Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,219 Reviews)
Rating breakdown 3,219 reviews
5 Stars
2,001
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
1
Worked great…for a month!
on June 17, 2022
Posted by: Tmd85
from Vermont
Worked great for a month, then stopped all useful function. Would brew a tiny amount or a full tank of water then stopped working altogether. Just purchased the PLUS brewer instead. Crossing my fingers that we have better luck with that one.
No, I would not recommend this to a friend.
Response from Nespresso USABy Beth P., Customer Service, June 18, 2022
Thank you for your review. We're disappointed to hear this was your experience with the Vertuo Next. If you have any questions or concerns about your new VertuoPlus please do not hesitate to contact us at 1-800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Broke in a year
on June 17, 2022
Posted by: CB
from Nashville TN
LOVED! But it broke in a year with the white light staying on and no more coffee
No, I would not recommend this to a friend.
Response from Nespresso USABy Beth P., Customer Service, June 18, 2022
Thank you for your review. We're disappointed to hear you experienced this issue with your Vertuo Next. We offer both in and out of warranty support for our machines and we'll be happy to assist you. Please call us at 1-800-562-1465 when you are near your machine.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Keeps breaking
on June 17, 2022
Posted by: beccgut
from Oklahoma
I have been through 2 of these machines and they keep breaking. The first one lasted almost a year and then the laser that reads the coffee went out on it. The second one lasted even shorter at a few months. It won't do anything, not even a cleaning cycle. It is stuck on a white light.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Randomly empties the full tank when making coffee
on June 17, 2022
Posted by: Clark
from Dover, New Hampshire
Haven’t had this machine long and it’s gone through a period of not working at all followed by now it will randomly drain the entire tank when making coffee (but not every time, extremely random). I have a pixie as well that has run beautifully for six years now but this machine has nothing but problems. I’m just trying to get through the coffee already purchased before getting rid of it.
No, I would not recommend this to a friend.
Response from Nespresso USABy Beth P., Customer Service, June 18, 2022
Thank you for your review. We're disappointed to hear that your Vertuo Next is experiencing this intermittent brewing issue. Would you please call us at 1-800-562-1465 when you are near your machine? Our machine experts will be happy to assist you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Needs nothing but five stars reviews!
on June 17, 2022
Posted by: ladychicness
Great alternative to getting coffees out for monetary reason and it outdoes any coffee shop I’ve ever visited, that’s a lot.
Written by a customer while visiting influenster.com
Customer Rating
1
Broke after 5 months
on June 16, 2022
Posted by: Jay
from California Gardena
Used it maybe 30 times over 5 months. Broke and dont even power on.
No, I would not recommend this to a friend.
Response from Nespresso USABy Beth P., Customer Service, June 18, 2022
Thank you for your review. We're disappointed to hear you experienced this issue with your Vertuo Next. This machine includes a one-year warranty with purchase and we'll be happy to assist you. Please call us at 1-800-562-1465 when you are near your machine.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Stopped working after only a month!
on June 14, 2022
Posted by: Mystique
from North Carolina
This machine will not work after just a month of light use. No power - nothing - dead in the water.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, Customer Service, June 15, 2022
Hi. Thank you for your review. We are dismayed to learn that your Vertuo Next machine did not meet your expectations. Each machine comes with at least a one-year warranty and lifetime troubleshooting through our Assistance Service Program. We recommend contacting us, via our toll-free number 800-562-1465 to speak with our Machine Experts. We are available 24hrs a day and 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Won’t last long
on June 14, 2022
Posted by: Fo
from California
It lasted about 1 years, then it started leaking water and year after that stopped working altogether.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, Customer Service, June 15, 2022
Hi. Thank you for your review. We are dismayed to learn that your Vertuo Next machine did not meet your expectations. Each machine comes with at least a one-year warranty and lifetime troubleshooting through our Assistance Service Program. We recommend contacting us, via our toll-free number 800-562-1465 to speak with our Machine Experts. We are available 24hrs a day and 7 days a week.
Written by a customer while visiting Nespresso USA