Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,215 Reviews)
Rating breakdown 3,215 reviews
5 Stars
1,997
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
4
Great coffee maker
on May 27, 2023
Posted by: Peggyd
from New Jersey
[This review was collected as part of a promotion.] Best coffee ever! But lt gave 4 stars instead of 5 because this is my 3rd vertuo machine and compared to the others it’s loud and not so easy to close the pod compartment. But otherwise I’d say great coffee maker.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
2nd machine
on May 27, 2023
Posted by: Cristie
from Yuma, AZ
[This review was collected as part of a promotion.] This is my 2nd machine in 6 years. I use it every day, sometimes twice a day.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great versatility!
on May 27, 2023
Posted by: Addicted to Nespresso
from North Carolina
[This review was collected as part of a promotion.] We love the versatility this machine offers! The ability to make a carafe and a shot of espresso from the same machine is terrific.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great for mothers day!
on May 27, 2023
Posted by: Gertengirl
[This review was collected as part of a promotion.] I got this as a gift for my mom and she loves it!!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Do not buy
on May 27, 2023
Posted by: Anonymous
from Nj
Disappointed with the quality of coffee. There is no froth and the coffee tastes like drip coffee and extremely watered down. Will not recommend this machine.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Purchased it for my son when he moved out!
on May 26, 2023
Posted by: Terenza
from Chicago
[This review was collected as part of a promotion.] My son got so accustomed to our morning coffees that I HAD to get him a Nespresso of his own when he moved out! We will miss sipping lattes with each other, but I know he will be getting a quality cup while he’s gone.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Needs improvement
on May 26, 2023
Posted by: Coffeelover
from Newport Beach CA
[This review was collected as part of a promotion.] I like the coffee and wide variety. The machines need refinement. High price point is not reflective of the build quality.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service, May 27, 2023
Hi. Thank you for your review. We are dismayed to learn the Vertuo Next does not meet your expectations. To ensure optimal use from your machine, we recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next Machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great coffee
on May 26, 2023
Posted by: Cricket
from California
[This review was collected as part of a promotion.] I bought my nespresso Vertuo almost a year ago, we use it daily and the coffee is just so delicious and creamy.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA