Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,215 Reviews)
Rating breakdown 3,215 reviews
5 Stars
1,997
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
1
Broken
on March 25, 2022
Posted by: Marsha
from Atlanta
Was a gift from my daughter and it broke in the first 8 months. Was so disappointed
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., Customer Service, March 26, 2022
We're disappointed to hear this, Marsha, and we're always here to help. We offer a lifetime of comprehensive troubleshooting and all machines are covered under at least a one year warranty. Please give us a call directly at 800-562-1465 to speak with a machine expert. We are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
5
I love this machine!
on March 25, 2022
Posted by: nat_louie24
[This review was collected as part of a promotion.] I love this machine! I’ve been wanting a nespresso forever so first of all thank you! Second it makes coffee so nicely. I love the consistency and flavor plus it’s so easy to use and clean!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Don’t Buy!
on March 25, 2022
Posted by: Diana
from San Francisco
I bought this machine for my sister and her fiancé, it broke writhing 6 months. They are going back to use their older but reliable Keurig machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., Customer Service, March 26, 2022
We're disappointed to hear this, Diana, and we're always here to help. We offer a lifetime of comprehensive troubleshooting and all machines are covered under at least a one year warranty. Please give us a call directly at 800-562-1465 to speak with a machine expert. We are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love this coffee machine.
on March 24, 2022
Posted by: melodyz7
Love this coffee machine. I always drink the most delicious coffee in the morning. Only issue is the pods are a bit pricy
Written by a customer while visiting influenster.com
Customer Rating
1
Terrible reliabiity
on March 24, 2022
Posted by: Steve65
from Houston
I used an Latissimo for years with no issues. I bought this machine less than year ago and I'm on my fourth one and now it's having problems. They have terrible reliability and they are prone to leaking all over your counter top.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Do not purchase
on March 24, 2022
Posted by: DC Mike
from DC
I’ve had nespresso machines before that have worked great. We (wife and I) upgraded to this model, and it’s very poorly built, constantly breaks down needing resets and descales. Lasted about 6 months the first time and then everything after that has been awful. Breaks every month or so.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Broke Twice after two months
on March 24, 2022
Posted by: jdf
Two different machines broke twice after two months. Had to buy a third one. Definitely buying a different machine type.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Would NOT Recommend
on March 24, 2022
Posted by: Carl
I received this machine as a gift 8 months ago and have had on and off issues ever since. The machine leaks liquid underneath the used capsule holder, I’m constantly fighting with it to get rid of orange flashing lights, and the most recent issue is causing the machine to not even brew coffee. After much research trying to solve my machine’s issues, I’ve come to realize that so many people have problems with the Vertuo Next line. It’s to the point where customer service just replaces machines on the regular because they know it’s faulty. I’ve seen several instances where people have had their Next machines replaced 2 or more times. Nespresso needs to recognize there is an issue in design with the Next machines and stop making this headache of a coffee maker.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA