Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,215 Reviews)
Rating breakdown 3,215 reviews
5 Stars
1,997
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
4
If you like strong
on March 8, 2022
Posted by: deniseinla
If you like strong coffee, get this machine. 4 stars for me because it took a while and many orders to find pods i really like. Once you find your flavors, you’re golden ‘ also i know a lot of people complain that their machine stopped working, I’ve had my very next for over a year and not one single problem with it.
Written by a customer while visiting influenster.com
Customer Rating
5
I absolutely love love
on March 8, 2022
Posted by: ashley_lomeli_mendo_2849
I absolutely love love my Nespresso machine. These coffee’s are just so yummy. I would choose Nespresso coffee over Starbucks! It’s that yumm…. Must buy!
Written by a customer while visiting influenster.com
Customer Rating
1
We loved our Nespresso Virtuo BUT
on March 8, 2022
Posted by: Debrzog
from Dallas,TX
But it died after 3 years and we were excited to try the Virtuo next. It seems to work OK, BUT the coffee comes out Luke warm. We have only had it a few days but if we can't fix this we will take it back. How do we get the coffee to be piping hot?
No, I would not recommend this to a friend.
Response from Nespresso USABy Savoeurn D., Customer Service, March 9, 2022
Thank you for your review. We certainly want your Nespresso experience to be special and exactly to your satisfaction. Nespresso machines are designed to brew each blend to the specific programmed temperature that is best suited to that blend, as defined by Nespresso Coffee Experts. Quality is important to us, so the coffee brews to its ideal temperature without burning. Please bear in mind that added cold milk and sweeteners can decrease the temperature of the drink. We have some tips to help prepare a hotter beverage to increase your overall enjoyment:
• Use hot water to preheat the cup to keep the coffee hotter longer.
• Make sure the size of cup you are using matches the size of the blend. A small espresso poured into a large mug, for example, will cool down very quickly.
• Clean the brew unit by running the Clean Cycle at least once a week. This also helps eliminate coffee grounds build up within the brew unit.
• Descale the machine. Scale build-up can interfere with proper heating and can also affect the taste and brew time of the coffee. We recommend descaling your machine every three months or 300 capsules, whichever comes first.
The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
• Use hot water to preheat the cup to keep the coffee hotter longer.
• Make sure the size of cup you are using matches the size of the blend. A small espresso poured into a large mug, for example, will cool down very quickly.
• Clean the brew unit by running the Clean Cycle at least once a week. This also helps eliminate coffee grounds build up within the brew unit.
• Descale the machine. Scale build-up can interfere with proper heating and can also affect the taste and brew time of the coffee. We recommend descaling your machine every three months or 300 capsules, whichever comes first.
The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Do not buy!
on March 7, 2022
Posted by: Tobi
Just google ‘Vertuo Next Leaking’ - the internet is full of complaints. Obviously, these machines have a design flaw but Nespresso don’t care: very conveniently for them, my machine broke down two weeks after the meager 1-year warranty.
No, I would not recommend this to a friend.
Response from Nespresso USABy Customer Service, March 10, 2022
Thank you for your review. We are dismayed to learn the Vertuo Next machine has not met your expectations. We recommend running a rinse cycle once a week, to keep the brewing consistent and the coffee tasting as it should. If you ever need assistance with your Vertuo Next machine, please do not hesitate to contact us through our toll-free number 1-800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
always having issues
on March 7, 2022
Posted by: ACM123
from Fort Lauderdale, FL
I purchased this and they claim that the descaling is only once every few months and its not. Its much more often and always when i am running late.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Stopped working after 3 months
on March 7, 2022
Posted by: Al
from charlotte
Love the coffee, however the machine sadly stopped working after 3 months of purchase. Tried making coffee, normal light, sound went on, and then an orange flashing light. We tried descaling, cleaning, water cycles, and everything recommended off their website, but it did not fix it. We are getting a replacement however I am now worried about the replacement breaking after a few months. Also wasted a bunch of coffee pods while trying to get the old one working. I would not recommend purchasing this machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Customer Service, March 10, 2022
Thank you for your review. We are dismayed to learn the Vertuo Next machine has not met your expectations. We recommend running a rinse cycle once a week, to keep the brewing consistent and the coffee tasting as it should. If you ever need assistance with your Vertuo Next machine, please do not hesitate to contact us through our toll-free number 1-800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Stop working within a year
on March 7, 2022
Posted by: Mia
The machine stopped working within 1 year. It will blink orange light twice and coffee won't come out. First tried to fix it following manuals including cleaning and descaling. Worked for only 2 pods. Then contact customer service and was on the phone with a machine specialist for 40 min. Basically they just asked you to reset the machine and clean it. Worked for another 2 pods. Then the orange light came back.
No, I would not recommend this to a friend.
Response from Nespresso USABy Customer Service, March 10, 2022
Thank you for your review. We are dismayed to learn the Vertuo Next machine has not met your expectations. We recommend running a rinse cycle once a week, to keep the brewing consistent and the coffee tasting as it should. If you ever need assistance with your Vertuo Next machine, please do not hesitate to contact us through our toll-free number 1-800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Small profile machine that does the job
on March 6, 2022
Posted by: Happy User
from Wilton, CT
My husband was skeptical and now uses this device daily. It is easy, quick and performs as it should for coffee. The rating on this device could be a five but for the Bluetooth connection that does not work. It would be better if Nespresso eliminated it and lowered the price! Then the machine would win a straight Five Star rating!
I would recommend this to a friend!
Response from Nespresso USABy Nisha B, Customer Service, March 7, 2022
Hi. Thank you for your review. We are thrilled to learn you are enjoying your Vertuo Next machine And Aeroccino Milk Frother. We recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next and Aeroccino Milk Frother, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA