Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,219 Reviews)
Rating breakdown 3,219 reviews
5 Stars
2,001
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
2
Great while it lasted
on March 12, 2022
Posted by: FAQ
from Los Angeles, CA
The machine worked great for the first month; after that, it went downhill. The device was releasing cold water. After that, the machine will finish the entire water tank without stopping.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, March 14, 2022
Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso machine. The VertuoNext machine comes with a one-year warranty and we're happy to offer lifetime troubleshooting support. Based on what you have described, the machine may be stuck in descaling mode. You can find and follow How-To videos on the Nespresso website to exit descaling mode. We feel confident we can help resolve the issue you've mentioned with prompt and comprehensive troubleshooting assistance by phone. Please call at your earliest convenience. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
3
I loved this product
on March 12, 2022
Posted by: rachelw9
I loved this product for the 3 months it worked.. it makes great coffee! However, after only 3 months the machine broke and would not work anymore. Luckily it was under warranty still so I was able to get a new one but really 3 months.. I’d brew 1-2 cups a day and the machine couldn’t handle… needs to be better quality for the price
Written by a customer while visiting influenster.com
Customer Rating
1
3rd replacement is now breaking
on March 11, 2022
Posted by: Annoyed
from Denver CO
Super super disappointed with this machine. I have had 3 different replacement machines sent to me in the past 6 months. I would like to give nespresso credit for good service, but they really just need to pull this machine off the market and figure out the problem. We spend large amounts of money on their coffee monthly, and a non-working machine this morning didn’t start my day out well at all.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, March 14, 2022
Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso machines. We're happy to learn you were able to speak with a Machine Specialist and received a replacement VertuoNext back in September 2021. Please be sure to register the machine's Serial Number if you need any further assistance; we offer lifetime troubleshooting support. Please call at your earliest convenience. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Had for 3 months and water tank is breaking
on March 11, 2022
Posted by: Colescrusade
from Fort Worth Tx
Really loved this machine, but after three months use- the water tank is breaking into pieces and system is having difficulty pulling the water from the tank. CS was nice but no replacement part available. I would preferred a replacement machine all together, but not offered.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service , March 12, 2022
Thank you for your review, Jennifer. We certainly want your Nespresso experience to be special and exactly to your satisfaction. The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Please visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides, or you can speak with a machine expert through our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Terrible Machine, Good Customer Service
on March 10, 2022
Posted by: Matt
from San Diego
First machine broke after 3 months and was replaced. Second machine only lasted a month before failing. Again was replaced, luckily was able to swap to a different machine free of charge. Waiting on this one currently.
Customer service has been helpful and replaced each time, but very frustrating dealing with broken machines, waiting for replacements and wasting pods along the way.
We'll see how this next machine goes...
No, I would not recommend this to a friend.
Response from Nespresso USABy Savoeurn D., Customer Service, March 11, 2022
Thank you for your review, Matt. We’re disappointed to learn that your Vertuo Next was not performing to your expectations. We certainly want your Nespresso experience to be special and exactly to your satisfaction.
We’re happy to see you were able to speak with a Machine Expert and arranged to receive a replacement machine. For best maintenance for your Evoluo, we recommend to always eject the used capsule after every use, run the Clean Cycle once a week to eliminate coffee grounds build up within the brew unit, and descale your machine every three months. All removable spare parts, including the water tank, should be washed by hand at least once a week.
If you need assistance with your new Evoluo machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week.
We’re happy to see you were able to speak with a Machine Expert and arranged to receive a replacement machine. For best maintenance for your Evoluo, we recommend to always eject the used capsule after every use, run the Clean Cycle once a week to eliminate coffee grounds build up within the brew unit, and descale your machine every three months. All removable spare parts, including the water tank, should be washed by hand at least once a week.
If you need assistance with your new Evoluo machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Not the best machine…buy the Vertuo not the Next
on March 10, 2022
Posted by: Mememe23
from Chicago, IL
It makes excellent coffee but… it is difficult to close and brew. I found myself always slamming it. It was a chore to make coffee. You can’t really clean it so the coffee grounds build up (from trying to close it several time each time you want to make coffee). Eventually it broke. Nespresso did replace it but I opted for a different machine. So glad I did!! Got the Vertuo machine and it is night and day. 1000x better.
No, I would not recommend this to a friend.
Response from Nespresso USABy Savoeurn D., Customer Service, March 11, 2022
Thank you for your review. We’re disappointed to learn that your Vertuo Next was not performing to your expectations. Your feedback is of utmost importance to us in monitoring and improving the quality of our products and services we provide. Your comments will be shared with the appropriate team for review.
We understand the importance of a seamless coffee preparation experience and we’re happy to see you were able to speak with a Machine Expert and arranged to receive a replacement machine. For best maintenance for your Vertuo, we recommend to always eject the used capsule after every use, run the Clean Cycle once a week to eliminate coffee grounds build up within the brew unit, and descale your machine every three months. All removable spare parts, including the water tank, should be washed by hand at least once a week.
If you need assistance with your new Vertuo machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week.
We understand the importance of a seamless coffee preparation experience and we’re happy to see you were able to speak with a Machine Expert and arranged to receive a replacement machine. For best maintenance for your Vertuo, we recommend to always eject the used capsule after every use, run the Clean Cycle once a week to eliminate coffee grounds build up within the brew unit, and descale your machine every three months. All removable spare parts, including the water tank, should be washed by hand at least once a week.
If you need assistance with your new Vertuo machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
DO NOT GET THIS MACHINE!
on March 9, 2022
Posted by: SLR7319
from Atlanta
I am on my 3rd machine in less than 10 months and now have to send this one in to be repaired. Disappointed in this model is an understatement. Their customer service is great but they should have put equal effort into R&D before releasing this model. Don't waste your time or money on the Next!
No, I would not recommend this to a friend.
Response from Nespresso USABy Savoeurn D., Customer Service, March 11, 2022
Thank you for your review. We’re disappointed to learn that your Vertuo Next is not performing to your expectations. Your feedback is of utmost importance to us in monitoring and improving the quality of our products and services we provide. Your comments will be sent to the appropriate team for review.
We understand the importance of a seamless coffee preparation experience and look forward to receiving your machine in our repair center so you can continue to enjoy your favorite Nespresso blends. If you have any questions about the repair process, please contact us anytime at 800-562-1465. We are available 24 hours a day, 7 days a week.
We understand the importance of a seamless coffee preparation experience and look forward to receiving your machine in our repair center so you can continue to enjoy your favorite Nespresso blends. If you have any questions about the repair process, please contact us anytime at 800-562-1465. We are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love this Nespresso machine!
on March 9, 2022
Posted by: fatimab100
Love this Nespresso machine! I can make shots or make a large iced coffee drink. One con about it is that it lights up orange a lot of the times which means it needs cleaning.
Written by a customer while visiting influenster.com