Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,215 Reviews)
Rating breakdown 3,215 reviews
5 Stars
1,997
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
5
This is my favorite
on February 8, 2022
Posted by: mohittaaa
This is my favorite part of the morning. I got the capsule holder as well. My favorite pods are in my storefront for reference, but I tink they're called Voltesso, then there's double Chairo and Scuro, all espresso blends. All FANTASTIC. My boyfriend is a huge fan of the coffee pods, but I stick to plain espresso!
Written by a customer while visiting influenster.com
Customer Rating
2
Defective After 1 Month of Use!
on February 7, 2022
Posted by: Rico
from Chino, Ca
Made great coffee and foam is the icing that made it look so professional! However, after a month of very minimal usage, it stopped working. (My daughter has the exact same model and uses it daily and still working great! Maybe we happened to have gotten stuck with a dud?) I called the support hotline and the support was great. They did not have my particular color (Black/Gray) available but they will send me a replacement one (Black/Chrome) within 7 days. Phone Support was easy to work with and very courteous! I can't wait to get my replacement and hoping this will last years longer and will be more reliable! Will provide an update on the progress....stay tuned...
No, I would not recommend this to a friend.
Response from Nespresso USABy Customer Service, February 8, 2022
Thank you for your review. We understand your disappointment with the Vertuo Next machine, and we are glad to see that you were able to speak with a member of our team regarding a replacement. Nespresso recommends performing regular system updates via the Nespresso app using the Bluetooth settings on your smart device to prevent future early-descaling warnings and incorrect water tank readings.
If you have any questions or concerns about your new Vertuo Next machine, please feel free to visit Nespresso.com/help, or call us 24 hours a day, 7 days a week at 800-562-1465.
If you have any questions or concerns about your new Vertuo Next machine, please feel free to visit Nespresso.com/help, or call us 24 hours a day, 7 days a week at 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Frustrating
on February 7, 2022
Posted by: Ejasons
from Charleston SC
Made great coffee. But.......Had for 1 year and 1 week. It stopped working. Flashing red and wouldn't start, even after descaling multiple times. 1 week past the warranty meant Nes would fix it. Unfortunately they couldn't so they sent a refurbished one to us for free. Great! But after 2 months that one also stopped working.
We bought a new Vertuo chrome, original version, and it's superior! Quieter, faster, easier to open and close.
We bought a new Vertuo chrome, original version, and it's superior! Quieter, faster, easier to open and close.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Great coffee, but machine does not last.
on February 7, 2022
Posted by: Emma
from Buffalo, NY
We got a Nespresso after having one in our room at a luxury hotel- it was our favorite of all the amentities! All of the Nespresso machines we have used have made great coffee, so that's not an issue. We had the Next for less than a year before it stopped working properly (by comparison, we had a cheaper Keurig that lasted 10+ years). Nespresso Customer Service did kindly send us a replacement machine, which stopped working in less than a week. We are now on our 2nd replacement. Nespresso is a great company, but I don't recommend this particular machine. In addition to it not lasting, it has a small water reservoir and gives you no indication prior to brewing that you're low on water, so you'll need to remember to check before every cup (takes getting used to if you're accustomed to other machines that warn "add water" etc.) We were sent a VertuoPlus as we were dissatisfied with the Next, but can't properly review that yet.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
1
horrible machine!! Broken after 3 months!
on February 6, 2022
Posted by: Lily
from california
I bought this is October and it is already broken. There is so consistency. Even with factory resets, descaling, and help from Nespresso, nothing works. Not worth the money and this machine taints the quality of Nespresso products. Do not buy the Vertuo Next.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service , February 7, 2022
Hi Lily! Thank you for your review. We are dismayed to learn your Vertuo Next did not meet your expectations. We recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next Machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Great coffee but broke within 2 months
on February 6, 2022
Posted by: Melgarsan
from Los Angeles, CA
Our machine worked great for about a month and a half. Then, the machine began to leak. We went through the troubleshooting process with no luck. Now we are stuck with a defective machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service , February 7, 2022
Hi! Thank you for your review. We are dismayed to learn your Vertuo Next did not meet your expectations. We recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next Machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
HORRIBLE MACHINE
on February 6, 2022
Posted by: JS2525
from Southern California
I’ve been sent 3 vertuo next machines and they all have the same problems. I clean it weekly and descale everything 3 months but after a few months I can’t even run a pod. It will start to brew and then start blinking, I will then have to run a cleaning cycle, put the pod back in and continue to brew the coffee/espresso. It’s extremely frustrating— especially when I maintain the machine properly.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service, February 7, 2022
Hi! Thank you for your review. We are dismayed to learn your Vertuo Next machine has not met your expectations. We thank you for the care and maintenance you perform on your machine. If you need assistance with your Vertuo Next Machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
New Vertuo
on February 6, 2022
Posted by: LCape
from 13201 sw 17th Lane #1
I thought this machine was going to be great.
However it turned out to be horrible, it started with the flosser, it broke twice, under the guarantee it was replace after only using it three month. Second time they would not replace it. Now after the guarantee has expired the machine itself is no longer working.
I do however can not take away how great the coffee taste. I've ordered another one but a different model. Hopefully this one will last longer then months..
However it turned out to be horrible, it started with the flosser, it broke twice, under the guarantee it was replace after only using it three month. Second time they would not replace it. Now after the guarantee has expired the machine itself is no longer working.
I do however can not take away how great the coffee taste. I've ordered another one but a different model. Hopefully this one will last longer then months..
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service , February 7, 2022
Hi! Thank you for your review. We are dismayed to learn your Vertuo Next did not meet your expectations. We recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next Machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA