Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,215 Reviews)
Rating breakdown 3,215 reviews
5 Stars
1,997
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
4
Love that you can
on March 17, 2022
Posted by: briannap100
Love that you can have an espresso or cup of coffee with this machine. Perfectly blended every single time. That itself makes the product worth the price. Although I have to take a star off because the pods are SO expensive.
Written by a customer while visiting influenster.com
Customer Rating
1
Very Unhappy - Wish I Had Read the Reviews
on March 17, 2022
Posted by: SW
from New York, NY
I wish I had read the reviews before putting this model on my wedding registry. I generally only drink 1 cup of coffee per day and still need to run the cleaning cycle every 5-7 days. Making a second cup of coffee in the same morning only works every 1/10 times. I feel like I'm a slave to this machine with all the constant cleaning. Customer service is nice-ish but their only solution is to have me sit on the phone with them for 20 minutes running troubleshooting (which basically amounts to some variation of the cleaning cycle which solves the problem for 1 or 2 days)...on a busy weekday morning this is a HUGE pain. I've also wasted so much money on pods that go unused when the orange light starts blinking. Ultimately, I'm really disappointed in this product and wish I could switch to a different model. At the end of the day, I have a closet full of pods that need to get used so I will probably continue to waste time and resources on this machine but would absolutely NOT RECOMMEND ANYONE BUY IT.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, Customer Service, March 18, 2022
Thank you for your review, Sonia. We are dismayed to learn of your disappointing experience with your Vertuo Next machine. We recommend performing the cleaning cycle weekly to maintain the health of your machine; however, our machines do have at least a one-year warranty and a lifetime of troubleshooting, via our toll-free number 800-562-1465. Please do not hesitate to contact us, our Machine Experts are available 24 hours a day and 7 days a week and will provide the best resolution through our Assistance Service Program.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Wonderful coffee!
on March 17, 2022
Posted by: Coffee mom
from Glendale, Az
Received this as a gift for Christmas and so far I am loving it! I gave it four stars because once in a blue moon it becomes a little temperamental and doesn’t want to give me the right amount of coffee. I just rerun the same pod when that happens and everything is fine. I love the frothier by the way, highly recommend. The one thing I learned with the frothier is if the magnetic spinner isn’t pushed down all the way, it won’t work. It’s not an issue, just wanted to make that point known for other users. Hope this review helps!
I would recommend this to a friend!
Response from Nespresso USABy Tara B, Customer Service, March 18, 2022
Thank you for your review. We are delighted to learn that you are enjoying your Vertuo Next Deluxe machine, however, we recommend you perform a weekly cleaning to remove any grinds and buildup residue in the spout of your machine. Our machines have at least a one-year warranty and a lifetime of troubleshooting, via our toll-free number 800-562-1465. Please don’t hesitate to call us!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Amazing espresso, gets expensive
on March 16, 2022
Posted by: ashleyh740
Amazing espresso, gets expensive because the pods are made specifically from their company so use in ration
Written by a customer while visiting influenster.com
Customer Rating
5
This is probably one
on March 14, 2022
Posted by: meagancardwell7_6177
This is probably one of my absolute favorite purchase I’ve ever made! I use this machine almost every single day! I have saved so much money using this instead of going to Starbucks![product:nespresso-vertuo-next-coffee-machine-by-magimix]
Written by a customer while visiting influenster.com
Customer Rating
4
It is Working! Use the videos!
on March 14, 2022
Posted by: LL
from Prairie Village, KS
This is to update my review. LL Prairie Village, Ks….After reviewing all the videos and inviting 2 Nespresso owners/users in my complex, we have a working Nespresso VertuoNext. Lots of button pushing, flashing lights but it is making coffee. The videos are very helpful.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Get another model
on March 13, 2022
Posted by: MoshPosh
from Washington, D.C.
I received this model in December of 2021 and brewed about 2-3 cups a day. By March, it had broken (I was receiving a blue light which the customer service rep said shouldn’t have been showing up). I also had a ton of water leakage. Thankfully, customer service is great and sending me a replacement - I’m trying my luck with another model and suggest others do the same.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, March 14, 2022
Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso VertuoNext machine. We are happy to learn you were able to speak with a Machine Specialist and arranged to receive a VertuoPlus replacement. Please be sure to register the machine's Serial Number, so we may assist you with troubleshooting support should you come across any issue or concern with this model. You may call anytime at your earliest convenience. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Disappointed
on March 13, 2022
Posted by: Ad
from New Jersey
We went through 4 of these machines in a 10 month span. Constant issues. Finally I switched to a different model and have had zero problems. Definitely pass on this model.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, March 14, 2022
Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso VertuoNext machine. We are happy to learn you were able to speak with a Machine Specialist and received a Vertuo replacement machine. Please be sure to register the machine's Serial Number, so we may assist you with troubleshooting support should you come across any issue or concern with this model. You may call anytime at your earliest convenience. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA