Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,215 Reviews)
Rating breakdown 3,215 reviews
5 Stars
1,997
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
2
Delicious coffee. Terrible machine
on June 23, 2022
Posted by: Rtag
from Michigan
I really want to love this machine, but it gets harder everyday. We are on our second machine now in just under a year. Nespresso replaced the first one after about six months because we kept getting errors that would not reset. Turns out you can't use the Starbucks Nespresso pods (that say Nespresso all over the box) because it will reset the sensors and just stop reading pods.
On our second machine signed up for automatic delivery of Nespresso coffee. We still get random errors after two cups almost daily. They usually reset themselves after a few hours or if I unplug the machine, but at this point it's more trouble than it's worth. Our second delivery of pods was so badly damaged the machine couldn't read them, but Nespresso did send out replacements right away free of charge .
Love the coffee, but at this point not worth the expense of the machine, the pods or my time.
On our second machine signed up for automatic delivery of Nespresso coffee. We still get random errors after two cups almost daily. They usually reset themselves after a few hours or if I unplug the machine, but at this point it's more trouble than it's worth. Our second delivery of pods was so badly damaged the machine couldn't read them, but Nespresso did send out replacements right away free of charge .
Love the coffee, but at this point not worth the expense of the machine, the pods or my time.
No, I would not recommend this to a friend.
Response from Nespresso USABy Savoeurn D., Customer Service, June 24, 2022
Thank you for your review. We share in your frustration regarding your experience with your Vertuo Next machine. We certainly want your Nespresso experience to be special and exactly to your satisfaction. We suggest when turning on your machine, allow your machine to warm up. The light will begin to pulse slowly for about 30 seconds, indicating the “warm-up” phase. Once the light is steady the machine is ready for use. Insert your Nespresso capsule, and ensure the lever is fully locked. The lever must go past the lock symbol and there should be a slight click sound when fully locked. For best maintenance for your Vertuo Next, we recommend to always eject the used capsule after every use, run the Clean Cycle once a week to eliminate coffee grounds build up within the brew unit, and descale your machine every three months. All removable spare parts, including the water tank, should be washed by hand at least once a week.
Nespresso offers a lifetime of troubleshooting support. Please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Nespresso offers a lifetime of troubleshooting support. Please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Amazing machine and coffee!
on June 23, 2022
Posted by: TestNestle
from New York, NY
[This review was collected as part of a promotion.] I love the look of this machine, but that's just an extra perk, the coffee is the real star. It's so good and easy to make. I'm a big nespresso fan!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Loved it when it worked
on June 22, 2022
Posted by: Anna
from Philadelphia, PA
I bought this machine and almost immediately had problems. It would stop working at least twice a week, and I wound up returning it within a month because it just completely stopped functioning. The machine wouldn't pull water from the tank and would constantly have problems.
This machine also is noisy and very clunky. Would it pull a nice shot of espresso? Absolutely. But the amount of work I would go through fixing this machine was not worth it (especially for the price). I am probably going to buy the Vertuo Plus in hopes of a better experience! The Next just seems to have too many mechanical issues.
This machine also is noisy and very clunky. Would it pull a nice shot of espresso? Absolutely. But the amount of work I would go through fixing this machine was not worth it (especially for the price). I am probably going to buy the Vertuo Plus in hopes of a better experience! The Next just seems to have too many mechanical issues.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service , June 23, 2022
We are disappointed to learn that your Vertuo Next machine has not met your expectations. The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through our toll free number, 800-562-1465. We are available 24 hours a day, 7 days a week. Additionally, you may visit Nespresso.com/help for more information.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Horrible
on June 19, 2022
Posted by: None
After pulling the machine in doesn’t start the heating process.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service , June 21, 2022
Hi. Thank you for your review. We are dismayed to learn your Vertuo Next machine did not meet your expectations. We recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Worked great…for a month!
on June 17, 2022
Posted by: Tmd85
from Vermont
Worked great for a month, then stopped all useful function. Would brew a tiny amount or a full tank of water then stopped working altogether. Just purchased the PLUS brewer instead. Crossing my fingers that we have better luck with that one.
No, I would not recommend this to a friend.
Response from Nespresso USABy Beth P., Customer Service, June 18, 2022
Thank you for your review. We're disappointed to hear this was your experience with the Vertuo Next. If you have any questions or concerns about your new VertuoPlus please do not hesitate to contact us at 1-800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Broke in a year
on June 17, 2022
Posted by: CB
from Nashville TN
LOVED! But it broke in a year with the white light staying on and no more coffee
No, I would not recommend this to a friend.
Response from Nespresso USABy Beth P., Customer Service, June 18, 2022
Thank you for your review. We're disappointed to hear you experienced this issue with your Vertuo Next. We offer both in and out of warranty support for our machines and we'll be happy to assist you. Please call us at 1-800-562-1465 when you are near your machine.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Keeps breaking
on June 17, 2022
Posted by: beccgut
from Oklahoma
I have been through 2 of these machines and they keep breaking. The first one lasted almost a year and then the laser that reads the coffee went out on it. The second one lasted even shorter at a few months. It won't do anything, not even a cleaning cycle. It is stuck on a white light.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Randomly empties the full tank when making coffee
on June 17, 2022
Posted by: Clark
from Dover, New Hampshire
Haven’t had this machine long and it’s gone through a period of not working at all followed by now it will randomly drain the entire tank when making coffee (but not every time, extremely random). I have a pixie as well that has run beautifully for six years now but this machine has nothing but problems. I’m just trying to get through the coffee already purchased before getting rid of it.
No, I would not recommend this to a friend.
Response from Nespresso USABy Beth P., Customer Service, June 18, 2022
Thank you for your review. We're disappointed to hear that your Vertuo Next is experiencing this intermittent brewing issue. Would you please call us at 1-800-562-1465 when you are near your machine? Our machine experts will be happy to assist you.
Written by a customer while visiting Nespresso USA