Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,219 Reviews)
Rating breakdown 3,219 reviews
5 Stars
2,001
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
1
Broke after two years of a single user
on April 26, 2022
Posted by: JV
from Virginia
I love Nespresso, I love coffee. I drink 4 or 5 cups of coffee every day. But I am also the only user. Two years later, it broke, it can clean, it can descale, it just won't brew anything! Very frustrating!
No, I would not recommend this to a friend.
Response from Nespresso USABy Savoeurn D., Customer Service, April 27, 2022
Thank you for your review, JV. We share in your frustration regarding your experience with your Vertuo Next machine. We certainly want your Nespresso experience to be special and exactly to your satisfaction. We suggest when turning on your machine, allow your machine to warm up. The light will begin to pulse slowly for about 30 seconds, indicating the “warm-up” phase. Once the light is steady the machine is ready for use. Insert your Nespresso capsule, and ensure the lever is fully locked. The lever must go past the lock symbol and there should be a slight click sound when fully locked. For best maintenance for your Vertuo Next, we recommend to always eject the used capsule after every use, run the Clean Cycle once a week to eliminate coffee grounds build up within the brew unit, and descale your machine every three months. All removable spare parts, including the water tank, should be washed by hand at least once a week.
The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
less than 2 months it broke.
on April 26, 2022
Posted by: JS
from Atlanta, GA
The machine stopped brewing coffee, the button doesn't work, and leaks HOT water everywhere.. only lasted two months. TWO MONTHS!! my old cheap coffee machine lasted many years before I decided to try this fancy machine. and reading the reviews I'm not the only one. Nespresso seriously needs to recall the machine or pull it off the shelve. It is hurting its reputation. forget the fancy features when it can't even brew coffee correctly. luckily I'm getting a different model (I refused to get the same machine as a replacement if its going to break again) through the warranty.
No, I would not recommend this to a friend.
Response from Nespresso USABy Savoeurn D., Customer Service, April 27, 2022
Thank you for your review, JS. We certainly want your Nespresso experience to be special and exactly to your satisfaction, and we appreciate your feedback. We’re happy to see you were able to speak with a Machine Expert and arranged to receive a replacement machine. For best maintenance for your new VertuoPlus machine, we recommend to always eject the used capsule after every use, run the Clean Cycle once a week to eliminate coffee grounds build up within the brew unit, and descale your machine when the descaling alert comes on. All removable spare parts, including the water tank, should be washed by hand at least once a week.
If you need assistance with your VertuoPlus, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week.
If you need assistance with your VertuoPlus, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Unreliable
on April 26, 2022
Posted by: Alex P
from Indianapolis, IN
We got the machine as a wedding present, used it for 4 months before having to call Nespresso to help trouble shoot. It wouldn’t make coffee/crema and the grounds would be in the bottom of the cup. Even after going through a cleaning cycle it wouldn’t work, Nespresso replaced it. Fast forward 6 months, I was diligent about cleaning and descaling and it stops working one day with a continuous flashing light. Two support calls and it still won’t do anything just not responding. Thankfully Nespresso is replacing it with a completely different machine than the Next line and extending the warranty for me. I’ve heard such great things about Nespresso but this machine was highly disappointing but I’m glad they’re making it better the customer service is phenomenal.
No, I would not recommend this to a friend.
Response from Nespresso USABy Savoeurn D., Customer Service, April 27, 2022
Thank you for your review, Alex. We certainly want your Nespresso experience to be special and exactly to your satisfaction. We’re happy to see you were able to speak with a Machine Expert and arranged to receive a replacement machine. For best maintenance for your Evoluo machine, we recommend to always eject the used capsule after every use, run the Clean Cycle once a week to eliminate coffee grounds build up within the brew unit, and descale your machine every three months. All removable spare parts, including the water tank, should be washed by hand at least once a week.
If you need assistance with your new Evoluo, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week.
If you need assistance with your new Evoluo, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Unreliable
on April 25, 2022
Posted by: Luke22
from Los Angeles
I have had 3 of these machines as they keep breaking on me for vaarious reasons. My first leaked coffee out of it's base, my second's cleaning function never was able to activate so it broke down, and I am on my third. Thankfully Nespresso keeps replacing it under warently, but 3 machines in 8 months is ridiculus.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison T., Customer Service, April 26, 2022
Thank you for your review. We are happy to see you were able to speak with a machine expert. If you still need assistance with your Vertuo Next machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
2
THE WORST
on April 25, 2022
Posted by: HAC2010
from Portland, Maine
push the button and never know if its actually gonna start, coffee ground in every cup, low crema, and not to mentio it sounds like a jet plane, and the locking system is janky feeling, ive owned it for 2 weeks and use to use a different one and the other model i had work WAY better. Save your money.
Response from Nespresso USABy Allison T., Customer Service, April 26, 2022
Thank you for your review. All machines come with a one year warranty and a lifetime of troubleshooting assistance. If you ever need support with any Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Nespresso business user
on April 23, 2022
Posted by: Texan
from Austin, Texas
Leaks water from the top while running from day 1. Leaks water when opening lid. Leaks water when emptying tray. Terrible product. Carafe taste results are inconsistent.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, April 25, 2022
Thank you for your review. We share your disappointment regarding the leaking issues of your Vertuo Next machine. Your machine comes with a one year warranty and a lifetime of troubleshooting, via our toll-free number 800-562-1465. We recommend calling us at your convenience, to speak with a machine expert, to troubleshoot your machine. We’re available 24 hours a day and 7 days a week, for your convenience. We’re confident we’ll find a satisfactory resolution, and you’ll be back to your Nespresso coffee ritual again soon.
Written by a customer while visiting Nespresso USA
Customer Rating
4
It works
on April 23, 2022
Posted by: YoliB
… but it does leak. I keep a piece of paper towel in the cache where the used pods go because thats where Ive seen water. I am able to make all kinds of drinks with this. I do enjoy the aesthetic of it all too. These pods can be expensive but not as expensive as a cup from your favorite coffee house.
Written by a customer while visiting influenster.com
Customer Rating
1
Stopped working
on April 21, 2022
Posted by: Coffeelover
from Chesapeake
We loved the machine it makes great coffee but after 1 year and half of having the machine and about 8 waisted pods assuming it might have been the pods we had to toss it. we kept up with the maintenance on the descaling but it once leaked from the bottom. At the end we would place a new pod and it will start spinning then two red lights would flash nothing will happen. I wouldn't recommend buying it. they should have a display screen or show in the app what is wrong instead of two red flashing lights.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, Customer Service, April 22, 2022
Thank you for your review. We’re disappointed to learn that your Vertuo Next is not performing to your expectations. We certainly want your Nespresso experience to be special and exactly to your satisfaction. Your Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Please feel free to call our toll-free phone number, 800-562-1465, so we can better assist. We are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA