Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,215 Reviews)
Rating breakdown 3,215 reviews
5 Stars
1,997
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
1
Died in less than one year
on May 25, 2022
Posted by: dldgrandchamp
from Rockville, MD
I bought this less than one year ago. I use it daily, follow recommended care instructions. Within the last month, the machine had started giving the error that the head of the machine needed to be cleaned every single time I used it. I cleaned, rinsed, descaled, factory reset-- nothing worked. Sometimes I'm able to get it to make a cup of coffee, but 99% of the time it throws the flashing orange error and won't do anything.
I see a lot of other reviews expressing similar challenges. I would not recommend this machine for future buyers. The longevity of the product is not there, and this model just does not have the quality that Nespresso claims for its products.
I see a lot of other reviews expressing similar challenges. I would not recommend this machine for future buyers. The longevity of the product is not there, and this model just does not have the quality that Nespresso claims for its products.
Response from Nespresso USABy Savoeurn D., Customer Service, May 27, 2022
Thank you for your review. We’re disappointed to learn that your Vertuo Next is not performing to your expectations. We certainly want your Nespresso experience to be special and exactly to your satisfaction.
For the Vertuo Next, we recommend allowing the machine to fully warm up before pressing the button to start the brew. The Vertuo Next machine powers off automatically after two minutes of non-use. To turn your machine on, press the button once and the cup button light will begin to pulse slowly for about 30 seconds, indicating the “warm-up” phase. Once the light is steady the machine is ready for use. After a Nespresso capsule has been inserted for brewing, close the head, and ensure the lever is fully locked. The lever must go past the lock symbol and there should be a slight click sound when fully locked. Press the cup button once to begin coffee preparation. The cup button light will begin to blink. However, it may take a moment before the flow begins as the machine is reading the bar code and pre-wetting the capsule. Once the machine is finished brewing, the cup button light will become solid. Open the head by turning the lever all the way to the right to eject the capsule into the capsule container.
Should you require any assistance with your machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week.
For the Vertuo Next, we recommend allowing the machine to fully warm up before pressing the button to start the brew. The Vertuo Next machine powers off automatically after two minutes of non-use. To turn your machine on, press the button once and the cup button light will begin to pulse slowly for about 30 seconds, indicating the “warm-up” phase. Once the light is steady the machine is ready for use. After a Nespresso capsule has been inserted for brewing, close the head, and ensure the lever is fully locked. The lever must go past the lock symbol and there should be a slight click sound when fully locked. Press the cup button once to begin coffee preparation. The cup button light will begin to blink. However, it may take a moment before the flow begins as the machine is reading the bar code and pre-wetting the capsule. Once the machine is finished brewing, the cup button light will become solid. Open the head by turning the lever all the way to the right to eject the capsule into the capsule container.
Should you require any assistance with your machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
This model has Issues
on May 24, 2022
Posted by: Cj42007
from Allentown PA
I got this in December as a gift. Two months later it breaks and nespresso replaced it with the same model. The replacement was working great until today and it is dead. I contacted nespresso and they are replacing with a different model. Customer service has been fantastic so I hope this different model is better than this one. This model deserves one star but the customer service is 5 Stars!
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia R., Customer Service, May 26, 2022
Thank you for your rating, CJ. We stand behind our brand and always put customer satisfaction first and foremost. Please don't hesitate to contact us again with any questions, comments or concerns and enjoy your VertuoPlus.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Always breaks!
on May 23, 2022
Posted by: Kim
from Montreal
I now have had 2 of these machines and both broke within a 1 year period. Now they are replacing it with a third machine but the round head instead. Hopefully it does not break.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Its no wonder why this is discontinued
on May 20, 2022
Posted by: Darrin
from new york
Had this machine a couple of months, and always had issues using it, half the cup goes into the drip tray when it actually works. They are sending me a replacement another crappy Vertuo Next they should stop sending these out give us a newer model that actually gives you your coffee instead of in the drop tray.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., Customer Service, May 21, 2022
Thank you for your review, Darrin. We stand by our machines and we're always here to help. We're glad to see that you've gotten a replacement and hope that you'll reach out with any future questions, comments, or concerns. We're available 24 hours a day, 7 days a week, toll free at 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Great when it works, but has a short lifetime
on May 20, 2022
Posted by: Linus
from Philadelphia
My first machine lasted a little over a year with only minor problems. Still under warranty I received an identical replacement machine. This one only lasted a couple of months. Nespresso is replacing the second machine with a third machine (different model). The replacement machines don’t come with a new warranty. The coffee and convenience is great. Much better coffee than other manufacturers machines.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., Customer Service, May 21, 2022
Thank you for your review, Linus. We stand by our machines and we're always here to help. We're glad to see that you've gotten a replacement and hope that you'll reach out with any future questions, comments, or concerns. We're available 24 hours a day, 7 days a week, toll free at 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Terrible Machine failed after 1 year
on May 19, 2022
Posted by: k9tym
from Orlando, Florida
Nespresso has totally failed in this machine it is terrible. I purchased this machine 3/21/2021 and it already failed I got the orange blinking light and would not make coffee. Tried everything cleaning, reset factory settings etc nothing worked. This machine is terrible and cheaply made that is probably why it failed so quickly. Do not buy this machine it is terrible and the coffee does not even come out hot. Very dissapointed and Nespresso would not replace because It was just over a year so shame on you for not producing a quality product.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, May 20, 2022
Thanks for your review. We’re dismayed to learn your Vertuo Next machine stopped working to your satisfaction after your warranty expired. We have out of warranty repair and replacement options via our Assistance Service Program. We’re pleased to see you replaced your machine with a VertuoPlus machine. Your VertuoPlus machine has a one year warranty from the date of purchase, and a lifetime of troubleshooting via our toll-free number 800-562-1465. Should you need assistance with your new machine, we’re available 24 hours a day and 7 days a week by phone, for your convenience. Enjoy your new VertuoPlus machine, as your coffee journey continues with Nespresso.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Broke after less than 6 months
on May 19, 2022
Posted by: rsl
I used this daily with no issues for 6 months, and one day it just leaked everywhere and then stopped working. Had to replace with a different model. Would not recommend.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, May 20, 2022
Thanks for your review. We’re dismayed your Vertuo Next machine leaked and stopped working to your satisfaction. We’re pleased to see you were assisted by a machine expert when you called our toll-free number 800-562-1465. Your VertuoPlus machine will have the remainder of your one year warranty, and a lifetime of troubleshooting when you call our toll-free number. We’re available 24 hours a day and 7 days a week for your convenience. Please call us should you need machine assistance. Enjoy your new VertuoPlus machine, as your coffee journey continues with Nespresso.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Horrible
on May 18, 2022
Posted by: Disappointed
from SD
My dad gave this to me and now it doesn’t work.. I was so looking forward to a nice cup of coffee
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service , May 19, 2022
We are disappointed to learn that your Vertuo Next machine has not met your expectations. The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. You may contact us at 800-562-1465. We are available 24 hours a day, 7 days a week. Additionally, you may visit Nespresso.com/help for more information.
Written by a customer while visiting Nespresso USA