Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,215 Reviews)
Rating breakdown 3,215 reviews
5 Stars
1,997
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
2
Great Coffee, Terrible Machine
on June 10, 2022
Posted by: ibk1234
from IN
First off, it does make very good coffee when the machine works. However, I am on my second machine in 9 months with a third on the way due to them failing. The first machine quit being able to consistently read the bar code after ~4 months and then developed internal leaks. We chatted with Nespresso CS and they were great and sent out a replacement machine right away. Machine #2 works well for ~5 months before it starts having issues reading the bar codes and will no longer brew. We again called Customer Service, video chatted, and they are now sending us another new machine, but the older version per our request and their recommendation since it is much more reliable. Keep in mind that on both machines we did a cleaning cycle frequently and it was only used 1-2 times per day so the failures seem unwarranted. Hopefully the new machine is better because the coffee really is great.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., Customer Service, June 11, 2022
While we stand behind our machines, we are disappointed to hear this. However, we are glad to hear that a new machine is on it's way. Please continue to reach out with any questions, comments, or concerns as we are always here to help.
Written by a customer while visiting Nespresso USA
Customer Rating
1
I loved it until stopped working
on June 9, 2022
Posted by: Rachel
from Los Ángeles, CA
I had this for few months and was happy with it, the open/close feature it a little though but I got over it and used it daily. But it stopped working. Not happy only lasted few months
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., Customer Service, June 11, 2022
We're disappointed to hear this, Rachel, and we're always here to help. All machines are covered under a one-year warranty, and we offer a lifetime of comprehensive troubleshooting. Please give us a call directly at 800-562-1465, where we are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
4
I love it but it does have flaws
on June 9, 2022
Posted by: Sara
from TX
I absolutely love my machine but there are a few flaws to the machinery of it. Sometimes it doesn’t work and I have to wait a few minutes and constantly press the button. My in laws also bought one and it workers really good until it just stopped working one day and they had theirs less that a year. I have had mine for two months now and I do love it but there definitely are flaws.. but the coffee taste so amazing!
I would recommend this to a friend!
Response from Nespresso USABy Savoeurn D., Customer Service, June 10, 2022
Thank you for your review, Sara. We certainly want your Nespresso experience to be special and exactly to your satisfaction. We suggest when turning on your machine, allow your machine to warm up. The light will begin to pulse slowly for about 30 seconds, indicating the “warm-up” phase. Once the light is steady the machine is ready for use. Insert your Nespresso capsule, and ensure the lever is fully locked. There should be a slight click sound when fully locked.
For best maintenance for your Vertuo Next, we recommend to always eject the used capsule after every use, run the Clean Cycle once a week to eliminate coffee grounds build up within the brew unit, and descale your machine every three months. All removable spare parts, including the water tank, should be washed by hand at least once a week.
The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
For best maintenance for your Vertuo Next, we recommend to always eject the used capsule after every use, run the Clean Cycle once a week to eliminate coffee grounds build up within the brew unit, and descale your machine every three months. All removable spare parts, including the water tank, should be washed by hand at least once a week.
The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Best Coffee Ever!
on June 9, 2022
Posted by: cata27
[This review was collected as part of a promotion.] I was looking to save some money without sacrificing coffee shop quality and the Vertuo Next has been perfect. So easy to use and Nespresso makes the best coffee!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
My fav kitchen appliance
on June 5, 2022
Posted by: nicoleb638
I don’t go a day without using our Nespresso machine. It makes the best lattes and iced coffees. It’s super easy to use and clean. So many fun flavors to try too. We also love Nespresso’s recycling policy.
Written by a customer while visiting influenster.com
Customer Rating
1
Buyer beware
on June 4, 2022
Posted by: Next_is_no_good
from Houston, TX
My wife and I got ours as a gift a couple of months ago. Like many next owners we started having issues only a few months in. The design is flawed and internal parts breakdown quickly. After a few months ours started leaking brown liquid out of the bottom onto our counter. Please if you’re going to get a vertuo line get anything but the NEXT it’s not worth the trouble. The customer service was good and offered a replacement. Unfortunately for us they replaced our old next with a new one so I fully expect to need another replacement in a few more months.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service, June 6, 2022
Hi, thank you for your review. We are dismayed to learn the Vertuo Next did not meet your expectations. We recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next Machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Don’t waste your money.
on June 4, 2022
Posted by: Jobo
from Chicago, IL
It doesn’t work at all. You have to spend 20 minute trouble shooting and then it wastes all of your pods and also it leaks all of my counter. Every time i want to use it i get frustrated and regret even trying. If it wasn’t a gift i would have thrown it out a week after using it. It is easier for me to walk to a near by coffee shop and get an espresso.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service , June 6, 2022
Hi. Thank you for your review. We are dismayed to learn the Vertuo Next machine has not met your expectations. We recommend running a priming cycle through your machine once a week your machine to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next Machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Don't buy this. It doesn't work.
on June 3, 2022
Posted by: Daisies
from Charleston, SC
I bought this about a year ago. It worked fine for the first three months, but even keeping up with the maintenance recommended, it became useless in about six months. I've followed all the troubleshooting guides, but I have to factory reset it almost every time I try to use it, and it eats up my pods in the process of trying to get it to work. Really disappointing. I bought it because I thought it was more versatile, being able to make a carafe as well as a cup. In fact, it actually does not make anything but a frustrating start to the day.
No, I would not recommend this to a friend.
Response from Nespresso USABy Beth P., Customer Service, June 4, 2022
We're disappointed to hear about your experience with your Vertuo Next. Your machine includes a one-year warranty with purchase and we'd love to help. Please call us at 1-800-562-1465 when you are near your machine.
Written by a customer while visiting Nespresso USA