Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,215 Reviews)
Rating breakdown 3,215 reviews
5 Stars
1,997
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
5
I absolutely love this
on February 20, 2022
Posted by: jkasper423
I absolutely love this machine. I use to spend hundreds a month a Starbucks before getting this machine, and now I never go.This is 110% an upgrade from a keurig, which I had and never used. The nespresso gives me the ability to make amazing lattes at home which is what I have always been wanting. I have had no problems with my next machine like others people report and I’m going on almost a year of having it. If you’re looking to kick your daily coffee run, I highly recommend a nespresso.
Written by a customer while visiting influenster.com
Customer Rating
1
Poor Design
on February 20, 2022
Posted by: Henry
from Chicago
I am currently on my second machine, awaiting my
Third. They warrantied my first machine after it quit working, (solid red light?). Then the second machine they sent me works periodically and leaks water everywhere. I requested a different machine, they said they would warranty. After a month of waiting for the Evolou, I called again and they are out of stock. Soooo I guess I am going to wait for the Vertou hopefully we don’t have the same problems.
Third. They warrantied my first machine after it quit working, (solid red light?). Then the second machine they sent me works periodically and leaks water everywhere. I requested a different machine, they said they would warranty. After a month of waiting for the Evolou, I called again and they are out of stock. Soooo I guess I am going to wait for the Vertou hopefully we don’t have the same problems.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service , February 21, 2022
Hi Henry. Thank you for your review. We are dismayed to learn the Vertuo Next did not meet your expectations. We are however, thrilled to learn you were able to speak to a Machine Experts and your machine has been replaced. We recommend running a priming cycle once a week through your machine, to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Lattissima One, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Let me start off
on February 20, 2022
Posted by: JasmineJ
[This review was collected as part of a promotion.] Let me start off by saying that I am very grateful to have received this complimentary product in exchange for an honest review.
Here are my pros and cons:
PROS - this machine makes it very easy to enjoy a cup of espresso. A lot of credit goes to the Nespresso company itself because their espresso pods produce great tasting espresso.
CONS: The use of the machine is not inherently intuitive. It can be a little hard to lock the machine on top. The first time I did this I got rid of a pod by accident. I even got cuts on my hand from trying to retrieve it. The machine itself is quite expensive, and buying the pods for the espresso is also expensive. even though this makes a great tasting espresso, I don’t envision myself buying ones purely because of the cost and upkeep.
Overall, I have enjoyed my use of this product, but will unlikely be using it again in the future.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Honestly I love it
on February 19, 2022
Posted by: kristens179
Honestly I love it as is. Sometimes with espresso machines, the flavor turns out weird or the espresso is too watery but I’ve always had a good cup of espresso with this machine.
Written by a customer while visiting influenster.com
Customer Rating
1
2 leaking machines in less than 30 days
on February 19, 2022
Posted by: mdhilly
from Arkansas
3 days after purchasing the Vertuo Next, it began leaking a substantial amount of water from the top of the machine. We returned it to the department store where it was purchased and received a replacement machine in the same model/color. The new machine performed well for 8 days before it began leaking from the top as well. We've been using our old Keurig until we're able to speak with Nespresso customer service for another replacement machine. We're going to give Nespresso one more chance before walking away from the brand. The coffee quality is incredible but our overall experience with the Vertuo Next has been a big disappointment so far.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service , February 21, 2022
Hi MdHilly. Thank you for you review. We are dismayed to learn the Vertuo Next does not meet your expectations. We recommend running a priming cycle weekly through your machine to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Regret my “upgrade”
on February 19, 2022
Posted by: Tara
from Washington DC
I had an original retro style Virtuo machine and that this was (is) a trooper—the friend I gave it to after my “upgrade” has a better machine than me. I got this this “upgrade” as a gift from my gift list for more options, cup sizes and the smaller footprint. Well, I cannot, after a few months recommend it. It is flimsy, sometimes starts, sometimes not, leaks and that’s not good with a beautiful new white countertop. The coffee it makes is cold and making something just to microwave it is terrible. I only use this periodically now and have switched back to my old Mr Coffee machine and regular grounds. We will figure out later if a different machine makes sense or maybe continue with Mr Coffee and let guests use this one since periodic use is all it can handle. I bought the pour over carafe kit but have not been able to purchase more variety than the one pour over capsule. The second type is always out of stock. Pretty disappointing overall.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B. , Customer Service , February 21, 2022
Hi Tara! Thank you for your review. We are dismayed to learn your Vertuo Next did not meet your expectations. We recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next Machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Great Coffee. Glitchy machine. No 14 oz capsules?
on February 18, 2022
Posted by: dianedsk
from Virginia
We've had this coffee maker since May 2021, and sometimes, it just won't start, then suddenly it will. It also leaks a small amount of icky brown stuff from somewhere under the machine. Another reason we bought it was because of the advertised cups to brew 14oz for our travel mugs, and they've been discontinued for quite some time. I really don't want to brew two 7.77 oz pods; one for the expense, and because you never know if it will actually brew!
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B. , Customer Service. , February 21, 2022
Hi Dianedsk! Thank you for your review. We are dismayed to learn your Vertuo Next did not meet your expectations. We recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. Additionally, while we have discontinued our 14-ounce capsules, your Vertuo Next can brew a shareable 18-ounce Pour Over-Style Coffee. If you need assistance with your Vertuo Next Machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
I love having a
on February 18, 2022
Posted by: faigyk
I love having a coffee bar in my home!!Nespresso Vertuo Next Coffee And Espresso Machine I never need to go to a coffeehouse, saves money and it really hits the spot!!!!!
Written by a customer while visiting influenster.com