Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,215 Reviews)
Rating breakdown 3,215 reviews
5 Stars
1,997
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
4
My father loves his machine
on May 13, 2022
Posted by: Jules
from Atlanta
Bought this machine for his father. While I see some issues in these reviews, so far, so good for his. He loves the longer cups and ease. Capsules arrive really promptly when he's running out. Due to quality and ease of use, I just have to leave 5 stars.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great customer service!
on May 12, 2022
Posted by: JennySD
from San Diego
I wrote a few months ago about my consistently malfunctioning Vertuo Next machine. I should have called Customer Service first! They were consistent and eager to resolve my problems. I had a new, perfectly functioning replacement within 72 hours of my first contact with Nespresso. My replacement machine makes outstanding coffee for me every day! ❤️
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Do not order
on May 12, 2022
Posted by: Core3
This is the 3rd machine that I had that has broken. I've followed the instructions and care guides diligently and I still have had so many issues. Stay away.
No, I would not recommend this to a friend.
Response from Nespresso USABy Savoeurn D., Customer Service, May 13, 2022
Thank you for your review. We’re disappointed to learn that your Vertuo Next is not performing to your expectations. We certainly want your Nespresso experience to be special and exactly to your satisfaction. Your feedback is of utmost importance to us in monitoring and improving the quality of our products and services we provide. We can assure you, your comments will be sent to the appropriate team for review.
All Nespresso machines come with at least a one-year warranty and a lifetime of troubleshooting support through Nespresso. Should you require any assistance with your machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
All Nespresso machines come with at least a one-year warranty and a lifetime of troubleshooting support through Nespresso. Should you require any assistance with your machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Not a great model
on May 11, 2022
Posted by: Nim B
from Huntsville, AL
My first one started leaking a couple of weeks after purchase, so the Nespresso team sent me a replacement which took about two weeks to arrive. The second one came and lasted about 4 months before issues with the blinking happened. Factory resets, cleaning, descaling; non of that worked. Our third one last almost a year before getting the same issue with the second one. The only reason I stuck with this product three times within a two year timeframe is because the coffee it produces is actually pretty good. The one star goes out to the amazing reps at the call center helping trouble shoot my issues. This model is a nightmare and a waste of expensive pods when trying to troubleshoot. Avoid at all cost.
No, I would not recommend this to a friend.
Response from Nespresso USABy Savoeurn D., Customer Service, May 13, 2022
Thank you for your review, Nim. We’re disappointed to learn that your Vertuo Next is not performing to your expectations. We certainly want your Nespresso experience to be special and exactly to your satisfaction. Your feedback is of utmost importance to us in monitoring and improving the quality of our products and services we provide. We can assure you, your comments will be sent to the appropriate team for review.
We’re happy to see you were able to speak with a Machine Expert and arranged to receive a replacement machine. For best maintenance for your Evoluo machine, we recommend to always eject the used capsule after every use, run the Clean Cycle once a week to eliminate coffee grounds build up within the brew unit, and descale your machine every three months. All removable spare parts, including the water tank, should be washed by hand at least once a week.
If you need assistance with your new Evoluo, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
We’re happy to see you were able to speak with a Machine Expert and arranged to receive a replacement machine. For best maintenance for your Evoluo machine, we recommend to always eject the used capsule after every use, run the Clean Cycle once a week to eliminate coffee grounds build up within the brew unit, and descale your machine every three months. All removable spare parts, including the water tank, should be washed by hand at least once a week.
If you need assistance with your new Evoluo, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Leeks from everywhere
on May 11, 2022
Posted by: kmoltz
from Chicago, IL
I was so excited to finally take this brand new machine out of storage (due to covid, I didn't move as planned) but after just ONE use the machine started to leak water from the top. it wasn't so bad at first but now just maybe 20 uses in, it forms puddles and leaks everywhere and my coffee mug is never filled.
totally disappointed now i'm stuck with expensive pods and a messy broken machine that will only make half a cup of coffee. I've heard the original machines are great - so i'd stick to those.
totally disappointed now i'm stuck with expensive pods and a messy broken machine that will only make half a cup of coffee. I've heard the original machines are great - so i'd stick to those.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., Customer Service, May 12, 2022
Thank you for the review. We're disappointed to hear this, and we are happy to help. All machines are covered under at least a one year warranty and we offer a lifetime of comprehensive troubleshooting. Please call us directly at 800-562-1465 where we are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Ive had this machine
on May 10, 2022
Posted by: Anonymous
Ive had this machine for a little over 2 years and it is my GO TO! I love all the varieties and flavors availble. It is very hard to make coffee at home any other way after getting this machine! Favorite coffee maker by far, i recommend to any coffee lover!
Written by a customer while visiting influenster.com
Customer Rating
1
Terrible - Disappointed twice, don’t waste money
on May 10, 2022
Posted by: Kevin
from Tampa, FL
Machine stopped working after a few months of use. Overall really dissatisfied with this product. Orange light began blinking and can’t be resolved so Nespresso sent refurbished product, after a week same thing happened with new machine.
After doing some research seems the orange light malfunction occurs regularly.
Don’t waste your money!
After doing some research seems the orange light malfunction occurs regularly.
Don’t waste your money!
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, May 11, 2022
Thanks for your review, Kevin. We’re dismayed your refurbished Vertuo Next machine stopped working to your satisfaction. The Vertuo Next machine comes with a one year warranty and a lifetime of troubleshooting, when you call our toll-free number 800-562-1465. We’re available 24 hours a day and 7 days a week for your convenience. We recommend calling our toll-free number at your convenience, to speak with a machine expert, to find a satisfactory resolution, via our Assistance Service Program. We look forward to speaking with you soon.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Extremely Disappointed Twice
on May 10, 2022
Posted by: DesertFox68
from Wyoming
Bought our first machine in August last year (2021). My wife and I both had a coffee on average about every 2-3 days, so not heavy users. We then bought another for my adult sons for their home. They are average users but not heavy coffee drinkers. This was purchased at Christmas 2021. Within 1 month of each other (first part of April), both of stopped working. As others have said, orange blinking light. Descaled, cleaned, etc. all to no avail. We also had issues with the frother working sometimes and other times it would not. Tried to get help online only to find out this is a common issue with the Vertuo Next. Will not purchase another one.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, May 11, 2022
Thanks for your review. We’re dismayed your Vertuo Next machine and the machine gifted to your sons, stopped working to your satisfaction. The Vertuo Next machine comes with a one year warranty and a lifetime of troubleshooting, when you call our toll-free number 800-562-1465. We’re available 24 hours a day and 7 days a week for your convenience. We recommend calling our toll-free number at your convenience, to speak with a machine expert, to find a satisfactory resolution, via our Assistance Service Program. We look forward to speaking with you soon.
Written by a customer while visiting Nespresso USA