Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,219 Reviews)
Rating breakdown 3,219 reviews
5 Stars
2,001
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
1
DO NOT BUY THIS MACHINE
on March 2, 2022
Posted by: shadindin
from San Francisco, CA
I rarely use this machine, typically for guests, but after about 10 cups, it starts a blinking orange light and stops working. I have probably spent a total of 3 hours on the phone troubleshooting. They replaced the first machine only to have the same issue happen again. I can only surmise that it's the machine, and my only option at this point is to get another fault machine that is no longer under warranty (yes, even though they replaced my first under warranty, the replacement machine evidently is under the same warranty - which has expired). Just don't buy this machine. If you purchase one, go for the original models, the Vertuo series clearly has design flaws.
No, I would not recommend this to a friend.
Response from Nespresso USABy Beth P., Customer Service, March 3, 2022
Hi shadindin, we're disappointed to hear about the issues you've experienced with your Vertuo Next. We would be happy to further assist and find a solution for you. Please do not hesitate to contact us at 1-800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Amazing coffee machine! I
on March 1, 2022
Posted by: sophiea9f74
[This review was collected as part of a promotion.] Amazing coffee machine! I tried it out and the coffee was tasty! I was very pleased with the quality and can’t wait to try out the other coffees!
Written by a customer while visiting Nespresso USA
Customer Rating
5
I love my Nespresso
on March 1, 2022
Posted by: whitkris
I love my Nespresso machine! My only hesitation with switching to the Nespresso was that the coffee pods are expensive. But I found a refillable option online and it works great with the machine. I love that it makes a single shot, double shot, full cup of coffee or even a carafe. With the aeroccino milk frother, I can make hot lattes or iced coffee with cold foam. It saves me money because I can make coffee shop style drinks at home. Nespresso Vertuo Next Coffee And Espresso Machine
Written by a customer while visiting influenster.com
Customer Rating
1
It’s problem
on March 1, 2022
Posted by: MJ
from Boston
I bought it for 2021 Thanksgiving, so I'm worried that it will break down again due to multiple problems in a month
I used the original machine well for 10 years and it broke down, so I switched to the virtual machine, but I regret it
I used the original machine well for 10 years and it broke down, so I switched to the virtual machine, but I regret it
I bought it for 2021 Thanksgiving, so I'm worried that it will break down again due to multiple problems in a month
I'm upset that I have to buy the machine again.
I'm upset that I have to buy the machine again.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, March 2, 2022
Thank you for your review. We share your disappointment that you've experienced multiple issues with your Nespresso machine since November of 2021. We're happy to provide lifetime troubleshooting support and the VertuoNext machine comes with a one-year warranty covered through Nespresso. We feel confident we can help resolve the issues you've experienced with prompt and comprehensive troubleshooting assistance by phone. Please call at your earliest convenience. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Omg. This takes your
on February 28, 2022
Posted by: emilyh3533
Omg. This takes your coffee to the next level. I love that you can make coffee or espresso. I have gotten 5 people to purchase after trying mine. 10/10 love so much.
Written by a customer while visiting influenster.com
Customer Rating
5
I LOVE my nespresso
on February 28, 2022
Posted by: Anonymous
I LOVE my nespresso and all of the pods I have tried too. The coffee is great my only complaint is that it does not come out very hot. I know a lot of others have had difficulties with the machine but I have not. I would recommend this product to others!
Written by a customer while visiting influenster.com
Customer Rating
1
AVOID AT ALL COSTS
on February 28, 2022
Posted by: Spun as much as pod
from New York
Was given the machine as a Christmas gift. Worked okay for a month. Now it won't even turn on. Wasted a sleeve of pods trying to trouble shoot. Spoke to Nespresso two weeks ago about the issue. They had no idea what the problem was either. After a two hour chat conversation, was told they couldn't issue a replacement through chat, so had to wait for a call. Had the phone call and associate seemed interested in fixing the issue, said i'd be sent a replacement machine in 5-7 business days. 7 business days later back to chat to ask for an update. No record in the system of the replacement ever being noted or sent. So, we're starting all over again, yay. Can order if you'd like, though can confirm there's a real chance you get a machine that breaks in a month and spend another month trying to get a replacement machine there's no guarantee will even work...Maybe try the competitor that can't be named for this to be published? Had one of theirs 5+ years without an issue, would still have my morning coffee if I hadn't thought i was "upgrading" to Nespresso. Shame on me.
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia R., Customer Service, March 1, 2022
Thank you for your review, Eric. We're sorry to learn you were disappointed with your Christmas gift, especially as a loyal Nespresso customer. Your replacement machine is on the way and expected to be delivered within 7 business days. We're confident you'll be enjoying your favorite Nespresso selections soon. Should you have any additional questions, comments, or concerns, we're at your service via our toll-free number 24/7.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Its a greater product
on February 27, 2022
Posted by: Anonymous
Its a greater product it makrs gtrat drinks i would buy it its really a great oroduct i think it woukd be grreat to have and use
Written by a customer while visiting influenster.com