Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,215 Reviews)
Rating breakdown 3,215 reviews
5 Stars
1,997
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
1
Do not buy this machine!!
on June 1, 2022
Posted by: chelsea
I have been a Nespresso fan for over 4 years with Vertuo plus. Last weekend I decided to buy a Vertuo Next, it broke within 3 days of use. So thankful for the Nespresso team who is already sending us a new Vertuo plus due to the inconvenience but future buyers please save yourself time and go with a different nepresso!
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason B., Customer Service, June 2, 2022
Hello Chelsea. Thank you for your review, and we are happy to hear that you received a satisfactory resolution. We will be sure to note your feedback to our product development team. Should you need any assistance in the future, don't hesitate to reach out to us at 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love it!
on May 29, 2022
Posted by: mckaylarose
I just bought this and am already in love!!! It makes amazing coffee and hooks up to my wifi and Bluetooth. It’s amazing quality, and I love how many choices there are to go along with it.
Written by a customer while visiting influenster.com
Customer Rating
1
stop working after 2 month
on May 29, 2022
Posted by: Clark
from San Jose
The machine had issue time by time for coffee making after one month from purchasing and completely stopped working after about two months. None of the solution online can solve the problem. The quality and reliability of this product is really bad.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, May 31, 2022
Thank you for your review, Clark. We are dismayed to learned that your Vertuo Next machine didn’t meet your expectations. Please visit Nespresso.com/help for online assistance, or contact our Machine Experts via our toll-free number 800-562-1465 for personalized technical diagnosis and support. The Vertuo Next machines come with a one-year warranty and a lifetime of troubleshooting.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Same Issue as Everyone - Machine Stops Working
on May 29, 2022
Posted by: Mike C
from Los Angeles
This model has serious issues. Judging from the comments here and on other review sites, the failure pattern is clear. My story is identical to so many others, first machine worked great for almost a year, coffee is great, and then it broke down and would no longer work. (Orange light flash and no brew). Customer service was helpful and replaced the machine, within four months the replacement machine stopped working. On the second machine we ran the cleaning cycle once a week and even descaled 2x in four months.
Second machine won’t brew a single cup, called customer service and the are replacing with a new machine (Evolo this time).
Stay away from the Vertuo Next, unless you are a fan of headaches and talking to customer support a lot.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, May 31, 2022
Thank you for your review, Mike. We are dismayed to learned that your VertuoNext machine didn’t meet your expectations. Please visit Nespresso.com/help for online assistance, or contact our Machine Experts via our toll-free number 800-562-1465 for personalized technical diagnosis and support. The Vertuo Next machines come with a one-year warranty and a lifetime of troubleshooting.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Dont Even Bother!!
on May 27, 2022
Posted by: Zona71
from Tucson AZ
After 3 years, initial vertuo plus machine broke down so I was advised to try this machine. Within a month, it stopped working and would not even turn on. Called to order a replacement machine and they sent a new machine. Within 3-4wks, the replacement machine also stopped turning on altogether! Luckily, the Nespresso rep was able to help out and recommend the evoluo so that it what I am waiting on now.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
5
I was a huge
on May 26, 2022
Posted by: janeto26
I was a huge fan if Keurig but after I tried this machine I loved it !!! I've only tried 2 pods so far. Only thing is the top is a little hard to close .
Written by a customer while visiting influenster.com
Customer Rating
1
Broke in less than a month!
on May 26, 2022
Posted by: Cw
from Chicago
It was awesome while it lasted. Used it once a day in the morning made great coffee and then this morning wouldn’t turn on tried all the suggestions on the web spent time with Nespresso chat etc. very disappointed bought it less than 3 weeks ago
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great Machine
on May 26, 2022
Posted by: Johny74
from NJ
So far after 6 months the unit is working great, no issues....came off the Versimo machine which was great until Starbucks decided to stop making the pods and the aftermarkets pods are nothing special. Either way very happy with the change and enjoying the different flavors, very easy ordering the pods, fast delivery and always in stock.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA