Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,219 Reviews)
Rating breakdown 3,219 reviews
5 Stars
2,001
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
1
always having issues
on March 7, 2022
Posted by: ACM123
from Fort Lauderdale, FL
I purchased this and they claim that the descaling is only once every few months and its not. Its much more often and always when i am running late.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Stopped working after 3 months
on March 7, 2022
Posted by: Al
from charlotte
Love the coffee, however the machine sadly stopped working after 3 months of purchase. Tried making coffee, normal light, sound went on, and then an orange flashing light. We tried descaling, cleaning, water cycles, and everything recommended off their website, but it did not fix it. We are getting a replacement however I am now worried about the replacement breaking after a few months. Also wasted a bunch of coffee pods while trying to get the old one working. I would not recommend purchasing this machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Customer Service, March 10, 2022
Thank you for your review. We are dismayed to learn the Vertuo Next machine has not met your expectations. We recommend running a rinse cycle once a week, to keep the brewing consistent and the coffee tasting as it should. If you ever need assistance with your Vertuo Next machine, please do not hesitate to contact us through our toll-free number 1-800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Stop working within a year
on March 7, 2022
Posted by: Mia
The machine stopped working within 1 year. It will blink orange light twice and coffee won't come out. First tried to fix it following manuals including cleaning and descaling. Worked for only 2 pods. Then contact customer service and was on the phone with a machine specialist for 40 min. Basically they just asked you to reset the machine and clean it. Worked for another 2 pods. Then the orange light came back.
No, I would not recommend this to a friend.
Response from Nespresso USABy Customer Service, March 10, 2022
Thank you for your review. We are dismayed to learn the Vertuo Next machine has not met your expectations. We recommend running a rinse cycle once a week, to keep the brewing consistent and the coffee tasting as it should. If you ever need assistance with your Vertuo Next machine, please do not hesitate to contact us through our toll-free number 1-800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Small profile machine that does the job
on March 6, 2022
Posted by: Happy User
from Wilton, CT
My husband was skeptical and now uses this device daily. It is easy, quick and performs as it should for coffee. The rating on this device could be a five but for the Bluetooth connection that does not work. It would be better if Nespresso eliminated it and lowered the price! Then the machine would win a straight Five Star rating!
I would recommend this to a friend!
Response from Nespresso USABy Nisha B, Customer Service, March 7, 2022
Hi. Thank you for your review. We are thrilled to learn you are enjoying your Vertuo Next machine And Aeroccino Milk Frother. We recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next and Aeroccino Milk Frother, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
I absolutely love my
on March 5, 2022
Posted by: shelbyrx1994
I absolutely love my Nespresso machine. It’s super important to keep it cleaned but when you keep up with the maintenance it makes some good coffee! Super easy - just put in the pod and you have an espresso shot in seconds.
Written by a customer while visiting influenster.com
Customer Rating
5
Love the Nespresso Vertuo
on March 5, 2022
Posted by: lanalicious
[This review was collected as part of a promotion.] Love the Nespresso Vertuo Next. It makes the best coffee and espresso. I love that it makes the coffee with “crema”. That’s how you know it’s good stuff! I also like the little function where when you open the machine, it automatically places the used pod in a small interior holder to be disposed of later when it’s full. I’m giving my mini keurig to my sister. I don’t even care to go to starbucks anymore.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Cost/Space/Quality Balance
on March 5, 2022
Posted by: Mav000
from New York, NY
This fits perfectly within my near-zero kitchen countertop space (NY Apt). Not so costly to feel bad if I upgraded the unit when I eventually move. And the espresso/coffee is good, strong, to my taste. I wanted to cut out spending so much per cup at the nearby cafes, so spending a lot on a higher end at-home unit would have just transferred the cost. For now this is a perfect fit.
I would recommend this to a friend!
Response from Nespresso USABy Nisha B, Customer Service , March 7, 2022
Hi Mav000, Thank you for your review. We are thrilled to learn you are enjoying your Vertuo Next. We recommend running a priming cycle once a week through your machine, to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love It!!!
on March 5, 2022
Posted by: Mom4football52
from Newton, Iowa
I use my everyday to make a double espresso for an iced mocha! Works great and very easy to operate- just turn it on, put in the pod, close, and start! ❤️
I would recommend this to a friend!
Response from Nespresso USABy Nisha B, Customer Service, March 7, 2022
Hi, Thank you for your review. We are thrilled to learn you are enjoying your Vertuo Next. We recommend running a priming cycle once a week through your machine, to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA