Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,215 Reviews)
Rating breakdown 3,215 reviews
5 Stars
1,997
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
1
Do not buy
on April 5, 2022
Posted by: Patrick
from San Diego
This machine started misfunctioning after just 6 months of use. Now it doesnt work at all. Though the coffee tasted good when it worked, it did not brew hot enough. This was my 1st Nespresso machine and will probably be my last.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
1
2 broken machines
on April 4, 2022
Posted by: Dimitris
1st machine worked fine for 3-4 months, then it broke. Second machine arrived as a replacement, did not last a week and broke again. Stay away for your sake
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, April 5, 2022
Thank you for your review, Dimitris. We’re dismayed to learn that your Vertuo Next machine is not performing to your satisfaction. Your machine comes with a one-year warranty and a lifetime of troubleshooting, via our toll-free number 800-562-1465. We’re available 24 hours a day and 7 days a week for your convenience. Please reach out to us if you need machine assistance.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Broke within 6 months
on April 3, 2022
Posted by: ecoles27
from CT
The coffee was delicious, but this machine worked inconsistently at best, then it completely died inside of six months of light to moderate use. I reached out to Nespresso who informed me it would require a FaceTime troubleshooting session in order for them to help me. This machine is so basic it plugs in and has one button, what is there to troubleshoot? I expected better service after such a short amount of time owning the product.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service , April 4, 2022
Hi. Thank you for your review. We are dismayed to learn the Vertuo Next does not meet your expectations. We recommend running a priming cycle once a week through your machine, to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Terrible machine
on April 3, 2022
Posted by: Biz
from Vero Beach, Fl
This machine isn't worth your time or money. The coffee is good and the customer service team is also solid - however, the machines are sub-par and ever in need of a complex cleaning and descaling system. I had one go bad, they sent another and it went bad it two weeks. I am now looking for another company.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service , April 4, 2022
Hi. Thank you for your review. We are dismayed to learn the Vertuo Next does not meet your expectations. We recommend running a priming cycle once a week through your machine, to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Very bad quality
on April 3, 2022
Posted by: Chris
from NJ
After less than one year the machine is down. Nespresso machines are not robust. You pay too much for the quality you have. It's my second machine in one year very unhappy.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service , April 4, 2022
Hi Chris. Thank you for your review. We are dismayed to learn the Vertuo Next does not meet your expectations. We recommend running a priming cycle once a week through your machine, to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Not long lasting
on April 3, 2022
Posted by: CTran
from Seattle
Got my machine in April 2020 and now April 2022 I will need a replacement. After a year the lever to lock and unlock the machine would jam up making it really hard to open and close and now it’s shorting the circuit . Ice heard others have zero issues so maybe I got a bad one.
Response from Nespresso USABy Nisha B, Customer Service , April 4, 2022
Hi. Thank you for your review. We are dismayed to learn the Vertuo Next did not meet your expectations. We recommend running a priming cycle once a week through your machine, to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Pick a different machine
on April 3, 2022
Posted by: T Charles
from Jersey City, NJ
I got the Vertuo Next a little over one year ago. It continues to have the same issue. When trying to brew, the machine will heat up, then flash orange twice, and stop. I have to reset the machine multiple times, unplug it, wait, and then sometimes it will work. You can imagine how upsetting this can be at 4am... I have gone through trouble shooting tips over the phone and via chat. Save yourself the headache and skip this machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service , April 4, 2022
Hi Charles. Thank you for your review. We are dismayed to learn your Vertuo Next has not met your expectations. However, we are thrilled to learn you were able to speak with a Machine Expert, and a replacement Evoluo is on the way to you. We recommend running a priming cycle once a week through your machine, to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Evoluo, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
On our second machine and counting….
on April 3, 2022
Posted by: DaveWMcG
from Reston, VA
I suppose it’s a relief that we aren’t the only ones fed up with this machine. We’re on our second one in eight months. We frequently clean and descale, but it just stops working nearly every day after we brew one pod. Either me or my wife will make a cup of coffee in the morning, and the next person goes to try and it just doesn’t work. We go through the same annoying routine of ejecting pods, factory resetting, opening and closing multiple times, unplugging for 10+ seconds, anything possible to get it to work, until finally it brews another cup. I don’t know why this specific machine is so much worse than the other Vertuos. We love Nespresso, but I’m running out of patience…
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service , April 4, 2022
Hi. Thank you for your review. We are dismayed to learn the Vertuo Next did not meet your expectations. We recommend running a priming cycle once a week through your machine, to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA