Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,215 Reviews)
Rating breakdown 3,215 reviews
5 Stars
1,997
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
1
Terrible quality!
on February 10, 2022
Posted by: Kelc88
While I LOVE the coffee and think it’s coffee shop quality, this machine is garbage. My first one stopped working days after purchasing, customer service was amazing and sent me a replacement. Now 6 months later, that one broke as well! Customer service again was super helpful and they are now sending me the Verturo Plus. Hoping for better luck with that machine because I do like the quality of the coffee.
No, I would not recommend this to a friend.
Response from Nespresso USABy Savoeurn D., Customer Service, February 11, 2022
Thank you for your review, Kelsey. We certainly want your Nespresso experience to be special and exactly to your satisfaction. We’re happy to see you were able to speak with a Machine Expert and arranged to receive a replacement machine. For best maintenance for your VertuoPlus, we recommend to always eject the used capsule after every use, run the Clean Cycle once a week to eliminate coffee grounds build up within the brew unit, and descale your machine every three months. All removable spare parts, including the water tank, should be washed by hand at least once a week.
If you need assistance with your new VertuoPlus machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
If you need assistance with your new VertuoPlus machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
4
This machine makes incredible
on February 10, 2022
Posted by: karis51
[This review was collected as part of a promotion.] This machine makes incredible coffee!! It’s also a relatively small footprint so doesn’t take up much counter space. I do feel like it’s a bit unnecessarily high tech, I definitely had some issues getting it set up with a blinking light and while trying to resolve that ran into some complaints from others about this model which makes me nervous that I might run into some issues down the line. I also wish there were more options of where to buy pods, nespresso has a good variety on their site but would love to be able to pick them up more locally or even have a refillable pod style that I could fill with locally roasted beans.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Horrible
on February 9, 2022
Posted by: David
from Miami
Is the worst machine I ever tried. Easy to use but nothing practical
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison T., Customer Service, February 10, 2022
Thank you for your review. All machines come with a one year warranty and a lifetime of troubleshooting assistance. If you ever need support with any Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Love /hate
on February 9, 2022
Posted by: Jeanel
from Texas
Coffee tastes amazing, perfect temperature! Love the coffee selection. But I swear it’s so confusing and it’s constantly breaking down on me.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison T., Customer Service, February 10, 2022
Thank you for your review. We are happy to see you were able to speak with a machine expert and receive information about the lifetime of machine troubleshooting support we provide. If you ever need assistance with any Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
3
VERTUO NEXT
on February 9, 2022
Posted by: Patty
from Miami Florida
I have had my machine for about a year now, yet today it started leaking coffee (from underneath) - Quite disappointing. Nespresso customer care is sending me a new one, I will give it a second chance, hoping it works properly. Also it has not been brewing the coffee too hot.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison T., Customer Service, February 10, 2022
Thank you for your review. We are happy to see you were able to speak with a machine expert. If you need additional assistance with your replacement Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
It's Garbage!
on February 9, 2022
Posted by: Unhappy subscriber
from Hawaii
This machine sucks!!! It just stopped working and has wasted numerous coffee pods trying to fix it and get it to work. Apparently it's just how it was designed. Look online and see the numerous youtube videos of people trying to fix it, and their customer service could care less. This device was sold to us in Bloomingdales by a Nespresso rep and he never thought to mention descaling once. This hunk of junk didn't even last a year and even after descaling, it still doesn't work. Save your money and your time! The machine is poorly designed and you'll get little to no support if you need it.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison T., Customer Service, February 10, 2022
Thank you for your review. All machines come with a one year warranty and a lifetime of troubleshooting assistance. If you ever need support with any Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Known Issue Continues
on February 9, 2022
Posted by: Steven
from Florida
Bought initially in September, and had to contact re: leaking underneath the machine just one month later. Second machine arrived in October and had no issues until now, February 2022. Same issue occurred- leaking underneath the machine during brewing process. Scheduled a return of this and will be going back to the Vertuo Plus. Definitely cannot recommend this product and Nespresso should pull this model until they can fix it. Their cost is a premium and am disappointed with their lack of quality.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison T., Customer Service, February 10, 2022
We're confident that we can find a solution to your concerns. Please call 800-562-1465 for assistance.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Worked for a month
on February 9, 2022
Posted by: Star808
from Honolulu, Hawaii
I bought my machine in December and a month later it’s been acting up. It leaks water from the sides and I constantly have to wipe the water under the machine. It also started not responding at all. I wasted so much pods trying to get the machine to work… SUPER DISAPPOINTED!!!
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison T., Customer Service, February 10, 2022
Thank you for your review. We are happy to see you were able to speak with a machine expert. If you need additional assistance with your replacement Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA