Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,219 Reviews)
Rating breakdown 3,219 reviews
5 Stars
2,001
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
5
This is probably one
on March 14, 2022
Posted by: meagancardwell7_6177
This is probably one of my absolute favorite purchase I’ve ever made! I use this machine almost every single day! I have saved so much money using this instead of going to Starbucks![product:nespresso-vertuo-next-coffee-machine-by-magimix]
Written by a customer while visiting influenster.com
Customer Rating
4
It is Working! Use the videos!
on March 14, 2022
Posted by: LL
from Prairie Village, KS
This is to update my review. LL Prairie Village, Ks….After reviewing all the videos and inviting 2 Nespresso owners/users in my complex, we have a working Nespresso VertuoNext. Lots of button pushing, flashing lights but it is making coffee. The videos are very helpful.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Get another model
on March 13, 2022
Posted by: MoshPosh
from Washington, D.C.
I received this model in December of 2021 and brewed about 2-3 cups a day. By March, it had broken (I was receiving a blue light which the customer service rep said shouldn’t have been showing up). I also had a ton of water leakage. Thankfully, customer service is great and sending me a replacement - I’m trying my luck with another model and suggest others do the same.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, March 14, 2022
Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso VertuoNext machine. We are happy to learn you were able to speak with a Machine Specialist and arranged to receive a VertuoPlus replacement. Please be sure to register the machine's Serial Number, so we may assist you with troubleshooting support should you come across any issue or concern with this model. You may call anytime at your earliest convenience. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Disappointed
on March 13, 2022
Posted by: Ad
from New Jersey
We went through 4 of these machines in a 10 month span. Constant issues. Finally I switched to a different model and have had zero problems. Definitely pass on this model.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, March 14, 2022
Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso VertuoNext machine. We are happy to learn you were able to speak with a Machine Specialist and received a Vertuo replacement machine. Please be sure to register the machine's Serial Number, so we may assist you with troubleshooting support should you come across any issue or concern with this model. You may call anytime at your earliest convenience. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
2
I really miss my original Vertuo
on March 13, 2022
Posted by: pmarkley96
from South Portland, ME
I had my original Vertuo for 4 years and it was incredibly dependable: between my wife and I we average over 1,000 pods a year, and it had no issues until after 5,000ish brews. The tech couldn’t troubleshoot it over the phone, so we thought we’d replace it with the Next. What a mistake!
If I go more than two sleeves without running the cleaning cycle, I am guaranteed that the machine will not be able to brew a pod. So more or less every morning, I brew myself a coffee and then run a cleaning cycle. The descaling kit didn’t make a difference, this machine just accumulates build up. This was a hard earned lesson: I’ve probably lost at least 30 pods trying to brew, having the machine tell me it can’t read the pod, and then being unable to grab the pod when I open the lid. Between the lost pods and the 30 or so ounces of water I use to clean the machine every day, just incredibly wasteful.
Lastly, from a design perspective, the water on the back is a pain. The machine sticks way out from the wall. If you want a NESPRESSO machine get the Vertuo.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, March 14, 2022
Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso machine. The VertuoNext machine comes with a one-year warranty and we're happy to offer lifetime troubleshooting support. We feel confident we can help resolve the issues you've mentioned with prompt and comprehensive troubleshooting assistance by phone. Please be aware, the water tank is adjustable on the VertuoNext and can be maneuvers to fit the space you place it in. Please call at your earliest convenience for any further questions or concerns. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Stops working
on March 13, 2022
Posted by: Nes27C
from New York
We got this machine replaced TWICE in 5 months because it would stop brewing coffee. When you press the button it would heat up then show 2 orange blinks and then stop working. First I thoight I needed to descale it but that didn’t work. Nespresso customer service is great so they sent us a THIRD replacement but this time we asked them for a different machine so they sent us the Evuolo. Fingers crossed for that one.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, March 14, 2022
Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso VertuoNext machine. We are happy to learn you were able to speak with a Machine Specialist and received a replacement Evoluo machine. Please be sure to register the machine's Serial Number, so we can assist you should you have any further questions or concerns. We offer lifetime troubleshooting support with prompt and comprehensive assistance at 1-800-562-1465. You may call anytime at your earliest convenience. We are available 24 hours a day, seven days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love it!!!! Very bold
on March 12, 2022
Posted by: tweet
Love it!!!! Very bold and creamy. It came out of the machine just like the expresso brewing machine with the foamy top layer. Just like a professional barista!!
Written by a customer while visiting influenster.com
Customer Rating
1
Stopped working
on March 12, 2022
Posted by: LL
from Prairie Village, KS
Received as gift around december 2021. After 2 weeks of non use, it would not brew coffee. Have tried all the videos to start up, clean and descale. Not sucessful. L Labinski
Response from Nespresso USABy Christine G., Customer Service, March 14, 2022
Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso VertuoNext machine. The VertuoNext machine comes with a one-year warranty and we're happy to offer lifetime troubleshooting support. We feel confident we can help resolve the issue you've mentioned with prompt and comprehensive troubleshooting assistance by phone. Please call at your earliest convenience. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA