Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,215 Reviews)
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
1
DON'T BUY THIS MODEL!
on February 6, 2022
Posted by: BD
from Philadelphia, PA
Made the mistake of buying this machine without reading any reviews. Our machine last all of three weeks. It first started making expresso rather than a cup of coffee. A factory reset cured that but the next day the machine stopped working. Could not rinse it, could do a factory reset. We chewed through quite a few pods hoping it would work. Will be returning and buying another model...after reading the new model's reviews.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service, February 7, 2022
Hi! Thank you for your review. We are dismayed to learn your Vertuo Next did not met your expectations. We recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next Machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Broke in 12 months...
on February 5, 2022
Posted by: Ccamp
from Houston, TX
I have been a Nespresso fan and avid consumer for more than a decade; I thoroughly enjoy their product lines as the best prepackaged coffee/espresso available and have enjoyed their high-quality products like the Citiz, Lattissima, etc but the Vertuo Next is garbage. The observations I can offer are common among the other comments already listed for this product including the most notable which is a failure to function at 12 months (powered up, spun up, then failed to start the pump with the orange light flashing twice at 1Hz then powers off). I failed to read the comments prior to purchase and regret that. All that said, while this product is not an offering worthy of the Nespresso brand, I purchased a Vertuo Plus instead based on its reviews and can attest that is a much better product.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service , February 7, 2022
Hi! Thank you for your review. We are dismayed to learn the Vertuo Next did not meet your expectations. However, we are thrilled to learn you have purchased a VertuoPlus machine. We recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your VertuoPlus Machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
GREAT COFFE EXTREEMLY TROUBELSOME MACHINE
on February 5, 2022
Posted by: David
from SAN DIEGO, CA
WE ARE NOW SENDING BACK OUR THIRD "VERTUO NEXT DELUX" THE FIRST WAS NOT WORKING AFTER 4 MONTHS (spilling water all over the counter and floor), THE SECOND GAVE OUT JUST AFTER THE WARENTY EXPIERED (Nespresso did send a free replacement), THE THIRD (sitting on the counter) STOPPED WORKING AFTER 5 DAYS. (Very noisy and stuck in cleaning mode). I DEFFINATLY CANNOT RECOMEND THE VERTUO NEXT DELUX.
*OUR "VERTUO PLUS DELUX" HOWEVER HAS BEEN WORKING FLAWLESSLY FOR OVER 3 YEARS.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service , February 7, 2022
Hi David, thank you for your review. We are dismayed to learn the Vertuo Next did not meet your expectations. We recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next Machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Great when it works…
on February 5, 2022
Posted by: Allie
from Ohio
Since I cannot give this 2.5 stars, I was generous and gave it 3. We were gifted our first Vertuo Next machine for Christmas in 2020. It worked great until about… September/October of 2021. One morning I went to make coffee and it kept flashing an orange light. My husband called the nespresso help line, they walked him through everything possible - cleaning, descaling, etc. and ultimately sent us a new machine. Again, new machine was working great until it just wasn’t (second machine lasted around 4 months). Just this past week, we started to have the exact same issues. We tried the cleaning and descaling process on our own but, no luck. We also searched for tips online from other customers but, again, no luck. Called Nespresso again and they offered to send us another Next machine or the Plus. We opted for the plus.
We LOVE Nespresso and their coffee varieties but, if you don’t need the carafe option, I would look into another Vertuo machine.
Nespresso’s customer service is great. They are friendly, helpful, and understanding of the product. Thankfully, they offer new machines when yours stops working.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service , February 7, 2022
Hi Allie! Thank you for your review. We are dismayed to learn Vertuo Next has not met your expectations. However, we are thrilled to see you were able to speak to a Machine Expert and your machine has been replaced with our VertuoPlus machine. We recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your VertuoPlus Machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Nice sleek design, so many problems
on February 4, 2022
Posted by: E Step
from San Jose, CA
I had three of these machines. One of them was a gift and it stopped working and I didn’t think to check the warranty so I went out and bought another one. After three months, it wouldn’t brew any pods so I called customer service who are very helpful and very quick to replace the machine (probably because they know it’s a dud). I got A replacement and after three weeks, it stopped working. Wouldn’t respond at all. I’m on my fourth machine but I’m trying the Vertuo this time.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., Customer Service, February 5, 2022
Thank you for your review, Ellis. We certainly want your Nespresso experience to be special and exactly to your satisfaction. We understand your disappointment with the Vertuo Next machine, and we are glad to learn that you were able to speak with a Machine Expert regarding fixing or replacing your machine. Our machines have at least a one-year warranty and a lifetime of troubleshooting.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Should’ve listened to the reviews..
on February 4, 2022
Posted by: Paige O
I’ve only had this model since Christmas, and it has already stopped working completely. Initially I had to factory reset every couple of days due to malfunctions. But now it’s not brewing at all and the button is unresponsive. I’m so sad. I loved the coffee I made with my nespresso!
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., Customer Service, February 5, 2022
Thank you for your review, Paige. We're disappointed to hear this, and we'll be happy to help. Please call us directly to speak with a machine expert. We offer a lifetime of comprehensive troubleshooting at 800-562-1465, where we are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Next doesn’t mean better
on February 4, 2022
Posted by: Justneedacupofcoffee
from Los Angeles
I had an original Vertuo for 7 years. I never had 1 issue. I’m fact, it still works, and I guess I’m going to have to take it out of the closest and use it if I want a cup of coffee.
I got the Vertuo Next last year. It has been nothing but trouble. I’ve replaced it once already. It still picks and chooses when it wants to make a cup of coffee. This machine is very flawed.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., Customer Service, February 5, 2022
Thank you for your review, Justin. We're disappointed to hear this, and we're always here to help. For a lifetime of comprehensive troubleshooting please call us directly at 800-562-1465 where we are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Every Machine Broke!
on February 4, 2022
Posted by: Jessica
from Twin Cities, MN
I was skeptical about the other bad reviews for this machine... I thought that Nespresso surely would have fixed their flaws by now. Within 6 months (August 2021 - Jan. 2022), we have gone through FOUR Vertuo Next machines. We have spent more time on the phone with customer service (who seems to readily understand that this model is flawed) than we have actually making coffee.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., Customer Service, February 5, 2022
Thank you for your review, Jessica. We certainly want your Nespresso experience to be special and exactly to your satisfaction. We understand your disappointment with the Vertuo Next machine, and we are glad to learn that you were able to speak with a Machine Expert regarding fixing or replacing your machine. Our machines have at least a one-year warranty and a lifetime of troubleshooting.
Written by a customer while visiting Nespresso USA