Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,219 Reviews)
Rating breakdown 3,219 reviews
5 Stars
2,001
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
4
I received this product
on April 9, 2022
Posted by: nittney17
[This review was collected as part of a promotion.] I received this product free from Influenster last year and I love it. The pods are a bit expensive so I really only use it for special occasions or if I need a pick me up.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Buyer Beware
on April 8, 2022
Posted by: MrsDawnMarie
from New Jersey
I bought this machine 4 days ago. Woke up this morning and tried to make myself an espresso. Wouldn’t work. Called Nespresso, they had me run through some tests…..no go….faulty machine……4 days…..lesson learned.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., Customer Service, April 9, 2022
Thank you for your review. We're disappointed to hear of your machine troubles, however, glad to see that we were able to assist. We are always here to help, and hope that you won't hesitate to reach out with any further questions, comments, or concerns. We are available 24 hours a day, 7 days a week at our toll-free number, 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Horrible
on April 8, 2022
Posted by: cass03
from Tampa, FL
For your sake, please don’t bother with this machine. I bought my Next in December of 2021 and had to get it replaced within 2 months because it stopped working properly. Received the replacement in February and it stopped working in April. Luckily customer service was very understanding and they are sending me a different model. Hopefully 3rd time’s the charm. This machine is absolutely horrible, and I am just one of thousands who have complained about it. For the price it should last more than 2 months. I hope Nespresso will recall or discontinue this product.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., Customer Service, April 9, 2022
Thank you for your review. We're disappointed to hear of your machine troubles, however, glad to see that we were able to assist. We are always here to help, and hope that you won't hesitate to reach out with any further questions, comments, or concerns. We are available 24 hours a day, 7 days a week at our toll-free number, 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
5
This is by far
on April 6, 2022
Posted by: shaynac3
This is by far my favorite coffee maker I have ever owned! The flavors of coffee and variety they offer are outstanding and I don't find it that much more price wise for the quality!
Written by a customer while visiting influenster.com
Customer Rating
1
Do not buy
on April 5, 2022
Posted by: Patrick
from San Diego
This machine started misfunctioning after just 6 months of use. Now it doesnt work at all. Though the coffee tasted good when it worked, it did not brew hot enough. This was my 1st Nespresso machine and will probably be my last.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
1
2 broken machines
on April 4, 2022
Posted by: Dimitris
1st machine worked fine for 3-4 months, then it broke. Second machine arrived as a replacement, did not last a week and broke again. Stay away for your sake
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, April 5, 2022
Thank you for your review, Dimitris. We’re dismayed to learn that your Vertuo Next machine is not performing to your satisfaction. Your machine comes with a one-year warranty and a lifetime of troubleshooting, via our toll-free number 800-562-1465. We’re available 24 hours a day and 7 days a week for your convenience. Please reach out to us if you need machine assistance.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Broke within 6 months
on April 3, 2022
Posted by: ecoles27
from CT
The coffee was delicious, but this machine worked inconsistently at best, then it completely died inside of six months of light to moderate use. I reached out to Nespresso who informed me it would require a FaceTime troubleshooting session in order for them to help me. This machine is so basic it plugs in and has one button, what is there to troubleshoot? I expected better service after such a short amount of time owning the product.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service , April 4, 2022
Hi. Thank you for your review. We are dismayed to learn the Vertuo Next does not meet your expectations. We recommend running a priming cycle once a week through your machine, to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Terrible machine
on April 3, 2022
Posted by: Biz
from Vero Beach, Fl
This machine isn't worth your time or money. The coffee is good and the customer service team is also solid - however, the machines are sub-par and ever in need of a complex cleaning and descaling system. I had one go bad, they sent another and it went bad it two weeks. I am now looking for another company.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service , April 4, 2022
Hi. Thank you for your review. We are dismayed to learn the Vertuo Next does not meet your expectations. We recommend running a priming cycle once a week through your machine, to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA