Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,215 Reviews)
Rating breakdown 3,215 reviews
5 Stars
1,997
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
4
While this has been
on February 26, 2022
Posted by: mmiller17
[This review was collected as part of a promotion.] While this has been a great addition to my coffee lineup, I wouldn’t say it’s my go-to. I like that there’s a variety of types of coffee I can make, but the fact that the pods are sold mostly online is kind of a bummer. I can’t just order them with my grocery pickup.
And while I like the slim design, I hate that the water reservoir is all the way at the back. This means I can’t place the machine sandwiched between two things without having to pull it all the way out to get the reservoir out.
I think it’s great that it has a removable and adjustable plate for different height cups. The disposable cavity is nice for hiding away the used pods for when you want to send them back for recycling.
Overall, it’s a very nice machine and great for those who love variety. Unfortunately, it’s not the right one for me.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Constantly breaks
on February 26, 2022
Posted by: Rocco
from New York, NY
So I have two of these machines. One in the office, and the other at home.
The one in the office starts blinking orange at least once a week. The "fix" is to unplug it for at least 30sec then plug it back in.
My home machine has just broken so bad it won't it turn on. No lights, nothing. what is going on??
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, February 28, 2022
Thank you for your review, Rocco. We're glad to see you were able to speak with a machine expert and arrange for a replacement machine to be sent to you.
If you have any questions about your new VertuoPlus machine, please contact us 24 hours a day, 7 days a week at 800-562-1465. Or, you may visit Nespresso.com/help for tips to keep your VertuoPlus machine in top shape.
If you have any questions about your new VertuoPlus machine, please contact us 24 hours a day, 7 days a week at 800-562-1465. Or, you may visit Nespresso.com/help for tips to keep your VertuoPlus machine in top shape.
Written by a customer while visiting Nespresso USA
Customer Rating
5
I am so jealous.
on February 25, 2022
Posted by: christinamorstatter
I am so jealous. My friend has one of these and it makes such beautiful froth. Dies a better job than the Kerig which has no kind of froth. Love it. Want it!
Written by a customer while visiting influenster.com
Customer Rating
3
I bought this machine
on February 25, 2022
Posted by: ChristelS
I bought this machine and although it worked well to make coffee it drips water all the time, which I see is an issue with this machine. I also wish you could get an adapter to use the old capsules in it. If your wanting a nespresso I would look at a different model.
Written by a customer while visiting influenster.com
Customer Rating
1
Awful
on February 24, 2022
Posted by: Tillie
from Manhattan KS
I went through two of these in two months and gave up and completely switched machines. Nespresso was very kind, but I do not recommend this machine. It would glitch, pour water everywhere, stop brewing, etc.
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia R., Customer Service, February 26, 2022
Thank you for your review, Tillie, and while we understand you were disappointed we trust you'll allow us to restore your confidence.
Written by a customer while visiting Nespresso USA
Customer Rating
3
Ok
on February 24, 2022
Posted by: Gab
I bought my machine about a month ago and even though I LOVE my machine my drinks are NEVER hot enough.
I would recommend this to a friend!
Response from Nespresso USABy Savoeurn D., Customer Service, February 25, 2022
Thank you for your review. We certainly want your Nespresso experience to be special and exactly to your satisfaction. Nespresso machines are designed to brew each blend to the specific programmed temperature that is best suited to that blend, as defined by Nespresso Coffee Experts. Quality is important to us, so the coffee brews to its ideal temperature without burning. Please bear in mind that added cold milk and sweeteners can decrease the temperature of the drink. We have some tips to help prepare a hotter beverage to increase your overall enjoyment:
• Use hot water to preheat the cup to keep the coffee hotter longer.
• Make sure the size of cup you are using matches the size of the blend. A small espresso poured into a large mug, for example, will cool down very quickly.
• Clean the brew unit by running the Clean Cycle at least once a week. This also helps eliminate coffee grounds build up within the brew unit.
• Descale the machine. Scale build-up can interfere with proper heating and can also affect the taste and brew time of the coffee. We recommend descaling your machine every three months or 300 capsules, whichever comes first.
The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
• Use hot water to preheat the cup to keep the coffee hotter longer.
• Make sure the size of cup you are using matches the size of the blend. A small espresso poured into a large mug, for example, will cool down very quickly.
• Clean the brew unit by running the Clean Cycle at least once a week. This also helps eliminate coffee grounds build up within the brew unit.
• Descale the machine. Scale build-up can interfere with proper heating and can also affect the taste and brew time of the coffee. We recommend descaling your machine every three months or 300 capsules, whichever comes first.
The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
So this is my
on February 24, 2022
Posted by: bneighbors
So this is my first time owning a Nespresso. And I’m hooked. It’s really good coffee and espresso. The delivery of the pods are fast. And you can recycle. I’m very happy with this purchase. It’s helped curb my Starbucks consumption.
Written by a customer while visiting influenster.com
Customer Rating
1
Simply horrible
on February 23, 2022
Posted by: Faboo
from Va
2 machines I mean 2 machines broken in less than 3 months !!!!
No, I would not recommend this to a friend.
Response from Nespresso USABy Customer Service, February 24, 2022
Hi Ilyam. Thank you for your review. We are dismayed to learn your Vertuo Next did not meet your expectations. We recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next Machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA