Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,219 Reviews)
Rating breakdown 3,219 reviews
5 Stars
2,001
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
4
I’ve had my vertuo
on February 17, 2022
Posted by: lil_au
I’ve had my vertuo next for about 6 months now. There’s a lot of reviews about it breaking and mine has broken once but I was able to get a replacement. Other than that one time it works really great and makes the best at home coffee I’ve ever had.
Written by a customer while visiting influenster.com
Customer Rating
1
Convenient and good enough, when it works
on February 17, 2022
Posted by: YD
from San Francisco, CA
1. I got this machine from a friend as a house warming gift. Used it for 3-4 months then it stopped working. I got a replacement unit and same thing happened again. Got another replacement (different model). Still waiting to get it, but hope it will work better.
2. I would like to see a temp adjustment option because sometimes I like it hotter. Currently the temp is predetermined by the machine.
3. Customer service is great. I am not switching to another brand because of the service.
2. I would like to see a temp adjustment option because sometimes I like it hotter. Currently the temp is predetermined by the machine.
3. Customer service is great. I am not switching to another brand because of the service.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, Customer Service, February 18, 2022
Thank you for your review. We are dismayed to learn you had a disappointing experience with your Vertuo Next machines, however we are delight that you spoke with our Machine Experts, who was able to arrange for you to receive a different machine from our VertuoLine. As part of your machine’s maintenance, we recommend you follow the Clean Cycle at least once a week, to rinse away any granule and residue buildup in the head of your machine. For a hotter cup of coffee, we recommend preheating your cup with very hot water to help preserve the temperature. We offer a lifetime of troubleshooting, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Great Coffee but the machine never works!
on February 17, 2022
Posted by: battlefield
from Quincy, MI
We use this product a lot because we both work from home. We are on our second machine because it seems like this product has a lot of issues. The first one completely stopped working the first 6 months we had it. The second is to the point that I have to go through the "cleaning" process and factory reset for the machine EVERY TIME to brew a pod. It is very frustrating. Will not be getting this machine again.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, Customer Service, February 18, 2022
Thank you for your review. We are dismayed to learn you had an unsatisfactory experience with your Vertuo Next machine, however we are delighted that you spoke with our Machine Experts, who was able to arrange for your machine to be replaced. Nespresso offers at least one-year warranty and a lifetime of troubleshooting, please do not hesitate to contact us through our toll-free number, 800-562-1465. We are available to our members 24 hours a day and 7 days a week. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Love the coffee, when the machine works.
on February 17, 2022
Posted by: nightshiftRNwithnocoffee
from Dallas, Tx
I was given this model for Christmas 2020, and it would no longer work by December 2021. It is used once a day, gently... it was connected to my phone, and I followed the instructions on cleaning and decanting. Still not working. I wasted many pods attempting to get this to work. Finally called Nespresso and it was replaced with the same model. Thank you! BUT one month in, that one stops working too. Wasted more coffee pods attempting to get it to work, but it just wouldn't. Called Nespresso again and just received another replacement, but a different model. Don't waste your money on this model.Customer service is always amazing though!!
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, Customer Service, February 18, 2022
Thank you for your review. We are dismayed to learn you had a disappointing experience with your Vertuo Next machines, however we are delight that you spoke with our Machine Experts, who was able to arrange for you to receive a different machine from our VertuoLine. We offer a lifetime of troubleshooting, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Stopped working
on February 16, 2022
Posted by: Bsb221
from Ohio
We got this product as a gift. Love the coffee but it only works for 4 weeks then stopped. They are sending a new one but I have little hope based on all the other stories on here about faulty machines. Very disappointed.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, Customer Service, February 18, 2022
Thank you for your review. We are dismayed to learn you had an unsatisfactory experience with your Vertuo Next machine, however we are delighted that you spoke with our Machine Experts, who was able to arrange for your machine to be replaced. We recommend performing a Cleaning Cycle once a week to maintain the health of your machine. Nespresso offers at least one-year warranty and a lifetime of troubleshooting, please do not hesitate to contact us through our toll-free number, 800562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
4
I love the different
on February 16, 2022
Posted by: crich89
[This review was collected as part of a promotion.] I love the different nespresso coffee pods and I love that the nespresso machine can pick up the used pod and throw it in the used nespresso bin which is built into the machine. The machine is very sleek and does not take up much space. It was very easy to set up and the color matches perfectly with my other appliances. my only drawback is how loud it is. I am a mom of four, a wife, and a college student. I stay up studying and I am afraid to brew coffee at night in fear of waking my kiddos. Other than that it is a great machine. There is an app that connects with the machine via bluetooth. The app is meant to keep the software up to date other than that you can order more accessories or pods from there but that's it.
Written by a customer while visiting Nespresso USA
Customer Rating
1
3 machines in 3 months :(
on February 16, 2022
Posted by: Michelle
This review is specifically about the machine. Nespresso has been wonderful in their customer service, but I still had a terrible experience with my Vertuo Next. I bought this on Black Friday after MONTHS of waiting. It worked flawlessly for about a month and a half, then had to get it replaced after it stopped brewing mid-January. Today it's mid-February and the new one stopped working - they're replacing with a Vertuo instead.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, Customer Service, February 18, 2022
Thank you for your review. We are dismayed to learn you had a disappointing experience with your Vertuo Next machines, however we are delighted that you spoke with our Machine Experts, who was able to arrange for you to receive a different machine from our VertuoLine. The Cleaning Cycle for any VertuoLine machine should be performed weekly, to prevent coffee grind build up. If you ever need support with your Nespresso machines, we offer a lifetime of troubleshooting, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
I love my nespresso
on February 16, 2022
Posted by: heymaace
I love my nespresso so much. The machine works so well. The only downside is the pods can get a little expensive but they are so yummy 
Written by a customer while visiting influenster.com