Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,215 Reviews)
Rating breakdown 3,215 reviews
5 Stars
1,997
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
1
Stopped working
on February 16, 2022
Posted by: Bsb221
from Ohio
We got this product as a gift. Love the coffee but it only works for 4 weeks then stopped. They are sending a new one but I have little hope based on all the other stories on here about faulty machines. Very disappointed.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, Customer Service, February 18, 2022
Thank you for your review. We are dismayed to learn you had an unsatisfactory experience with your Vertuo Next machine, however we are delighted that you spoke with our Machine Experts, who was able to arrange for your machine to be replaced. We recommend performing a Cleaning Cycle once a week to maintain the health of your machine. Nespresso offers at least one-year warranty and a lifetime of troubleshooting, please do not hesitate to contact us through our toll-free number, 800562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
4
I love the different
on February 16, 2022
Posted by: crich89
[This review was collected as part of a promotion.] I love the different nespresso coffee pods and I love that the nespresso machine can pick up the used pod and throw it in the used nespresso bin which is built into the machine. The machine is very sleek and does not take up much space. It was very easy to set up and the color matches perfectly with my other appliances. my only drawback is how loud it is. I am a mom of four, a wife, and a college student. I stay up studying and I am afraid to brew coffee at night in fear of waking my kiddos. Other than that it is a great machine. There is an app that connects with the machine via bluetooth. The app is meant to keep the software up to date other than that you can order more accessories or pods from there but that's it.
Written by a customer while visiting Nespresso USA
Customer Rating
1
3 machines in 3 months :(
on February 16, 2022
Posted by: Michelle
This review is specifically about the machine. Nespresso has been wonderful in their customer service, but I still had a terrible experience with my Vertuo Next. I bought this on Black Friday after MONTHS of waiting. It worked flawlessly for about a month and a half, then had to get it replaced after it stopped brewing mid-January. Today it's mid-February and the new one stopped working - they're replacing with a Vertuo instead.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, Customer Service, February 18, 2022
Thank you for your review. We are dismayed to learn you had a disappointing experience with your Vertuo Next machines, however we are delighted that you spoke with our Machine Experts, who was able to arrange for you to receive a different machine from our VertuoLine. The Cleaning Cycle for any VertuoLine machine should be performed weekly, to prevent coffee grind build up. If you ever need support with your Nespresso machines, we offer a lifetime of troubleshooting, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
I love my nespresso
on February 16, 2022
Posted by: heymaace
I love my nespresso so much. The machine works so well. The only downside is the pods can get a little expensive but they are so yummy 
Written by a customer while visiting influenster.com
Customer Rating
1
Piece of junk
on February 16, 2022
Posted by: Sg
from Las Vegas
Bought one, broke within 5 months. Second one broke within six.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison T., Customer Service, February 17, 2022
Thank you for your review. All machines come with a one year warranty and a lifetime of troubleshooting assistance. If you ever need support with any Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
I love the look
on February 15, 2022
Posted by: tabithal18
I love the look of this machine and the espresso pods make an amazing ice coffee!!! Such a great purchase!!!
Written by a customer while visiting influenster.com
Customer Rating
1
Horrible right out of the box
on February 15, 2022
Posted by: Fred
from Gilroy Ca
My first review was not posted. I’m assuming because of my adamant dissatisfaction with my Nespresso machine. This thing didn’t even last through a whole box of 10 coffee pods. It started leaking from the back housing almost immediately after the first use. Since I’m not really able to express my true feelings on this forum let’s just say I’m really unhappy.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison T., Customer Service, February 17, 2022
Thank you for your review. We are happy to see you were able to speak with a machine expert. If you need additional assistance with your replacement Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Faulty model
on February 15, 2022
Posted by: Camp
from Fort Worth, TX
We've gone through 2 of these machines in less than 3 weeks. First one just stopped working out of no where, second one started profusely leaking water everywhere and really only working when it wanted to (only owned it for 8 days). Finally called Nespresso and am getting it exchanged for the Virtuo even though it's an older model. Really disappointing.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, February 16, 2022
Thank you for your review. We share your disappointment that you've experienced issue with two of your Nespresso machines. The VertuoNext machine comes with a one-year warranty and we're happy to offer lifetime troubleshooting support. We are happy to learn you were able to speak with a Machine Specialist and arranged to receive a new Vertuo replacement machine. If you need any assistance with your new Vertuo machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. We are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA