Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,219 Reviews)
Rating breakdown 3,219 reviews
5 Stars
2,001
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
1
LEAKING
on April 21, 2022
Posted by: jrant2
from Washington, DC
I've had this product since December 2021 and it has been leaking since day one. I hope Nespresso helps me resolves this issue.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, Customer Service, April 22, 2022
Thank you for your review. We’re disappointed to learn that your Vertuo Next is not performing to your expectations. We certainly want your Nespresso experience to be special and exactly to your satisfaction. Your Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Please feel free to call our toll-free phone number, 800-562-1465, so we can better assist. We are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
DO NOT BUY
on April 21, 2022
Posted by: SAM
from Fort Worth, Texas
So frustrated with this machine and this company. I got my Vertuo Next for Christmas 2021 and it's April 2022 and it's not working. Orange flashing light and leaking out the sides. Now it won't even try to work. Nespresso should replace every Vertuo Next machine they sold. I don't need help restarting or trouble shooting my machine. The reviews speak for themselves.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, Customer Service, April 22, 2022
Thank you for your review. We’re disappointed to learn that your Vertuo Next is not performing to your expectations. We certainly want your Nespresso experience to be special and exactly to your satisfaction. Your Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Please feel free to call our toll-free phone number, 800-562-1465, so we can better assist. We are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Onto my 3rd machine
on April 20, 2022
Posted by: Lamont
from Denver, CO
Not even a year in and I had this machine already replaced twice. First one wouldn’t brew the right amount, second one button stopped working. LOVE the coffee but the machine is a bust.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., Customer Service, April 21, 2022
We certainly share in your frustration, Lamont, and we appreciate your honest review. We stand behind our machines and regret when our valued customer's experience is less than perfect. We're glad to see than another replacement machine is on it's way to you, and we hope that you'll continue to follow up with any questions, comments, or concerns. We are available 24 hours a day, 7 days a week at 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
2
And another one...
on April 20, 2022
Posted by: Tim
Purchased 11/2020
Unfortunately, we too have fallen victim to the noted machine failures. First was leaking of water from under the machine followed ultimately by the machine not reading/recognizing/brewing pods.
The cleaning and descaling cycles were still working, but ended up accelerating the leak issue.
Nespresso was helpful/supportive in troubleshooting and offered up a replacement machine without question.
Hoping the replacement lasts longer as they really do produce a tasty cup of coffee... when they're working properly.
Response from Nespresso USABy Katy R., Customer Service, April 21, 2022
We certainly share in your frustration, Tim, and we appreciate your honest review. We stand behind our machines and regret when our valued customer's experience is less than perfect. We're glad to see than another replacement machine is on it's way to you, and we hope that you'll continue to follow up with any questions, comments, or concerns. We are available 24 hours a day, 7 days a week at 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Great coffee, but terrible machine
on April 19, 2022
Posted by: Tommy T
from St. Louis, MO
I love the coffee this thing makes, but the machine itself is junk. Had it for about a year before it started acting up, now I cannot get it to brew a cup, despite cleaning, descaling, resetting, etc. The "lifetime troubleshooting support" got it to work for one cup, then it stopped working again THE NEXT DAY. Sadly, I have spent over 3 hours in the last week trying to get it to work.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, April 20, 2022
Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso machine. The VertuoNext machine comes with a one-year warranty and we're happy to offer lifetime troubleshooting support. We are happy to see you were able to speak with a Machine Specialist and arranged to receive a replacement VertuoNext machine. Should you need any further assistance with your new machine, we are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
I'm obsessed with this
on April 18, 2022
Posted by: 0liverae
I'm obsessed with this machine. I love being able to brew espresso at home and I've come to enjoy it more than going to Statbucks.
Written by a customer while visiting influenster.com
Customer Rating
5
Happy
on April 18, 2022
Posted by: alexandriaj2
I love the ease of this machine and that it doesn’t take up a lot of room! I got this for my long college nights! The espresso tastes soooo good!!!
Written by a customer while visiting influenster.com
Customer Rating
1
Horrible!!! Barely last a year!!
on April 18, 2022
Posted by: Crystal B
from Chicago
My 4th machine broke after 15 months. Wasted quite a bit of coffee either from not reading codes or coffee pouring out from bottom of the machine. I spent more time trying to make a cup of coffee than actually enjoying it! So disappointing, especially for the price!
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, April 19, 2022
Thank you for your review. We're disappointed to learn about the technical issues you have experienced with the Vertuo Next machine. Please contact us any time at 800-562-1465 and a Machine Expert would be happy to assist you .We are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA