Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,219 Reviews)
Rating breakdown 3,219 reviews
5 Stars
2,001
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
5
LOVVEEEEE my nespresso machine!
on February 21, 2022
Posted by: jasmyns
LOVVEEEEE my nespresso machine! This is easily the best purchase I made last year. I am a barista and the espresso pods taste just as great as getting it fresh from my coffee shop! I buys syrups so I can make my favorite lattes!!!
Written by a customer while visiting influenster.com
Customer Rating
1
Used it for three weeks, then it stopped brewing
on February 21, 2022
Posted by: Sad bc no coffee
from Seattle, WA
I got this as a Christmas gift and got it all set up as soon as I could. It worked great for the first week, then it would take a little bit to actually start brewing (I would have to open and close the top a few times to finally get it to brew). Now it just lights up as if it’s ready, I push the button and then nothing happens. This apparently is not an uncommon occurrence with the vertuo next if you look online. Google “Vertuo next won’t brew” and you can read all the other posts from people experiencing the same thing. Really disappointed.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service , February 22, 2022
Thank you for your review. We certainly want your Nespresso experience to be special and exactly to your satisfaction. The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Should you require any assistance with your machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
leaking, stained cabinets
on February 20, 2022
Posted by: 2messyamess
from portland,or
Enjoyed the brew for 40 days (just passed 30 day return policy), when it doesn't pour water out the side and over fill the cup, dripping coffee down to the floor. Permanent cabinet stain and wet mess.
Yeah, bummer...
Went to web site and tried factory reset to prevent overfilling. Didn't work.
Yeah, bummer...
Went to web site and tried factory reset to prevent overfilling. Didn't work.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service , February 22, 2022
Thank you for your review. We are disappointed to learn your Vertuo Next did not meet your expectations. If you need assistance with your Vertuo Next Machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance.
Written by a customer while visiting Nespresso USA
Customer Rating
5
It’s amazing . It
on February 20, 2022
Posted by: strd
It’s amazing . It is very easy to use . I make my coffee every morning using this and it is the best .
Written by a customer while visiting influenster.com
Customer Rating
5
I absolutely love this
on February 20, 2022
Posted by: jkasper423
I absolutely love this machine. I use to spend hundreds a month a Starbucks before getting this machine, and now I never go.This is 110% an upgrade from a keurig, which I had and never used. The nespresso gives me the ability to make amazing lattes at home which is what I have always been wanting. I have had no problems with my next machine like others people report and I’m going on almost a year of having it. If you’re looking to kick your daily coffee run, I highly recommend a nespresso.
Written by a customer while visiting influenster.com
Customer Rating
1
Poor Design
on February 20, 2022
Posted by: Henry
from Chicago
I am currently on my second machine, awaiting my
Third. They warrantied my first machine after it quit working, (solid red light?). Then the second machine they sent me works periodically and leaks water everywhere. I requested a different machine, they said they would warranty. After a month of waiting for the Evolou, I called again and they are out of stock. Soooo I guess I am going to wait for the Vertou hopefully we don’t have the same problems.
Third. They warrantied my first machine after it quit working, (solid red light?). Then the second machine they sent me works periodically and leaks water everywhere. I requested a different machine, they said they would warranty. After a month of waiting for the Evolou, I called again and they are out of stock. Soooo I guess I am going to wait for the Vertou hopefully we don’t have the same problems.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service , February 21, 2022
Hi Henry. Thank you for your review. We are dismayed to learn the Vertuo Next did not meet your expectations. We are however, thrilled to learn you were able to speak to a Machine Experts and your machine has been replaced. We recommend running a priming cycle once a week through your machine, to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Lattissima One, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Let me start off
on February 20, 2022
Posted by: JasmineJ
[This review was collected as part of a promotion.] Let me start off by saying that I am very grateful to have received this complimentary product in exchange for an honest review.
Here are my pros and cons:
PROS - this machine makes it very easy to enjoy a cup of espresso. A lot of credit goes to the Nespresso company itself because their espresso pods produce great tasting espresso.
CONS: The use of the machine is not inherently intuitive. It can be a little hard to lock the machine on top. The first time I did this I got rid of a pod by accident. I even got cuts on my hand from trying to retrieve it. The machine itself is quite expensive, and buying the pods for the espresso is also expensive. even though this makes a great tasting espresso, I don’t envision myself buying ones purely because of the cost and upkeep.
Overall, I have enjoyed my use of this product, but will unlikely be using it again in the future.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Honestly I love it
on February 19, 2022
Posted by: kristens179
Honestly I love it as is. Sometimes with espresso machines, the flavor turns out weird or the espresso is too watery but I’ve always had a good cup of espresso with this machine.
Written by a customer while visiting influenster.com