Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,219 Reviews)
Rating breakdown 3,219 reviews
5 Stars
2,001
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
5
Amazing!!!!!!!
on March 22, 2022
Posted by: 1234567
I’m obsessed with this machine I’ve had it for 8 months now and it works so well and the coffees and lattes taste amazing
I would recommend this to a friend!
Response from Nespresso USABy Devyn W., Customer Service, March 23, 2022
Thank you for your review. We are delighted to learn that you are enjoying your Vertuo Next machine. We recommend performing a weekly cleaning to remove any grinds and buildup of residue in your machine. Our machines include at least a one-year warranty and a lifetime of troubleshooting assistance. Please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-fee number, 800-562-1465 where we are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Do not recommend!
on March 21, 2022
Posted by: Cin
from Miami, FL
I would rate it a one star but giving it two because when it works it works great- coffee is amazing. HOWEVER, I went through 3 machines in less than 16 months. The first one broke down, replaced it and that one broke down too, the third one just broke down this morning and this one started leaking!! After talking to customer service I opted to get a different machine as a replacement (vertuo plus) because I am TIRED of having to replace the vertuo next every few months- hopefully I have better luck with this one.
And before Nespresso’s customer support replies to this review suggesting descaling, cleaning, etc!! I did everything that I should’ve with each machine and they still broke down.
Please opt for something else if you’re considering getting a Nespresso machine. The vertuo next is simply not worth the headaches and having to spend time and WASTE time on the phone with support when it inevitably breaks down on you.
And before Nespresso’s customer support replies to this review suggesting descaling, cleaning, etc!! I did everything that I should’ve with each machine and they still broke down.
Please opt for something else if you’re considering getting a Nespresso machine. The vertuo next is simply not worth the headaches and having to spend time and WASTE time on the phone with support when it inevitably breaks down on you.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, March 22, 2022
Hi Cin, thank you for your review. We are glad to see you were able to speak with a Coffee Specialist to have your Vertuo Next machine replaced. If you have any questions regarding your new VertuoPlus machine, please contact us at 800-562-1465. We are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Disappointed in the quality of the machine
on March 21, 2022
Posted by: Mona
from Bay Area, CA
I have had a Vertuo Next for close to a year now... when it works, it makes a GREAT cup of coffee, and I love the various blends and roasts of the coffees. BUT, I have had to call support a handful of times to troubleshoot the recurring issues that I have when I cannot resolve them. After multiple support calls, Nespresso is finally replacing my machine. Hopefully, the problems I have been having are due to a defective device and not the overall quality of the Vertuo Next.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service , March 22, 2022
Hi Mona, thank you for your review. We are glad to see you were able to speak with a Coffee Specialist to have your Vertuo Next machine replaced. If you have any questions regarding your new Vertuo Next machine, please contact us at 800-562-1465. We are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
5
I got this as
on March 21, 2022
Posted by: hellocasanova
I got this as a wedding gift. It looks very trendy and easy to use. Must have for all coffee drinkers.
Written by a customer while visiting influenster.com
Customer Rating
2
Loved the red. Best
on March 21, 2022
Posted by: phoebeb26
Loved the red. Best coffee of my life before I had an issue with the machine not leaving descaling mode. Customer service was easy to work with.
Written by a customer while visiting influenster.com
Customer Rating
1
Swipe Next
on March 20, 2022
Posted by: MW Flid
from Durham, NC
Worst rated Nespresso model? For a reason. There's clear engineering flaws with the Next. I'm on my second after the first one died maybe six months in, and the warrantied replacement Next is now doing the same things - stops reading pods, grinds and blinks at you, needs more and more service to work. Yes, I clean and de-scale and all that time suck leads to more time suck on the phone with scripted troubleshooters. Got a few extra hours for all this? My old Keurig lasted for years without a problem, without weekly cleans and de-scales and calls to the hotline. If it weren't for the plastic I might go back.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service, March 21, 2022
Hi. Thank you for your review. We are dismayed to learn the Vertuo Next machine did not meet your expectations. We recommend running a priming cycle through your machine once a week your machine to assist with keeping the taste, texture, body and aroma in each brew. If you need assistance with your Vertuo Next machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Ok I dont have
on March 20, 2022
Posted by: kimberlyv75
Ok I dont have one of these but would love to get one, I have family that loves thiers, and when hubby is at work its nice to be able to make 1 cup at a time instead of a whole pot that may or may not get drank.
Written by a customer while visiting influenster.com
Customer Rating
2
Regret
on March 19, 2022
Posted by: Zu
from Huntsville,AL
I regret buying this. I am not in love with the coffee pod selection. I feel the coffee has a weird after taste.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service, March 21, 2022
Hi. Thank you for your review. We are dismayed to learn your Vertuo Next did not meet your expectations. We recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next Machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA