Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,219 Reviews)
Rating breakdown 3,219 reviews
5 Stars
2,001
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
1
DONT WASTE YOUR MONEY
on February 27, 2022
Posted by: sammynyc
from Brooklyn NY
I bought my Vertuo next in November and is was amazing for the first couple of months until I got a blinking orange light and the machine refused to work. Nespresso was amazing and sent me a replacement machine that worked for all of two coffees before never turning on again. Get a different version this one is TRASH
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia R., Customer Service, March 1, 2022
Thank you for your review, Samantha. We're pleased our service met with your expectations. We stand behind our brand and are at your service 24/7 to assist you with any questions, comments or concerns.
Written by a customer while visiting Nespresso USA
Customer Rating
1
I wanted to love
on February 27, 2022
Posted by: laurent203
I wanted to love the Vertuo Next so much but two of them broke within the first month of owning them. After a Reddit search, there are tons of mechanical issues with them. Go with another Nespresso model.
Written by a customer while visiting influenster.com
Customer Rating
1
Constant Problems
on February 27, 2022
Posted by: Mr Needs Coffee
from Louisiana
This is the first negative review I’ve ever written, and it’s well earned. The machine worked fine for about three months, then the dreaded blinking orange light started happening. No matter what I do to fix the problem, the orange light starts again - usually after only two or three cups. I bought this thing to be able to quickly get a cup of decent coffee. I can’t get a cup of coffee, but I do get a heaping pile of frustration. It would be quicker to get in the car and go to a coffee shop.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, February 28, 2022
Thank you for your review. We understand your frustration and would be happy to offer you troubleshooting assistance at our toll-free number, 800-562-1465. We are available 24 hours a day, 7 days a week. Additional assistance is available on Nespresso.com/help, for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
5
I bought this for
on February 26, 2022
Posted by: yolandao20
I bought this for myself as a christmas gift. Nespresso supplies free postage paid bags to recycle the pods. The coffee is delicious and a great treat for me.
Written by a customer while visiting influenster.com
Customer Rating
4
While this has been
on February 26, 2022
Posted by: mmiller17
[This review was collected as part of a promotion.] While this has been a great addition to my coffee lineup, I wouldn’t say it’s my go-to. I like that there’s a variety of types of coffee I can make, but the fact that the pods are sold mostly online is kind of a bummer. I can’t just order them with my grocery pickup.
And while I like the slim design, I hate that the water reservoir is all the way at the back. This means I can’t place the machine sandwiched between two things without having to pull it all the way out to get the reservoir out.
I think it’s great that it has a removable and adjustable plate for different height cups. The disposable cavity is nice for hiding away the used pods for when you want to send them back for recycling.
Overall, it’s a very nice machine and great for those who love variety. Unfortunately, it’s not the right one for me.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Constantly breaks
on February 26, 2022
Posted by: Rocco
from New York, NY
So I have two of these machines. One in the office, and the other at home.
The one in the office starts blinking orange at least once a week. The "fix" is to unplug it for at least 30sec then plug it back in.
My home machine has just broken so bad it won't it turn on. No lights, nothing. what is going on??
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, February 28, 2022
Thank you for your review, Rocco. We're glad to see you were able to speak with a machine expert and arrange for a replacement machine to be sent to you.
If you have any questions about your new VertuoPlus machine, please contact us 24 hours a day, 7 days a week at 800-562-1465. Or, you may visit Nespresso.com/help for tips to keep your VertuoPlus machine in top shape.
If you have any questions about your new VertuoPlus machine, please contact us 24 hours a day, 7 days a week at 800-562-1465. Or, you may visit Nespresso.com/help for tips to keep your VertuoPlus machine in top shape.
Written by a customer while visiting Nespresso USA
Customer Rating
5
I am so jealous.
on February 25, 2022
Posted by: christinamorstatter
I am so jealous. My friend has one of these and it makes such beautiful froth. Dies a better job than the Kerig which has no kind of froth. Love it. Want it!
Written by a customer while visiting influenster.com
Customer Rating
3
I bought this machine
on February 25, 2022
Posted by: ChristelS
I bought this machine and although it worked well to make coffee it drips water all the time, which I see is an issue with this machine. I also wish you could get an adapter to use the old capsules in it. If your wanting a nespresso I would look at a different model.
Written by a customer while visiting influenster.com