Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,204 Reviews)
Rating breakdown 3,204 reviews
5 Stars
1,989
4 Stars
347
3 Stars
125
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
5
Thank you, Next!
on October 12, 2022
Posted by: MonaBlu
from Millersville, MD
[This review was collected as part of a promotion.] I was skeptical about this system due to the price and how much the pods cost for it. I am pleasantly surprised with how much I am loving this system. Easy to use, set up and clean. My only issue is I'm cheap and besides the price you pay for just a hand full of pods there really isn't much of a large variety of pods sold in my local stores
Pros: Convenient, Easy to Use, High Quality Machine, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Appealing Design
Cons: Not enough variety of coffee available, Too Expensive
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Excellent machine!
on October 12, 2022
Posted by: Farm wife
from Ohio
[This review was collected as part of a promotion.] This little machine is a powerhouse! It makes the best coffee at home. The pods are super convenient. It makes a great amount of crema if you like it frothy. Make a cup just like your corner coffee shop at home. The only cons include the temperature. I wish it was a little warmer when first brewed and the cost of the pods. But the positives far outweigh the negative. Love this machine!
Pros: Convenient, Easy to Use, Has Delicious Crema, Makes Delicious Espressos, High Quality Machine
Cons: Does not make coffee hot enough
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great product
on October 12, 2022
Posted by: DanMan87
[This review was collected as part of a promotion.] The Nespresso - Vertuo Next Premium is our new favorite way to make coffee every morning, it's simple and delicious. simplicity to make a espresso is great, making a delicious double espresso with foam is amazing. The pods are simple to load into the machine and the variety of sizes, types and flavors is also a great thing to have so we don't get bored with the same coffee daily.
Pros: Convenient, Wide assortment of capsules to choose from, Easy to Use, Has Delicious Crema, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Wide variety of capsule brands to choose from, Appealing Design
Cons: Does not have a built-in milk frother
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love this!
on October 12, 2022
Posted by: Bluegold229
[This review was collected as part of a promotion.] I absolutely love this coffee maker. It is so easy to use and I like that it has a lot of different settings available including a carafe! I wish it was a bit easier from the pods to tell what size you’re making, but it’s been easy to get the hang of. Love Nespresso!!
Pros: Wide assortment of capsules to choose from, Easy to Use, Makes Delicious Espressos
Cons: Does not have a built-in milk frother
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Sleek
on October 12, 2022
Posted by: SuperMaxMama
from Grand Rapids, MI
[This review was collected as part of a promotion.] This is next level coffee and espresso making! The Nespresso Vertuo Next is a great way to have the best cup right from my own kitchen. I love the sleek black and rose gold colors as well. It takes up a little less space than other makers so that is also a plus! Best part is the coffee tastes great! Very easy to use!
Pros: Easy to Use, Makes Delicious Espressos, Does not take up too much room on my countertop, Appealing Design
Cons: Not enough variety of coffee available
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Easy to use
on October 12, 2022
Posted by: emc853
[This review was collected as part of a promotion.] This machine is super easy to use and set up. No real assembly required except for putting the cup holder attachment in the front which is very simple. It automatically ejects all used pods into it's built in disposal area. I do find that it's a little cumbersome to get all used pods out of the disposal area but the coffee & espresso are delicious and super delicious, quick, and easy to make.
Pros: Wide assortment of capsules to choose from, Easy to Use, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.)
Written by a customer while visiting Nespresso USA
Customer Rating
1
Disappointed!
on October 12, 2022
Posted by: Morning Coffee Person
from Lexington, KY
I am very disappointed in this machine. This is my second Vertuo machine. This first one I enjoyed but it did not hold up very long. Decided to purchase Vertuo Next.
The technology has gone backward. In order to operate this machine requires that you manually push it down ( is not easy to do) and lock it. If you have any difficulty with any
weakness in your fingers or hands it would prove very difficult. Not a fan!
The technology has gone backward. In order to operate this machine requires that you manually push it down ( is not easy to do) and lock it. If you have any difficulty with any
weakness in your fingers or hands it would prove very difficult. Not a fan!
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., Customer Service, October 13, 2022
Thank you for your review, Barbara. We understand your frustration, and hope you'll call us directly for next steps. All machines are covered under a one-year warranty, and a lifetime of comprehensive troubleshooting. We are available 24 hours a day, 7 days a week at 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Beyond Amazed
on October 12, 2022
Posted by: Becka143
from Chicago
[This review was collected as part of a promotion.] I never thought I was going to get a consistent delicious foam topped espresso unless I was in Europe but boy am I pleased that I can get it right here in my home. It may require a little bit of sugar and some cream (or milk to lighten it) but the quality and the amazing coffee that I get every morning makes Nespresso‘s Vertuo Next Premium my new favorite commodity in my entire home!
Pros: Convenient, Has Delicious Crema, High Quality Machine, Comes with a milk frother, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.)
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA