and how promptly is dispenses the espresso . I find it easy to use and definitely find it to be worth the price .
Written by a customer while visiting influenster.com
Customer Rating
1
Terrible Purchase Decision
on February 3, 2022
Posted by: chricel
from Seattle, Wa
The VertuoPlus was a better machine. This Next version stopped reading the barcode 4 months after use with descaling regularly and running the rinse cycle every other week. I have diagnosed the issue to debris covering the barcode reader which is not accessible for cleaning by reading through forums and watching repair videos. I am contacting support for a warranty exchange.
Also, in comparison to the Plus, the coffee from this model is more watery due to the brewing method - uses spinning the capsule instead of pumping water. Somewhere along the brewing process, the excess coffee ends up draining to the capsule tray drip catch. Which is disgusting since mold grows after about three days. Seriously though, it's a waste of coffee and disgusting - the Plus model did not have either of these. So, I am getting all my coffee no mold. My wife wanted this for the Rose gold theme, so we tried it, plus my friend may have an older model of this and never had issues.
I would like to add on my Plus machine did need replacing twice, so it was not without it's own issues, but seemed much better overall.
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia R., Customer Service, February 11, 2023
you and your wife are able to enjoy your Nespresso selections. Please call and speak with a machine expert. We’re available 24/7 at 800.562.1465. We’re confident a satisfactory resolution will be reached.
Written by a customer while visiting Nespresso USA
Customer Rating
5
I love my Nespresso
on February 3, 2022
Posted by: Anonymous
I love my Nespresso Vertuo! It can make both a full cup of coffee and espresso shots. The pods are mostly only available through Nespresso but I would still recommend.
Written by a customer while visiting influenster.com
Customer Rating
5
this is without a
on February 2, 2022
Posted by: briannmontanna
[This review was collected as part of a promotion.] this is without a doubt the very best coffee that I have ever had and the machine its self is also very impressive. A few of the most impressive features in my opinion was the fact that the machine can be connected through bluetooth. also the built in pod collector and pod barcode reader to know what size cup to make
Written by a customer while visiting Nespresso USA