Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,219 Reviews)
Rating breakdown 3,219 reviews
5 Stars
2,001
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
1
Doesn't last more than a year
on February 23, 2022
Posted by: Ilyam
from New Haven, CT
I descaled this machine as recommended once every 3 months and took good care of it. Worked fine for the first half year then would refuse to make coffee and blink orange and would not go away until I cleaned it. Once this issue started happening every few weeks I called their customer support. The support tech was great and we troubleshooted that the laser was the issue and I got sent a Vertuo Black machine instead. Hoping that works better. Coffee tastes fantastic, but don't get this type of machine, get one of the others.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
4
PRO: (1) Easy to
on February 23, 2022
Posted by: jiny2
PRO: (1) Easy to use (2) wild range of coffee pod selection (3) decent espresso. CON: (1) machine is expensive (2) coffee pods are expensive (3) coffee selections are limited to what Nespresso Vertuo line can offer.
Written by a customer while visiting influenster.com
Customer Rating
5
Oh.My. Lord. I did
on February 22, 2022
Posted by: lisamimi
[This review was collected as part of a promotion.] Oh.My. Lord. I did not know this would become our favorite coffee. My husband and I make Keurig coffee and buy Starbucks and Dunkin Donuts coffee for reference. when we reviewed this we got a sampling of different flavors and we found our favorites of the starter kit to be the Bianco Forte and the Mexico coffee. My husband tried the carafe sized pods a few times and has also given high marks. Also, the pods are recyclable which allows piece of mind when buying pods. The coffee from this machine is on par or better than any cup we've gotten from any coffee shop. I highly recommend the Nesspreso Vertuo machine to anyone looking to make high quality coffee at home for much less than other more expensive machines.
Written by a customer while visiting Nespresso USA
Customer Rating
5
I was so excited
on February 22, 2022
Posted by: missymuscles
[This review was collected as part of a promotion.] I was so excited to get this to try. I absolutely love it. Everything is so easy to use. Set up was easy. I think my favorite parts about it is how the pods pop into the little side trash and how they're made of recycled materials. I was not able to get it to connect to my phone. But honestly, I'm not great with technology, so I think it's just me. The flavors were great. It frothed nicely as well. I would definitely recommend this to friends and family.
Written by a customer while visiting Nespresso USA
Customer Rating
5
We will never go
on February 22, 2022
Posted by: taylorn17
We will never go back to Keurig! I bought my Nespresso Vertuo/Milk Frother bundle about a year and a half ago, and my husband and I love it so much! Keurig coffee just doesn't hit the mark anymore now that I have used the Nespresso. The pods are not cheap, but they are definitely cheaper than buying Starbucks every day. I honestly prefer my Nespresso coffee/lattes more than my old Starbucks order.
Written by a customer while visiting influenster.com
Customer Rating
5
This espresso machine is
on February 22, 2022
Posted by: curly_meron
[This review was collected as part of a promotion.] This espresso machine is exactly what I was looking for. Its aesthetically pleasing and the coffee tastes so good. The ability to make different sizes of coffee is perfect when you have guests. Easy to clean up after using and price is definitely worth it.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Terrible machine
on February 22, 2022
Posted by: Kathy57
from New York
I bought this for my daughter for Christmas against my better judgment after reading the reviews. The first one wouldn't brew coffee after the first cup. It is supposed to connect to your phone so you can troubleshoot any issues but it lost the connection immediately and just said no machine found. I returned it and bought a second one figuring we couldn't get two bad ones in a row. Was I ever wrong!! The second one lasted two days before the issues started. It had a blue light on top and wouldn't brew coffee. (there is no mention of a blue light in the manual). My daughter called the help line and after requesting that she perform a long series of button pressing and unplugging it brewed a single cup of coffee. The response from Nespresso was that she was "all set". They told her the blue light was either a chip malfunction or condensation in the machine (even though she had only made two cups of coffee at that point). It has required at least one reset every day to get a cup of coffee and many days it just won't work at all. And like the previous machine, it will not connect to her phone when it is having an issue. She has made several calls to Nespresso with no real offers to correct the issue. And yesterday she discovered it has been leaking and ruined the top of her coffee stand. We have a Vertuo Plus and love it so I have ordered one for her. Believe the reviews you see and stay away from this machine!
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, February 23, 2022
Thank you for your review. We are sorry to learn that your daughter’s Vertuo Next machine is not working to her satisfaction. The Vertuo Next machine comes with a one year warranty from the date your daughter received the gift, and a lifetime of troubleshooting via our toll-free number 800-562-1465. We encourage your daughter to call our toll-free number at her convenience, and request to speak to a machine expert, to find a solution. We are available 24 hours a day and 7 days a week for your convenience. We look forward to assisting your daughter at the time of her call.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Breaks every couple months
on February 21, 2022
Posted by: CV
from Dallas
The machine design is downright poor. I’ve replaced mine multiple times and have no hope that I won’t have to replace it again in the near future. Unfortunately I think it’s the best looking machine; it functions better as a decorative object than a coffee machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H. , Customer Service , February 22, 2022
Thank you for your review. We certainly want your Nespresso experience to be special and exactly to your satisfaction. The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Should you require any assistance with your machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA