Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,215 Reviews)
Rating breakdown 3,215 reviews
5 Stars
1,997
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
2
Loved the red. Best
on March 21, 2022
Posted by: phoebeb26
Loved the red. Best coffee of my life before I had an issue with the machine not leaving descaling mode. Customer service was easy to work with.
Written by a customer while visiting influenster.com
Customer Rating
1
Swipe Next
on March 20, 2022
Posted by: MW Flid
from Durham, NC
Worst rated Nespresso model? For a reason. There's clear engineering flaws with the Next. I'm on my second after the first one died maybe six months in, and the warrantied replacement Next is now doing the same things - stops reading pods, grinds and blinks at you, needs more and more service to work. Yes, I clean and de-scale and all that time suck leads to more time suck on the phone with scripted troubleshooters. Got a few extra hours for all this? My old Keurig lasted for years without a problem, without weekly cleans and de-scales and calls to the hotline. If it weren't for the plastic I might go back.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service, March 21, 2022
Hi. Thank you for your review. We are dismayed to learn the Vertuo Next machine did not meet your expectations. We recommend running a priming cycle through your machine once a week your machine to assist with keeping the taste, texture, body and aroma in each brew. If you need assistance with your Vertuo Next machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Ok I dont have
on March 20, 2022
Posted by: kimberlyv75
Ok I dont have one of these but would love to get one, I have family that loves thiers, and when hubby is at work its nice to be able to make 1 cup at a time instead of a whole pot that may or may not get drank.
Written by a customer while visiting influenster.com
Customer Rating
2
Regret
on March 19, 2022
Posted by: Zu
from Huntsville,AL
I regret buying this. I am not in love with the coffee pod selection. I feel the coffee has a weird after taste.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service, March 21, 2022
Hi. Thank you for your review. We are dismayed to learn your Vertuo Next did not meet your expectations. We recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next Machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Leaking
on March 19, 2022
Posted by: HB
from Florida
This is the worst machine ever made by nespresso. This machine started flashing orange lights and leaking.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service , March 21, 2022
Hi. Thank you for your review. We are dismayed to learn your Vertuo Next did not meet your expectations. We recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next Machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Machine didn't last a year, & was special edition
on March 18, 2022
Posted by: Bunn
from Tarboro NC
Machine purchased June of 2021, replaced on March 18th for overflow. Unfortunately this was a very rare special order machine that they replaced with another limited edition but didn't offer any other incentives. Very good experience with Tech Support (including a live video engagement for support), replacement was no questions asked, but really disappointed that I have to get a new machine in less than a year, much less this was a significant gift.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison T., Customer Service, March 19, 2022
Thank you for your review. If you ever need assistance with a Vertuo Next machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
This machine has serious issues
on March 18, 2022
Posted by: MrG
from Chicago
First off, when the machine works it brews great and delicious coffee. Unfortunately, the design and the build of this machine have serious flaws. I have had THREE machines in less than 15 months and all of them broke down and do not work anymore.
After just a few weeks my first machine stopped working and I got a new one under warranty. The 2nd machine had serious issues and couldn't read any pods and it got replaced once again. The 3rd machine was working just fine for a few months until it broke down like the first 2 machines.
It's a shame because when it works like it's supposed to be, the experience it's amazing, great-tasting coffee with just a click of a button. But I would not recommend it. Despite intense maintenance, it will stop working after just a few cups.
After just a few weeks my first machine stopped working and I got a new one under warranty. The 2nd machine had serious issues and couldn't read any pods and it got replaced once again. The 3rd machine was working just fine for a few months until it broke down like the first 2 machines.
It's a shame because when it works like it's supposed to be, the experience it's amazing, great-tasting coffee with just a click of a button. But I would not recommend it. Despite intense maintenance, it will stop working after just a few cups.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison T., Customer Service, March 19, 2022
Thank you for your review. We're confident that we can find a solution to your concerns. Please call 800-562-1465 for assistance. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Vertuo Next vs Vertuo Original
on March 18, 2022
Posted by: Sandman
from TX and CO
The Vertuo Next is a step backwards. Would give it a 1 but the coffee still tastes great. From the beginning the machine asks to descale so often, it is simply not worth the time and effort. If you unplug it, you have to descale before you can make another cup. It has taken the enjoyment out of using the machine. This is a design flaw for certain. I have both the new Next and the older Vertuo original and the Orignal simply blows the Next away. Spend more money and go for quality. This is a real shame for the Next series as Nespresso coffee is better than every other pod coffee, period. Wish I could return the Next or replace it.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison T., Customer Service, March 19, 2022
Thank you for your review. If you ever need assistance with a Vertuo Next machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA