Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,219 Reviews)
Rating breakdown 3,219 reviews
5 Stars
2,001
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
1
Leeks from everywhere
on May 11, 2022
Posted by: kmoltz
from Chicago, IL
I was so excited to finally take this brand new machine out of storage (due to covid, I didn't move as planned) but after just ONE use the machine started to leak water from the top. it wasn't so bad at first but now just maybe 20 uses in, it forms puddles and leaks everywhere and my coffee mug is never filled.
totally disappointed now i'm stuck with expensive pods and a messy broken machine that will only make half a cup of coffee. I've heard the original machines are great - so i'd stick to those.
totally disappointed now i'm stuck with expensive pods and a messy broken machine that will only make half a cup of coffee. I've heard the original machines are great - so i'd stick to those.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., Customer Service, May 12, 2022
Thank you for the review. We're disappointed to hear this, and we are happy to help. All machines are covered under at least a one year warranty and we offer a lifetime of comprehensive troubleshooting. Please call us directly at 800-562-1465 where we are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Ive had this machine
on May 10, 2022
Posted by: Anonymous
Ive had this machine for a little over 2 years and it is my GO TO! I love all the varieties and flavors availble. It is very hard to make coffee at home any other way after getting this machine! Favorite coffee maker by far, i recommend to any coffee lover!
Written by a customer while visiting influenster.com
Customer Rating
1
Terrible - Disappointed twice, don’t waste money
on May 10, 2022
Posted by: Kevin
from Tampa, FL
Machine stopped working after a few months of use. Overall really dissatisfied with this product. Orange light began blinking and can’t be resolved so Nespresso sent refurbished product, after a week same thing happened with new machine.
After doing some research seems the orange light malfunction occurs regularly.
Don’t waste your money!
After doing some research seems the orange light malfunction occurs regularly.
Don’t waste your money!
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, May 11, 2022
Thanks for your review, Kevin. We’re dismayed your refurbished Vertuo Next machine stopped working to your satisfaction. The Vertuo Next machine comes with a one year warranty and a lifetime of troubleshooting, when you call our toll-free number 800-562-1465. We’re available 24 hours a day and 7 days a week for your convenience. We recommend calling our toll-free number at your convenience, to speak with a machine expert, to find a satisfactory resolution, via our Assistance Service Program. We look forward to speaking with you soon.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Extremely Disappointed Twice
on May 10, 2022
Posted by: DesertFox68
from Wyoming
Bought our first machine in August last year (2021). My wife and I both had a coffee on average about every 2-3 days, so not heavy users. We then bought another for my adult sons for their home. They are average users but not heavy coffee drinkers. This was purchased at Christmas 2021. Within 1 month of each other (first part of April), both of stopped working. As others have said, orange blinking light. Descaled, cleaned, etc. all to no avail. We also had issues with the frother working sometimes and other times it would not. Tried to get help online only to find out this is a common issue with the Vertuo Next. Will not purchase another one.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, May 11, 2022
Thanks for your review. We’re dismayed your Vertuo Next machine and the machine gifted to your sons, stopped working to your satisfaction. The Vertuo Next machine comes with a one year warranty and a lifetime of troubleshooting, when you call our toll-free number 800-562-1465. We’re available 24 hours a day and 7 days a week for your convenience. We recommend calling our toll-free number at your convenience, to speak with a machine expert, to find a satisfactory resolution, via our Assistance Service Program. We look forward to speaking with you soon.
Written by a customer while visiting Nespresso USA
Customer Rating
2
It was great while it lasted
on May 9, 2022
Posted by: SadCoffeeLover
from Vermont
Haven't even had this machine for a year and of all days, Mothers day morning it decides it doesn't want to work. I spent 3 hours trying to descale, factory reset, shut off and let cool down over night... still blinking fast orange light the next day. Can not get it to do anything. Watched endless videos, troubleshot based on the Nespresso website, no change. Very sad, the coffee is amazing.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Broken
on May 7, 2022
Posted by: Chase741
from Seattle
The machine was great for a while, but now it just stopped working. I wasted 3 pods trying to fix it, and then looked up more solutions to see this is a very common problem. very disappointing and I regret choosing this machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service , May 9, 2022
Hi. Thank you for your review. We are dismayed to learn the Vertuo Next machine did not meet your expectations. We recommend running a priming cycle through your machine once a week your machine to assist with keeping the taste, texture, body and aroma in each brew. If you need assistance with your Vertuo Next machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Malfunctioning after 3.5 months
on May 7, 2022
Posted by: webets
from Boston, MA
I presented this Vertuo Next Deluxe (made by DeLonghi) as a has, and become erratic in reading barcodes on pods. Now it suddenly brews double espresso regardless of pod type and also leaks water.
Personally, I have been using Vertuo for 7+ years making 2-3 cups daily, and I never had a bad or erratic cup of coffee. I am heading to Nespresso store to replace the faulty Vertuo Next Deluxe machine with one of prior models.
Personally, I have been using Vertuo for 7+ years making 2-3 cups daily, and I never had a bad or erratic cup of coffee. I am heading to Nespresso store to replace the faulty Vertuo Next Deluxe machine with one of prior models.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service, May 9, 2022
Hi, Webets. Thank you for your review. We are dismayed to learn your Vertuo Next machine did not meet your expectations. We recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Coffee
on May 5, 2022
Posted by: Anonymous
Best coffee machine ever. I love making my own coffee at home with my nespresso next coffee machine. Better than driving, and waiting long lines to get drunk at a coffee shop and the taste is even better too!
Written by a customer while visiting influenster.com