Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,215 Reviews)
Rating breakdown 3,215 reviews
5 Stars
1,997
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
1
Doesn’t live up to Nespresso Quality
on February 18, 2022
Posted by: seb82
from Washington, IL
I bought this in November after receiving our first Vertuo machine as a gift and falling in love with the coffee (we have one of the original Nespresso machines that has been a workhorse for us, too). I really like the form factor of the machine and it fits great in my office. Unfortunately, after only a few capsules, we realized this is nothing like our previous machines and experiences. The biggest frustration is how the coffee drips back into the drip tray. If you don’t clean it every 4-5 capsules, you end up with a moldy mess. The other issue is the number of times you have to reset it to keep the consistency with the coffee pour. We’ve had our original machine for over 10 years and have never had to contact support. Our other Vertuo machine is running like a champ. The Vertuo Next is one to avoid.
Note: After these issues, Nespresso customer service is sending us a new machine. Given the reviews I’ve read, though, I’m not overly optimistic.
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason B., Customer Service, February 19, 2022
Thank you for taking the time to write this review, and we are disappointed to hear that there were issues with your VertuoNext machine. We are happy that our customer service team is sending a replacement to you, and your feedback will be noted to our quality team. Should you need assistance in the future, don't hesitate to contact us at 800.562.1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Do not purchase this machine
on February 18, 2022
Posted by: Frustrated
from Boston, MA
This thing is great when it works...but it works less than 50% of the time. Then you eject a perfectly good pod into the waste basket. White, solid light shows up, hit the button, and then....nothing. It's incredibly frustrating. You can unplug it for a bit then plug it back in and it will work for a cup or two. But then the same thing happens. Such a shame because it's really good when it works.
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason B., Customer Service, February 19, 2022
Thank you for your review and we are disappointed to hear that there have been issues with your VertuoNext. Your machine comes with a one year warranty and a lifetime of troubleshooting support. Give us a call at 800.562.1465, and one of our machine experts would be happy to assist you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Wish it was a keeper
on February 18, 2022
Posted by: bearcat22
from Cincinnati, OH
Received my first machine as a Christmas present and it quit working after 2 weeks of very light usage. Attempted to troubleshoot with customer service and ended up getting a replacement. The replacement machine came and worked for another 2 weeks and I ran into the same problem as before (water leaking under the machine and unable to reset the machine). It's extremely disappointing because I absolutely love the aesthetics of the limited edition of this model and overall size so it's very unfortunate. However, I have to agree with everyone else that the Nespresso customer service is exceptional - very patient and understanding. My replacement machine is a different model so hopefully 3rd time's the charm!
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason B., Customer Service, February 19, 2022
Thank you for taking the time to write this review. Your feedback will of course be noted to our product development team. We hope you enjoy your new machine, and should you need assistance in the future, give us a call at 800.562.1465.
Written by a customer while visiting Nespresso USA
Customer Rating
5
My dad always wanted
on February 17, 2022
Posted by: marianaa228
My dad always wanted one of these but I don’t know one day I might buy for him and a lot of people I see in Internet they have said that it’s a great like coffee maker and you should using you should buy it so I recommend this so I’m gonna buy it soon
Written by a customer while visiting influenster.com
Customer Rating
4
I’ve had my vertuo
on February 17, 2022
Posted by: lil_au
I’ve had my vertuo next for about 6 months now. There’s a lot of reviews about it breaking and mine has broken once but I was able to get a replacement. Other than that one time it works really great and makes the best at home coffee I’ve ever had.
Written by a customer while visiting influenster.com
Customer Rating
1
Convenient and good enough, when it works
on February 17, 2022
Posted by: YD
from San Francisco, CA
1. I got this machine from a friend as a house warming gift. Used it for 3-4 months then it stopped working. I got a replacement unit and same thing happened again. Got another replacement (different model). Still waiting to get it, but hope it will work better.
2. I would like to see a temp adjustment option because sometimes I like it hotter. Currently the temp is predetermined by the machine.
3. Customer service is great. I am not switching to another brand because of the service.
2. I would like to see a temp adjustment option because sometimes I like it hotter. Currently the temp is predetermined by the machine.
3. Customer service is great. I am not switching to another brand because of the service.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, Customer Service, February 18, 2022
Thank you for your review. We are dismayed to learn you had a disappointing experience with your Vertuo Next machines, however we are delight that you spoke with our Machine Experts, who was able to arrange for you to receive a different machine from our VertuoLine. As part of your machine’s maintenance, we recommend you follow the Clean Cycle at least once a week, to rinse away any granule and residue buildup in the head of your machine. For a hotter cup of coffee, we recommend preheating your cup with very hot water to help preserve the temperature. We offer a lifetime of troubleshooting, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Great Coffee but the machine never works!
on February 17, 2022
Posted by: battlefield
from Quincy, MI
We use this product a lot because we both work from home. We are on our second machine because it seems like this product has a lot of issues. The first one completely stopped working the first 6 months we had it. The second is to the point that I have to go through the "cleaning" process and factory reset for the machine EVERY TIME to brew a pod. It is very frustrating. Will not be getting this machine again.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, Customer Service, February 18, 2022
Thank you for your review. We are dismayed to learn you had an unsatisfactory experience with your Vertuo Next machine, however we are delighted that you spoke with our Machine Experts, who was able to arrange for your machine to be replaced. Nespresso offers at least one-year warranty and a lifetime of troubleshooting, please do not hesitate to contact us through our toll-free number, 800-562-1465. We are available to our members 24 hours a day and 7 days a week. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Love the coffee, when the machine works.
on February 17, 2022
Posted by: nightshiftRNwithnocoffee
from Dallas, Tx
I was given this model for Christmas 2020, and it would no longer work by December 2021. It is used once a day, gently... it was connected to my phone, and I followed the instructions on cleaning and decanting. Still not working. I wasted many pods attempting to get this to work. Finally called Nespresso and it was replaced with the same model. Thank you! BUT one month in, that one stops working too. Wasted more coffee pods attempting to get it to work, but it just wouldn't. Called Nespresso again and just received another replacement, but a different model. Don't waste your money on this model.Customer service is always amazing though!!
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, Customer Service, February 18, 2022
Thank you for your review. We are dismayed to learn you had a disappointing experience with your Vertuo Next machines, however we are delight that you spoke with our Machine Experts, who was able to arrange for you to receive a different machine from our VertuoLine. We offer a lifetime of troubleshooting, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA