Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,219 Reviews)
Rating breakdown 3,219 reviews
5 Stars
2,001
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
1
Terrible reliabiity
on March 24, 2022
Posted by: Steve65
from Houston
I used an Latissimo for years with no issues. I bought this machine less than year ago and I'm on my fourth one and now it's having problems. They have terrible reliability and they are prone to leaking all over your counter top.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Do not purchase
on March 24, 2022
Posted by: DC Mike
from DC
I’ve had nespresso machines before that have worked great. We (wife and I) upgraded to this model, and it’s very poorly built, constantly breaks down needing resets and descales. Lasted about 6 months the first time and then everything after that has been awful. Breaks every month or so.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Broke Twice after two months
on March 24, 2022
Posted by: jdf
Two different machines broke twice after two months. Had to buy a third one. Definitely buying a different machine type.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Would NOT Recommend
on March 24, 2022
Posted by: Carl
I received this machine as a gift 8 months ago and have had on and off issues ever since. The machine leaks liquid underneath the used capsule holder, I’m constantly fighting with it to get rid of orange flashing lights, and the most recent issue is causing the machine to not even brew coffee. After much research trying to solve my machine’s issues, I’ve come to realize that so many people have problems with the Vertuo Next line. It’s to the point where customer service just replaces machines on the regular because they know it’s faulty. I’ve seen several instances where people have had their Next machines replaced 2 or more times. Nespresso needs to recognize there is an issue in design with the Next machines and stop making this headache of a coffee maker.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
1
2 machines in 2 months
on March 23, 2022
Posted by: Coffee4John
from Coral Springs, FL
Like many others have pointed out, this machine works great - when it works. My first machine broke after 3 weeks. Water began leaking out the bottom and sides, and eventually stopped working altogether. The replacement machine began leaking out the bottom and sides after 5 weeks, and stopped working just like the first one.
Hopefully my third machine (a Vertuo Plus) will actually work properly.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Broken after 2 months
on March 23, 2022
Posted by: dani
I got this machine for Christmas, it started acting up in Feb, sometimes it would just not work at all, but then would work again a couple hours later. Now it's March- it will not make a cup of coffee at all. It is leaking out of the bottom all over my counter. I don't even use this machine every day, so the fact that it is completely broken after 3 months shows how horribly it's put together.
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia R., Customer Service, March 24, 2022
Thank you for your review, Dani. We're here to help you enjoy your Nespresso coffee selections and Vertuo machine. Call us directly, 800.562.1465. We're here for you 24/7 and confident a satisfactory resolution will be reached.
Written by a customer while visiting Nespresso USA
Customer Rating
5
AMAZING!! so easy to
on March 22, 2022
Posted by: morgand135
AMAZING!! so easy to use and makes the yummiest at home lattes.it has saved me so much money! Nespresso
Written by a customer while visiting influenster.com
Customer Rating
2
Keeps breaking
on March 22, 2022
Posted by: Dutchcolonial
from Brooklyn, NY
I am already on my 3rd unit and this one has now stopped working. I keep strict to the maintenance guidelines (Removing pods, weekly flush, clean nozzle, descale).
Read a lot via other channels on similar issues.
When it works the coffee is really great.
Read a lot via other channels on similar issues.
When it works the coffee is really great.
Response from Nespresso USABy Devyn W., Customer Service, March 23, 2022
Thank you for your review. We are disappointed to learn of the trouble you’ve encountered with your Nespresso machines. Your Vertuo Next machine comes with a one year warranty and a lifetime of troubleshooting support. Please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides. Should you require additional assistance, our machine experts will be happy to help. They can be reached at 800- 562-1465.
Written by a customer while visiting Nespresso USA