Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,219 Reviews)
Rating breakdown 3,219 reviews
5 Stars
2,001
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
1
Great when it works, but has a short lifetime
on May 20, 2022
Posted by: Linus
from Philadelphia
My first machine lasted a little over a year with only minor problems. Still under warranty I received an identical replacement machine. This one only lasted a couple of months. Nespresso is replacing the second machine with a third machine (different model). The replacement machines don’t come with a new warranty. The coffee and convenience is great. Much better coffee than other manufacturers machines.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., Customer Service, May 21, 2022
Thank you for your review, Linus. We stand by our machines and we're always here to help. We're glad to see that you've gotten a replacement and hope that you'll reach out with any future questions, comments, or concerns. We're available 24 hours a day, 7 days a week, toll free at 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Terrible Machine failed after 1 year
on May 19, 2022
Posted by: k9tym
from Orlando, Florida
Nespresso has totally failed in this machine it is terrible. I purchased this machine 3/21/2021 and it already failed I got the orange blinking light and would not make coffee. Tried everything cleaning, reset factory settings etc nothing worked. This machine is terrible and cheaply made that is probably why it failed so quickly. Do not buy this machine it is terrible and the coffee does not even come out hot. Very dissapointed and Nespresso would not replace because It was just over a year so shame on you for not producing a quality product.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, May 20, 2022
Thanks for your review. We’re dismayed to learn your Vertuo Next machine stopped working to your satisfaction after your warranty expired. We have out of warranty repair and replacement options via our Assistance Service Program. We’re pleased to see you replaced your machine with a VertuoPlus machine. Your VertuoPlus machine has a one year warranty from the date of purchase, and a lifetime of troubleshooting via our toll-free number 800-562-1465. Should you need assistance with your new machine, we’re available 24 hours a day and 7 days a week by phone, for your convenience. Enjoy your new VertuoPlus machine, as your coffee journey continues with Nespresso.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Broke after less than 6 months
on May 19, 2022
Posted by: rsl
I used this daily with no issues for 6 months, and one day it just leaked everywhere and then stopped working. Had to replace with a different model. Would not recommend.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, May 20, 2022
Thanks for your review. We’re dismayed your Vertuo Next machine leaked and stopped working to your satisfaction. We’re pleased to see you were assisted by a machine expert when you called our toll-free number 800-562-1465. Your VertuoPlus machine will have the remainder of your one year warranty, and a lifetime of troubleshooting when you call our toll-free number. We’re available 24 hours a day and 7 days a week for your convenience. Please call us should you need machine assistance. Enjoy your new VertuoPlus machine, as your coffee journey continues with Nespresso.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Horrible
on May 18, 2022
Posted by: Disappointed
from SD
My dad gave this to me and now it doesn’t work.. I was so looking forward to a nice cup of coffee
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service , May 19, 2022
We are disappointed to learn that your Vertuo Next machine has not met your expectations. The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. You may contact us at 800-562-1465. We are available 24 hours a day, 7 days a week. Additionally, you may visit Nespresso.com/help for more information.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Worked great for a little bit
on May 18, 2022
Posted by: Butler68
from Dallas Texas
No longer turns on and has completely stopped working.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service , May 19, 2022
We are disappointed to learn that your Vertuo Next machine has not met your expectations. The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. You may contact us at 800-562-1465. We are available 24 hours a day, 7 days a week. Additionally, you may visit Nespresso.com/help for more information.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Great coffee, bad design
on May 18, 2022
Posted by: Bruce
from Denver, CO
Bought for XMAS, and it makes great coffee. After the first few times to empty used canister I noticed the plastic holder has 1/2 inch of old coffee inside. Also, after about a month, the machine makes a load roar when it makes coffee. I talked with a guy at the store and he said the Next had these problems. I wish he told us when he sold us the machine. I get about 7.0 oz of coffee per cup, the other 0.7 goes in the "waste can"
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service , May 19, 2022
We are disappointed to learn that your Vertuo Next machine has not met your expectations. The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. You may contact us at 800-562-1465. We are available 24 hours a day, 7 days a week. Additionally, you may visit Nespresso.com/help for more information.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Blue light and not more working
on May 17, 2022
Posted by: Aellejay
from Washington
So.. I’m from Italy,I drink coffee for breakfast,after my lunch and my dinner.
This coffee was so good,so creamy I was really happy for the gift I received.
Than happened my little toddler woke up at 4 am and all I was thinking soon I see him come back to sleep was to make me a coffee.
Nothing are 3 pm the light still blue .
No way for make the machine work back .
Totally disappointed.
This coffee was so good,so creamy I was really happy for the gift I received.
Than happened my little toddler woke up at 4 am and all I was thinking soon I see him come back to sleep was to make me a coffee.
Nothing are 3 pm the light still blue .
No way for make the machine work back .
Totally disappointed.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, May 18, 2022
Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso machine. The VertuoNext machine comes with a one-year warranty and we offer lifetime troubleshooting support. We feel confident we can help resolve issue you've mentioned with prompt and comprehensive troubleshooting assistance by phone. Please call at your earliest convenience. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Stopped working
on May 16, 2022
Posted by: V8888
I had bought my first Nespresso back in December and was so excited, it broke down three months in. Contacted customer care, they were supper helpful and sent me out a new one. The only problem is now that one stopped working overall as well.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service, May 17, 2022
Hi. Thank you for your review. We are dismayed to learn the Vertuo Next machine did not meet your expectations. We recommend running a priming cycle through your machine once a week your machine to assist with keeping the taste, texture, body and aroma in each brew. If you need assistance with your Vertuo Next machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA