Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,204 Reviews)
Rating breakdown 3,204 reviews
5 Stars
1,989
4 Stars
347
3 Stars
125
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
3
Problem
on October 14, 2022
Posted by: KL
from NC
It is very hard to push the lever into the start position. My thump hurts after doing it. It is so hard I will be surprised if it doesn’t break. My son has the Vertuo. It is very easy and smooth pushing the machine into the start position. The coffee is delicious. Better than coffee shops.
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason B., Customer Service, October 15, 2022
Thank you for your review. Please make sure that the top of the machine is all the way down before trying to push the lever in its locked position. Over time it should also loosen a bit with use. Should the lever continue to be stiff, give us a call at 800.562.1465, and one of our machine experts would be happy to assist you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
I'm in love with a coffee maker
on October 14, 2022
Posted by: MomofMany
from Tennessee
[This review was collected as part of a promotion.] This has been the best coffee espresso maker I've ever had in my life. It's very simple to setup and it bred so fast. The coffees and espressos have such rich flavors and are the perfect temperature. I use it twice a day and am so pleased. I am very happy.
Pros: Convenient, Wide assortment of capsules to choose from, Easy to Use, Has Delicious Crema, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Wide variety of capsule brands to choose from, Appealing Design
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
First timer here
on October 14, 2022
Posted by: mrszehnder08
from Mogadore, Ohio
[This review was collected as part of a promotion.] I am a first time user of the Nespresso Vertuo Next. Everyting about the vertuo next is easy. Except closing the lid on top. I am almost positive my grandmother with arthritis would never be able to close this by herself. When brewing the pods the stream from pod to cup is consistent and doesnt go everywhere. There is a tray to hold whatever cup you chose and its adjustable. I feel like it goes far up so smaller mugs or cups can be used, I appreciate that. I have always hated coffee splashing everywhere and this helps prevent that. Vertuo Next is a one button for clean and brew, fairly easy to learn how to use it. If I dont use the machine for a few days I always run a water cycle before using and all I do is lift the lid without a pod and somehow it just knows and will run the cleaning. Im fine with the few extra minutes. (water sitting in lines grosses me out) Directions are straight forward. Im not sure if the machine doesnt get hot enough or I need to invest in a warming frother. When I put the cream in the coffee its immediately cold. I know ratio has a play in this also, I will eventually find the solution.
I almost forgot to include that this machine is VERY LOUD! Everytime I run this I am shocked by the noise that comes out of this thing. Thank goodness the cleaning and brewing doesnt take long.
The Nespresso Vertuo Next has mixed reviews from me. Has pros and cons.
I almost forgot to include that this machine is VERY LOUD! Everytime I run this I am shocked by the noise that comes out of this thing. Thank goodness the cleaning and brewing doesnt take long.
The Nespresso Vertuo Next has mixed reviews from me. Has pros and cons.
Pros: Easy to Use, Does not take up too much room on my countertop
Cons: Too Noisy, Does not make coffee hot enough
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason B., Customer Service, October 15, 2022
Thank you for your detailed review! Please make sure that the top of the machine is all the way down before trying to push the lever in its locked position. Over time it should also loosen a bit with use. In terms of brewing temperature, quality is very important to us, so our machines brew the coffee to the specific parameters, and ideal temperature to brew a smooth cup, without heavy bitter or acidic taste, and avoid over-extracting the beans. If you're not pleased with your Nespresso coffee, please call directly, 800.562.1465, and a machine expert will assist you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Intuitive
on October 14, 2022
Posted by: Nekramer30
from Portage, IN
[This review was collected as part of a promotion.] I have been a fan of nespresso for some time now. So when it came time to update my machine the Vertuo Next Premium, in Black Rose Gold, caught my eye.
This is designed for the person who might lack space or just focuses solely on the coffee experience, but doesn't want to lack in style or functionality.
This coffee machine, by nespresso, still comes with a ton of features. It has a Brew range of espresso 5oz, double espresso 8oz, coffee 14oz, and Carafe 18oz, with just one touch. And with the wide variety of capsule roasts by nespresso, it's so easy to find the best brew for you. This nespresso vertuo next will automatically adjust the brewing amount, time, and heat, just by the measurement of each capsule. Giving you the perfect cup every time. I personally, love iced lattes, and this capsule gives me the best crema. Not bitter, or burnt tasting and always ready for when I need a pick me up.
Then to finish it off, you get easy to clean up as well, with automatic capsule rejection and storage of the used capsules. So when you're ready to recycle the spent pods, they are ready to be disposed of. That way you can get to enjoy your fresh hot cup of coffee sooner. Also, nespresso vertuo next takes the guesswork out of when to clean your machine, as it comes with a descaling notification.
The removable water tank also makes for easy refilling. Then its slim fit design makes, measuring 5.5" wide, makes it the perfect fit for any kitchen countertop or coffee bar.
Nespresso vertuo next takes the questioning out of giving you the best cup of coffee without leaving your home
This is designed for the person who might lack space or just focuses solely on the coffee experience, but doesn't want to lack in style or functionality.
This coffee machine, by nespresso, still comes with a ton of features. It has a Brew range of espresso 5oz, double espresso 8oz, coffee 14oz, and Carafe 18oz, with just one touch. And with the wide variety of capsule roasts by nespresso, it's so easy to find the best brew for you. This nespresso vertuo next will automatically adjust the brewing amount, time, and heat, just by the measurement of each capsule. Giving you the perfect cup every time. I personally, love iced lattes, and this capsule gives me the best crema. Not bitter, or burnt tasting and always ready for when I need a pick me up.
Then to finish it off, you get easy to clean up as well, with automatic capsule rejection and storage of the used capsules. So when you're ready to recycle the spent pods, they are ready to be disposed of. That way you can get to enjoy your fresh hot cup of coffee sooner. Also, nespresso vertuo next takes the guesswork out of when to clean your machine, as it comes with a descaling notification.
The removable water tank also makes for easy refilling. Then its slim fit design makes, measuring 5.5" wide, makes it the perfect fit for any kitchen countertop or coffee bar.
Nespresso vertuo next takes the questioning out of giving you the best cup of coffee without leaving your home
Pros: Convenient, Wide assortment of capsules to choose from, Easy to Use, Has Delicious Crema, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Wide variety of capsule brands to choose from, Appealing Design
Cons: Too Noisy, Does not have a built-in milk frother
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Amazing!!!
on October 14, 2022
Posted by: Scoobytardis
from Albany ga
[This review was collected as part of a promotion.] This makes some of the strongest and best expresso I have ever had. I love to add it to my normal coffee for an extra boost or drink it straight on my really rough to wake up days. The flavors offered are delicious and I can’t wait to try the ones I haven’t had yet.
Pros: Convenient, Wide assortment of capsules to choose from, Easy to Use, Has Delicious Crema, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Wide variety of capsule brands to choose from
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Coffee maker
on October 14, 2022
Posted by: Mommypj19
from Richmond TX
[This review was collected as part of a promotion.] Great coffee maker. Received this Nespresso Vertuo next. Great for making espressos 40-80 mL, coffee 150-230 mL, carafe 535 mL.. compatible with Bluetooth. 500W 120V. Comes with 11 capsules of roast and ground coffee, 1 capsule of decaf. Definitely recommended.
Pros: Easy to Use, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Appealing Design
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Yes!!!
on October 14, 2022
Posted by: Awtreme
from DeQuincy, La.
[This review was collected as part of a promotion.] If you love espresso, but do not have a coffee stop on your town. This Vertuo Next is your new best friend. It makes a deep, rich, and smooth espresso. Setup is so streamlined that you have exactly what you want in seconds. The look is so elegant and bougie that it will be up front and displayed proudly in any office or kitchen. My favorite part is the automatic pod remover. No more hassle of having to fight a coffee pod when you are done. Just open and top and bam the Vertuo does it for you. This is a winner all the way around.
Pros: Convenient, Wide assortment of capsules to choose from, Easy to Use, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Wide variety of capsule brands to choose from, Appealing Design
Cons: Does not have a built-in milk frother
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great machine
on October 14, 2022
Posted by: bsb1121
from Los Angeles
[This review was collected as part of a promotion.] I love this machine. I've been drinking Nespresso for a really long time and a few years back, I switched to the Vertuo. We used to by the large pods to fill our travel mugs and were pretty disappointed when they discontinued them. I hoped that whatever they had in the works was going to be worth it. When the Next came out, I was pumped. Now I can make a whole carafe of coffee in the morning. What an upgrade! I couldn't be happier.
Pros: Convenient, Wide assortment of capsules to choose from, Easy to Use, Has Delicious Crema, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Appealing Design
Cons: Not enough variety of coffee available
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA