Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,219 Reviews)
Rating breakdown 3,219 reviews
5 Stars
2,001
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
2
Inconsistent machine
on February 11, 2022
Posted by: AS1234
We bought our machine in May 2021. It worked fine until the end of January 2022. We started having to run a cleaning cycle daily just to get it to brew a cup of coffee. We called three times to troubleshoot, and ultimately they sent us a new Next machine since it was still under warranty. We had the new machine a week, and it just died. We can't get it to brew, to reset, to run a cleaning cycle. Nothing! Called Nespresso, and tried to troubleshoot with no success. They're sending a new VertuoPlus machine now. To be clear, customer service has been great. I know they have to do everything on their end to make sure it's not an issue that can be resolved. I'm hopeful a new, different machine will bring us better luck and more coffee!
No, I would not recommend this to a friend.
Response from Nespresso USABy Beth P., Customer Service, February 12, 2022
Thank you for your review, AS1234. We appreciate you sharing this feedback about your Next and are glad to hear our team arranged a replacement machine for you. If you have any questions about your VertuoPlus please do not hesitate to contact us at 1-800-562-1465. We'll be happy to help.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Broke within one month of purchase
on February 11, 2022
Posted by: Michael
from Miami
Was fine working at first but then there were some issues and then one day it didn't work at all. The water tower drippped as well. Nespresso is replacing it but discouraged by the product's inefficiency.
No, I would not recommend this to a friend.
Response from Nespresso USABy Beth P., Customer Service, February 12, 2022
Thank you for your review, Michael. We're glad our team was able to arrange a replacement for you. If you need any additional assistance with your Vertuo Next please don't hesitate to contact us at 1-800-562-1465 we'll be happy to assist.
Written by a customer while visiting Nespresso USA
Customer Rating
5
As an avid coffee
on February 10, 2022
Posted by: Anonymous
[This review was collected as part of a promotion.] As an avid coffee drinker, I'd become accustomed to the strong brew from my standard “drip style" coffee pot. When I received the Nespresso Vertuo Next Coffee and Espresso Machine in the color Cherry Red, I was immediately drawn to its slim and sleek design, and trendy color. Measuring only 5.5 inches wide, it’s less than half the width of my drip style machine, and the color added a gorgeous modern “pop” to my kitchen. I was extremely impressed with the Nespresso Vertuo Next’s overall brewing ingenuity. I found that with the touch of a button, I could enjoy a “coffee shop style” espresso, double espresso, 5 or 8 ounce cup of coffee, or 18 ounce Carafe of coffee, from the comfort of my own home. Each capsule I savored was brewed to perfection based upon its portion, temperature, and brewing time- for its superior boldness. All I had to do is press ONE button, and the machine adapted itself to the parameters the specific capsule! This coffee machine is simply brilliant! The only (slight) pitfall that I found was that the locking mechanism is relatively difficult to close, and required some strength. I could see where people may be leery of breaking the machine; however, I found that a forceful close safely locks the capsule in place for brewing. I am definitely a Nespresso Vertuo Next coffee and espresso fan for life! #Nespresso
Written by a customer while visiting Nespresso USA
Customer Rating
2
Frustration too early in the morning!
on February 10, 2022
Posted by: Terri
from Rockford, IL
Customer Service is great, but I've struggled keeping this machine. I thought it was the pods that didn't work, but I do think it's the machine. I just purchased $100 worth of pods, so I'm hoping this machine will brew it! So far it's very sporadic.......
No, I would not recommend this to a friend.
Response from Nespresso USABy Savoeurn D., Customer Service, February 11, 2022
Thank you for your review, Terri. We share in your frustration regarding your experience with your Vertuo Next machine. We certainly want your Nespresso experience to be special and exactly to your satisfaction. We suggest when turning on your machine, allow your machine to warm up. The light will begin to pulse slowly for about 30 seconds, indicating the “warm-up” phase. Once the light is steady the machine is ready for use. Insert your Nespresso capsule, and ensure the lever is fully locked. The lever must go past the lock symbol and there should be a slight click sound when fully locked. For best maintenance for your Vertuo Next, we recommend to always eject the used capsule after every use and run the Cleaning Cycle at least once a week.
The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Terrible quality!
on February 10, 2022
Posted by: Kelc88
While I LOVE the coffee and think it’s coffee shop quality, this machine is garbage. My first one stopped working days after purchasing, customer service was amazing and sent me a replacement. Now 6 months later, that one broke as well! Customer service again was super helpful and they are now sending me the Verturo Plus. Hoping for better luck with that machine because I do like the quality of the coffee.
No, I would not recommend this to a friend.
Response from Nespresso USABy Savoeurn D., Customer Service, February 11, 2022
Thank you for your review, Kelsey. We certainly want your Nespresso experience to be special and exactly to your satisfaction. We’re happy to see you were able to speak with a Machine Expert and arranged to receive a replacement machine. For best maintenance for your VertuoPlus, we recommend to always eject the used capsule after every use, run the Clean Cycle once a week to eliminate coffee grounds build up within the brew unit, and descale your machine every three months. All removable spare parts, including the water tank, should be washed by hand at least once a week.
If you need assistance with your new VertuoPlus machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
If you need assistance with your new VertuoPlus machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
4
This machine makes incredible
on February 10, 2022
Posted by: karis51
[This review was collected as part of a promotion.] This machine makes incredible coffee!! It’s also a relatively small footprint so doesn’t take up much counter space. I do feel like it’s a bit unnecessarily high tech, I definitely had some issues getting it set up with a blinking light and while trying to resolve that ran into some complaints from others about this model which makes me nervous that I might run into some issues down the line. I also wish there were more options of where to buy pods, nespresso has a good variety on their site but would love to be able to pick them up more locally or even have a refillable pod style that I could fill with locally roasted beans.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Horrible
on February 9, 2022
Posted by: David
from Miami
Is the worst machine I ever tried. Easy to use but nothing practical
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison T., Customer Service, February 10, 2022
Thank you for your review. All machines come with a one year warranty and a lifetime of troubleshooting assistance. If you ever need support with any Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Love /hate
on February 9, 2022
Posted by: Jeanel
from Texas
Coffee tastes amazing, perfect temperature! Love the coffee selection. But I swear it’s so confusing and it’s constantly breaking down on me.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison T., Customer Service, February 10, 2022
Thank you for your review. We are happy to see you were able to speak with a machine expert and receive information about the lifetime of machine troubleshooting support we provide. If you ever need assistance with any Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465.
Written by a customer while visiting Nespresso USA