Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,219 Reviews)
Rating breakdown 3,219 reviews
5 Stars
2,001
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
1
Very bad quality
on April 3, 2022
Posted by: Chris
from NJ
After less than one year the machine is down. Nespresso machines are not robust. You pay too much for the quality you have. It's my second machine in one year very unhappy.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service , April 4, 2022
Hi Chris. Thank you for your review. We are dismayed to learn the Vertuo Next does not meet your expectations. We recommend running a priming cycle once a week through your machine, to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Not long lasting
on April 3, 2022
Posted by: CTran
from Seattle
Got my machine in April 2020 and now April 2022 I will need a replacement. After a year the lever to lock and unlock the machine would jam up making it really hard to open and close and now it’s shorting the circuit . Ice heard others have zero issues so maybe I got a bad one.
Response from Nespresso USABy Nisha B, Customer Service , April 4, 2022
Hi. Thank you for your review. We are dismayed to learn the Vertuo Next did not meet your expectations. We recommend running a priming cycle once a week through your machine, to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Pick a different machine
on April 3, 2022
Posted by: T Charles
from Jersey City, NJ
I got the Vertuo Next a little over one year ago. It continues to have the same issue. When trying to brew, the machine will heat up, then flash orange twice, and stop. I have to reset the machine multiple times, unplug it, wait, and then sometimes it will work. You can imagine how upsetting this can be at 4am... I have gone through trouble shooting tips over the phone and via chat. Save yourself the headache and skip this machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service , April 4, 2022
Hi Charles. Thank you for your review. We are dismayed to learn your Vertuo Next has not met your expectations. However, we are thrilled to learn you were able to speak with a Machine Expert, and a replacement Evoluo is on the way to you. We recommend running a priming cycle once a week through your machine, to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Evoluo, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
On our second machine and counting….
on April 3, 2022
Posted by: DaveWMcG
from Reston, VA
I suppose it’s a relief that we aren’t the only ones fed up with this machine. We’re on our second one in eight months. We frequently clean and descale, but it just stops working nearly every day after we brew one pod. Either me or my wife will make a cup of coffee in the morning, and the next person goes to try and it just doesn’t work. We go through the same annoying routine of ejecting pods, factory resetting, opening and closing multiple times, unplugging for 10+ seconds, anything possible to get it to work, until finally it brews another cup. I don’t know why this specific machine is so much worse than the other Vertuos. We love Nespresso, but I’m running out of patience…
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service , April 4, 2022
Hi. Thank you for your review. We are dismayed to learn the Vertuo Next did not meet your expectations. We recommend running a priming cycle once a week through your machine, to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
An excellent machine
on April 2, 2022
Posted by: JEAER
from San Francisco
I have used this small tidy machine twice-daily for a year ... and I could not be more pleased. The size, workmanship and output are outstanding. I particularly like the detachable water tank and the automatic turnoff with no dripping.
I would recommend this to a friend!
Response from Nespresso USABy Nisha B, Customer Service , April 4, 2022
Hi Jeaer. Thank you for your review. We are thrilled to learn you are enjoying your Vertuo Next machine. We recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Esthetically pleasing however not the best gadget
on April 2, 2022
Posted by: Rose
from Los Angeles, CA
I am on my 4th machine, I had 2 faulty machines, my 3rd one lasted under a year and now I got it replaced again. I don’t know what the issue is but it stops working frequently, I’ve heard this from other users too. Often the pods don’t pour, I think because the machine isn’t processing. I’m not sure I’d recommend this to anyone. I have just ordered a different version on the machine, hopefully that one lasts.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service , April 4, 2022
Hi Rose. Thank you for your review. We are dismayed to learn your Vertuo Next has not met your expectations. However, we are thrilled to learn you were able to speak with a Machine Expert, and a replacement VertuoPlus is on the way to you. We recommend running a priming cycle once a week through your machine, to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your VertuoPlus, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Absolutely love this Nespresso!
on April 1, 2022
Posted by: celi20
Absolutely love this Nespresso! Not only are the espressos and coffee absolutely delicious, the size of the product goes perfectly on your counter top. There are variety of pods all to everyone’s liking . Highly recommend this product ! So far I’ve influenced two of my friends to purchase and they love it !
Written by a customer while visiting influenster.com
Customer Rating
1
Same issues as many others
on March 31, 2022
Posted by: Anthony
from Orange County, CA
Just like the other reviews. It was great for 3-4 months of mild use and then it started leaking. Nespresso is sending out a replacement but it seems like they only last 3-4 months before they go bad. Warranty doesn’t reset so in one year it’s going to break again and then I’ll have to buy another one because it won’t be covered.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, Customer Service, April 1, 2022
Thank you for your review, Anthony. We are dismayed to learn you are having issues with your Vertuo Next machine; however, we are happy to learn our Machine Experts arranged for your machine to be replaced. For maintenance of your machine, we recommend a weekly cleaning to clear away any granule buildup from the head of your machine. Each machine comes with at least a one-year warranty and lifetime of troubleshooting assistance, please do not hesitate to contact us through our toll-free number, 800-562-1465. We are available 24 hours a day and 7 days a week. Thanks!
Written by a customer while visiting Nespresso USA