Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,215 Reviews)
Rating breakdown 3,215 reviews
5 Stars
1,997
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
1
2 machines in 2 months
on March 23, 2022
Posted by: Coffee4John
from Coral Springs, FL
Like many others have pointed out, this machine works great - when it works. My first machine broke after 3 weeks. Water began leaking out the bottom and sides, and eventually stopped working altogether. The replacement machine began leaking out the bottom and sides after 5 weeks, and stopped working just like the first one.
Hopefully my third machine (a Vertuo Plus) will actually work properly.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Broken after 2 months
on March 23, 2022
Posted by: dani
I got this machine for Christmas, it started acting up in Feb, sometimes it would just not work at all, but then would work again a couple hours later. Now it's March- it will not make a cup of coffee at all. It is leaking out of the bottom all over my counter. I don't even use this machine every day, so the fact that it is completely broken after 3 months shows how horribly it's put together.
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia R., Customer Service, March 24, 2022
Thank you for your review, Dani. We're here to help you enjoy your Nespresso coffee selections and Vertuo machine. Call us directly, 800.562.1465. We're here for you 24/7 and confident a satisfactory resolution will be reached.
Written by a customer while visiting Nespresso USA
Customer Rating
5
AMAZING!! so easy to
on March 22, 2022
Posted by: morgand135
AMAZING!! so easy to use and makes the yummiest at home lattes.it has saved me so much money! Nespresso
Written by a customer while visiting influenster.com
Customer Rating
2
Keeps breaking
on March 22, 2022
Posted by: Dutchcolonial
from Brooklyn, NY
I am already on my 3rd unit and this one has now stopped working. I keep strict to the maintenance guidelines (Removing pods, weekly flush, clean nozzle, descale).
Read a lot via other channels on similar issues.
When it works the coffee is really great.
Read a lot via other channels on similar issues.
When it works the coffee is really great.
Response from Nespresso USABy Devyn W., Customer Service, March 23, 2022
Thank you for your review. We are disappointed to learn of the trouble you’ve encountered with your Nespresso machines. Your Vertuo Next machine comes with a one year warranty and a lifetime of troubleshooting support. Please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides. Should you require additional assistance, our machine experts will be happy to help. They can be reached at 800- 562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Amazing!!!!!!!
on March 22, 2022
Posted by: 1234567
I’m obsessed with this machine I’ve had it for 8 months now and it works so well and the coffees and lattes taste amazing
I would recommend this to a friend!
Response from Nespresso USABy Devyn W., Customer Service, March 23, 2022
Thank you for your review. We are delighted to learn that you are enjoying your Vertuo Next machine. We recommend performing a weekly cleaning to remove any grinds and buildup of residue in your machine. Our machines include at least a one-year warranty and a lifetime of troubleshooting assistance. Please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-fee number, 800-562-1465 where we are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Do not recommend!
on March 21, 2022
Posted by: Cin
from Miami, FL
I would rate it a one star but giving it two because when it works it works great- coffee is amazing. HOWEVER, I went through 3 machines in less than 16 months. The first one broke down, replaced it and that one broke down too, the third one just broke down this morning and this one started leaking!! After talking to customer service I opted to get a different machine as a replacement (vertuo plus) because I am TIRED of having to replace the vertuo next every few months- hopefully I have better luck with this one.
And before Nespresso’s customer support replies to this review suggesting descaling, cleaning, etc!! I did everything that I should’ve with each machine and they still broke down.
Please opt for something else if you’re considering getting a Nespresso machine. The vertuo next is simply not worth the headaches and having to spend time and WASTE time on the phone with support when it inevitably breaks down on you.
And before Nespresso’s customer support replies to this review suggesting descaling, cleaning, etc!! I did everything that I should’ve with each machine and they still broke down.
Please opt for something else if you’re considering getting a Nespresso machine. The vertuo next is simply not worth the headaches and having to spend time and WASTE time on the phone with support when it inevitably breaks down on you.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, March 22, 2022
Hi Cin, thank you for your review. We are glad to see you were able to speak with a Coffee Specialist to have your Vertuo Next machine replaced. If you have any questions regarding your new VertuoPlus machine, please contact us at 800-562-1465. We are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Disappointed in the quality of the machine
on March 21, 2022
Posted by: Mona
from Bay Area, CA
I have had a Vertuo Next for close to a year now... when it works, it makes a GREAT cup of coffee, and I love the various blends and roasts of the coffees. BUT, I have had to call support a handful of times to troubleshoot the recurring issues that I have when I cannot resolve them. After multiple support calls, Nespresso is finally replacing my machine. Hopefully, the problems I have been having are due to a defective device and not the overall quality of the Vertuo Next.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service , March 22, 2022
Hi Mona, thank you for your review. We are glad to see you were able to speak with a Coffee Specialist to have your Vertuo Next machine replaced. If you have any questions regarding your new Vertuo Next machine, please contact us at 800-562-1465. We are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
5
I got this as
on March 21, 2022
Posted by: hellocasanova
I got this as a wedding gift. It looks very trendy and easy to use. Must have for all coffee drinkers.
Written by a customer while visiting influenster.com