Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,219 Reviews)
Rating breakdown 3,219 reviews
5 Stars
2,001
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
3
VERTUO NEXT
on February 9, 2022
Posted by: Patty
from Miami Florida
I have had my machine for about a year now, yet today it started leaking coffee (from underneath) - Quite disappointing. Nespresso customer care is sending me a new one, I will give it a second chance, hoping it works properly. Also it has not been brewing the coffee too hot.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison T., Customer Service, February 10, 2022
Thank you for your review. We are happy to see you were able to speak with a machine expert. If you need additional assistance with your replacement Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
It's Garbage!
on February 9, 2022
Posted by: Unhappy subscriber
from Hawaii
This machine sucks!!! It just stopped working and has wasted numerous coffee pods trying to fix it and get it to work. Apparently it's just how it was designed. Look online and see the numerous youtube videos of people trying to fix it, and their customer service could care less. This device was sold to us in Bloomingdales by a Nespresso rep and he never thought to mention descaling once. This hunk of junk didn't even last a year and even after descaling, it still doesn't work. Save your money and your time! The machine is poorly designed and you'll get little to no support if you need it.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison T., Customer Service, February 10, 2022
Thank you for your review. All machines come with a one year warranty and a lifetime of troubleshooting assistance. If you ever need support with any Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Known Issue Continues
on February 9, 2022
Posted by: Steven
from Florida
Bought initially in September, and had to contact re: leaking underneath the machine just one month later. Second machine arrived in October and had no issues until now, February 2022. Same issue occurred- leaking underneath the machine during brewing process. Scheduled a return of this and will be going back to the Vertuo Plus. Definitely cannot recommend this product and Nespresso should pull this model until they can fix it. Their cost is a premium and am disappointed with their lack of quality.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison T., Customer Service, February 10, 2022
We're confident that we can find a solution to your concerns. Please call 800-562-1465 for assistance.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Worked for a month
on February 9, 2022
Posted by: Star808
from Honolulu, Hawaii
I bought my machine in December and a month later it’s been acting up. It leaks water from the sides and I constantly have to wipe the water under the machine. It also started not responding at all. I wasted so much pods trying to get the machine to work… SUPER DISAPPOINTED!!!
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison T., Customer Service, February 10, 2022
Thank you for your review. We are happy to see you were able to speak with a machine expert. If you need additional assistance with your replacement Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Extremely disappointed
on February 9, 2022
Posted by: Sanaa T
from Fairfax, VA
I had a terrible experience with mine- it leaks and even after taking great care of it and descaling the coffee tastes like old cigarette water. Not even exaggerating!
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison T., Customer Service, February 10, 2022
Thank you for your review, Sanaa. A change in taste and consistency may be resolved by descaling your Vertuo machine. Be sure to visit the Vertuo machine section on Nespresso.com/help for descaling instructions and various troubleshooting tips, or contact us via our toll-free number, 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great Coffee, Reliable Machine
on February 9, 2022
Posted by: Irene
from Pennsylvania
I h purchased the vertuo machine almost two years ago. Coffee is delicious!' The best you can get! The machine works perfectly every time.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
I like it
on February 9, 2022
Posted by: Mel
from San Jose
I’m really confused by the reviews, I’ve had mine since the first weeks of August of 2021 (it’s now February 2022) and I haven’t ANY issues so far. I don’t have any leaking and it makes my coffee perfectly! Honestly I just cleaned it today because I totally forgot to clean it after the first clean and even with 6 months of not cleaning it it worked just fine! I do make sure to use filtered water as to not cause any damage with hard water! I never read the reviews until now as I’m about to purchase one for my uncle and it goes make me nervous about how well it will last, but honestly as of now it’s a 100/100 for me, I guess we’ll see!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Leaking water
on February 8, 2022
Posted by: Jasjas5415
from Georgia
I wanted to love this coffee maker. And a part of me does. The coffee is fantastic. But I should have trusted the reviews of this product and the complaints of it leaking water. This coffee maker leaks from the bottom of the machine where you place the place the pods. At first I thought the water leaked from the water tank. But no. No water there. Strangely, the water leaks near the front. Mine is a slow leak that occurs when the machine isn't being used. By the time I make coffee in the morning, water is everywhere. I've had to place a towl under the coffee maker just to save my counter top. This has to be an error with how the machine was made, especially if multiple people are having this problem. So buyer beware. Great coffee and also nice puddles of water over the counters.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, February 9, 2022
Thank you for your review, Jasmyn. We’re pleased to see you were assisted by one of our machine experts with the leak beneath the water tank of your Vertuo Next machine. As part of your machine’s maintenance, we recommend the first time use steps once a week, to flush away coffee granule buildup from the head of your machine. When placing your water tank on the base, ensure you hear the click, and you see a small air bubble released from the stopper in the bottom of the tank. Your machine comes with a one year warranty and a lifetime of troubleshooting, via our toll-free number 800-562-1465. If your machine continues to leak after following our recommendations, please call our toll-free number at your convenience, so we can further address the issue with you, and get you back to your Nespresso coffee ritual.
Written by a customer while visiting Nespresso USA