Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,219 Reviews)
Rating breakdown 3,219 reviews
5 Stars
2,001
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
1
Leaking
on March 19, 2022
Posted by: HB
from Florida
This is the worst machine ever made by nespresso. This machine started flashing orange lights and leaking.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service , March 21, 2022
Hi. Thank you for your review. We are dismayed to learn your Vertuo Next did not meet your expectations. We recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next Machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Machine didn't last a year, & was special edition
on March 18, 2022
Posted by: Bunn
from Tarboro NC
Machine purchased June of 2021, replaced on March 18th for overflow. Unfortunately this was a very rare special order machine that they replaced with another limited edition but didn't offer any other incentives. Very good experience with Tech Support (including a live video engagement for support), replacement was no questions asked, but really disappointed that I have to get a new machine in less than a year, much less this was a significant gift.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison T., Customer Service, March 19, 2022
Thank you for your review. If you ever need assistance with a Vertuo Next machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
This machine has serious issues
on March 18, 2022
Posted by: MrG
from Chicago
First off, when the machine works it brews great and delicious coffee. Unfortunately, the design and the build of this machine have serious flaws. I have had THREE machines in less than 15 months and all of them broke down and do not work anymore.
After just a few weeks my first machine stopped working and I got a new one under warranty. The 2nd machine had serious issues and couldn't read any pods and it got replaced once again. The 3rd machine was working just fine for a few months until it broke down like the first 2 machines.
It's a shame because when it works like it's supposed to be, the experience it's amazing, great-tasting coffee with just a click of a button. But I would not recommend it. Despite intense maintenance, it will stop working after just a few cups.
After just a few weeks my first machine stopped working and I got a new one under warranty. The 2nd machine had serious issues and couldn't read any pods and it got replaced once again. The 3rd machine was working just fine for a few months until it broke down like the first 2 machines.
It's a shame because when it works like it's supposed to be, the experience it's amazing, great-tasting coffee with just a click of a button. But I would not recommend it. Despite intense maintenance, it will stop working after just a few cups.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison T., Customer Service, March 19, 2022
Thank you for your review. We're confident that we can find a solution to your concerns. Please call 800-562-1465 for assistance. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Vertuo Next vs Vertuo Original
on March 18, 2022
Posted by: Sandman
from TX and CO
The Vertuo Next is a step backwards. Would give it a 1 but the coffee still tastes great. From the beginning the machine asks to descale so often, it is simply not worth the time and effort. If you unplug it, you have to descale before you can make another cup. It has taken the enjoyment out of using the machine. This is a design flaw for certain. I have both the new Next and the older Vertuo original and the Orignal simply blows the Next away. Spend more money and go for quality. This is a real shame for the Next series as Nespresso coffee is better than every other pod coffee, period. Wish I could return the Next or replace it.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison T., Customer Service, March 19, 2022
Thank you for your review. If you ever need assistance with a Vertuo Next machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Love that you can
on March 17, 2022
Posted by: briannap100
Love that you can have an espresso or cup of coffee with this machine. Perfectly blended every single time. That itself makes the product worth the price. Although I have to take a star off because the pods are SO expensive.
Written by a customer while visiting influenster.com
Customer Rating
1
Very Unhappy - Wish I Had Read the Reviews
on March 17, 2022
Posted by: SW
from New York, NY
I wish I had read the reviews before putting this model on my wedding registry. I generally only drink 1 cup of coffee per day and still need to run the cleaning cycle every 5-7 days. Making a second cup of coffee in the same morning only works every 1/10 times. I feel like I'm a slave to this machine with all the constant cleaning. Customer service is nice-ish but their only solution is to have me sit on the phone with them for 20 minutes running troubleshooting (which basically amounts to some variation of the cleaning cycle which solves the problem for 1 or 2 days)...on a busy weekday morning this is a HUGE pain. I've also wasted so much money on pods that go unused when the orange light starts blinking. Ultimately, I'm really disappointed in this product and wish I could switch to a different model. At the end of the day, I have a closet full of pods that need to get used so I will probably continue to waste time and resources on this machine but would absolutely NOT RECOMMEND ANYONE BUY IT.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, Customer Service, March 18, 2022
Thank you for your review, Sonia. We are dismayed to learn of your disappointing experience with your Vertuo Next machine. We recommend performing the cleaning cycle weekly to maintain the health of your machine; however, our machines do have at least a one-year warranty and a lifetime of troubleshooting, via our toll-free number 800-562-1465. Please do not hesitate to contact us, our Machine Experts are available 24 hours a day and 7 days a week and will provide the best resolution through our Assistance Service Program.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Wonderful coffee!
on March 17, 2022
Posted by: Coffee mom
from Glendale, Az
Received this as a gift for Christmas and so far I am loving it! I gave it four stars because once in a blue moon it becomes a little temperamental and doesn’t want to give me the right amount of coffee. I just rerun the same pod when that happens and everything is fine. I love the frothier by the way, highly recommend. The one thing I learned with the frothier is if the magnetic spinner isn’t pushed down all the way, it won’t work. It’s not an issue, just wanted to make that point known for other users. Hope this review helps!
I would recommend this to a friend!
Response from Nespresso USABy Tara B, Customer Service, March 18, 2022
Thank you for your review. We are delighted to learn that you are enjoying your Vertuo Next Deluxe machine, however, we recommend you perform a weekly cleaning to remove any grinds and buildup residue in the spout of your machine. Our machines have at least a one-year warranty and a lifetime of troubleshooting, via our toll-free number 800-562-1465. Please don’t hesitate to call us!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Amazing espresso, gets expensive
on March 16, 2022
Posted by: ashleyh740
Amazing espresso, gets expensive because the pods are made specifically from their company so use in ration
Written by a customer while visiting influenster.com