Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,215 Reviews)
Rating breakdown 3,215 reviews
5 Stars
1,997
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
5
Sometimes it’s nothing like
on February 23, 2022
Posted by: kenyaj6
Sometimes it’s nothing like a nice cup of thick rich coffee in the mornings in late night sometime when you have to do a lot of work.my family own this machine and I want one of my own. Yes
Written by a customer while visiting influenster.com
Customer Rating
3
Love it when it works
on February 23, 2022
Posted by: hales2023
from Fort Worth, Texas
I bought this machine Aug 31st 2021 and descaled it in late December when I was prompted. A random Friday in February it stopped working. I tried everything and even video chatted with nespresso. They’re sending me a new one because it won’t work. The customer service is great but this machine did not last long. The coffee is absolutely delicious. It is a little challenging doing maintenance on it since there’s one one button.
No, I would not recommend this to a friend.
Response from Nespresso USABy Customer Service, February 24, 2022
Hi. Thank you for your review. We are dismayed to learn your Vertuo Next did not meet your expectations. We recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next Machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Issues since purchase
on February 23, 2022
Posted by: ajvol
from Knoxville, TN
I have had issues with our Nespresso Vertuo Next since we purchased in August 2020. The issues have continually gotten worse and can only get one brew before having to unplug to reset machine. I would not recommend this product sadly because I do love the coffee it brews when it works.
No, I would not recommend this to a friend.
Response from Nespresso USABy Customer Service, February 24, 2022
Hi Andrea. Thank you for your review. We are dismayed to learn your Vertuo Next did not meet your expectations. We recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next Machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Beautiful product and makes
on February 23, 2022
Posted by: jenncatalano_9111
Beautiful product and makes great frothy coffee! The best espresso maker out there right now and so convenient to make!
Written by a customer while visiting influenster.com
Customer Rating
1
Doesn't last more than a year
on February 23, 2022
Posted by: Ilyam
from New Haven, CT
I descaled this machine as recommended once every 3 months and took good care of it. Worked fine for the first half year then would refuse to make coffee and blink orange and would not go away until I cleaned it. Once this issue started happening every few weeks I called their customer support. The support tech was great and we troubleshooted that the laser was the issue and I got sent a Vertuo Black machine instead. Hoping that works better. Coffee tastes fantastic, but don't get this type of machine, get one of the others.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
4
PRO: (1) Easy to
on February 23, 2022
Posted by: jiny2
PRO: (1) Easy to use (2) wild range of coffee pod selection (3) decent espresso. CON: (1) machine is expensive (2) coffee pods are expensive (3) coffee selections are limited to what Nespresso Vertuo line can offer.
Written by a customer while visiting influenster.com
Customer Rating
5
Oh.My. Lord. I did
on February 22, 2022
Posted by: lisamimi
[This review was collected as part of a promotion.] Oh.My. Lord. I did not know this would become our favorite coffee. My husband and I make Keurig coffee and buy Starbucks and Dunkin Donuts coffee for reference. when we reviewed this we got a sampling of different flavors and we found our favorites of the starter kit to be the Bianco Forte and the Mexico coffee. My husband tried the carafe sized pods a few times and has also given high marks. Also, the pods are recyclable which allows piece of mind when buying pods. The coffee from this machine is on par or better than any cup we've gotten from any coffee shop. I highly recommend the Nesspreso Vertuo machine to anyone looking to make high quality coffee at home for much less than other more expensive machines.
Written by a customer while visiting Nespresso USA
Customer Rating
5
I was so excited
on February 22, 2022
Posted by: missymuscles
[This review was collected as part of a promotion.] I was so excited to get this to try. I absolutely love it. Everything is so easy to use. Set up was easy. I think my favorite parts about it is how the pods pop into the little side trash and how they're made of recycled materials. I was not able to get it to connect to my phone. But honestly, I'm not great with technology, so I think it's just me. The flavors were great. It frothed nicely as well. I would definitely recommend this to friends and family.
Written by a customer while visiting Nespresso USA