Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,219 Reviews)
Rating breakdown 3,219 reviews
5 Stars
2,001
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
2
Don't waste your money
on March 31, 2022
Posted by: Schell
My children bought me the Vertuo Next as a Christmas present. It worked a few times but the coffee was never hot. It would not ever connect to my Wifi and now the machine doesnt work at all. So disappointed that I threw away the box.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, Customer Service, April 1, 2022
Thank you for your review, Schell. We are dismayed to learn of your unsatisfactory experience with your Vertuo Next machine. Please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime of troubleshooting assistance, Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
We LOVE our nespresso.
on March 30, 2022
Posted by: kjohnson8601
We LOVE our nespresso. I have made so many fancy drinks that I used to get at chain stores. Coffee game changer for sure. And it heats up quick and isn’t loud which is nice for early mornings.
Written by a customer while visiting influenster.com
Customer Rating
4
Love using my espresso
on March 30, 2022
Posted by: rileym48
Love using my espresso machine everyday. Have some trouble with it sometimes, will take a few tries for the shot to pull but it eventually works. It’s expensive but worth it in the long run. Recommend to anyone looking to make their own coffee at home!
Written by a customer while visiting influenster.com
Customer Rating
1
Bad
on March 30, 2022
Posted by: Nespresso23
from Wisconsin
I had 2 machines that both stopped working in under a year of having them. Now they require a video call to troubleshoot and I don’t have access to do that. I would not recommend anyone buy this.
No, I would not recommend this to a friend.
Response from Nespresso USABy Beth P., Customer Service, March 31, 2022
Hi Nespresso23, we're disappointed to hear your Vertuo Next has stopped working. If you will call us at 1-800-562-1465 we will gladly further assist you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Nespresso makes the BEST
on March 30, 2022
Posted by: sweetyjenj
Nespresso makes the BEST coffee quick!! Their pods are specially designed to brew the best cup or espresso each time, and it's truly delicious. I admired their machines for a few years before finally getting my own and I don't regret it one bit. Go for it!!
Written by a customer while visiting influenster.com
Customer Rating
1
2 in 6 months - both broke.
on March 29, 2022
Posted by: Chloe32
from Chicago, IL
When this machine works, it’s great. But more often than not, it simply doesn’t work. My first one broke after less than a year, and thankfully Nespresso sent a replacement machine. Then 2 months into the replacement, that broke too. It randomly started leaking water everywhere and it wouldn’t even let me do a factory reset. So now I’m on to a third machine. I’m switching models because the Vertuo Next is just not reliable. Not sure what went wrong when Nespresso was creating this specific model, but don’t even bother with it.
No, I would not recommend this to a friend.
Response from Nespresso USABy Devyn W., Customer Service, March 30, 2022
Thank you for your review. We certainly want your Nespresso experience to be special and exactly to your satisfaction. We are happy to see you were able to speak with a machine expert. Should you need assistance going forward, please visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides, or you can contact us through our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
3
Started leaking after 6 months
on March 29, 2022
Posted by: DDavis
from Chicago
Started leaking after 6 months but customer service is sending us a new machine. Fingers crossed it works longer than this machine has. Thank you Nespresso for taking care of us.
I would recommend this to a friend!
Response from Nespresso USABy Devyn W., Customer Service, March 30, 2022
Thank you for your review. We are happy to see you spoke with a machine expert and will receive a new Vertuo Next machine. The Vertuo Next comes with a lifetime of troubleshooting and one year warranty. If you have any questions, please feel free to contact us at 800-562-1465 or visit Nespresso.com/help for more details.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Stopped working after 2 months
on March 28, 2022
Posted by: Adrianna
from California
One day it just wouldn’t brew. I tried (and wasted) different coffee pods, factory reset, cleaning cycle, wasted a whole pouch of descaling solution and finally called customer service for troubleshooting. It was determined that the button is defective and wouldn’t respond to factory reset or any other functions. Luckily the customer service is great and i am being sent a replacement model of my choosing. Hoping the Evoluo model will work out better
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service , March 29, 2022
Thank you for your review. We are happy to see you spoke with a machine expert and will receive your new Evoluo machine. The new Evoluo comes with a lifetime of troubleshooting and one year warranty. If you have any questions, please feel free to contact us at 800-562-1465 or visit Nespresso.com/help for more details.
Written by a customer while visiting Nespresso USA