Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,219 Reviews)
Rating breakdown 3,219 reviews
5 Stars
2,001
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
1
Awful
on February 24, 2022
Posted by: Tillie
from Manhattan KS
I went through two of these in two months and gave up and completely switched machines. Nespresso was very kind, but I do not recommend this machine. It would glitch, pour water everywhere, stop brewing, etc.
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia R., Customer Service, February 26, 2022
Thank you for your review, Tillie, and while we understand you were disappointed we trust you'll allow us to restore your confidence.
Written by a customer while visiting Nespresso USA
Customer Rating
3
Ok
on February 24, 2022
Posted by: Gab
I bought my machine about a month ago and even though I LOVE my machine my drinks are NEVER hot enough.
I would recommend this to a friend!
Response from Nespresso USABy Savoeurn D., Customer Service, February 25, 2022
Thank you for your review. We certainly want your Nespresso experience to be special and exactly to your satisfaction. Nespresso machines are designed to brew each blend to the specific programmed temperature that is best suited to that blend, as defined by Nespresso Coffee Experts. Quality is important to us, so the coffee brews to its ideal temperature without burning. Please bear in mind that added cold milk and sweeteners can decrease the temperature of the drink. We have some tips to help prepare a hotter beverage to increase your overall enjoyment:
• Use hot water to preheat the cup to keep the coffee hotter longer.
• Make sure the size of cup you are using matches the size of the blend. A small espresso poured into a large mug, for example, will cool down very quickly.
• Clean the brew unit by running the Clean Cycle at least once a week. This also helps eliminate coffee grounds build up within the brew unit.
• Descale the machine. Scale build-up can interfere with proper heating and can also affect the taste and brew time of the coffee. We recommend descaling your machine every three months or 300 capsules, whichever comes first.
The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
• Use hot water to preheat the cup to keep the coffee hotter longer.
• Make sure the size of cup you are using matches the size of the blend. A small espresso poured into a large mug, for example, will cool down very quickly.
• Clean the brew unit by running the Clean Cycle at least once a week. This also helps eliminate coffee grounds build up within the brew unit.
• Descale the machine. Scale build-up can interfere with proper heating and can also affect the taste and brew time of the coffee. We recommend descaling your machine every three months or 300 capsules, whichever comes first.
The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
So this is my
on February 24, 2022
Posted by: bneighbors
So this is my first time owning a Nespresso. And I’m hooked. It’s really good coffee and espresso. The delivery of the pods are fast. And you can recycle. I’m very happy with this purchase. It’s helped curb my Starbucks consumption.
Written by a customer while visiting influenster.com
Customer Rating
1
Simply horrible
on February 23, 2022
Posted by: Faboo
from Va
2 machines I mean 2 machines broken in less than 3 months !!!!
No, I would not recommend this to a friend.
Response from Nespresso USABy Customer Service, February 24, 2022
Hi Ilyam. Thank you for your review. We are dismayed to learn your Vertuo Next did not meet your expectations. We recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next Machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Sometimes it’s nothing like
on February 23, 2022
Posted by: kenyaj6
Sometimes it’s nothing like a nice cup of thick rich coffee in the mornings in late night sometime when you have to do a lot of work.my family own this machine and I want one of my own. Yes
Written by a customer while visiting influenster.com
Customer Rating
3
Love it when it works
on February 23, 2022
Posted by: hales2023
from Fort Worth, Texas
I bought this machine Aug 31st 2021 and descaled it in late December when I was prompted. A random Friday in February it stopped working. I tried everything and even video chatted with nespresso. They’re sending me a new one because it won’t work. The customer service is great but this machine did not last long. The coffee is absolutely delicious. It is a little challenging doing maintenance on it since there’s one one button.
No, I would not recommend this to a friend.
Response from Nespresso USABy Customer Service, February 24, 2022
Hi. Thank you for your review. We are dismayed to learn your Vertuo Next did not meet your expectations. We recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next Machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Issues since purchase
on February 23, 2022
Posted by: ajvol
from Knoxville, TN
I have had issues with our Nespresso Vertuo Next since we purchased in August 2020. The issues have continually gotten worse and can only get one brew before having to unplug to reset machine. I would not recommend this product sadly because I do love the coffee it brews when it works.
No, I would not recommend this to a friend.
Response from Nespresso USABy Customer Service, February 24, 2022
Hi Andrea. Thank you for your review. We are dismayed to learn your Vertuo Next did not meet your expectations. We recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next Machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Beautiful product and makes
on February 23, 2022
Posted by: jenncatalano_9111
Beautiful product and makes great frothy coffee! The best espresso maker out there right now and so convenient to make!
Written by a customer while visiting influenster.com