Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,215 Reviews)
Rating breakdown 3,215 reviews
5 Stars
1,997
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
4
Great machine
on May 23, 2023
Posted by: RussEr
from New York
[This review was collected as part of a promotion.] We upgraded from a different Vertuo machine primarily to get access to the Alto pods. The machine is great so far. I just wish it had a bigger water tank.
Written by a customer while visiting Nespresso USA
Customer Rating
5
WHAT A START TO THE DAY
on May 22, 2023
Posted by: Nannie1252
from Tucson, Arizona
[This review was collected as part of a promotion.] This is our second Nespresso product and has brought us a wider variety of coffee recipes
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Perfect Mother's Day Gift!
on May 22, 2023
Posted by: JuliaChav7
from Westminster, Colorado
[This review was collected as part of a promotion.] I have had a Vertuo Next for 3 years and LOVE it! My mom has really been wanting an espresso machine and I got her one for mother's day. She LOVES it! She told me she made 3 lattes the other day - haha! It is so user friendly and a great introduction to homemade, luxury coffees. Set up is so easy and only takes minutes.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Amazing coffee
on May 22, 2023
Posted by: Mainard
from Eugene oregon
[This review was collected as part of a promotion.] I bought this machine and loved it so much I bought one for my mom for Mother’s Day.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great machine!
on May 22, 2023
Posted by: NG07
from Michigan
[This review was collected as part of a promotion.] I’ve had this machine for two months and can’t believe I held off on buying it for so long. Love it so much and everyone who comes over loves it so much I bought my mom one for Mothers Day!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
It’s fine when it works
on May 22, 2023
Posted by: Holly
from San Diego
I bought this as a secondary machine for our RV. When I discovered my regular machine doesn’t work with the large pods, I brought it into the house for more regular use. Despite regular rinsing, it likes to send half the coffee down the “dribble hole” into the used pod receptical. It regularly refuses to brew, making whirring noises only to stop and flash orange. It might make one cup and then “laugh” at the next. I’m not even sure I trust putting it back in the RV anymore. I’ll probably just open the rest of the large pods and put them in my pour over. Sadly it’s easier to do that rather than cussing and swearing first thing in the morning. It also seems to dribble dark sludge from underneath, although I have yet to be able to pinpoint where. At the end of the day, as long rambling review is under caffeinated. I am so tired of playing with this coffee pot that I think it’s going into the garbage. My next one will definitely not be this style.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A., Customer Service, May 23, 2023
Thank you for your review, Holly. We’re dismayed to learn that your Vertuo Next machine stopped brewing capsules. We recommend the first-time use steps as part of your machine maintenance at least once a week, to flush water through your machine. Your Vertuo Next machine has a one-year warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465. Should troubleshooting be unsuccessful, we have repair and replacement options via our Assistance Service Program, even when your machine is out of warranty. We recommend calling our toll-free number to speak with a machine expert. We’re confident we’ll come to a satisfactory resolution, and you’ll be enjoying your Nespresso coffee ritual again soon.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Not a bad machine
on May 21, 2023
Posted by: Kashew
from Baltimore,MD
Love my machine! 3 months of using it 1-3 times a day and no issues. I have read so many bad things about the machine but they haven’t happened to me luckily. Only downside is the fact it is hard to close and lock to brew coffee now. Really need to work to get it closed.
I would recommend this to a friend!
Response from Nespresso USABy Savoeurn D., Customer Service, May 22, 2023
Thank you for your review, Kashew. We’re thrilled to learn you’re enjoying your Vertuo Next machine. However, we understand that the machine can be difficult to close at times, and we’re happy to provide some user tips that may help. Coffee grounds can build up in the upper head unit. We recommend opening the head and in the upper unit, carefully grab around the rotating part and rotate it around a few times one way, and then around a few times the other way, until the rotating unit spins easily. Once the rotating unit spins easily, we recommend running the Clean Cycle to eliminate coffee grounds build up within the brew unit.
For best maintenance for your Vertuo Next, we recommend to always eject the used capsule after every use, run the Clean Cycle once a week, and descale your machine every three months. All removable spare parts, including the water tank, should be washed by hand at least once a week.
The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
For best maintenance for your Vertuo Next, we recommend to always eject the used capsule after every use, run the Clean Cycle once a week, and descale your machine every three months. All removable spare parts, including the water tank, should be washed by hand at least once a week.
The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
New machine
on May 21, 2023
Posted by: bubbienf
from Florida
[This review was collected as part of a promotion.] I bought this to replace one I bought eight years ago
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA