Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,215 Reviews)
Rating breakdown 3,215 reviews
5 Stars
1,997
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
5
I honestly love this
on April 27, 2022
Posted by: wendyba8d9
I honestly love this coffee maker. It is so simple to use and makes great coffee. I love how many varieties of coffee you can buy for it too. Nespresso Vertuo Next Coffee And Espresso Machine
Written by a customer while visiting influenster.com
Customer Rating
1
Stopped working after two months
on April 27, 2022
Posted by: Neil
from Mission viejo
I love the coffee but hate the machine. It worked only two months before it died. Solid white light that did nothing when you pressed it. Tried getting support but got transferred to no where until I gave up. Really bad support.
No, I would not recommend this to a friend.
Response from Nespresso USABy Beth P., Customer Service, April 28, 2022
Hi Neil, we're disappointed to hear your Vertuo Next machine stopped working. We see that you were able to connect with a machine expert and a replacement machine is on its way to you. If we can provide any assistance with the new unit please don't hesitate to contact us. We are available at 1-800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Broke
on April 27, 2022
Posted by: Dr Jr
from Union City, Michigan
We purchased this machine a few months ago. Pump stopped working.
Very difficult to turn on...top handle very stiff.
Now we are stuck with two cases of pods we cannot use. We unpacked our old machine...we have three of those still working.
Very difficult to turn on...top handle very stiff.
Now we are stuck with two cases of pods we cannot use. We unpacked our old machine...we have three of those still working.
No, I would not recommend this to a friend.
Response from Nespresso USABy Beth P., Customer Service, April 28, 2022
We're disappointed to hear that your Vertuo Next has stopped working. Your machine includes a one-year warranty with purchase and we'll be happy to assist with the machine and with your capsules. Please reach out to us at 1-800-562-1465 for further assistance.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Broke twice
on April 26, 2022
Posted by: med
Original machine broke within a few months of light use. Was sent a replacement, which also broke a few months later.
Based on my experience and the reviews here, seems like there's a ~40% chance the machine will break on you shortly after buying it.
No, I would not recommend this to a friend.
Response from Nespresso USABy Beth P., Customer Service, April 28, 2022
Thank you for your review. We're disappointed to hear you experienced these issues with your Vertuo Next. We see that our Machine Expert team arranged for a Vertuo machine to ship to you. If you have any questions about the new machine please don't hesitate to contact us at 1-800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Broke after two years of a single user
on April 26, 2022
Posted by: JV
from Virginia
I love Nespresso, I love coffee. I drink 4 or 5 cups of coffee every day. But I am also the only user. Two years later, it broke, it can clean, it can descale, it just won't brew anything! Very frustrating!
No, I would not recommend this to a friend.
Response from Nespresso USABy Savoeurn D., Customer Service, April 27, 2022
Thank you for your review, JV. We share in your frustration regarding your experience with your Vertuo Next machine. We certainly want your Nespresso experience to be special and exactly to your satisfaction. We suggest when turning on your machine, allow your machine to warm up. The light will begin to pulse slowly for about 30 seconds, indicating the “warm-up” phase. Once the light is steady the machine is ready for use. Insert your Nespresso capsule, and ensure the lever is fully locked. The lever must go past the lock symbol and there should be a slight click sound when fully locked. For best maintenance for your Vertuo Next, we recommend to always eject the used capsule after every use, run the Clean Cycle once a week to eliminate coffee grounds build up within the brew unit, and descale your machine every three months. All removable spare parts, including the water tank, should be washed by hand at least once a week.
The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
less than 2 months it broke.
on April 26, 2022
Posted by: JS
from Atlanta, GA
The machine stopped brewing coffee, the button doesn't work, and leaks HOT water everywhere.. only lasted two months. TWO MONTHS!! my old cheap coffee machine lasted many years before I decided to try this fancy machine. and reading the reviews I'm not the only one. Nespresso seriously needs to recall the machine or pull it off the shelve. It is hurting its reputation. forget the fancy features when it can't even brew coffee correctly. luckily I'm getting a different model (I refused to get the same machine as a replacement if its going to break again) through the warranty.
No, I would not recommend this to a friend.
Response from Nespresso USABy Savoeurn D., Customer Service, April 27, 2022
Thank you for your review, JS. We certainly want your Nespresso experience to be special and exactly to your satisfaction, and we appreciate your feedback. We’re happy to see you were able to speak with a Machine Expert and arranged to receive a replacement machine. For best maintenance for your new VertuoPlus machine, we recommend to always eject the used capsule after every use, run the Clean Cycle once a week to eliminate coffee grounds build up within the brew unit, and descale your machine when the descaling alert comes on. All removable spare parts, including the water tank, should be washed by hand at least once a week.
If you need assistance with your VertuoPlus, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week.
If you need assistance with your VertuoPlus, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Unreliable
on April 26, 2022
Posted by: Alex P
from Indianapolis, IN
We got the machine as a wedding present, used it for 4 months before having to call Nespresso to help trouble shoot. It wouldn’t make coffee/crema and the grounds would be in the bottom of the cup. Even after going through a cleaning cycle it wouldn’t work, Nespresso replaced it. Fast forward 6 months, I was diligent about cleaning and descaling and it stops working one day with a continuous flashing light. Two support calls and it still won’t do anything just not responding. Thankfully Nespresso is replacing it with a completely different machine than the Next line and extending the warranty for me. I’ve heard such great things about Nespresso but this machine was highly disappointing but I’m glad they’re making it better the customer service is phenomenal.
No, I would not recommend this to a friend.
Response from Nespresso USABy Savoeurn D., Customer Service, April 27, 2022
Thank you for your review, Alex. We certainly want your Nespresso experience to be special and exactly to your satisfaction. We’re happy to see you were able to speak with a Machine Expert and arranged to receive a replacement machine. For best maintenance for your Evoluo machine, we recommend to always eject the used capsule after every use, run the Clean Cycle once a week to eliminate coffee grounds build up within the brew unit, and descale your machine every three months. All removable spare parts, including the water tank, should be washed by hand at least once a week.
If you need assistance with your new Evoluo, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week.
If you need assistance with your new Evoluo, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Unreliable
on April 25, 2022
Posted by: Luke22
from Los Angeles
I have had 3 of these machines as they keep breaking on me for vaarious reasons. My first leaked coffee out of it's base, my second's cleaning function never was able to activate so it broke down, and I am on my third. Thankfully Nespresso keeps replacing it under warently, but 3 machines in 8 months is ridiculus.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison T., Customer Service, April 26, 2022
Thank you for your review. We are happy to see you were able to speak with a machine expert. If you still need assistance with your Vertuo Next machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA