Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,219 Reviews)
Rating breakdown 3,219 reviews
5 Stars
2,001
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
1
Fail often
on March 9, 2022
Posted by: Sasquatch58
from Albuquerque NM
I'm now waiting for my fifth Nespresso machine. I received one as a gift a little over 14 months ago and four have failed. While Nespresso has graciously replaced each one, I'm tired of dealing with failed machines.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison T., Customer Service, March 10, 2022
Thank you for your review. We're confident that we can find a solution to your concerns. Please call 800-562-1465 for assistance. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
too unreliable to be of value
on March 9, 2022
Posted by: cgt
from NorCal
This machine has only lasted a few months for me before failing. Sounds like a broken piece in the head as it spins.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison T., Customer Service, March 10, 2022
Thank you for your review. All machines come with a one year warranty and a lifetime of troubleshooting assistance. If you ever need support with any Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Decent coffee, unreliable machine
on March 9, 2022
Posted by: Tharme1969
from Detroit, MI
Avoid the Next, stick with regular Virtuo machine. It leaks from the top, and there's grounds in my cup which I've never experienced with a Nespresso machine before.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison T., Customer Service, March 10, 2022
Thank you for your review. If you ever need assistance with your Vertuo Next machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Loved it at first
on March 9, 2022
Posted by: Nick
from Waterloo, IA
We loved it when we got it. It lasted about a year, customer service sent us a free replacement after trying to troubleshoot over the phone. Now the replacement is messing up in under a year. Great and fun machine when it works. But sadly, it doesn't work very well…
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison T., Customer Service, March 10, 2022
Thank you for your review. We're disappointed to hear this. We are available through our toll-free number if you need assistance with your replacement Vertuo Next, 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
4
If you like strong
on March 8, 2022
Posted by: deniseinla
If you like strong coffee, get this machine. 4 stars for me because it took a while and many orders to find pods i really like. Once you find your flavors, you’re golden ‘ also i know a lot of people complain that their machine stopped working, I’ve had my very next for over a year and not one single problem with it.
Written by a customer while visiting influenster.com
Customer Rating
5
I absolutely love love
on March 8, 2022
Posted by: ashley_lomeli_mendo_2849
I absolutely love love my Nespresso machine. These coffee’s are just so yummy. I would choose Nespresso coffee over Starbucks! It’s that yumm…. Must buy!
Written by a customer while visiting influenster.com
Customer Rating
1
We loved our Nespresso Virtuo BUT
on March 8, 2022
Posted by: Debrzog
from Dallas,TX
But it died after 3 years and we were excited to try the Virtuo next. It seems to work OK, BUT the coffee comes out Luke warm. We have only had it a few days but if we can't fix this we will take it back. How do we get the coffee to be piping hot?
No, I would not recommend this to a friend.
Response from Nespresso USABy Savoeurn D., Customer Service, March 9, 2022
Thank you for your review. We certainly want your Nespresso experience to be special and exactly to your satisfaction. Nespresso machines are designed to brew each blend to the specific programmed temperature that is best suited to that blend, as defined by Nespresso Coffee Experts. Quality is important to us, so the coffee brews to its ideal temperature without burning. Please bear in mind that added cold milk and sweeteners can decrease the temperature of the drink. We have some tips to help prepare a hotter beverage to increase your overall enjoyment:
• Use hot water to preheat the cup to keep the coffee hotter longer.
• Make sure the size of cup you are using matches the size of the blend. A small espresso poured into a large mug, for example, will cool down very quickly.
• Clean the brew unit by running the Clean Cycle at least once a week. This also helps eliminate coffee grounds build up within the brew unit.
• Descale the machine. Scale build-up can interfere with proper heating and can also affect the taste and brew time of the coffee. We recommend descaling your machine every three months or 300 capsules, whichever comes first.
The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
• Use hot water to preheat the cup to keep the coffee hotter longer.
• Make sure the size of cup you are using matches the size of the blend. A small espresso poured into a large mug, for example, will cool down very quickly.
• Clean the brew unit by running the Clean Cycle at least once a week. This also helps eliminate coffee grounds build up within the brew unit.
• Descale the machine. Scale build-up can interfere with proper heating and can also affect the taste and brew time of the coffee. We recommend descaling your machine every three months or 300 capsules, whichever comes first.
The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Do not buy!
on March 7, 2022
Posted by: Tobi
Just google ‘Vertuo Next Leaking’ - the internet is full of complaints. Obviously, these machines have a design flaw but Nespresso don’t care: very conveniently for them, my machine broke down two weeks after the meager 1-year warranty.
No, I would not recommend this to a friend.
Response from Nespresso USABy Customer Service, March 10, 2022
Thank you for your review. We are dismayed to learn the Vertuo Next machine has not met your expectations. We recommend running a rinse cycle once a week, to keep the brewing consistent and the coffee tasting as it should. If you ever need assistance with your Vertuo Next machine, please do not hesitate to contact us through our toll-free number 1-800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!
Written by a customer while visiting Nespresso USA