Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,219 Reviews)
Rating breakdown 3,219 reviews
5 Stars
2,001
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
1
Piece of junk
on February 16, 2022
Posted by: Sg
from Las Vegas
Bought one, broke within 5 months. Second one broke within six.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison T., Customer Service, February 17, 2022
Thank you for your review. All machines come with a one year warranty and a lifetime of troubleshooting assistance. If you ever need support with any Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
I love the look
on February 15, 2022
Posted by: tabithal18
I love the look of this machine and the espresso pods make an amazing ice coffee!!! Such a great purchase!!!
Written by a customer while visiting influenster.com
Customer Rating
1
Horrible right out of the box
on February 15, 2022
Posted by: Fred
from Gilroy Ca
My first review was not posted. I’m assuming because of my adamant dissatisfaction with my Nespresso machine. This thing didn’t even last through a whole box of 10 coffee pods. It started leaking from the back housing almost immediately after the first use. Since I’m not really able to express my true feelings on this forum let’s just say I’m really unhappy.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison T., Customer Service, February 17, 2022
Thank you for your review. We are happy to see you were able to speak with a machine expert. If you need additional assistance with your replacement Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Faulty model
on February 15, 2022
Posted by: Camp
from Fort Worth, TX
We've gone through 2 of these machines in less than 3 weeks. First one just stopped working out of no where, second one started profusely leaking water everywhere and really only working when it wanted to (only owned it for 8 days). Finally called Nespresso and am getting it exchanged for the Virtuo even though it's an older model. Really disappointing.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, February 16, 2022
Thank you for your review. We share your disappointment that you've experienced issue with two of your Nespresso machines. The VertuoNext machine comes with a one-year warranty and we're happy to offer lifetime troubleshooting support. We are happy to learn you were able to speak with a Machine Specialist and arranged to receive a new Vertuo replacement machine. If you need any assistance with your new Vertuo machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. We are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
I love my morning
on February 15, 2022
Posted by: yasminee17
I love my morning coffee and this Nespresso machine is a gamechanger! The coffee flavors in the vertuo line are quite nice too.
Written by a customer while visiting influenster.com
Customer Rating
1
Faulty machine
on February 15, 2022
Posted by: Sabina
from Michigan
I purchased this machine about 6 months ago. Initially, it worked great, but the open and close function is a little clunky. The machine started overheating and wouldn't make two cups in a row. NOW, it does not work at all. I have a different model at my office that still works like a dream. I would skip this one if I were you.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, February 16, 2022
Thank you for your review. We share your disappointment that you've experienced issue with your VertuoNext Deluxe Nespresso machine. The machine comes with a one-year warranty and we're happy to offer lifetime troubleshooting support. We feel confident we can help resolve the noise issue you've mentioned with prompt and comprehensive troubleshooting assistance by phone. Please call at your earliest convenience. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
I absolutely love the
on February 14, 2022
Posted by: autumnl59
[This review was collected as part of a promotion.] I absolutely love the size of this. It doesn’t take a large amount of counter space. It breed quickly and the pods are wonderful. My only complaint is that the pods are a bit pricey. But I think it’s worth it for the avid coffee drinker!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Vertuo Last
on February 14, 2022
Posted by: LakeHouseFamily
from Lake Geneva, WI
We have enjoyed the VertuoPlus for 2 years in our home with no problems. Our daughters thought my husband would enjoy the VNext at our lake house. Since it brews a carafe we could get rid of our Keurig and regular coffee maker and just have 1 machine on the limited space counter. From the beginning, this product has been a dud. First, it blew out the fuse of the outlet in our kitchen - the same one we had the Keurig plugged into. The open/close mechanism is hard to use and always feels like we are going to break it. Much prefer the VPlus design. The other (and biggest) complaint is for no seemingly logical reason half the time this thing doesn't work. The light keeps blinking yellow. The only way to fix is to unplug and replug the machine. So every morning I feel like it is playing slots in Vegas. Will the light be the right color? Will the coffee actually brew or will I have to rescue the unused pod from the waste area and go through the battery of troubleshooting to get the darn thing to work. I would say just having the carafe feature is definitely not worth it for this dud of a machine. The engineers who designed this model should be fired - it is an embarrassment to the Nespresso brand. It is so disappointing since we love our original Vertuo. In reading the reviews I also find it suspect that most of the 5-stars came from people who got the product for free. Buyer beware!
Response from Nespresso USABy Antonia R., Customer Service, February 15, 2022
Thank you for your review. We appreciate your loyalty as a Nespresso customer in choosing the Vertuo Next, though we understand you were disappointed. Please keep in mind that we stand behind our brand and are available 24/7 to troubleshoot and assist you with your Vertuo Next. Call us directly, 800.562.1465, and a machine expert will be happy to help.
Written by a customer while visiting Nespresso USA