Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,215 Reviews)
Rating breakdown 3,215 reviews
5 Stars
1,997
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
5
Omg. This takes your
on February 28, 2022
Posted by: emilyh3533
Omg. This takes your coffee to the next level. I love that you can make coffee or espresso. I have gotten 5 people to purchase after trying mine. 10/10 love so much.
Written by a customer while visiting influenster.com
Customer Rating
5
I LOVE my nespresso
on February 28, 2022
Posted by: Anonymous
I LOVE my nespresso and all of the pods I have tried too. The coffee is great my only complaint is that it does not come out very hot. I know a lot of others have had difficulties with the machine but I have not. I would recommend this product to others!
Written by a customer while visiting influenster.com
Customer Rating
1
AVOID AT ALL COSTS
on February 28, 2022
Posted by: Spun as much as pod
from New York
Was given the machine as a Christmas gift. Worked okay for a month. Now it won't even turn on. Wasted a sleeve of pods trying to trouble shoot. Spoke to Nespresso two weeks ago about the issue. They had no idea what the problem was either. After a two hour chat conversation, was told they couldn't issue a replacement through chat, so had to wait for a call. Had the phone call and associate seemed interested in fixing the issue, said i'd be sent a replacement machine in 5-7 business days. 7 business days later back to chat to ask for an update. No record in the system of the replacement ever being noted or sent. So, we're starting all over again, yay. Can order if you'd like, though can confirm there's a real chance you get a machine that breaks in a month and spend another month trying to get a replacement machine there's no guarantee will even work...Maybe try the competitor that can't be named for this to be published? Had one of theirs 5+ years without an issue, would still have my morning coffee if I hadn't thought i was "upgrading" to Nespresso. Shame on me.
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia R., Customer Service, March 1, 2022
Thank you for your review, Eric. We're sorry to learn you were disappointed with your Christmas gift, especially as a loyal Nespresso customer. Your replacement machine is on the way and expected to be delivered within 7 business days. We're confident you'll be enjoying your favorite Nespresso selections soon. Should you have any additional questions, comments, or concerns, we're at your service via our toll-free number 24/7.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Its a greater product
on February 27, 2022
Posted by: Anonymous
Its a greater product it makrs gtrat drinks i would buy it its really a great oroduct i think it woukd be grreat to have and use
Written by a customer while visiting influenster.com
Customer Rating
1
DONT WASTE YOUR MONEY
on February 27, 2022
Posted by: sammynyc
from Brooklyn NY
I bought my Vertuo next in November and is was amazing for the first couple of months until I got a blinking orange light and the machine refused to work. Nespresso was amazing and sent me a replacement machine that worked for all of two coffees before never turning on again. Get a different version this one is TRASH
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia R., Customer Service, March 1, 2022
Thank you for your review, Samantha. We're pleased our service met with your expectations. We stand behind our brand and are at your service 24/7 to assist you with any questions, comments or concerns.
Written by a customer while visiting Nespresso USA
Customer Rating
1
I wanted to love
on February 27, 2022
Posted by: laurent203
I wanted to love the Vertuo Next so much but two of them broke within the first month of owning them. After a Reddit search, there are tons of mechanical issues with them. Go with another Nespresso model.
Written by a customer while visiting influenster.com
Customer Rating
1
Constant Problems
on February 27, 2022
Posted by: Mr Needs Coffee
from Louisiana
This is the first negative review I’ve ever written, and it’s well earned. The machine worked fine for about three months, then the dreaded blinking orange light started happening. No matter what I do to fix the problem, the orange light starts again - usually after only two or three cups. I bought this thing to be able to quickly get a cup of decent coffee. I can’t get a cup of coffee, but I do get a heaping pile of frustration. It would be quicker to get in the car and go to a coffee shop.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, February 28, 2022
Thank you for your review. We understand your frustration and would be happy to offer you troubleshooting assistance at our toll-free number, 800-562-1465. We are available 24 hours a day, 7 days a week. Additional assistance is available on Nespresso.com/help, for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
5
I bought this for
on February 26, 2022
Posted by: yolandao20
I bought this for myself as a christmas gift. Nespresso supplies free postage paid bags to recycle the pods. The coffee is delicious and a great treat for me.
Written by a customer while visiting influenster.com