Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,215 Reviews)
Rating breakdown 3,215 reviews
5 Stars
1,997
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
5
Nespresso makes the BEST
on March 30, 2022
Posted by: sweetyjenj
Nespresso makes the BEST coffee quick!! Their pods are specially designed to brew the best cup or espresso each time, and it's truly delicious. I admired their machines for a few years before finally getting my own and I don't regret it one bit. Go for it!!
Written by a customer while visiting influenster.com
Customer Rating
1
2 in 6 months - both broke.
on March 29, 2022
Posted by: Chloe32
from Chicago, IL
When this machine works, it’s great. But more often than not, it simply doesn’t work. My first one broke after less than a year, and thankfully Nespresso sent a replacement machine. Then 2 months into the replacement, that broke too. It randomly started leaking water everywhere and it wouldn’t even let me do a factory reset. So now I’m on to a third machine. I’m switching models because the Vertuo Next is just not reliable. Not sure what went wrong when Nespresso was creating this specific model, but don’t even bother with it.
No, I would not recommend this to a friend.
Response from Nespresso USABy Devyn W., Customer Service, March 30, 2022
Thank you for your review. We certainly want your Nespresso experience to be special and exactly to your satisfaction. We are happy to see you were able to speak with a machine expert. Should you need assistance going forward, please visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides, or you can contact us through our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
3
Started leaking after 6 months
on March 29, 2022
Posted by: DDavis
from Chicago
Started leaking after 6 months but customer service is sending us a new machine. Fingers crossed it works longer than this machine has. Thank you Nespresso for taking care of us.
I would recommend this to a friend!
Response from Nespresso USABy Devyn W., Customer Service, March 30, 2022
Thank you for your review. We are happy to see you spoke with a machine expert and will receive a new Vertuo Next machine. The Vertuo Next comes with a lifetime of troubleshooting and one year warranty. If you have any questions, please feel free to contact us at 800-562-1465 or visit Nespresso.com/help for more details.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Stopped working after 2 months
on March 28, 2022
Posted by: Adrianna
from California
One day it just wouldn’t brew. I tried (and wasted) different coffee pods, factory reset, cleaning cycle, wasted a whole pouch of descaling solution and finally called customer service for troubleshooting. It was determined that the button is defective and wouldn’t respond to factory reset or any other functions. Luckily the customer service is great and i am being sent a replacement model of my choosing. Hoping the Evoluo model will work out better
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service , March 29, 2022
Thank you for your review. We are happy to see you spoke with a machine expert and will receive your new Evoluo machine. The new Evoluo comes with a lifetime of troubleshooting and one year warranty. If you have any questions, please feel free to contact us at 800-562-1465 or visit Nespresso.com/help for more details.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Do not buy
on March 27, 2022
Posted by: Maddi
from New York NY
I received this as a gift in January. The machine stopped working after making approximately 5 coffees. The light blinks orange and machine just stops working. I had tried all the troubleshooting. Then it wouldn’t turn on the next time I tried to get it working. Nespresso gave me a real hard time on the phone. I was so upset with them I needed to hang up. It was a terrible experience and I am stuck with a machine that worked for 5 brews. I had found other people have had the same experience as me. Google all the reviews before purchasing this machine. Awful design.
No, I would not recommend this to a friend.
Response from Nespresso USABy Savoeurn D., Customer Service, March 28, 2022
Thank you for your review, Maddi. We’re disappointed to learn that your Vertuo Next is not performing to your expectations. We certainly want your Nespresso experience to be special and exactly to your satisfaction. We see that we have tried to get in touch with you at the phone number associated with your Nespresso account. We're confident that we can find a solution to your concerns. Please feel free to call our toll-free phone number, 800-562-1465, so we can better assist. We are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Broke immediately
on March 27, 2022
Posted by: Lyndcar
from Florida
I have had issues with this the second I got it. Nespresso basically told me tough luck. It would overflow, not start, say it needed to be descaled immediately after I descaled it. DO NOT GET IT!!!!
No, I would not recommend this to a friend.
Response from Nespresso USABy Savoeurn D., Customer Service, March 28, 2022
Thank you for your review. We’re disappointed to learn that your Vertuo Next is not performing to your expectations. We certainly want your Nespresso experience to be special and exactly to your satisfaction. Your Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Please feel free to call our toll-free phone number, 800-562-1465, so we can better assist. We are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Do not recommend
on March 26, 2022
Posted by: Anonymous
from Ohio
I bought this machine about 4 months ago and it’s beginning to malfunction every time I go to brew a cup it flashes orange k have descaled and cleaned the machine numerous times I have to perform a descaling procedure almost daily to be able to brew my coffee
No, I would not recommend this to a friend.
Response from Nespresso USABy Savoeurn D., Customer Service, March 28, 2022
Thank you for your review. We’re disappointed to learn that your Vertuo Next is not performing to your expectations. We certainly want your Nespresso experience to be special and exactly to your satisfaction. The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Should you require any assistance with your machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Like Playing a Slot Machine
on March 26, 2022
Posted by: JennySD
from San Diego
I bought this as a Christmas gift for myself and began using it in January 2022. When this machine decides to actually make a cup of coffee, it is wonderful. However, similar to a slot machine, you never know when it is actually going to make a cup of coffee. All of the infuriating whirring and blinking orange lights when you are just trying to make your very expensive cup of morning coffee is insane. Under no circumstance would I recommend this lemon to anyone. Can’t express my level of disappointment.I just want this to work and it just doesn’t.
No, I would not recommend this to a friend.
Response from Nespresso USABy Savoeurn D., Customer Service, March 28, 2022
Thank you for your review, Jenny. We’re disappointed to learn that your Vertuo Next is not performing to your expectations. We certainly want your Nespresso experience to be special and exactly to your satisfaction. Please allow us to provide some troubleshooting tips that may help.
Allow the machine to warm up once the machine is turned on. The cup button light will begin to pulse slowly for about 30 seconds, indicating the “warm-up” phase. Once the light is steady white the machine is ready for use. After a Nespresso capsule has been inserted for brewing, close the head, and ensure the lever is fully locked. The lever must go past the lock symbol and there should be a slight click sound when fully locked. Press the cup button once to begin coffee preparation. The cup button light will begin to blink. However, it may take a moment before the flow begins as the machine is reading the bar code and pre-wetting the capsule. Once the machine is finished brewing, the cup button light will become solid. Open the head by turning the lever all the way to the right to eject the capsule into the capsule container.
The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Should you require any assistance with your machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Allow the machine to warm up once the machine is turned on. The cup button light will begin to pulse slowly for about 30 seconds, indicating the “warm-up” phase. Once the light is steady white the machine is ready for use. After a Nespresso capsule has been inserted for brewing, close the head, and ensure the lever is fully locked. The lever must go past the lock symbol and there should be a slight click sound when fully locked. Press the cup button once to begin coffee preparation. The cup button light will begin to blink. However, it may take a moment before the flow begins as the machine is reading the bar code and pre-wetting the capsule. Once the machine is finished brewing, the cup button light will become solid. Open the head by turning the lever all the way to the right to eject the capsule into the capsule container.
The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Should you require any assistance with your machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA