Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,215 Reviews)
Rating breakdown 3,215 reviews
5 Stars
1,997
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
1
Terrible Machine, Good Customer Service
on March 10, 2022
Posted by: Matt
from San Diego
First machine broke after 3 months and was replaced. Second machine only lasted a month before failing. Again was replaced, luckily was able to swap to a different machine free of charge. Waiting on this one currently.
Customer service has been helpful and replaced each time, but very frustrating dealing with broken machines, waiting for replacements and wasting pods along the way.
We'll see how this next machine goes...
No, I would not recommend this to a friend.
Response from Nespresso USABy Savoeurn D., Customer Service, March 11, 2022
Thank you for your review, Matt. We’re disappointed to learn that your Vertuo Next was not performing to your expectations. We certainly want your Nespresso experience to be special and exactly to your satisfaction.
We’re happy to see you were able to speak with a Machine Expert and arranged to receive a replacement machine. For best maintenance for your Evoluo, we recommend to always eject the used capsule after every use, run the Clean Cycle once a week to eliminate coffee grounds build up within the brew unit, and descale your machine every three months. All removable spare parts, including the water tank, should be washed by hand at least once a week.
If you need assistance with your new Evoluo machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week.
We’re happy to see you were able to speak with a Machine Expert and arranged to receive a replacement machine. For best maintenance for your Evoluo, we recommend to always eject the used capsule after every use, run the Clean Cycle once a week to eliminate coffee grounds build up within the brew unit, and descale your machine every three months. All removable spare parts, including the water tank, should be washed by hand at least once a week.
If you need assistance with your new Evoluo machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Not the best machine…buy the Vertuo not the Next
on March 10, 2022
Posted by: Mememe23
from Chicago, IL
It makes excellent coffee but… it is difficult to close and brew. I found myself always slamming it. It was a chore to make coffee. You can’t really clean it so the coffee grounds build up (from trying to close it several time each time you want to make coffee). Eventually it broke. Nespresso did replace it but I opted for a different machine. So glad I did!! Got the Vertuo machine and it is night and day. 1000x better.
No, I would not recommend this to a friend.
Response from Nespresso USABy Savoeurn D., Customer Service, March 11, 2022
Thank you for your review. We’re disappointed to learn that your Vertuo Next was not performing to your expectations. Your feedback is of utmost importance to us in monitoring and improving the quality of our products and services we provide. Your comments will be shared with the appropriate team for review.
We understand the importance of a seamless coffee preparation experience and we’re happy to see you were able to speak with a Machine Expert and arranged to receive a replacement machine. For best maintenance for your Vertuo, we recommend to always eject the used capsule after every use, run the Clean Cycle once a week to eliminate coffee grounds build up within the brew unit, and descale your machine every three months. All removable spare parts, including the water tank, should be washed by hand at least once a week.
If you need assistance with your new Vertuo machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week.
We understand the importance of a seamless coffee preparation experience and we’re happy to see you were able to speak with a Machine Expert and arranged to receive a replacement machine. For best maintenance for your Vertuo, we recommend to always eject the used capsule after every use, run the Clean Cycle once a week to eliminate coffee grounds build up within the brew unit, and descale your machine every three months. All removable spare parts, including the water tank, should be washed by hand at least once a week.
If you need assistance with your new Vertuo machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
DO NOT GET THIS MACHINE!
on March 9, 2022
Posted by: SLR7319
from Atlanta
I am on my 3rd machine in less than 10 months and now have to send this one in to be repaired. Disappointed in this model is an understatement. Their customer service is great but they should have put equal effort into R&D before releasing this model. Don't waste your time or money on the Next!
No, I would not recommend this to a friend.
Response from Nespresso USABy Savoeurn D., Customer Service, March 11, 2022
Thank you for your review. We’re disappointed to learn that your Vertuo Next is not performing to your expectations. Your feedback is of utmost importance to us in monitoring and improving the quality of our products and services we provide. Your comments will be sent to the appropriate team for review.
We understand the importance of a seamless coffee preparation experience and look forward to receiving your machine in our repair center so you can continue to enjoy your favorite Nespresso blends. If you have any questions about the repair process, please contact us anytime at 800-562-1465. We are available 24 hours a day, 7 days a week.
We understand the importance of a seamless coffee preparation experience and look forward to receiving your machine in our repair center so you can continue to enjoy your favorite Nespresso blends. If you have any questions about the repair process, please contact us anytime at 800-562-1465. We are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love this Nespresso machine!
on March 9, 2022
Posted by: fatimab100
Love this Nespresso machine! I can make shots or make a large iced coffee drink. One con about it is that it lights up orange a lot of the times which means it needs cleaning.
Written by a customer while visiting influenster.com
Customer Rating
1
Fail often
on March 9, 2022
Posted by: Sasquatch58
from Albuquerque NM
I'm now waiting for my fifth Nespresso machine. I received one as a gift a little over 14 months ago and four have failed. While Nespresso has graciously replaced each one, I'm tired of dealing with failed machines.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison T., Customer Service, March 10, 2022
Thank you for your review. We're confident that we can find a solution to your concerns. Please call 800-562-1465 for assistance. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
too unreliable to be of value
on March 9, 2022
Posted by: cgt
from NorCal
This machine has only lasted a few months for me before failing. Sounds like a broken piece in the head as it spins.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison T., Customer Service, March 10, 2022
Thank you for your review. All machines come with a one year warranty and a lifetime of troubleshooting assistance. If you ever need support with any Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Decent coffee, unreliable machine
on March 9, 2022
Posted by: Tharme1969
from Detroit, MI
Avoid the Next, stick with regular Virtuo machine. It leaks from the top, and there's grounds in my cup which I've never experienced with a Nespresso machine before.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison T., Customer Service, March 10, 2022
Thank you for your review. If you ever need assistance with your Vertuo Next machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Loved it at first
on March 9, 2022
Posted by: Nick
from Waterloo, IA
We loved it when we got it. It lasted about a year, customer service sent us a free replacement after trying to troubleshoot over the phone. Now the replacement is messing up in under a year. Great and fun machine when it works. But sadly, it doesn't work very well…
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison T., Customer Service, March 10, 2022
Thank you for your review. We're disappointed to hear this. We are available through our toll-free number if you need assistance with your replacement Vertuo Next, 800-562-1465.
Written by a customer while visiting Nespresso USA