Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,219 Reviews)
Rating breakdown 3,219 reviews
5 Stars
2,001
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
1
Broken
on May 4, 2022
Posted by: K
from Michigan
I really want to love this, but unfortunately I haven’t had the chance to. I got my original machine back in October and started having issues this March, got sent a new one and already this one is broken. Instead of getting another new one I’m going without it for at least 2 weeks while it gets repaired. guess now I have to buy coffee everyday until then or get a cheap coffee pot to hold me over. I want to love you Nespresso I really do
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia R., Customer Service, May 5, 2022
We want you to love us too, and ask that you contact us again, 800.562.1465, and speak with a coffee specialist about how we can make this right. Thanks for choosing Nespresso.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Obsessed!
on May 2, 2022
Posted by: jaimeej2
I have had my Nespresso for about a year now and I swear I’m obsessed. The coffee is so good! The pods seem expensive when you are buying them but if you look at how much you actually save making it at home vs buying it somewhere every day it really isn’t that bad. The tastes of the pods are amazing and the Nespresso brews everything perfectly! We use this almost every day. Definitely would recommend to any coffee lovers! Even my non coffee loving husband is obsessed now!
Written by a customer while visiting influenster.com
Customer Rating
1
love the look, hate the machine
on May 2, 2022
Posted by: EFRovi
Got this machine as a Christmas gift and have been having issues with it already. The lever to open and close the lid is getting progressively harder to maneuver even after putting some machine oil on it (as directed by customer service). Then for the last couple weeks I have been getting an error message on the machine and have had to trouble shoot with customer service a couple of times until they eventually just said they'll send a replacement. The machine also never connected to wifi so i never got to enjoy that feature (and tbh I didnt need it.. just wanted a cup of coffee).
I ended up requesting a completely different model since i don't want to deal with this one again.
I ended up requesting a completely different model since i don't want to deal with this one again.
On a positive note - customer service is amazing and I would not hesitate to call them again for anything.
This machine was a major bummer for me though...
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service , May 3, 2022
We are disappointed to learn that your Vertuo Next machine has not met your expectations. We're glad to see you were able to speak with a machine expert and have a new machine on it's way. Please don't hesitate to reach out to us for further assistance. We offer comprehensive troubleshooting support at our toll free number, 800-562-1465. We are available 24 hours a day, 7 days a week. Additionally, you may visit Nespresso.com/help for more information.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Amazing!
on May 1, 2022
Posted by: Qweeeen O
from Southern California
I’ve had mine over one year without any problems! I love it!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Need new machine every couple months
on May 1, 2022
Posted by: Anonymous
from Philadelphia
On our 4 machine and one listed 4 months and the shortest was 2 weeks. Get a different model
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, May 2, 2022
Hi, Matty. Thank you for your review. If you ever need assistance with your new Vertuo Next machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Mine stopped working too!!!!!
on April 30, 2022
Posted by: LH
from Austell, GA
Got my machine as a Christmas gift, worked from 12/21 until 4/22. Love the coffee but hated wondering every morning if it was going to work. It finally stopped doing anything. I had a faint blue light that flickered. Customer Service did video chat and tried to help but said something was really wrong with the blue light coming on . It never leaked just stopped working. Got my replacement machine today and so far so good - fingers crossed.
Great customer service just bad machine!
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, May 2, 2022
Thank you for your review, L.H. We are happy to see you were able to speak with a machine expert and arrange to receive a replacement machine. If you need assistance with your new Vertuo Next machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Love, if it would work consistently..
on April 30, 2022
Posted by: coffeelovers
from Wisconsin
We owned this machine 2 months before the orange light began giving us issues. We thought we resolved the issue but it got worse and more often. We called the company and did a video call so they could see. By mid April 2022 (began using in January 2022) it had completely stopped working on the video call. They sent another which we were happy with but today (end of April) it began giving us a red light. We reset the machine each time and will give it a chance. But we recommend a different model! We have hundreds of dollars of coffee to use and a machine that is hit or miss right now.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, May 2, 2022
Thank you for your review. We are happy to see you were able to speak with a machine expert and arrange to receive a replacement machine. If you need assistance with your new Vertuo Next machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Great coffee, terrible tech
on April 30, 2022
Posted by: CawfeeLuva
Went through four of these machines. Each would work great for about 6 months, then it would start erroring and could not recover. Definitely get Nespresso (so delish!!). Definitely get a DIFFERENT model.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, May 2, 2022
Thank you for your review. The Bluetooth feature and Wi-Fi capabilities on the Vertuo Next machine allows Nespresso to send system updates from the Nespresso app to your machine. If you have any questions about the functionality of your VertuoPlus machine, visit Nespresso.com/help, or contact us via our toll-free number, 800-562-1465.
Written by a customer while visiting Nespresso USA