Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,219 Reviews)
Rating breakdown 3,219 reviews
5 Stars
2,001
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
1
Malfunctions galore
on June 13, 2022
Posted by: jacobsonba
from Friday Harbor Washington
First Next malfunctioned in multiple ways within a couple of months. Nespresso replaced it. Second machine malfunctioned in even more ways in even a shorter period of time. Replaced by Nespresso this time with a Vertuo Plus, which has proved to be a reliable performer. Save yourself some grief and disregard any impulse you may experience to buy the Vertuo Next.
No, I would not recommend this to a friend.
Response from Nespresso USABy Customer Service, June 14, 2022
Thanks for your review. We’re dismayed to learn your Vertuo Next machine stopped working, which prevented you from your morning coffee ritual. The Vertuo Next machine comes with a one year warranty and a lifetime of troubleshooting, when you call our toll-free number 800-562-1465. We’re available 24 hours a day and 7 days a week for your convenience. Call our toll-free number at your convenience, to speak with a machine expert, to find a resolution via our Assistance Service Program. We look forward to speaking with you soon.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Terrible. stay away
on June 12, 2022
Posted by: DCDC
Malfuctions all the time. We are now on our third replacement.... Customer service is always great but stay away from this machine. Far far away
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, June 13, 2022
Thanks for your review. We’re dismayed to learn of the issues you’ve experienced with your Vertuo Next machines. We’re pleased to see you were assisted by one of our machine experts, when you called our toll-free number 800-562-1465. As part of your machine maintenance, we recommend the first time use steps at least once a week, to flush away any coffee granule buildup from the head of your machine. If you experience any issues with your replacement Vertuo Next machine, please reach out to us via our toll-free number 800-562-1465. We’re available 24 hours a day and 7 days a week for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Garbage
on June 11, 2022
Posted by: Will
I have bought this for a little less than a year and this is the worst product I have ever used. It malfunctions all the time. Couldn’t even get my morning coffee properly. Completely waste of money.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, June 13, 2022
Thanks for your review. We’re dismayed to learn your Vertuo Next machine stopped working, which prevented you from your morning coffee ritual. The Vertuo Next machine comes with a one year warranty and a lifetime of troubleshooting, when you call our toll-free number 800-562-1465. We’re available 24 hours a day and 7 days a week for your convenience. Call our toll-free number at your convenience, to speak with a machine expert, to find a resolution via our Assistance Service Program. We look forward to speaking with you soon.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Excellent!!!
on June 10, 2022
Posted by: Kimmie63
from Atlanta, GA
I love my Virtuo Next machine. I’ve had it now for a year and I live it. No leaks just PERFECT coffee and Iced coffee every time.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Great Coffee, Terrible Machine
on June 10, 2022
Posted by: ibk1234
from IN
First off, it does make very good coffee when the machine works. However, I am on my second machine in 9 months with a third on the way due to them failing. The first machine quit being able to consistently read the bar code after ~4 months and then developed internal leaks. We chatted with Nespresso CS and they were great and sent out a replacement machine right away. Machine #2 works well for ~5 months before it starts having issues reading the bar codes and will no longer brew. We again called Customer Service, video chatted, and they are now sending us another new machine, but the older version per our request and their recommendation since it is much more reliable. Keep in mind that on both machines we did a cleaning cycle frequently and it was only used 1-2 times per day so the failures seem unwarranted. Hopefully the new machine is better because the coffee really is great.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., Customer Service, June 11, 2022
While we stand behind our machines, we are disappointed to hear this. However, we are glad to hear that a new machine is on it's way. Please continue to reach out with any questions, comments, or concerns as we are always here to help.
Written by a customer while visiting Nespresso USA
Customer Rating
1
I loved it until stopped working
on June 9, 2022
Posted by: Rachel
from Los Ángeles, CA
I had this for few months and was happy with it, the open/close feature it a little though but I got over it and used it daily. But it stopped working. Not happy only lasted few months
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., Customer Service, June 11, 2022
We're disappointed to hear this, Rachel, and we're always here to help. All machines are covered under a one-year warranty, and we offer a lifetime of comprehensive troubleshooting. Please give us a call directly at 800-562-1465, where we are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
4
I love it but it does have flaws
on June 9, 2022
Posted by: Sara
from TX
I absolutely love my machine but there are a few flaws to the machinery of it. Sometimes it doesn’t work and I have to wait a few minutes and constantly press the button. My in laws also bought one and it workers really good until it just stopped working one day and they had theirs less that a year. I have had mine for two months now and I do love it but there definitely are flaws.. but the coffee taste so amazing!
I would recommend this to a friend!
Response from Nespresso USABy Savoeurn D., Customer Service, June 10, 2022
Thank you for your review, Sara. We certainly want your Nespresso experience to be special and exactly to your satisfaction. We suggest when turning on your machine, allow your machine to warm up. The light will begin to pulse slowly for about 30 seconds, indicating the “warm-up” phase. Once the light is steady the machine is ready for use. Insert your Nespresso capsule, and ensure the lever is fully locked. There should be a slight click sound when fully locked.
For best maintenance for your Vertuo Next, we recommend to always eject the used capsule after every use, run the Clean Cycle once a week to eliminate coffee grounds build up within the brew unit, and descale your machine every three months. All removable spare parts, including the water tank, should be washed by hand at least once a week.
The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
For best maintenance for your Vertuo Next, we recommend to always eject the used capsule after every use, run the Clean Cycle once a week to eliminate coffee grounds build up within the brew unit, and descale your machine every three months. All removable spare parts, including the water tank, should be washed by hand at least once a week.
The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Best Coffee Ever!
on June 9, 2022
Posted by: cata27
[This review was collected as part of a promotion.] I was looking to save some money without sacrificing coffee shop quality and the Vertuo Next has been perfect. So easy to use and Nespresso makes the best coffee!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA