Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,215 Reviews)
Rating breakdown 3,215 reviews
5 Stars
1,997
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
2
I really miss my original Vertuo
on March 13, 2022
Posted by: pmarkley96
from South Portland, ME
I had my original Vertuo for 4 years and it was incredibly dependable: between my wife and I we average over 1,000 pods a year, and it had no issues until after 5,000ish brews. The tech couldn’t troubleshoot it over the phone, so we thought we’d replace it with the Next. What a mistake!
If I go more than two sleeves without running the cleaning cycle, I am guaranteed that the machine will not be able to brew a pod. So more or less every morning, I brew myself a coffee and then run a cleaning cycle. The descaling kit didn’t make a difference, this machine just accumulates build up. This was a hard earned lesson: I’ve probably lost at least 30 pods trying to brew, having the machine tell me it can’t read the pod, and then being unable to grab the pod when I open the lid. Between the lost pods and the 30 or so ounces of water I use to clean the machine every day, just incredibly wasteful.
Lastly, from a design perspective, the water on the back is a pain. The machine sticks way out from the wall. If you want a NESPRESSO machine get the Vertuo.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, March 14, 2022
Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso machine. The VertuoNext machine comes with a one-year warranty and we're happy to offer lifetime troubleshooting support. We feel confident we can help resolve the issues you've mentioned with prompt and comprehensive troubleshooting assistance by phone. Please be aware, the water tank is adjustable on the VertuoNext and can be maneuvers to fit the space you place it in. Please call at your earliest convenience for any further questions or concerns. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Stops working
on March 13, 2022
Posted by: Nes27C
from New York
We got this machine replaced TWICE in 5 months because it would stop brewing coffee. When you press the button it would heat up then show 2 orange blinks and then stop working. First I thoight I needed to descale it but that didn’t work. Nespresso customer service is great so they sent us a THIRD replacement but this time we asked them for a different machine so they sent us the Evuolo. Fingers crossed for that one.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, March 14, 2022
Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso VertuoNext machine. We are happy to learn you were able to speak with a Machine Specialist and received a replacement Evoluo machine. Please be sure to register the machine's Serial Number, so we can assist you should you have any further questions or concerns. We offer lifetime troubleshooting support with prompt and comprehensive assistance at 1-800-562-1465. You may call anytime at your earliest convenience. We are available 24 hours a day, seven days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love it!!!! Very bold
on March 12, 2022
Posted by: tweet
Love it!!!! Very bold and creamy. It came out of the machine just like the expresso brewing machine with the foamy top layer. Just like a professional barista!!
Written by a customer while visiting influenster.com
Customer Rating
1
Stopped working
on March 12, 2022
Posted by: LL
from Prairie Village, KS
Received as gift around december 2021. After 2 weeks of non use, it would not brew coffee. Have tried all the videos to start up, clean and descale. Not sucessful. L Labinski
Response from Nespresso USABy Christine G., Customer Service, March 14, 2022
Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso VertuoNext machine. The VertuoNext machine comes with a one-year warranty and we're happy to offer lifetime troubleshooting support. We feel confident we can help resolve the issue you've mentioned with prompt and comprehensive troubleshooting assistance by phone. Please call at your earliest convenience. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Great while it lasted
on March 12, 2022
Posted by: FAQ
from Los Angeles, CA
The machine worked great for the first month; after that, it went downhill. The device was releasing cold water. After that, the machine will finish the entire water tank without stopping.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, March 14, 2022
Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso machine. The VertuoNext machine comes with a one-year warranty and we're happy to offer lifetime troubleshooting support. Based on what you have described, the machine may be stuck in descaling mode. You can find and follow How-To videos on the Nespresso website to exit descaling mode. We feel confident we can help resolve the issue you've mentioned with prompt and comprehensive troubleshooting assistance by phone. Please call at your earliest convenience. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
3
I loved this product
on March 12, 2022
Posted by: rachelw9
I loved this product for the 3 months it worked.. it makes great coffee! However, after only 3 months the machine broke and would not work anymore. Luckily it was under warranty still so I was able to get a new one but really 3 months.. I’d brew 1-2 cups a day and the machine couldn’t handle… needs to be better quality for the price
Written by a customer while visiting influenster.com
Customer Rating
1
3rd replacement is now breaking
on March 11, 2022
Posted by: Annoyed
from Denver CO
Super super disappointed with this machine. I have had 3 different replacement machines sent to me in the past 6 months. I would like to give nespresso credit for good service, but they really just need to pull this machine off the market and figure out the problem. We spend large amounts of money on their coffee monthly, and a non-working machine this morning didn’t start my day out well at all.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, March 14, 2022
Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso machines. We're happy to learn you were able to speak with a Machine Specialist and received a replacement VertuoNext back in September 2021. Please be sure to register the machine's Serial Number if you need any further assistance; we offer lifetime troubleshooting support. Please call at your earliest convenience. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Had for 3 months and water tank is breaking
on March 11, 2022
Posted by: Colescrusade
from Fort Worth Tx
Really loved this machine, but after three months use- the water tank is breaking into pieces and system is having difficulty pulling the water from the tank. CS was nice but no replacement part available. I would preferred a replacement machine all together, but not offered.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service , March 12, 2022
Thank you for your review, Jennifer. We certainly want your Nespresso experience to be special and exactly to your satisfaction. The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Please visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides, or you can speak with a machine expert through our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA