Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,215 Reviews)
Rating breakdown 3,215 reviews
5 Stars
1,997
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
5
Needs nothing but five stars reviews!
on June 17, 2022
Posted by: ladychicness
Great alternative to getting coffees out for monetary reason and it outdoes any coffee shop I’ve ever visited, that’s a lot.
Written by a customer while visiting influenster.com
Customer Rating
1
Broke after 5 months
on June 16, 2022
Posted by: Jay
from California Gardena
Used it maybe 30 times over 5 months. Broke and dont even power on.
No, I would not recommend this to a friend.
Response from Nespresso USABy Beth P., Customer Service, June 18, 2022
Thank you for your review. We're disappointed to hear you experienced this issue with your Vertuo Next. This machine includes a one-year warranty with purchase and we'll be happy to assist you. Please call us at 1-800-562-1465 when you are near your machine.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Stopped working after only a month!
on June 14, 2022
Posted by: Mystique
from North Carolina
This machine will not work after just a month of light use. No power - nothing - dead in the water.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, Customer Service, June 15, 2022
Hi. Thank you for your review. We are dismayed to learn that your Vertuo Next machine did not meet your expectations. Each machine comes with at least a one-year warranty and lifetime troubleshooting through our Assistance Service Program. We recommend contacting us, via our toll-free number 800-562-1465 to speak with our Machine Experts. We are available 24hrs a day and 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Won’t last long
on June 14, 2022
Posted by: Fo
from California
It lasted about 1 years, then it started leaking water and year after that stopped working altogether.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, Customer Service, June 15, 2022
Hi. Thank you for your review. We are dismayed to learn that your Vertuo Next machine did not meet your expectations. Each machine comes with at least a one-year warranty and lifetime troubleshooting through our Assistance Service Program. We recommend contacting us, via our toll-free number 800-562-1465 to speak with our Machine Experts. We are available 24hrs a day and 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Malfunctions galore
on June 13, 2022
Posted by: jacobsonba
from Friday Harbor Washington
First Next malfunctioned in multiple ways within a couple of months. Nespresso replaced it. Second machine malfunctioned in even more ways in even a shorter period of time. Replaced by Nespresso this time with a Vertuo Plus, which has proved to be a reliable performer. Save yourself some grief and disregard any impulse you may experience to buy the Vertuo Next.
No, I would not recommend this to a friend.
Response from Nespresso USABy Customer Service, June 14, 2022
Thanks for your review. We’re dismayed to learn your Vertuo Next machine stopped working, which prevented you from your morning coffee ritual. The Vertuo Next machine comes with a one year warranty and a lifetime of troubleshooting, when you call our toll-free number 800-562-1465. We’re available 24 hours a day and 7 days a week for your convenience. Call our toll-free number at your convenience, to speak with a machine expert, to find a resolution via our Assistance Service Program. We look forward to speaking with you soon.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Terrible. stay away
on June 12, 2022
Posted by: DCDC
Malfuctions all the time. We are now on our third replacement.... Customer service is always great but stay away from this machine. Far far away
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, June 13, 2022
Thanks for your review. We’re dismayed to learn of the issues you’ve experienced with your Vertuo Next machines. We’re pleased to see you were assisted by one of our machine experts, when you called our toll-free number 800-562-1465. As part of your machine maintenance, we recommend the first time use steps at least once a week, to flush away any coffee granule buildup from the head of your machine. If you experience any issues with your replacement Vertuo Next machine, please reach out to us via our toll-free number 800-562-1465. We’re available 24 hours a day and 7 days a week for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Garbage
on June 11, 2022
Posted by: Will
I have bought this for a little less than a year and this is the worst product I have ever used. It malfunctions all the time. Couldn’t even get my morning coffee properly. Completely waste of money.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, June 13, 2022
Thanks for your review. We’re dismayed to learn your Vertuo Next machine stopped working, which prevented you from your morning coffee ritual. The Vertuo Next machine comes with a one year warranty and a lifetime of troubleshooting, when you call our toll-free number 800-562-1465. We’re available 24 hours a day and 7 days a week for your convenience. Call our toll-free number at your convenience, to speak with a machine expert, to find a resolution via our Assistance Service Program. We look forward to speaking with you soon.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Excellent!!!
on June 10, 2022
Posted by: Kimmie63
from Atlanta, GA
I love my Virtuo Next machine. I’ve had it now for a year and I live it. No leaks just PERFECT coffee and Iced coffee every time.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA