Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,215 Reviews)
Rating breakdown 3,215 reviews
5 Stars
1,997
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
1
Do not buy this model
on March 3, 2022
Posted by: Jess225
from Oak Lawn, IL
This is the second machine I’ve bought in this exact model. The first machine stopped brewing and chooses when it wants to work. Nespresso had actually taken this machine in and told me there was really nothing wrong with it. Whatever. I had bought another machine in the meantime while this one was being looked at. The new machine leaks water out of the top along the side where the machine closes. The coffee also leaks out from somewhere in the front during brewing so half of my coffee goes to waste. These machine should have been recalled or pulled completely. It’s such a shame they continue to sell it.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, Customer Service, March 4, 2022
Thank you for your review, Jessica. We are dismayed to learn of your disappointing experience with 2 of Nespresso Vertuo Next machines. We are delighted to inform you, Nespresso machines have at least a one-year warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465. Please don’t hesitate to contact us, we’re available 24 hours a day and 7 days a week at your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Finicky
on March 3, 2022
Posted by: Gloria
from Orange county, California
I bought this a few months ago and I wish I would’ve returned it. Closing it is really difficult. This never happened with any of the other machines I have had. Sometimes the water doesn’t go through but ends up in the capsule dispenser. A huge hot mess. I am so disappointed because normally Nespresso makes a great machine but not this time!!! Don’t buy the machine try another one.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, Customer Service, March 4, 2022
Thank you for your review, Gloria. We are dismayed to learn you’re experiencing issues with your Vertuo Next machine. We understand your frustration, our machines have at least a one-year warranty and a lifetime of troubleshooting, via our toll-free number 800-562-1465. We would be happy to offer you troubleshooting assistance, we are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Wait for the NEXT machine (its a pun)
on March 2, 2022
Posted by: DrDoubleH
from Ca
Big Fan of the coffee and Ive been with nesspresso for years. But AVOID the vertuo next machine. Its poorly designed and WILL stop
working and start leaking coffee everywhere. Even with scheduled cleaning and descaling. I am literally on my 4th machine (was trying other makers like delonghi and breville to see if they would last better; spoiler alert, they dont).
working and start leaking coffee everywhere. Even with scheduled cleaning and descaling. I am literally on my 4th machine (was trying other makers like delonghi and breville to see if they would last better; spoiler alert, they dont).
No, I would not recommend this to a friend.
Response from Nespresso USABy Beth P., Customer Service, March 3, 2022
Hi Dr. Double H, we're disappointed to hear about the issues you've experienced with your Vertuo Next. We are pleased to offer comprehensive troubleshooting as well as in and out of warranty options for your machine. Please do not hesitate to contact us at 1-800-562-1465. We will be happy to assist.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Bought in July 2021 stopped working in Jan 2022
on March 2, 2022
Posted by: Raj66
from Tampa, FL
I am very disappointed. It makes great coffee but i was surprised that it stopped working. This machine is not inexpensive and i expected more.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, Customer Service, March 4, 2022
Thank you for your review, Raj. We're dismayed to learn that your Vertuo Next machine has stopped working. We are pleased to offer comprehensive troubleshooting as well as in and out of warranty options for your machine. Please do not hesitate to contact us at 1-800-562-1465. We will be happy to assist.
Written by a customer while visiting Nespresso USA
Customer Rating
1
DO NOT BUY THIS MACHINE
on March 2, 2022
Posted by: shadindin
from San Francisco, CA
I rarely use this machine, typically for guests, but after about 10 cups, it starts a blinking orange light and stops working. I have probably spent a total of 3 hours on the phone troubleshooting. They replaced the first machine only to have the same issue happen again. I can only surmise that it's the machine, and my only option at this point is to get another fault machine that is no longer under warranty (yes, even though they replaced my first under warranty, the replacement machine evidently is under the same warranty - which has expired). Just don't buy this machine. If you purchase one, go for the original models, the Vertuo series clearly has design flaws.
No, I would not recommend this to a friend.
Response from Nespresso USABy Beth P., Customer Service, March 3, 2022
Hi shadindin, we're disappointed to hear about the issues you've experienced with your Vertuo Next. We would be happy to further assist and find a solution for you. Please do not hesitate to contact us at 1-800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Amazing coffee machine! I
on March 1, 2022
Posted by: sophiea9f74
[This review was collected as part of a promotion.] Amazing coffee machine! I tried it out and the coffee was tasty! I was very pleased with the quality and can’t wait to try out the other coffees!
Written by a customer while visiting Nespresso USA
Customer Rating
5
I love my Nespresso
on March 1, 2022
Posted by: whitkris
I love my Nespresso machine! My only hesitation with switching to the Nespresso was that the coffee pods are expensive. But I found a refillable option online and it works great with the machine. I love that it makes a single shot, double shot, full cup of coffee or even a carafe. With the aeroccino milk frother, I can make hot lattes or iced coffee with cold foam. It saves me money because I can make coffee shop style drinks at home. Nespresso Vertuo Next Coffee And Espresso Machine
Written by a customer while visiting influenster.com
Customer Rating
1
It’s problem
on March 1, 2022
Posted by: MJ
from Boston
I bought it for 2021 Thanksgiving, so I'm worried that it will break down again due to multiple problems in a month
I used the original machine well for 10 years and it broke down, so I switched to the virtual machine, but I regret it
I used the original machine well for 10 years and it broke down, so I switched to the virtual machine, but I regret it
I bought it for 2021 Thanksgiving, so I'm worried that it will break down again due to multiple problems in a month
I'm upset that I have to buy the machine again.
I'm upset that I have to buy the machine again.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, March 2, 2022
Thank you for your review. We share your disappointment that you've experienced multiple issues with your Nespresso machine since November of 2021. We're happy to provide lifetime troubleshooting support and the VertuoNext machine comes with a one-year warranty covered through Nespresso. We feel confident we can help resolve the issues you've experienced with prompt and comprehensive troubleshooting assistance by phone. Please call at your earliest convenience. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA