Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,219 Reviews)
Rating breakdown 3,219 reviews
5 Stars
2,001
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
5
My fav kitchen appliance
on June 5, 2022
Posted by: nicoleb638
I don’t go a day without using our Nespresso machine. It makes the best lattes and iced coffees. It’s super easy to use and clean. So many fun flavors to try too. We also love Nespresso’s recycling policy.
Written by a customer while visiting influenster.com
Customer Rating
1
Buyer beware
on June 4, 2022
Posted by: Next_is_no_good
from Houston, TX
My wife and I got ours as a gift a couple of months ago. Like many next owners we started having issues only a few months in. The design is flawed and internal parts breakdown quickly. After a few months ours started leaking brown liquid out of the bottom onto our counter. Please if you’re going to get a vertuo line get anything but the NEXT it’s not worth the trouble. The customer service was good and offered a replacement. Unfortunately for us they replaced our old next with a new one so I fully expect to need another replacement in a few more months.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service, June 6, 2022
Hi, thank you for your review. We are dismayed to learn the Vertuo Next did not meet your expectations. We recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next Machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Don’t waste your money.
on June 4, 2022
Posted by: Jobo
from Chicago, IL
It doesn’t work at all. You have to spend 20 minute trouble shooting and then it wastes all of your pods and also it leaks all of my counter. Every time i want to use it i get frustrated and regret even trying. If it wasn’t a gift i would have thrown it out a week after using it. It is easier for me to walk to a near by coffee shop and get an espresso.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service , June 6, 2022
Hi. Thank you for your review. We are dismayed to learn the Vertuo Next machine has not met your expectations. We recommend running a priming cycle through your machine once a week your machine to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next Machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Don't buy this. It doesn't work.
on June 3, 2022
Posted by: Daisies
from Charleston, SC
I bought this about a year ago. It worked fine for the first three months, but even keeping up with the maintenance recommended, it became useless in about six months. I've followed all the troubleshooting guides, but I have to factory reset it almost every time I try to use it, and it eats up my pods in the process of trying to get it to work. Really disappointing. I bought it because I thought it was more versatile, being able to make a carafe as well as a cup. In fact, it actually does not make anything but a frustrating start to the day.
No, I would not recommend this to a friend.
Response from Nespresso USABy Beth P., Customer Service, June 4, 2022
We're disappointed to hear about your experience with your Vertuo Next. Your machine includes a one-year warranty with purchase and we'd love to help. Please call us at 1-800-562-1465 when you are near your machine.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Do not buy this machine!!
on June 1, 2022
Posted by: chelsea
I have been a Nespresso fan for over 4 years with Vertuo plus. Last weekend I decided to buy a Vertuo Next, it broke within 3 days of use. So thankful for the Nespresso team who is already sending us a new Vertuo plus due to the inconvenience but future buyers please save yourself time and go with a different nepresso!
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason B., Customer Service, June 2, 2022
Hello Chelsea. Thank you for your review, and we are happy to hear that you received a satisfactory resolution. We will be sure to note your feedback to our product development team. Should you need any assistance in the future, don't hesitate to reach out to us at 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love it!
on May 29, 2022
Posted by: mckaylarose
I just bought this and am already in love!!! It makes amazing coffee and hooks up to my wifi and Bluetooth. It’s amazing quality, and I love how many choices there are to go along with it.
Written by a customer while visiting influenster.com
Customer Rating
1
stop working after 2 month
on May 29, 2022
Posted by: Clark
from San Jose
The machine had issue time by time for coffee making after one month from purchasing and completely stopped working after about two months. None of the solution online can solve the problem. The quality and reliability of this product is really bad.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, May 31, 2022
Thank you for your review, Clark. We are dismayed to learned that your Vertuo Next machine didn’t meet your expectations. Please visit Nespresso.com/help for online assistance, or contact our Machine Experts via our toll-free number 800-562-1465 for personalized technical diagnosis and support. The Vertuo Next machines come with a one-year warranty and a lifetime of troubleshooting.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Same Issue as Everyone - Machine Stops Working
on May 29, 2022
Posted by: Mike C
from Los Angeles
This model has serious issues. Judging from the comments here and on other review sites, the failure pattern is clear. My story is identical to so many others, first machine worked great for almost a year, coffee is great, and then it broke down and would no longer work. (Orange light flash and no brew). Customer service was helpful and replaced the machine, within four months the replacement machine stopped working. On the second machine we ran the cleaning cycle once a week and even descaled 2x in four months.
Second machine won’t brew a single cup, called customer service and the are replacing with a new machine (Evolo this time).
Stay away from the Vertuo Next, unless you are a fan of headaches and talking to customer support a lot.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, May 31, 2022
Thank you for your review, Mike. We are dismayed to learned that your VertuoNext machine didn’t meet your expectations. Please visit Nespresso.com/help for online assistance, or contact our Machine Experts via our toll-free number 800-562-1465 for personalized technical diagnosis and support. The Vertuo Next machines come with a one-year warranty and a lifetime of troubleshooting.
Written by a customer while visiting Nespresso USA