Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,219 Reviews)
Rating breakdown 3,219 reviews
5 Stars
2,001
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
2
Unreliable
on March 4, 2022
Posted by: eug
from New York, NY
Well, I'm on my 3rd machine now.
The first one stopped reading capsules and was blinking yellow light with "unrecognized capsule" error, although I only buy native capsules form Nespresso site and do maintenance and de-scaling regularly. Wasted 5 capsules trying different workarounds. Did factory reset and it fixed a problem for few days and then problem came back again this time for good and factory reset no longer fixed the issue. I contacted Nespresso and after 1 hour on the call and troubleshooting they sent me a new machine, which arrived broken. There was unnatural rattling sound while brewing (like something was loose inside) and it was more loud then usual. Called Nespresso again and was sent another replacement, which so far works fine, but my warranty expired (they don't extend warranty for replacements) , if this one breaks I'm afraid I will have to discard it. Very unreliable machine.
The first one stopped reading capsules and was blinking yellow light with "unrecognized capsule" error, although I only buy native capsules form Nespresso site and do maintenance and de-scaling regularly. Wasted 5 capsules trying different workarounds. Did factory reset and it fixed a problem for few days and then problem came back again this time for good and factory reset no longer fixed the issue. I contacted Nespresso and after 1 hour on the call and troubleshooting they sent me a new machine, which arrived broken. There was unnatural rattling sound while brewing (like something was loose inside) and it was more loud then usual. Called Nespresso again and was sent another replacement, which so far works fine, but my warranty expired (they don't extend warranty for replacements) , if this one breaks I'm afraid I will have to discard it. Very unreliable machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason B., Customer Service, March 5, 2022
Hello, and thank you for your review. We are disappointed to hear about the experience you have had with your machine. Every machine comes with up to a one year warranty and a lifetime of troubleshooting support. Should you need any assistance from us in the future, our machine experts can be reached at 800.562.1465.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Nespresso service outweighs machine issues
on March 4, 2022
Posted by: Portwind
from Naples Fl
This is my 2 Nespresso machine. The first became noisy but worked till I replaced it. This model looks great but has had a few brewing issues over time. The first was resolved by customer care over the phone but a a few months later it stopped brewing. It would clean using the triple click but not brew. Late on a Sunday night a customer care rep went through the diagnostics with me and simply said “ I’ll send you another machine. Retrun this after receiving new one. Which would you like……” had new machine in a week and was sent a sleeve of my choice of coffee for my trouble. This company is super. A coffee maker is an inexpensive machine. The company is super.
I would recommend this to a friend!
Response from Nespresso USABy Jason B., Customer Service, March 5, 2022
Thank you for your review, and we are happy to hear that our team was able to assist you!
Written by a customer while visiting Nespresso USA
Customer Rating
1
This Machine Is A Nightmare
on March 4, 2022
Posted by: DH
from Snoqualmie WA
I am literally on my 5th machine. Yes, that is correct. Customer service has been great but when you get up in the AM expecting a cup of coffee, a flashing yellow light saying it is not going to happen is NOT what you want. This product makes great coffee when it works but otherwise is a disaster
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason B., Customer Service, March 5, 2022
Hello. We are disappointed to hear about the experience you have had with your Vertuo Next. Give us a call at 800.562.1465, and one of our machine experts would be happy to assist you in seeing if there is anything else we can do to resolve this issue for you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love it!
on March 3, 2022
Posted by: Tiff
from Illinois
I bought my Vertuo Next about 3 weeks ago and it has been working FLAWLESS!! I love this machine, it can a bit loud but it’s only for a few seconds. I love the different flavors they offer, also the milk frother is to notch.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Do not buy this model
on March 3, 2022
Posted by: Jess225
from Oak Lawn, IL
This is the second machine I’ve bought in this exact model. The first machine stopped brewing and chooses when it wants to work. Nespresso had actually taken this machine in and told me there was really nothing wrong with it. Whatever. I had bought another machine in the meantime while this one was being looked at. The new machine leaks water out of the top along the side where the machine closes. The coffee also leaks out from somewhere in the front during brewing so half of my coffee goes to waste. These machine should have been recalled or pulled completely. It’s such a shame they continue to sell it.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, Customer Service, March 4, 2022
Thank you for your review, Jessica. We are dismayed to learn of your disappointing experience with 2 of Nespresso Vertuo Next machines. We are delighted to inform you, Nespresso machines have at least a one-year warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465. Please don’t hesitate to contact us, we’re available 24 hours a day and 7 days a week at your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Finicky
on March 3, 2022
Posted by: Gloria
from Orange county, California
I bought this a few months ago and I wish I would’ve returned it. Closing it is really difficult. This never happened with any of the other machines I have had. Sometimes the water doesn’t go through but ends up in the capsule dispenser. A huge hot mess. I am so disappointed because normally Nespresso makes a great machine but not this time!!! Don’t buy the machine try another one.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, Customer Service, March 4, 2022
Thank you for your review, Gloria. We are dismayed to learn you’re experiencing issues with your Vertuo Next machine. We understand your frustration, our machines have at least a one-year warranty and a lifetime of troubleshooting, via our toll-free number 800-562-1465. We would be happy to offer you troubleshooting assistance, we are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Wait for the NEXT machine (its a pun)
on March 2, 2022
Posted by: DrDoubleH
from Ca
Big Fan of the coffee and Ive been with nesspresso for years. But AVOID the vertuo next machine. Its poorly designed and WILL stop
working and start leaking coffee everywhere. Even with scheduled cleaning and descaling. I am literally on my 4th machine (was trying other makers like delonghi and breville to see if they would last better; spoiler alert, they dont).
working and start leaking coffee everywhere. Even with scheduled cleaning and descaling. I am literally on my 4th machine (was trying other makers like delonghi and breville to see if they would last better; spoiler alert, they dont).
No, I would not recommend this to a friend.
Response from Nespresso USABy Beth P., Customer Service, March 3, 2022
Hi Dr. Double H, we're disappointed to hear about the issues you've experienced with your Vertuo Next. We are pleased to offer comprehensive troubleshooting as well as in and out of warranty options for your machine. Please do not hesitate to contact us at 1-800-562-1465. We will be happy to assist.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Bought in July 2021 stopped working in Jan 2022
on March 2, 2022
Posted by: Raj66
from Tampa, FL
I am very disappointed. It makes great coffee but i was surprised that it stopped working. This machine is not inexpensive and i expected more.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, Customer Service, March 4, 2022
Thank you for your review, Raj. We're dismayed to learn that your Vertuo Next machine has stopped working. We are pleased to offer comprehensive troubleshooting as well as in and out of warranty options for your machine. Please do not hesitate to contact us at 1-800-562-1465. We will be happy to assist.
Written by a customer while visiting Nespresso USA