Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,215 Reviews)
Rating breakdown 3,215 reviews
5 Stars
1,997
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
5
An excellent machine
on April 2, 2022
Posted by: JEAER
from San Francisco
I have used this small tidy machine twice-daily for a year ... and I could not be more pleased. The size, workmanship and output are outstanding. I particularly like the detachable water tank and the automatic turnoff with no dripping.
I would recommend this to a friend!
Response from Nespresso USABy Nisha B, Customer Service , April 4, 2022
Hi Jeaer. Thank you for your review. We are thrilled to learn you are enjoying your Vertuo Next machine. We recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Esthetically pleasing however not the best gadget
on April 2, 2022
Posted by: Rose
from Los Angeles, CA
I am on my 4th machine, I had 2 faulty machines, my 3rd one lasted under a year and now I got it replaced again. I don’t know what the issue is but it stops working frequently, I’ve heard this from other users too. Often the pods don’t pour, I think because the machine isn’t processing. I’m not sure I’d recommend this to anyone. I have just ordered a different version on the machine, hopefully that one lasts.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service , April 4, 2022
Hi Rose. Thank you for your review. We are dismayed to learn your Vertuo Next has not met your expectations. However, we are thrilled to learn you were able to speak with a Machine Expert, and a replacement VertuoPlus is on the way to you. We recommend running a priming cycle once a week through your machine, to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your VertuoPlus, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Absolutely love this Nespresso!
on April 1, 2022
Posted by: celi20
Absolutely love this Nespresso! Not only are the espressos and coffee absolutely delicious, the size of the product goes perfectly on your counter top. There are variety of pods all to everyone’s liking . Highly recommend this product ! So far I’ve influenced two of my friends to purchase and they love it !
Written by a customer while visiting influenster.com
Customer Rating
1
Same issues as many others
on March 31, 2022
Posted by: Anthony
from Orange County, CA
Just like the other reviews. It was great for 3-4 months of mild use and then it started leaking. Nespresso is sending out a replacement but it seems like they only last 3-4 months before they go bad. Warranty doesn’t reset so in one year it’s going to break again and then I’ll have to buy another one because it won’t be covered.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, Customer Service, April 1, 2022
Thank you for your review, Anthony. We are dismayed to learn you are having issues with your Vertuo Next machine; however, we are happy to learn our Machine Experts arranged for your machine to be replaced. For maintenance of your machine, we recommend a weekly cleaning to clear away any granule buildup from the head of your machine. Each machine comes with at least a one-year warranty and lifetime of troubleshooting assistance, please do not hesitate to contact us through our toll-free number, 800-562-1465. We are available 24 hours a day and 7 days a week. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Don't waste your money
on March 31, 2022
Posted by: Schell
My children bought me the Vertuo Next as a Christmas present. It worked a few times but the coffee was never hot. It would not ever connect to my Wifi and now the machine doesnt work at all. So disappointed that I threw away the box.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, Customer Service, April 1, 2022
Thank you for your review, Schell. We are dismayed to learn of your unsatisfactory experience with your Vertuo Next machine. Please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime of troubleshooting assistance, Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
We LOVE our nespresso.
on March 30, 2022
Posted by: kjohnson8601
We LOVE our nespresso. I have made so many fancy drinks that I used to get at chain stores. Coffee game changer for sure. And it heats up quick and isn’t loud which is nice for early mornings.
Written by a customer while visiting influenster.com
Customer Rating
4
Love using my espresso
on March 30, 2022
Posted by: rileym48
Love using my espresso machine everyday. Have some trouble with it sometimes, will take a few tries for the shot to pull but it eventually works. It’s expensive but worth it in the long run. Recommend to anyone looking to make their own coffee at home!
Written by a customer while visiting influenster.com
Customer Rating
1
Bad
on March 30, 2022
Posted by: Nespresso23
from Wisconsin
I had 2 machines that both stopped working in under a year of having them. Now they require a video call to troubleshoot and I don’t have access to do that. I would not recommend anyone buy this.
No, I would not recommend this to a friend.
Response from Nespresso USABy Beth P., Customer Service, March 31, 2022
Hi Nespresso23, we're disappointed to hear your Vertuo Next has stopped working. If you will call us at 1-800-562-1465 we will gladly further assist you.
Written by a customer while visiting Nespresso USA