Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,215 Reviews)
Rating breakdown 3,215 reviews
5 Stars
1,997
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
1
Worked great for a little bit
on May 18, 2022
Posted by: Butler68
from Dallas Texas
No longer turns on and has completely stopped working.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service , May 19, 2022
We are disappointed to learn that your Vertuo Next machine has not met your expectations. The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. You may contact us at 800-562-1465. We are available 24 hours a day, 7 days a week. Additionally, you may visit Nespresso.com/help for more information.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Great coffee, bad design
on May 18, 2022
Posted by: Bruce
from Denver, CO
Bought for XMAS, and it makes great coffee. After the first few times to empty used canister I noticed the plastic holder has 1/2 inch of old coffee inside. Also, after about a month, the machine makes a load roar when it makes coffee. I talked with a guy at the store and he said the Next had these problems. I wish he told us when he sold us the machine. I get about 7.0 oz of coffee per cup, the other 0.7 goes in the "waste can"
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service , May 19, 2022
We are disappointed to learn that your Vertuo Next machine has not met your expectations. The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. You may contact us at 800-562-1465. We are available 24 hours a day, 7 days a week. Additionally, you may visit Nespresso.com/help for more information.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Blue light and not more working
on May 17, 2022
Posted by: Aellejay
from Washington
So.. I’m from Italy,I drink coffee for breakfast,after my lunch and my dinner.
This coffee was so good,so creamy I was really happy for the gift I received.
Than happened my little toddler woke up at 4 am and all I was thinking soon I see him come back to sleep was to make me a coffee.
Nothing are 3 pm the light still blue .
No way for make the machine work back .
Totally disappointed.
This coffee was so good,so creamy I was really happy for the gift I received.
Than happened my little toddler woke up at 4 am and all I was thinking soon I see him come back to sleep was to make me a coffee.
Nothing are 3 pm the light still blue .
No way for make the machine work back .
Totally disappointed.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, May 18, 2022
Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso machine. The VertuoNext machine comes with a one-year warranty and we offer lifetime troubleshooting support. We feel confident we can help resolve issue you've mentioned with prompt and comprehensive troubleshooting assistance by phone. Please call at your earliest convenience. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Stopped working
on May 16, 2022
Posted by: V8888
I had bought my first Nespresso back in December and was so excited, it broke down three months in. Contacted customer care, they were supper helpful and sent me out a new one. The only problem is now that one stopped working overall as well.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service, May 17, 2022
Hi. Thank you for your review. We are dismayed to learn the Vertuo Next machine did not meet your expectations. We recommend running a priming cycle through your machine once a week your machine to assist with keeping the taste, texture, body and aroma in each brew. If you need assistance with your Vertuo Next machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Coffee tastes great!
on May 16, 2022
Posted by: hkboyd
from Woodland Park, CO
The coffee selection is amazing and the size is perfect for our small rental space.
My husband and I look forward to enjoying a cup every morning.
My husband and I look forward to enjoying a cup every morning.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
vertuo next
on May 14, 2022
Posted by: Matt
from Arkansas
I loved this machine when we first got it...but after the 5th machine in 1 year...we finally gave it up. We are now with the vertuo plus and are so happy!! Honestly Nespresso should stop production of the Next all together...which is sad because it could be a great machine
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, May 16, 2022
Thank you for your review, Matt. We are disappointed to learn that the Vertuo Next machine has not met your expectations. We are glad to see you have spoken with one of our machine experts to receive a new VertuoPlus machine. If you have any questions or concerns, about your new VertuoPlus machine, please contact us anytime at 800-562-1465. We are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Terrible
on May 13, 2022
Posted by: Bill
from Santa Barbara
My first one stopped working, so they were kind enough to send a new one. Now that on is not working and is leaking. I'm guessing they are discontinuing this model.
Response from Nespresso USABy Jason B., Customer Service, May 14, 2022
Hello Bill. Thank you for your honest review, and we are disappointed to hear that your replacement machine was having issues. We are happy to see that our team was able to assist you, and should you need anything from us in the future, don't hesitate to give us a call at 800.562.1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Not a fan of the Vertuo Next:
on May 13, 2022
Posted by: Heisenberg
from Las Vegas, NV
Wish I would have gotten the original machine again because that was great. This Vertuo Next is not:
1) the lock part is hard to maneuver. It actually hurts my hand to push down & turn the lever so I need two hands to twist it.
2) the water tank is hard to snap in and really hard to pull the tank out.
3) the water tank's location in the back of the machine is awful. It's hard to reach & also because of #2.
2) the water tank is hard to snap in and really hard to pull the tank out.
3) the water tank's location in the back of the machine is awful. It's hard to reach & also because of #2.
Would not buy this; nor recommend.
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason B., Customer Service, May 14, 2022
Hello. We appreciate your honest review and will be sure to note this to our product development team. Should you need any assistance with your VertuoNext, give us a call at 800.562.1465, and one of our machine experts would be happy to assist you.
Written by a customer while visiting Nespresso USA