Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,204 Reviews)
Rating breakdown 3,204 reviews
5 Stars
1,989
4 Stars
347
3 Stars
125
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
1
3rd replacement is now breaking
on March 11, 2022
Posted by: Annoyed
from Denver CO
Super super disappointed with this machine. I have had 3 different replacement machines sent to me in the past 6 months. I would like to give nespresso credit for good service, but they really just need to pull this machine off the market and figure out the problem. We spend large amounts of money on their coffee monthly, and a non-working machine this morning didn’t start my day out well at all.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, March 14, 2022
Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso machines. We're happy to learn you were able to speak with a Machine Specialist and received a replacement VertuoNext back in September 2021. Please be sure to register the machine's Serial Number if you need any further assistance; we offer lifetime troubleshooting support. Please call at your earliest convenience. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Would NOT Recommend
on March 24, 2022
Posted by: Carl
I received this machine as a gift 8 months ago and have had on and off issues ever since. The machine leaks liquid underneath the used capsule holder, I’m constantly fighting with it to get rid of orange flashing lights, and the most recent issue is causing the machine to not even brew coffee. After much research trying to solve my machine’s issues, I’ve come to realize that so many people have problems with the Vertuo Next line. It’s to the point where customer service just replaces machines on the regular because they know it’s faulty. I’ve seen several instances where people have had their Next machines replaced 2 or more times. Nespresso needs to recognize there is an issue in design with the Next machines and stop making this headache of a coffee maker.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Broke Twice after two months
on March 24, 2022
Posted by: jdf
Two different machines broke twice after two months. Had to buy a third one. Definitely buying a different machine type.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Terrible reliabiity
on March 24, 2022
Posted by: Steve65
from Houston
I used an Latissimo for years with no issues. I bought this machine less than year ago and I'm on my fourth one and now it's having problems. They have terrible reliability and they are prone to leaking all over your counter top.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Absolutely terrible
on April 13, 2022
Posted by: melissa
from Madison, WI
The coffee is good. But the Verto Next machine is pure junk. Mine worked for a little over a year, which after reading the reviews is actually a miracle. But now it works only randomly, I've spent hours googling how to get it to work.
No, I would not recommend this to a friend.
Response from Nespresso USABy Beth P., Customer Service, April 14, 2022
Thank you for your review. We’re disappointed to learn that your Vertuo Next is not performing to your expectations. We certainly want your Nespresso experience to be special and exactly to your satisfaction. The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Should you require any assistance with your machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Horrible!!! Barely last a year!!
on April 18, 2022
Posted by: Crystal B
from Chicago
My 4th machine broke after 15 months. Wasted quite a bit of coffee either from not reading codes or coffee pouring out from bottom of the machine. I spent more time trying to make a cup of coffee than actually enjoying it! So disappointing, especially for the price!
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, April 19, 2022
Thank you for your review. We're disappointed to learn about the technical issues you have experienced with the Vertuo Next machine. Please contact us any time at 800-562-1465 and a Machine Expert would be happy to assist you .We are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
DO NOT BUY
on April 21, 2022
Posted by: SAM
from Fort Worth, Texas
So frustrated with this machine and this company. I got my Vertuo Next for Christmas 2021 and it's April 2022 and it's not working. Orange flashing light and leaking out the sides. Now it won't even try to work. Nespresso should replace every Vertuo Next machine they sold. I don't need help restarting or trouble shooting my machine. The reviews speak for themselves.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, Customer Service, April 22, 2022
Thank you for your review. We’re disappointed to learn that your Vertuo Next is not performing to your expectations. We certainly want your Nespresso experience to be special and exactly to your satisfaction. Your Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Please feel free to call our toll-free phone number, 800-562-1465, so we can better assist. We are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
love the look, hate the machine
on May 2, 2022
Posted by: EFRovi
Got this machine as a Christmas gift and have been having issues with it already. The lever to open and close the lid is getting progressively harder to maneuver even after putting some machine oil on it (as directed by customer service). Then for the last couple weeks I have been getting an error message on the machine and have had to trouble shoot with customer service a couple of times until they eventually just said they'll send a replacement. The machine also never connected to wifi so i never got to enjoy that feature (and tbh I didnt need it.. just wanted a cup of coffee).
I ended up requesting a completely different model since i don't want to deal with this one again.
I ended up requesting a completely different model since i don't want to deal with this one again.
On a positive note - customer service is amazing and I would not hesitate to call them again for anything.
This machine was a major bummer for me though...
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service , May 3, 2022
We are disappointed to learn that your Vertuo Next machine has not met your expectations. We're glad to see you were able to speak with a machine expert and have a new machine on it's way. Please don't hesitate to reach out to us for further assistance. We offer comprehensive troubleshooting support at our toll free number, 800-562-1465. We are available 24 hours a day, 7 days a week. Additionally, you may visit Nespresso.com/help for more information.
Written by a customer while visiting Nespresso USA