Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,215 Reviews)
Rating breakdown 3,215 reviews
5 Stars
1,997
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
1
2nd machine, broke again
on July 3, 2022
Posted by: megsanna
from Philadelphia
Coffee is great however this machine is terrible. This is the second machine we got after the replacement since the first one broke and now this machine broke again. Completely unreliable and don’t recommend. It’s also hard to lock the lever in place
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, Customer Service, July 5, 2022
Thank you for your review. We share your disappointment that you've experienced issues with your Vertuo Next machine. We are happy to learn you were able to speak with a Machine Specialist and had received a replacement machine through your machines one-year warranty, however, we recommend calling again to speak with our Machine Specialist, they may be able to offer some other options that work for you, through our Assistance Service Program. Please don’t hesitate to contact us. We’re available 24 hours a day and 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Died in under 6 months
on June 28, 2022
Posted by: Clooney
from Chicago
I have owned many other Nespresso machines for home and office and this is the worst. 5 months and after almost 2 hours on the phone with Nespresso they replaced my machine with a different one. This machine is not good. The way the top closes on the coffee pod is very cumbersome and some people can not even do it. This wastes expensive pods. The waste bin is very small and needs emptied quickly. The look of the machine is nice but nothing else is good about this unit. Save your time and money and buy a different style of machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, June 29, 2022
Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso machine. We are happy to see you were able to speak with a Machine Specialist and arranged to receive a replacement machine and a complimentary sleeve for the capsules wasted. If you need assistance with your new VertuoPlus machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. We are available 24 hours a day, 7 days a week. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Unreliable
on June 26, 2022
Posted by: BethEF
from Cleveland, OH
I loved the look of this machine and the fact that it could make carafe size coffee. However, it was constantly breaking down. I always had to reset it. I had to have it replaced twice. The second time, nespresso wouldnyeven give me the Next again bc it clearly wasn't working. I now have the Evoluo and it is so much more reliable! Not a single reset or issue yet. I would NOT recommend this machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, June 27, 2022
Thank you for your review. We are happy to see you were able to speak with a machine expert and arrange to receive a replacement machine. If you need assistance with your new Evoluo machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
2nd Leaker
on June 24, 2022
Posted by: AlG
from Mount Vernon, IN
We got our daughter-in-law a Vertuo Next for Christmas. From the very first day she used it, the machine leaked into the pod holder and rarely made a full cup of coffee. I contacted customer support on her behalf. I will say they were wonderful and quickly sent out a new one. Unfortunately, it leaks also. Not all of the time, but enough to be frustrating. She has given up on it. I guess I have as well. Great coffee when it works. Just don't want that kind of adventure in the morning.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, June 27, 2022
Thank you for your review. Your feedback is important to us and we are dismayed to learn about the leaking issues you have experienced with your Vertuo Next machine. Please contact us at 800-562-1465, and a machine expert will be happy to assist you. We are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Great coffee, but very unreliable machine
on June 24, 2022
Posted by: Shan
from New Hampshire
I got my first machine back in October 2021 and man, the coffee is SO MUCH better than keurig, I was SO EXCITED; HOWEVER, after 2 months, the machine stopped reading pods and after endless troubleshooting and wasted pods, Nespresso sent me a replacement machine, AWESOME. I've now had this new machine for a few months now, and about a month ago it started being finicky again. It won't read pods for days and then all of a sudden, it will. I take all the proper care of the machine and all, but when I just want a cup of coffee, it gives me a hard no. Lots more trouble shooting and wasted pods. Still won't work. You've been warned.
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason B., Customer Service, June 25, 2022
Hello Shan, and thank you for your review. We are disappointed to learn that your Vertuo Next has not met your expectations. Your machine comes with a one-year warranty and a lifetime of troubleshooting support through our toll free number, 800-562-1465. We are available 24 hours a day, 7 days a week. Additionally, you may visit Nespresso.com/help for more information.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Great coffee--unreliable machine
on June 24, 2022
Posted by: peregrin
from Arkansas
I'm on my second Next. The first one was replaced for free but now this new one has quit after 5 months. They don't seem to read the capsules after a time. I've wasted at least a sleeve of coffee trying to make it work. The coffee is great, but no longer worth the expense and frustration.
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason B., Customer Service, June 25, 2022
We are disappointed to learn that your Vertuo Next has not met your expectations. Your machine comes with a one-year warranty and a lifetime of troubleshooting support through our toll free number, 800-562-1465. We are available 24 hours a day, 7 days a week. Additionally, you may visit Nespresso.com/help for more information.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Great machine before it stops working
on June 24, 2022
Posted by: Kirsten
from Boston, MA
I used to love this machine! But after a year & a half it stopped working. I spent over an hour video chatting with an employee and clean it weekly. However, something is wrong with the sensors and it takes me forever to try to get a single cup of coffee. Honestly it makes me so mad every morning that it doesn’t work it’s not worth the hassle. I’d prefer a drip coffee machine at this point since at least that would work.
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason B., Customer Service, June 25, 2022
Thank you for your review, Kirsten. We’re disappointed to learn that your Vertuo Next machine is not performing to your expectations. We certainly want your Nespresso experience to be special and exactly to your satisfaction. Your feedback is of utmost importance to us in monitoring and improving the quality of our products and services we provide. We can assure you that your comments will be sent to the appropriate team for review.
Should you decide to have your machine repaired, we’d be happy to assist you with this process. You may call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Should you decide to have your machine repaired, we’d be happy to assist you with this process. You may call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Absolute lemon of a machine
on June 23, 2022
Posted by: Brett
from San Francisco
In less than 9 months we went through 2 machines. They just stopped working. Don't bother with this machine. It's the worst!
No, I would not recommend this to a friend.
Response from Nespresso USABy Savoeurn D., Customer Service, June 24, 2022
Thank you for your review, Brett. We share in your frustration regarding your experience with your Vertuo Next machine. We certainly want your Nespresso experience to be special and exactly to your satisfaction. Please allow us to provide some user tips that may help. When turning on your machine, allow your machine to warm up. The light will begin to pulse slowly for about 30 seconds, indicating the “warm-up” phase. Once the light is steady the machine is ready for use. Insert your Nespresso capsule, and ensure the lever is fully locked. The lever must go past the lock symbol and there should be a slight click sound when fully locked. For best maintenance for your Vertuo Next, we recommend to always eject the used capsule after every use, run the Clean Cycle once a week to eliminate coffee grounds build up within the brew unit, and descale your machine every three months. All removable spare parts, including the water tank, should be washed by hand at least once a week.
The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA