Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,219 Reviews)
Rating breakdown 3,219 reviews
5 Stars
2,001
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
1
Self destructed within 5 days of use
on April 30, 2022
Posted by: Maymay
from New Jersey
Awful nespresso machine, please do not buy. Customer service was wonderful though and sent me a different version of the machine, only bought this one because it brewed carafe’s of coffee. Love nespresso machines and am very happy with the replacement machine they sent me. Love nespresso just not this machine!
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, May 2, 2022
Hi, Maymay. Thank you for your review. We are happy to see you were able to speak with a machine expert and arrange to receive a replacement machine. If you need assistance with your new Vertuo Next machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Horrible
on April 29, 2022
Posted by: Emma
from Frisco, TX
Going to call to get a refund. Leaks and water falls out when you open the lid. Not easy to open and close
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, May 2, 2022
Thank you for your review, Emma. We recommend checking the water tank is securely positioned before brewing again. If this does not resolve the issue, please visit the Vertuo Next section on Nespresso.com/help for more troubleshooting information, or contact our toll-free number, 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Very Disappointing!!!
on April 28, 2022
Posted by: Chelsea Ann
from Los Angeles
I bought the Nespresso-Vertuo Next in December 2021. The machine is now broke within a couple months of purchase. Also I'm a frequent coffee drinker and enjoy about 2-3 cups a day, very dissatisfied with this product. I called customer service and we had a video chat to reset the machine and the Nespresso machine is still not functioning. The customer service representative connection kept getting disconnected and I eventually gave up. I cleaned the machine as instructed and descaled the machine after 3 months uses. This is so disappointing especially because of the cost. I would not recommend this product.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Making Addictive Cups of Coffee
on April 27, 2022
Posted by: Sedco
from Colorado
We have had our Vertuo Next since 12/2020. We have not had any problems with our machine. We make 1-2 cups of esspresso a day. We do not make the larger cups of coffee and prefer the esspresso. My wife has never had coffee that much, but find her swiping my cup before she leaves in the morning for the office.
I would recommend this product as an introduction to Nespresso machines for its lower price point. We have taken care of the machine and use the the Nespresso descaling product.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
I honestly love this
on April 27, 2022
Posted by: wendyba8d9
I honestly love this coffee maker. It is so simple to use and makes great coffee. I love how many varieties of coffee you can buy for it too. Nespresso Vertuo Next Coffee And Espresso Machine
Written by a customer while visiting influenster.com
Customer Rating
1
Stopped working after two months
on April 27, 2022
Posted by: Neil
from Mission viejo
I love the coffee but hate the machine. It worked only two months before it died. Solid white light that did nothing when you pressed it. Tried getting support but got transferred to no where until I gave up. Really bad support.
No, I would not recommend this to a friend.
Response from Nespresso USABy Beth P., Customer Service, April 28, 2022
Hi Neil, we're disappointed to hear your Vertuo Next machine stopped working. We see that you were able to connect with a machine expert and a replacement machine is on its way to you. If we can provide any assistance with the new unit please don't hesitate to contact us. We are available at 1-800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Broke
on April 27, 2022
Posted by: Dr Jr
from Union City, Michigan
We purchased this machine a few months ago. Pump stopped working.
Very difficult to turn on...top handle very stiff.
Now we are stuck with two cases of pods we cannot use. We unpacked our old machine...we have three of those still working.
Very difficult to turn on...top handle very stiff.
Now we are stuck with two cases of pods we cannot use. We unpacked our old machine...we have three of those still working.
No, I would not recommend this to a friend.
Response from Nespresso USABy Beth P., Customer Service, April 28, 2022
We're disappointed to hear that your Vertuo Next has stopped working. Your machine includes a one-year warranty with purchase and we'll be happy to assist with the machine and with your capsules. Please reach out to us at 1-800-562-1465 for further assistance.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Broke twice
on April 26, 2022
Posted by: med
Original machine broke within a few months of light use. Was sent a replacement, which also broke a few months later.
Based on my experience and the reviews here, seems like there's a ~40% chance the machine will break on you shortly after buying it.
No, I would not recommend this to a friend.
Response from Nespresso USABy Beth P., Customer Service, April 28, 2022
Thank you for your review. We're disappointed to hear you experienced these issues with your Vertuo Next. We see that our Machine Expert team arranged for a Vertuo machine to ship to you. If you have any questions about the new machine please don't hesitate to contact us at 1-800-562-1465.
Written by a customer while visiting Nespresso USA