Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,215 Reviews)
Rating breakdown 3,215 reviews
5 Stars
1,997
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
5
We will never go
on February 22, 2022
Posted by: taylorn17
We will never go back to Keurig! I bought my Nespresso Vertuo/Milk Frother bundle about a year and a half ago, and my husband and I love it so much! Keurig coffee just doesn't hit the mark anymore now that I have used the Nespresso. The pods are not cheap, but they are definitely cheaper than buying Starbucks every day. I honestly prefer my Nespresso coffee/lattes more than my old Starbucks order.
Written by a customer while visiting influenster.com
Customer Rating
5
This espresso machine is
on February 22, 2022
Posted by: curly_meron
[This review was collected as part of a promotion.] This espresso machine is exactly what I was looking for. Its aesthetically pleasing and the coffee tastes so good. The ability to make different sizes of coffee is perfect when you have guests. Easy to clean up after using and price is definitely worth it.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Terrible machine
on February 22, 2022
Posted by: Kathy57
from New York
I bought this for my daughter for Christmas against my better judgment after reading the reviews. The first one wouldn't brew coffee after the first cup. It is supposed to connect to your phone so you can troubleshoot any issues but it lost the connection immediately and just said no machine found. I returned it and bought a second one figuring we couldn't get two bad ones in a row. Was I ever wrong!! The second one lasted two days before the issues started. It had a blue light on top and wouldn't brew coffee. (there is no mention of a blue light in the manual). My daughter called the help line and after requesting that she perform a long series of button pressing and unplugging it brewed a single cup of coffee. The response from Nespresso was that she was "all set". They told her the blue light was either a chip malfunction or condensation in the machine (even though she had only made two cups of coffee at that point). It has required at least one reset every day to get a cup of coffee and many days it just won't work at all. And like the previous machine, it will not connect to her phone when it is having an issue. She has made several calls to Nespresso with no real offers to correct the issue. And yesterday she discovered it has been leaking and ruined the top of her coffee stand. We have a Vertuo Plus and love it so I have ordered one for her. Believe the reviews you see and stay away from this machine!
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, February 23, 2022
Thank you for your review. We are sorry to learn that your daughter’s Vertuo Next machine is not working to her satisfaction. The Vertuo Next machine comes with a one year warranty from the date your daughter received the gift, and a lifetime of troubleshooting via our toll-free number 800-562-1465. We encourage your daughter to call our toll-free number at her convenience, and request to speak to a machine expert, to find a solution. We are available 24 hours a day and 7 days a week for your convenience. We look forward to assisting your daughter at the time of her call.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Breaks every couple months
on February 21, 2022
Posted by: CV
from Dallas
The machine design is downright poor. I’ve replaced mine multiple times and have no hope that I won’t have to replace it again in the near future. Unfortunately I think it’s the best looking machine; it functions better as a decorative object than a coffee machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H. , Customer Service , February 22, 2022
Thank you for your review. We certainly want your Nespresso experience to be special and exactly to your satisfaction. The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Should you require any assistance with your machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
LOVVEEEEE my nespresso machine!
on February 21, 2022
Posted by: jasmyns
LOVVEEEEE my nespresso machine! This is easily the best purchase I made last year. I am a barista and the espresso pods taste just as great as getting it fresh from my coffee shop! I buys syrups so I can make my favorite lattes!!!
Written by a customer while visiting influenster.com
Customer Rating
1
Used it for three weeks, then it stopped brewing
on February 21, 2022
Posted by: Sad bc no coffee
from Seattle, WA
I got this as a Christmas gift and got it all set up as soon as I could. It worked great for the first week, then it would take a little bit to actually start brewing (I would have to open and close the top a few times to finally get it to brew). Now it just lights up as if it’s ready, I push the button and then nothing happens. This apparently is not an uncommon occurrence with the vertuo next if you look online. Google “Vertuo next won’t brew” and you can read all the other posts from people experiencing the same thing. Really disappointed.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service , February 22, 2022
Thank you for your review. We certainly want your Nespresso experience to be special and exactly to your satisfaction. The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Should you require any assistance with your machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
leaking, stained cabinets
on February 20, 2022
Posted by: 2messyamess
from portland,or
Enjoyed the brew for 40 days (just passed 30 day return policy), when it doesn't pour water out the side and over fill the cup, dripping coffee down to the floor. Permanent cabinet stain and wet mess.
Yeah, bummer...
Went to web site and tried factory reset to prevent overfilling. Didn't work.
Yeah, bummer...
Went to web site and tried factory reset to prevent overfilling. Didn't work.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service , February 22, 2022
Thank you for your review. We are disappointed to learn your Vertuo Next did not meet your expectations. If you need assistance with your Vertuo Next Machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance.
Written by a customer while visiting Nespresso USA
Customer Rating
5
It’s amazing . It
on February 20, 2022
Posted by: strd
It’s amazing . It is very easy to use . I make my coffee every morning using this and it is the best .
Written by a customer while visiting influenster.com