Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,215 Reviews)
Rating breakdown 3,215 reviews
5 Stars
1,997
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
1
Extremely disappointed
on February 9, 2022
Posted by: Sanaa T
from Fairfax, VA
I had a terrible experience with mine- it leaks and even after taking great care of it and descaling the coffee tastes like old cigarette water. Not even exaggerating!
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison T., Customer Service, February 10, 2022
Thank you for your review, Sanaa. A change in taste and consistency may be resolved by descaling your Vertuo machine. Be sure to visit the Vertuo machine section on Nespresso.com/help for descaling instructions and various troubleshooting tips, or contact us via our toll-free number, 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great Coffee, Reliable Machine
on February 9, 2022
Posted by: Irene
from Pennsylvania
I h purchased the vertuo machine almost two years ago. Coffee is delicious!' The best you can get! The machine works perfectly every time.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
I like it
on February 9, 2022
Posted by: Mel
from San Jose
I’m really confused by the reviews, I’ve had mine since the first weeks of August of 2021 (it’s now February 2022) and I haven’t ANY issues so far. I don’t have any leaking and it makes my coffee perfectly! Honestly I just cleaned it today because I totally forgot to clean it after the first clean and even with 6 months of not cleaning it it worked just fine! I do make sure to use filtered water as to not cause any damage with hard water! I never read the reviews until now as I’m about to purchase one for my uncle and it goes make me nervous about how well it will last, but honestly as of now it’s a 100/100 for me, I guess we’ll see!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Leaking water
on February 8, 2022
Posted by: Jasjas5415
from Georgia
I wanted to love this coffee maker. And a part of me does. The coffee is fantastic. But I should have trusted the reviews of this product and the complaints of it leaking water. This coffee maker leaks from the bottom of the machine where you place the place the pods. At first I thought the water leaked from the water tank. But no. No water there. Strangely, the water leaks near the front. Mine is a slow leak that occurs when the machine isn't being used. By the time I make coffee in the morning, water is everywhere. I've had to place a towl under the coffee maker just to save my counter top. This has to be an error with how the machine was made, especially if multiple people are having this problem. So buyer beware. Great coffee and also nice puddles of water over the counters.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, February 9, 2022
Thank you for your review, Jasmyn. We’re pleased to see you were assisted by one of our machine experts with the leak beneath the water tank of your Vertuo Next machine. As part of your machine’s maintenance, we recommend the first time use steps once a week, to flush away coffee granule buildup from the head of your machine. When placing your water tank on the base, ensure you hear the click, and you see a small air bubble released from the stopper in the bottom of the tank. Your machine comes with a one year warranty and a lifetime of troubleshooting, via our toll-free number 800-562-1465. If your machine continues to leak after following our recommendations, please call our toll-free number at your convenience, so we can further address the issue with you, and get you back to your Nespresso coffee ritual.
Written by a customer while visiting Nespresso USA
Customer Rating
1
NOT HAPPY
on February 8, 2022
Posted by: not happy
from Aliso Viejo, CA
This is our 5th nespresso coffee machine.....we've tried all different ones, and the last one, the Vertuo, still is not working properly......called Customer Service, who was great, and they are sending me out yet another machine.....so we'll see how this one works....if we have problems with this one, we're just returning to get our money back!
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, February 9, 2022
Thank you for your review. We’re pleased to see you were assisted by one of our machine experts with the issues you experienced with your Vertuo Next machine. As part of your machine’s maintenance, we recommend the first time use steps once a week, to flush away coffee granule buildup from the head of your machine. Your Vertuo machine comes with a one year warranty and a lifetime of troubleshooting, via our toll-free number 800-562-1465. We’re available 24 hours a day and 7 days a week by phone. Should you have any issues with your replacement Vertuo machine, don’t hesitate to reach out to us for assistance.
Written by a customer while visiting Nespresso USA
Customer Rating
1
I honestly could not
on February 8, 2022
Posted by: marleeb5
I honestly could not be more disappointed with a product. My machine, despite very careful cleaning and maintenance, broke twice. HOWEVER, I am giving it 2 stars since Nespresso support is FANTASTIC and sent me first a free replacement machine and second an entirely different make of machine that I have had zero issues with so far.
Written by a customer while visiting influenster.com
Customer Rating
1
Eh
on February 8, 2022
Posted by: Aoao
from Michigan
When it works, it is fine. But I needed a replacement in less than a year. The replacement, straight out of the box, is shockingly loud and often fails to brew for no reason. I have wasted so many pods. The descaling process is way overcomplicated too.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, February 9, 2022
Thank you for your review. We’re dismayed to learn of the issues you’re experiencing with your replacement Vertuo Next machine. As part of your machine’s maintenance, we recommend the first time use steps once a week, to flush away coffee granule buildup from the head of your machine. Your machine comes with a one year warranty and a lifetime of troubleshooting, via our toll-free number 800-562-1465. We’re available 24 hours a day and 7 days a week by phone. Call us at your convenience to address the intermittent, loud brew cycles with one of our machine experts. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
I adore my Nespresso
on February 8, 2022
Posted by: lh45g6
[This review was collected as part of a promotion.] I adore my Nespresso Vertuo Next Coffee and Espresso Machine. The pros are that the coffee and espressos are simply delicious. The cons are that the pods for the machine are expensive and have to be ordered. I will be using my machine for a long time.
Written by a customer while visiting Nespresso USA