Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,215 Reviews)
Rating breakdown 3,215 reviews
5 Stars
1,997
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
1
Need new machine every couple months
on May 1, 2022
Posted by: Anonymous
from Philadelphia
On our 4 machine and one listed 4 months and the shortest was 2 weeks. Get a different model
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, May 2, 2022
Hi, Matty. Thank you for your review. If you ever need assistance with your new Vertuo Next machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Mine stopped working too!!!!!
on April 30, 2022
Posted by: LH
from Austell, GA
Got my machine as a Christmas gift, worked from 12/21 until 4/22. Love the coffee but hated wondering every morning if it was going to work. It finally stopped doing anything. I had a faint blue light that flickered. Customer Service did video chat and tried to help but said something was really wrong with the blue light coming on . It never leaked just stopped working. Got my replacement machine today and so far so good - fingers crossed.
Great customer service just bad machine!
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, May 2, 2022
Thank you for your review, L.H. We are happy to see you were able to speak with a machine expert and arrange to receive a replacement machine. If you need assistance with your new Vertuo Next machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Love, if it would work consistently..
on April 30, 2022
Posted by: coffeelovers
from Wisconsin
We owned this machine 2 months before the orange light began giving us issues. We thought we resolved the issue but it got worse and more often. We called the company and did a video call so they could see. By mid April 2022 (began using in January 2022) it had completely stopped working on the video call. They sent another which we were happy with but today (end of April) it began giving us a red light. We reset the machine each time and will give it a chance. But we recommend a different model! We have hundreds of dollars of coffee to use and a machine that is hit or miss right now.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, May 2, 2022
Thank you for your review. We are happy to see you were able to speak with a machine expert and arrange to receive a replacement machine. If you need assistance with your new Vertuo Next machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Great coffee, terrible tech
on April 30, 2022
Posted by: CawfeeLuva
Went through four of these machines. Each would work great for about 6 months, then it would start erroring and could not recover. Definitely get Nespresso (so delish!!). Definitely get a DIFFERENT model.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, May 2, 2022
Thank you for your review. The Bluetooth feature and Wi-Fi capabilities on the Vertuo Next machine allows Nespresso to send system updates from the Nespresso app to your machine. If you have any questions about the functionality of your VertuoPlus machine, visit Nespresso.com/help, or contact us via our toll-free number, 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Self destructed within 5 days of use
on April 30, 2022
Posted by: Maymay
from New Jersey
Awful nespresso machine, please do not buy. Customer service was wonderful though and sent me a different version of the machine, only bought this one because it brewed carafe’s of coffee. Love nespresso machines and am very happy with the replacement machine they sent me. Love nespresso just not this machine!
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, May 2, 2022
Hi, Maymay. Thank you for your review. We are happy to see you were able to speak with a machine expert and arrange to receive a replacement machine. If you need assistance with your new Vertuo Next machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Horrible
on April 29, 2022
Posted by: Emma
from Frisco, TX
Going to call to get a refund. Leaks and water falls out when you open the lid. Not easy to open and close
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, May 2, 2022
Thank you for your review, Emma. We recommend checking the water tank is securely positioned before brewing again. If this does not resolve the issue, please visit the Vertuo Next section on Nespresso.com/help for more troubleshooting information, or contact our toll-free number, 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Very Disappointing!!!
on April 28, 2022
Posted by: Chelsea Ann
from Los Angeles
I bought the Nespresso-Vertuo Next in December 2021. The machine is now broke within a couple months of purchase. Also I'm a frequent coffee drinker and enjoy about 2-3 cups a day, very dissatisfied with this product. I called customer service and we had a video chat to reset the machine and the Nespresso machine is still not functioning. The customer service representative connection kept getting disconnected and I eventually gave up. I cleaned the machine as instructed and descaled the machine after 3 months uses. This is so disappointing especially because of the cost. I would not recommend this product.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Making Addictive Cups of Coffee
on April 27, 2022
Posted by: Sedco
from Colorado
We have had our Vertuo Next since 12/2020. We have not had any problems with our machine. We make 1-2 cups of esspresso a day. We do not make the larger cups of coffee and prefer the esspresso. My wife has never had coffee that much, but find her swiping my cup before she leaves in the morning for the office.
I would recommend this product as an introduction to Nespresso machines for its lower price point. We have taken care of the machine and use the the Nespresso descaling product.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA