Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,219 Reviews)
Rating breakdown 3,219 reviews
5 Stars
2,001
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
5
Coffee tastes great!
on May 16, 2022
Posted by: hkboyd
from Woodland Park, CO
The coffee selection is amazing and the size is perfect for our small rental space.
My husband and I look forward to enjoying a cup every morning.
My husband and I look forward to enjoying a cup every morning.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
vertuo next
on May 14, 2022
Posted by: Matt
from Arkansas
I loved this machine when we first got it...but after the 5th machine in 1 year...we finally gave it up. We are now with the vertuo plus and are so happy!! Honestly Nespresso should stop production of the Next all together...which is sad because it could be a great machine
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, May 16, 2022
Thank you for your review, Matt. We are disappointed to learn that the Vertuo Next machine has not met your expectations. We are glad to see you have spoken with one of our machine experts to receive a new VertuoPlus machine. If you have any questions or concerns, about your new VertuoPlus machine, please contact us anytime at 800-562-1465. We are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Terrible
on May 13, 2022
Posted by: Bill
from Santa Barbara
My first one stopped working, so they were kind enough to send a new one. Now that on is not working and is leaking. I'm guessing they are discontinuing this model.
Response from Nespresso USABy Jason B., Customer Service, May 14, 2022
Hello Bill. Thank you for your honest review, and we are disappointed to hear that your replacement machine was having issues. We are happy to see that our team was able to assist you, and should you need anything from us in the future, don't hesitate to give us a call at 800.562.1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Not a fan of the Vertuo Next:
on May 13, 2022
Posted by: Heisenberg
from Las Vegas, NV
Wish I would have gotten the original machine again because that was great. This Vertuo Next is not:
1) the lock part is hard to maneuver. It actually hurts my hand to push down & turn the lever so I need two hands to twist it.
2) the water tank is hard to snap in and really hard to pull the tank out.
3) the water tank's location in the back of the machine is awful. It's hard to reach & also because of #2.
2) the water tank is hard to snap in and really hard to pull the tank out.
3) the water tank's location in the back of the machine is awful. It's hard to reach & also because of #2.
Would not buy this; nor recommend.
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason B., Customer Service, May 14, 2022
Hello. We appreciate your honest review and will be sure to note this to our product development team. Should you need any assistance with your VertuoNext, give us a call at 800.562.1465, and one of our machine experts would be happy to assist you.
Written by a customer while visiting Nespresso USA
Customer Rating
4
My father loves his machine
on May 13, 2022
Posted by: Jules
from Atlanta
Bought this machine for his father. While I see some issues in these reviews, so far, so good for his. He loves the longer cups and ease. Capsules arrive really promptly when he's running out. Due to quality and ease of use, I just have to leave 5 stars.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great customer service!
on May 12, 2022
Posted by: JennySD
from San Diego
I wrote a few months ago about my consistently malfunctioning Vertuo Next machine. I should have called Customer Service first! They were consistent and eager to resolve my problems. I had a new, perfectly functioning replacement within 72 hours of my first contact with Nespresso. My replacement machine makes outstanding coffee for me every day! ❤️
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Do not order
on May 12, 2022
Posted by: Core3
This is the 3rd machine that I had that has broken. I've followed the instructions and care guides diligently and I still have had so many issues. Stay away.
No, I would not recommend this to a friend.
Response from Nespresso USABy Savoeurn D., Customer Service, May 13, 2022
Thank you for your review. We’re disappointed to learn that your Vertuo Next is not performing to your expectations. We certainly want your Nespresso experience to be special and exactly to your satisfaction. Your feedback is of utmost importance to us in monitoring and improving the quality of our products and services we provide. We can assure you, your comments will be sent to the appropriate team for review.
All Nespresso machines come with at least a one-year warranty and a lifetime of troubleshooting support through Nespresso. Should you require any assistance with your machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
All Nespresso machines come with at least a one-year warranty and a lifetime of troubleshooting support through Nespresso. Should you require any assistance with your machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Not a great model
on May 11, 2022
Posted by: Nim B
from Huntsville, AL
My first one started leaking a couple of weeks after purchase, so the Nespresso team sent me a replacement which took about two weeks to arrive. The second one came and lasted about 4 months before issues with the blinking happened. Factory resets, cleaning, descaling; non of that worked. Our third one last almost a year before getting the same issue with the second one. The only reason I stuck with this product three times within a two year timeframe is because the coffee it produces is actually pretty good. The one star goes out to the amazing reps at the call center helping trouble shoot my issues. This model is a nightmare and a waste of expensive pods when trying to troubleshoot. Avoid at all cost.
No, I would not recommend this to a friend.
Response from Nespresso USABy Savoeurn D., Customer Service, May 13, 2022
Thank you for your review, Nim. We’re disappointed to learn that your Vertuo Next is not performing to your expectations. We certainly want your Nespresso experience to be special and exactly to your satisfaction. Your feedback is of utmost importance to us in monitoring and improving the quality of our products and services we provide. We can assure you, your comments will be sent to the appropriate team for review.
We’re happy to see you were able to speak with a Machine Expert and arranged to receive a replacement machine. For best maintenance for your Evoluo machine, we recommend to always eject the used capsule after every use, run the Clean Cycle once a week to eliminate coffee grounds build up within the brew unit, and descale your machine every three months. All removable spare parts, including the water tank, should be washed by hand at least once a week.
If you need assistance with your new Evoluo, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
We’re happy to see you were able to speak with a Machine Expert and arranged to receive a replacement machine. For best maintenance for your Evoluo machine, we recommend to always eject the used capsule after every use, run the Clean Cycle once a week to eliminate coffee grounds build up within the brew unit, and descale your machine every three months. All removable spare parts, including the water tank, should be washed by hand at least once a week.
If you need assistance with your new Evoluo, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA