Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,219 Reviews)
Rating breakdown 3,219 reviews
5 Stars
2,001
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
5
I absolutely love this
on February 13, 2022
Posted by: carolinanativ
[This review was collected as part of a promotion.] I absolutely love this nespresso ! It makes the best coffee/espresso you could ever want . No need to make a trip to Starbucks you can make so much with this . I would advise to check out recipes . I live the design . It’s sleek and doesn’t take much space . One thing I really live as well as far as features is when you open it it pops that used pod into the bin and you just dump when full . I never have to guess how much water for any type of coffee for it can read the capsule you use . It’s amazing . The only thing I can complain about this is finding my favorite lol. I’ve had no issues at all with my machine . I am so thankful I was able to receive this to review . It’s a coffee lovers dream .
Written by a customer while visiting Nespresso USA
Customer Rating
1
Dont waste your time
on February 13, 2022
Posted by: Techmama
from North California
After about a month it the light comes on but it doesn't brew. The instructions for resetting the machine don't work. It never pairs with the app. Just pure garbage!!
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia R., Customer Service, February 15, 2022
Thank you for your review, Lisa. We hope your experience with our machine expert met with your expectations. Your feedback is appreciated and if you need assistance with your new Vertuo Next, please call directly, 800.562.1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Horrible
on February 13, 2022
Posted by: MandyTWO
from VA
My first Vertuo Next broke within two weeks and my replacement is acting up after two months. This machine does not brew hot coffee, started leaking and overflowing at the top seams and now will not even turn on.
Response from Nespresso USABy Katherine T., Customer Service, February 14, 2022
Thank you for your review. We understand how frustrating machines issues can be and recommend contacting Nespresso at 800-562-1465 for assistance with your Vertuo Next machine. Additionally, you may visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides. We are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
5
MORE than 5 stars!!!
on February 13, 2022
Posted by: MichelleM
MORE than 5 stars!!! In Love with this machine and the Nespresso line. I just switched to a Nespresso Virtuo after being a loyal Keurig user for years (and years). YES, Nespresso is thaaaat good. YEA, it’s worth the change! Why? The quality difference is night and day! The coffee is richer, “purer”. To me, the coffee/espresso quality is the biggest difference. I had accepted and gotten used to my Keurig making almost slightly flavored water— even less water never concentrated the flavor enough. Taste a cup from Nespresso and you’ll realize what you’ve been missing.
This machine specifically is the Virtuo Next (I have the bundle + the Aeroccino frother). The Virtuo line can brew espresso or coffee and it uses a different type of capsule from the original Nespresso line (which only makes espresso). I love everything about the Virtuo Next— it’s sleek, small footprint on the countertop, brews quickly, and the taste is divine! This machine is a newer model, smaller in size than others, and it brews 5-6 different sizes. The “smart” aspect leaves the brewing conditions up to the machine and the specific instructions embedded in the capsule. The brew is rich, deep, and topped with coffee crema, and this is before even adding milk froth! The machine is easy to set up, simple to use. It’s ready to brew instantly after turning it on— no waiting time for water to heat up. Brew time is fast, < 1 minute (ish), but it is loud on account of how it extracts the coffee. But, it’s only 1 minute. My Keurig was very loud, so it doesn’t bother me.
The coffee capsules are more expensive than k-cups, but the difference in taste makes up for the price difference. With k-cups, I made/drank more to enjoy the same amount of caffeine from a single Nespresso pod. To me, the value of 1 great cup of coffee is greater than saving on 2-3 cups of meh coffee. Check for bundles (capsules, frother, gift card). #coffee #coffeeaddict #espresso #nespresso #virtuo #virtuonext Nespresso Vertuo Next Coffee And Espresso Machine
Written by a customer while visiting influenster.com
Customer Rating
5
I love ny nespresso
on February 12, 2022
Posted by: anag2
I love ny nespresso machine. If you are a beginner at making your own coffees at home “starbucks”type i highly recommemd. Si essy to use and even loved as a coffee fanatic
Written by a customer while visiting influenster.com
Customer Rating
1
Horrible machine
on February 12, 2022
Posted by: Katie S
from Minnesota
I went through two of them. First one broke within 2 weeks and second a little more then a month. First one had smoke coming out of it. The second just stoped brewing makes the noise but nothings happening! Really disappointed with this machine!
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, February 14, 2022
Thank you for your review, Katie. We understand how frustrating machines issues can be, and we are glad to see that you spoke with a Coffee Specialist regarding a repair. If you have any questions or concerns about your Vertuo Next machine after it is returned to you, please contact us at 800-562-1465. We are available 24 hours a day, 7 days a week, or visit Nespresso.com/help for troubleshooting tips.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Broke within a month
on February 12, 2022
Posted by: Nay2020
from Ohio
I got this a month ago as a Christmas gift and it seriously already broke. I lost count of the amount of pods I wasted trying to get the dang machine to work. Customer service was great and tried to help trouble shoot the issue. They are sending me a new machine, so we'll see if this one works. Not very hopeful this is going to fix the terrible design of these machines. READ THE REVIEWS PEOPLE!
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, February 14, 2022
Thank you for your review. We understand how frustrating machines issues can be, and we are glad to see a Coffee Specialist was able to replace your machine. If you have any questions or concerns about your new Vertuo Next machine, please contact us at 800-562-1465. We are available 24 hours a day, 7 days a week, or visit Nespresso.com/help for troubleshooting tips.
Written by a customer while visiting Nespresso USA
Customer Rating
5
I received this product
on February 12, 2022
Posted by: peggylynne
[This review was collected as part of a promotion.] I received this product for free from Influenster and Nespresso for my honest review. I absolutely love this machine! I love the variety sizes this machine makes. The flavors of espresso and coffee available are amazing. It is very easy to use system, and I like that Nespresso recycles it’s pods. Would definitely recommend this system to everyone I know.
Written by a customer while visiting Nespresso USA