Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,215 Reviews)
Rating breakdown 3,215 reviews
5 Stars
1,997
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
5
I absolutely love my
on March 5, 2022
Posted by: shelbyrx1994
I absolutely love my Nespresso machine. It’s super important to keep it cleaned but when you keep up with the maintenance it makes some good coffee! Super easy - just put in the pod and you have an espresso shot in seconds.
Written by a customer while visiting influenster.com
Customer Rating
5
Love the Nespresso Vertuo
on March 5, 2022
Posted by: lanalicious
[This review was collected as part of a promotion.] Love the Nespresso Vertuo Next. It makes the best coffee and espresso. I love that it makes the coffee with “crema”. That’s how you know it’s good stuff! I also like the little function where when you open the machine, it automatically places the used pod in a small interior holder to be disposed of later when it’s full. I’m giving my mini keurig to my sister. I don’t even care to go to starbucks anymore.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Cost/Space/Quality Balance
on March 5, 2022
Posted by: Mav000
from New York, NY
This fits perfectly within my near-zero kitchen countertop space (NY Apt). Not so costly to feel bad if I upgraded the unit when I eventually move. And the espresso/coffee is good, strong, to my taste. I wanted to cut out spending so much per cup at the nearby cafes, so spending a lot on a higher end at-home unit would have just transferred the cost. For now this is a perfect fit.
I would recommend this to a friend!
Response from Nespresso USABy Nisha B, Customer Service , March 7, 2022
Hi Mav000, Thank you for your review. We are thrilled to learn you are enjoying your Vertuo Next. We recommend running a priming cycle once a week through your machine, to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love It!!!
on March 5, 2022
Posted by: Mom4football52
from Newton, Iowa
I use my everyday to make a double espresso for an iced mocha! Works great and very easy to operate- just turn it on, put in the pod, close, and start! ❤️
I would recommend this to a friend!
Response from Nespresso USABy Nisha B, Customer Service, March 7, 2022
Hi, Thank you for your review. We are thrilled to learn you are enjoying your Vertuo Next. We recommend running a priming cycle once a week through your machine, to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Unreliable
on March 4, 2022
Posted by: eug
from New York, NY
Well, I'm on my 3rd machine now.
The first one stopped reading capsules and was blinking yellow light with "unrecognized capsule" error, although I only buy native capsules form Nespresso site and do maintenance and de-scaling regularly. Wasted 5 capsules trying different workarounds. Did factory reset and it fixed a problem for few days and then problem came back again this time for good and factory reset no longer fixed the issue. I contacted Nespresso and after 1 hour on the call and troubleshooting they sent me a new machine, which arrived broken. There was unnatural rattling sound while brewing (like something was loose inside) and it was more loud then usual. Called Nespresso again and was sent another replacement, which so far works fine, but my warranty expired (they don't extend warranty for replacements) , if this one breaks I'm afraid I will have to discard it. Very unreliable machine.
The first one stopped reading capsules and was blinking yellow light with "unrecognized capsule" error, although I only buy native capsules form Nespresso site and do maintenance and de-scaling regularly. Wasted 5 capsules trying different workarounds. Did factory reset and it fixed a problem for few days and then problem came back again this time for good and factory reset no longer fixed the issue. I contacted Nespresso and after 1 hour on the call and troubleshooting they sent me a new machine, which arrived broken. There was unnatural rattling sound while brewing (like something was loose inside) and it was more loud then usual. Called Nespresso again and was sent another replacement, which so far works fine, but my warranty expired (they don't extend warranty for replacements) , if this one breaks I'm afraid I will have to discard it. Very unreliable machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason B., Customer Service, March 5, 2022
Hello, and thank you for your review. We are disappointed to hear about the experience you have had with your machine. Every machine comes with up to a one year warranty and a lifetime of troubleshooting support. Should you need any assistance from us in the future, our machine experts can be reached at 800.562.1465.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Nespresso service outweighs machine issues
on March 4, 2022
Posted by: Portwind
from Naples Fl
This is my 2 Nespresso machine. The first became noisy but worked till I replaced it. This model looks great but has had a few brewing issues over time. The first was resolved by customer care over the phone but a a few months later it stopped brewing. It would clean using the triple click but not brew. Late on a Sunday night a customer care rep went through the diagnostics with me and simply said “ I’ll send you another machine. Retrun this after receiving new one. Which would you like……” had new machine in a week and was sent a sleeve of my choice of coffee for my trouble. This company is super. A coffee maker is an inexpensive machine. The company is super.
I would recommend this to a friend!
Response from Nespresso USABy Jason B., Customer Service, March 5, 2022
Thank you for your review, and we are happy to hear that our team was able to assist you!
Written by a customer while visiting Nespresso USA
Customer Rating
1
This Machine Is A Nightmare
on March 4, 2022
Posted by: DH
from Snoqualmie WA
I am literally on my 5th machine. Yes, that is correct. Customer service has been great but when you get up in the AM expecting a cup of coffee, a flashing yellow light saying it is not going to happen is NOT what you want. This product makes great coffee when it works but otherwise is a disaster
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason B., Customer Service, March 5, 2022
Hello. We are disappointed to hear about the experience you have had with your Vertuo Next. Give us a call at 800.562.1465, and one of our machine experts would be happy to assist you in seeing if there is anything else we can do to resolve this issue for you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love it!
on March 3, 2022
Posted by: Tiff
from Illinois
I bought my Vertuo Next about 3 weeks ago and it has been working FLAWLESS!! I love this machine, it can a bit loud but it’s only for a few seconds. I love the different flavors they offer, also the milk frother is to notch.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA