Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,215 Reviews)
Rating breakdown 3,215 reviews
5 Stars
1,997
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
1
Great coffee, but terrible machine
on April 19, 2022
Posted by: Tommy T
from St. Louis, MO
I love the coffee this thing makes, but the machine itself is junk. Had it for about a year before it started acting up, now I cannot get it to brew a cup, despite cleaning, descaling, resetting, etc. The "lifetime troubleshooting support" got it to work for one cup, then it stopped working again THE NEXT DAY. Sadly, I have spent over 3 hours in the last week trying to get it to work.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, April 20, 2022
Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso machine. The VertuoNext machine comes with a one-year warranty and we're happy to offer lifetime troubleshooting support. We are happy to see you were able to speak with a Machine Specialist and arranged to receive a replacement VertuoNext machine. Should you need any further assistance with your new machine, we are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
I'm obsessed with this
on April 18, 2022
Posted by: 0liverae
I'm obsessed with this machine. I love being able to brew espresso at home and I've come to enjoy it more than going to Statbucks.
Written by a customer while visiting influenster.com
Customer Rating
5
Happy
on April 18, 2022
Posted by: alexandriaj2
I love the ease of this machine and that it doesn’t take up a lot of room! I got this for my long college nights! The espresso tastes soooo good!!!
Written by a customer while visiting influenster.com
Customer Rating
1
Horrible!!! Barely last a year!!
on April 18, 2022
Posted by: Crystal B
from Chicago
My 4th machine broke after 15 months. Wasted quite a bit of coffee either from not reading codes or coffee pouring out from bottom of the machine. I spent more time trying to make a cup of coffee than actually enjoying it! So disappointing, especially for the price!
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, April 19, 2022
Thank you for your review. We're disappointed to learn about the technical issues you have experienced with the Vertuo Next machine. Please contact us any time at 800-562-1465 and a Machine Expert would be happy to assist you .We are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Cant rave enough about
on April 14, 2022
Posted by: funkyrbs
Cant rave enough about my n’espères so machine! I love how user friendly it is! The espresso is DELICIOUS! So many different flavors to try!
Written by a customer while visiting influenster.com
Customer Rating
1
Machine stopped working
on April 14, 2022
Posted by: E2
from MA
Initially it was tough to get the machine to start working. After 4 months the machine decided not to brew anymore. Was on the phone with Nespreso for 2 hours cleaning and cleaning and wiping and nothing. We reached a point where a new machine was ordered. My fear is that the bar code recognition is bound to fail sooner or later. Hopefully if this happens Nespreso will replace this machine with a different Vertuo that actually works.
No, I would not recommend this to a friend.
Response from Nespresso USABy Devyn W., Customer Service, April 15, 2022
Thank you for your review. We're disappointed to hear of your machine troubles, however, glad to see that you were able to speak with one of our specialists and receive a replacement machine. We are always here to help, and hope that you won't hesitate to reach out with any further questions, comments, or concerns. We are available 24 hours a day, 7 days a week at our toll-free number, 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Could use some improvements
on April 14, 2022
Posted by: thebaldandthebeautif
I love the product for what it is but it has some issues. I’m currently on my second one, a replacement. My first Vertuo Next had some problems out the box, it wouldn’t “brew” when I first hit the button, I’d sometimes have to do it at least three times to get a cup of coffee. Also, you’re supposed to be able to connect via Wi-Fi, didn’t work then and still doesn’t work. I got my replacement because my first one started leaking water, so far so good in that aspect.
Written by a customer while visiting influenster.com
Customer Rating
1
Very buggy
on April 14, 2022
Posted by: Jd1980
from Waltham, MA
Sure the coffee’s good… when it works. finally chucking this after a year of struggling with leaks, pods not reading, etc. utter garbage machine
No, I would not recommend this to a friend.
Response from Nespresso USABy Devyn W., Customer Service, April 15, 2022
Thank you for your review. We’re disappointed to learn that your Vertuo Next is not performing to your expectations. We certainly want your Nespresso experience to be special and exactly to your satisfaction. Your Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Please feel free to call our toll-free phone number, 800-562-1465, so we can better assist. We are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA