Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,219 Reviews)
Rating breakdown 3,219 reviews
5 Stars
2,001
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
1
Do not buy
on March 27, 2022
Posted by: Maddi
from New York NY
I received this as a gift in January. The machine stopped working after making approximately 5 coffees. The light blinks orange and machine just stops working. I had tried all the troubleshooting. Then it wouldn’t turn on the next time I tried to get it working. Nespresso gave me a real hard time on the phone. I was so upset with them I needed to hang up. It was a terrible experience and I am stuck with a machine that worked for 5 brews. I had found other people have had the same experience as me. Google all the reviews before purchasing this machine. Awful design.
No, I would not recommend this to a friend.
Response from Nespresso USABy Savoeurn D., Customer Service, March 28, 2022
Thank you for your review, Maddi. We’re disappointed to learn that your Vertuo Next is not performing to your expectations. We certainly want your Nespresso experience to be special and exactly to your satisfaction. We see that we have tried to get in touch with you at the phone number associated with your Nespresso account. We're confident that we can find a solution to your concerns. Please feel free to call our toll-free phone number, 800-562-1465, so we can better assist. We are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Broke immediately
on March 27, 2022
Posted by: Lyndcar
from Florida
I have had issues with this the second I got it. Nespresso basically told me tough luck. It would overflow, not start, say it needed to be descaled immediately after I descaled it. DO NOT GET IT!!!!
No, I would not recommend this to a friend.
Response from Nespresso USABy Savoeurn D., Customer Service, March 28, 2022
Thank you for your review. We’re disappointed to learn that your Vertuo Next is not performing to your expectations. We certainly want your Nespresso experience to be special and exactly to your satisfaction. Your Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Please feel free to call our toll-free phone number, 800-562-1465, so we can better assist. We are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Do not recommend
on March 26, 2022
Posted by: Anonymous
from Ohio
I bought this machine about 4 months ago and it’s beginning to malfunction every time I go to brew a cup it flashes orange k have descaled and cleaned the machine numerous times I have to perform a descaling procedure almost daily to be able to brew my coffee
No, I would not recommend this to a friend.
Response from Nespresso USABy Savoeurn D., Customer Service, March 28, 2022
Thank you for your review. We’re disappointed to learn that your Vertuo Next is not performing to your expectations. We certainly want your Nespresso experience to be special and exactly to your satisfaction. The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Should you require any assistance with your machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Like Playing a Slot Machine
on March 26, 2022
Posted by: JennySD
from San Diego
I bought this as a Christmas gift for myself and began using it in January 2022. When this machine decides to actually make a cup of coffee, it is wonderful. However, similar to a slot machine, you never know when it is actually going to make a cup of coffee. All of the infuriating whirring and blinking orange lights when you are just trying to make your very expensive cup of morning coffee is insane. Under no circumstance would I recommend this lemon to anyone. Can’t express my level of disappointment.I just want this to work and it just doesn’t.
No, I would not recommend this to a friend.
Response from Nespresso USABy Savoeurn D., Customer Service, March 28, 2022
Thank you for your review, Jenny. We’re disappointed to learn that your Vertuo Next is not performing to your expectations. We certainly want your Nespresso experience to be special and exactly to your satisfaction. Please allow us to provide some troubleshooting tips that may help.
Allow the machine to warm up once the machine is turned on. The cup button light will begin to pulse slowly for about 30 seconds, indicating the “warm-up” phase. Once the light is steady white the machine is ready for use. After a Nespresso capsule has been inserted for brewing, close the head, and ensure the lever is fully locked. The lever must go past the lock symbol and there should be a slight click sound when fully locked. Press the cup button once to begin coffee preparation. The cup button light will begin to blink. However, it may take a moment before the flow begins as the machine is reading the bar code and pre-wetting the capsule. Once the machine is finished brewing, the cup button light will become solid. Open the head by turning the lever all the way to the right to eject the capsule into the capsule container.
The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Should you require any assistance with your machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Allow the machine to warm up once the machine is turned on. The cup button light will begin to pulse slowly for about 30 seconds, indicating the “warm-up” phase. Once the light is steady white the machine is ready for use. After a Nespresso capsule has been inserted for brewing, close the head, and ensure the lever is fully locked. The lever must go past the lock symbol and there should be a slight click sound when fully locked. Press the cup button once to begin coffee preparation. The cup button light will begin to blink. However, it may take a moment before the flow begins as the machine is reading the bar code and pre-wetting the capsule. Once the machine is finished brewing, the cup button light will become solid. Open the head by turning the lever all the way to the right to eject the capsule into the capsule container.
The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Should you require any assistance with your machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Broken
on March 25, 2022
Posted by: Marsha
from Atlanta
Was a gift from my daughter and it broke in the first 8 months. Was so disappointed
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., Customer Service, March 26, 2022
We're disappointed to hear this, Marsha, and we're always here to help. We offer a lifetime of comprehensive troubleshooting and all machines are covered under at least a one year warranty. Please give us a call directly at 800-562-1465 to speak with a machine expert. We are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
5
I love this machine!
on March 25, 2022
Posted by: nat_louie24
[This review was collected as part of a promotion.] I love this machine! I’ve been wanting a nespresso forever so first of all thank you! Second it makes coffee so nicely. I love the consistency and flavor plus it’s so easy to use and clean!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Don’t Buy!
on March 25, 2022
Posted by: Diana
from San Francisco
I bought this machine for my sister and her fiancé, it broke writhing 6 months. They are going back to use their older but reliable Keurig machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., Customer Service, March 26, 2022
We're disappointed to hear this, Diana, and we're always here to help. We offer a lifetime of comprehensive troubleshooting and all machines are covered under at least a one year warranty. Please give us a call directly at 800-562-1465 to speak with a machine expert. We are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love this coffee machine.
on March 24, 2022
Posted by: melodyz7
Love this coffee machine. I always drink the most delicious coffee in the morning. Only issue is the pods are a bit pricy
Written by a customer while visiting influenster.com
