Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,215 Reviews)
Rating breakdown 3,215 reviews
5 Stars
1,997
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
2
It was great while it lasted
on May 9, 2022
Posted by: SadCoffeeLover
from Vermont
Haven't even had this machine for a year and of all days, Mothers day morning it decides it doesn't want to work. I spent 3 hours trying to descale, factory reset, shut off and let cool down over night... still blinking fast orange light the next day. Can not get it to do anything. Watched endless videos, troubleshot based on the Nespresso website, no change. Very sad, the coffee is amazing.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Broken
on May 7, 2022
Posted by: Chase741
from Seattle
The machine was great for a while, but now it just stopped working. I wasted 3 pods trying to fix it, and then looked up more solutions to see this is a very common problem. very disappointing and I regret choosing this machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service , May 9, 2022
Hi. Thank you for your review. We are dismayed to learn the Vertuo Next machine did not meet your expectations. We recommend running a priming cycle through your machine once a week your machine to assist with keeping the taste, texture, body and aroma in each brew. If you need assistance with your Vertuo Next machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Malfunctioning after 3.5 months
on May 7, 2022
Posted by: webets
from Boston, MA
I presented this Vertuo Next Deluxe (made by DeLonghi) as a has, and become erratic in reading barcodes on pods. Now it suddenly brews double espresso regardless of pod type and also leaks water.
Personally, I have been using Vertuo for 7+ years making 2-3 cups daily, and I never had a bad or erratic cup of coffee. I am heading to Nespresso store to replace the faulty Vertuo Next Deluxe machine with one of prior models.
Personally, I have been using Vertuo for 7+ years making 2-3 cups daily, and I never had a bad or erratic cup of coffee. I am heading to Nespresso store to replace the faulty Vertuo Next Deluxe machine with one of prior models.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service, May 9, 2022
Hi, Webets. Thank you for your review. We are dismayed to learn your Vertuo Next machine did not meet your expectations. We recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Coffee
on May 5, 2022
Posted by: Anonymous
Best coffee machine ever. I love making my own coffee at home with my nespresso next coffee machine. Better than driving, and waiting long lines to get drunk at a coffee shop and the taste is even better too!
Written by a customer while visiting influenster.com
Customer Rating
1
Broken
on May 4, 2022
Posted by: K
from Michigan
I really want to love this, but unfortunately I haven’t had the chance to. I got my original machine back in October and started having issues this March, got sent a new one and already this one is broken. Instead of getting another new one I’m going without it for at least 2 weeks while it gets repaired. guess now I have to buy coffee everyday until then or get a cheap coffee pot to hold me over. I want to love you Nespresso I really do
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia R., Customer Service, May 5, 2022
We want you to love us too, and ask that you contact us again, 800.562.1465, and speak with a coffee specialist about how we can make this right. Thanks for choosing Nespresso.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Obsessed!
on May 2, 2022
Posted by: jaimeej2
I have had my Nespresso for about a year now and I swear I’m obsessed. The coffee is so good! The pods seem expensive when you are buying them but if you look at how much you actually save making it at home vs buying it somewhere every day it really isn’t that bad. The tastes of the pods are amazing and the Nespresso brews everything perfectly! We use this almost every day. Definitely would recommend to any coffee lovers! Even my non coffee loving husband is obsessed now!
Written by a customer while visiting influenster.com
Customer Rating
1
love the look, hate the machine
on May 2, 2022
Posted by: EFRovi
Got this machine as a Christmas gift and have been having issues with it already. The lever to open and close the lid is getting progressively harder to maneuver even after putting some machine oil on it (as directed by customer service). Then for the last couple weeks I have been getting an error message on the machine and have had to trouble shoot with customer service a couple of times until they eventually just said they'll send a replacement. The machine also never connected to wifi so i never got to enjoy that feature (and tbh I didnt need it.. just wanted a cup of coffee).
I ended up requesting a completely different model since i don't want to deal with this one again.
I ended up requesting a completely different model since i don't want to deal with this one again.
On a positive note - customer service is amazing and I would not hesitate to call them again for anything.
This machine was a major bummer for me though...
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service , May 3, 2022
We are disappointed to learn that your Vertuo Next machine has not met your expectations. We're glad to see you were able to speak with a machine expert and have a new machine on it's way. Please don't hesitate to reach out to us for further assistance. We offer comprehensive troubleshooting support at our toll free number, 800-562-1465. We are available 24 hours a day, 7 days a week. Additionally, you may visit Nespresso.com/help for more information.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Amazing!
on May 1, 2022
Posted by: Qweeeen O
from Southern California
I’ve had mine over one year without any problems! I love it!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA