Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,219 Reviews)
Rating breakdown 3,219 reviews
5 Stars
2,001
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
1
horrible machine!! Broken after 3 months!
on February 6, 2022
Posted by: Lily
from california
I bought this is October and it is already broken. There is so consistency. Even with factory resets, descaling, and help from Nespresso, nothing works. Not worth the money and this machine taints the quality of Nespresso products. Do not buy the Vertuo Next.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service , February 7, 2022
Hi Lily! Thank you for your review. We are dismayed to learn your Vertuo Next did not meet your expectations. We recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next Machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Great coffee but broke within 2 months
on February 6, 2022
Posted by: Melgarsan
from Los Angeles, CA
Our machine worked great for about a month and a half. Then, the machine began to leak. We went through the troubleshooting process with no luck. Now we are stuck with a defective machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service , February 7, 2022
Hi! Thank you for your review. We are dismayed to learn your Vertuo Next did not meet your expectations. We recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next Machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
HORRIBLE MACHINE
on February 6, 2022
Posted by: JS2525
from Southern California
I’ve been sent 3 vertuo next machines and they all have the same problems. I clean it weekly and descale everything 3 months but after a few months I can’t even run a pod. It will start to brew and then start blinking, I will then have to run a cleaning cycle, put the pod back in and continue to brew the coffee/espresso. It’s extremely frustrating— especially when I maintain the machine properly.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service, February 7, 2022
Hi! Thank you for your review. We are dismayed to learn your Vertuo Next machine has not met your expectations. We thank you for the care and maintenance you perform on your machine. If you need assistance with your Vertuo Next Machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
New Vertuo
on February 6, 2022
Posted by: LCape
from 13201 sw 17th Lane #1
I thought this machine was going to be great.
However it turned out to be horrible, it started with the flosser, it broke twice, under the guarantee it was replace after only using it three month. Second time they would not replace it. Now after the guarantee has expired the machine itself is no longer working.
I do however can not take away how great the coffee taste. I've ordered another one but a different model. Hopefully this one will last longer then months..
However it turned out to be horrible, it started with the flosser, it broke twice, under the guarantee it was replace after only using it three month. Second time they would not replace it. Now after the guarantee has expired the machine itself is no longer working.
I do however can not take away how great the coffee taste. I've ordered another one but a different model. Hopefully this one will last longer then months..
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service , February 7, 2022
Hi! Thank you for your review. We are dismayed to learn your Vertuo Next did not meet your expectations. We recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next Machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
DON'T BUY THIS MODEL!
on February 6, 2022
Posted by: BD
from Philadelphia, PA
Made the mistake of buying this machine without reading any reviews. Our machine last all of three weeks. It first started making expresso rather than a cup of coffee. A factory reset cured that but the next day the machine stopped working. Could not rinse it, could do a factory reset. We chewed through quite a few pods hoping it would work. Will be returning and buying another model...after reading the new model's reviews.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service, February 7, 2022
Hi! Thank you for your review. We are dismayed to learn your Vertuo Next did not met your expectations. We recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next Machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Broke in 12 months...
on February 5, 2022
Posted by: Ccamp
from Houston, TX
I have been a Nespresso fan and avid consumer for more than a decade; I thoroughly enjoy their product lines as the best prepackaged coffee/espresso available and have enjoyed their high-quality products like the Citiz, Lattissima, etc but the Vertuo Next is garbage. The observations I can offer are common among the other comments already listed for this product including the most notable which is a failure to function at 12 months (powered up, spun up, then failed to start the pump with the orange light flashing twice at 1Hz then powers off). I failed to read the comments prior to purchase and regret that. All that said, while this product is not an offering worthy of the Nespresso brand, I purchased a Vertuo Plus instead based on its reviews and can attest that is a much better product.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service , February 7, 2022
Hi! Thank you for your review. We are dismayed to learn the Vertuo Next did not meet your expectations. However, we are thrilled to learn you have purchased a VertuoPlus machine. We recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your VertuoPlus Machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
GREAT COFFE EXTREEMLY TROUBELSOME MACHINE
on February 5, 2022
Posted by: David
from SAN DIEGO, CA
WE ARE NOW SENDING BACK OUR THIRD "VERTUO NEXT DELUX" THE FIRST WAS NOT WORKING AFTER 4 MONTHS (spilling water all over the counter and floor), THE SECOND GAVE OUT JUST AFTER THE WARENTY EXPIERED (Nespresso did send a free replacement), THE THIRD (sitting on the counter) STOPPED WORKING AFTER 5 DAYS. (Very noisy and stuck in cleaning mode). I DEFFINATLY CANNOT RECOMEND THE VERTUO NEXT DELUX.
*OUR "VERTUO PLUS DELUX" HOWEVER HAS BEEN WORKING FLAWLESSLY FOR OVER 3 YEARS.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service , February 7, 2022
Hi David, thank you for your review. We are dismayed to learn the Vertuo Next did not meet your expectations. We recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next Machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Great when it works…
on February 5, 2022
Posted by: Allie
from Ohio
Since I cannot give this 2.5 stars, I was generous and gave it 3. We were gifted our first Vertuo Next machine for Christmas in 2020. It worked great until about… September/October of 2021. One morning I went to make coffee and it kept flashing an orange light. My husband called the nespresso help line, they walked him through everything possible - cleaning, descaling, etc. and ultimately sent us a new machine. Again, new machine was working great until it just wasn’t (second machine lasted around 4 months). Just this past week, we started to have the exact same issues. We tried the cleaning and descaling process on our own but, no luck. We also searched for tips online from other customers but, again, no luck. Called Nespresso again and they offered to send us another Next machine or the Plus. We opted for the plus.
We LOVE Nespresso and their coffee varieties but, if you don’t need the carafe option, I would look into another Vertuo machine.
Nespresso’s customer service is great. They are friendly, helpful, and understanding of the product. Thankfully, they offer new machines when yours stops working.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service , February 7, 2022
Hi Allie! Thank you for your review. We are dismayed to learn Vertuo Next has not met your expectations. However, we are thrilled to see you were able to speak to a Machine Expert and your machine has been replaced with our VertuoPlus machine. We recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your VertuoPlus Machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA